This is one of the best ticket mangement systems we have used.

Easy to implement and use- required minimal training by staff.

We had a business need to replace a legacy ticket management program with an extremely aggressive schedule.

Switching to BOSS811 was the best decision we could've made.

The support team is fantastic. They have been good communicators and fix our problems right away.

The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless.

The entire team at Boss811 is great to work with.

That I didn't find it sooner, had to suffer with another vendor until I found this.

Desktop notifications on Microsoft platform does not have much flexibility.

Has all the features you will probably ever need plus a lot that you may not need today, but may need in the future. Our field personnel love it.

Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity.

From the development to deployment and daily use, BOSS811 has continued to provide us with latest and greatest ticket management solution on the market.

Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Overall, it has been an excellent experience. From the set up to the training, ease of daily use, and the willingness of the customer service to help out when needed.

This product simplifies the process of locating valuable assets.

I like the easiness to maneuver thru the program - very self explanatory. Suggestions are listened to and system updates/upgrades all the time.

Easy to use, cloud-based software automates and manages your 811 tickets with ease.

We had invested thousands trying to get our internal Ticket Management System updated. The project was over a year behind and well over budget.

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

We haven't had any cons yet. From the previous ticket management software we had to BOSS811, there is no contest.

The product works great for what we need. We are a small service provider now and growing every day.

We love that the BOSS811 team is constantly improving their system and always provide great feedback anytime I have a question.

Reporting can be a little confusing but nothing BOSS811 support can't help with.

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Great experience, easy to work with the team at BOSS811.

Definitely made by folks with experience in this industry. They know what they're doing and based on conversations with their amazing support team, they care.

The ability to quickly find information is important in local governments. The report functions are very customizable to specific needs.

Cartegraph continues to improve their mobile and web-based software based on community feedback, and their support is top notch.

Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs.

The ease-of-use and robust functionality. The software is user friendly and also offers a great mobile application for field use.

Overall I am very happy with Cartegraph. It's made tracking resources, and costs associated with the upkeep of our facilities, much easier and more detailed.

Most all of my users are not able to make their own reports due to how difficult they are to build.

Good, the system is great and the support team has always been extremely helpful.

The features are customizable and easy to use. The software integrates seamlessly with existing systems.

I continue to appreciate the far-ranging usefulness of the Structure, Automation, and Asset Condition Managers.

Through the software we were able to change operational procedures to save time and money.

I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City.

Upon my first introduction to Cartegraph, I was immediately impressed with what's possible in regards to the supporting GIS integrations.

Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease.

Overall, my experience with Cartegraph is great. This company treats us like family.

Sometimes getting the scenario builder portion to function the way I want is difficult.

There are so many things I like about this software, that it's hard to pick what I like best.

Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.

Asset & Operations Management made easy and, dare I say, fun.

The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this.

Overall, Cartegrapgh has been a great tool as a system of record. We hope to use more functionality such as dashboards and scenario builder.

The organizations experience with Cartegraph has been challenging. The system is not the easiest to use due to the many different components and constant upgrades that sometimes is hard to keep up.

There are many glitches and a lot of data is lost due to this.

Cartegraph has proven to be the most stress free software I have personally dealt with due to their wonderful tech support and project teams.

Cartegraph Is The  Best Asset Management Software.

US Dollar

BOSS811 is a cloud-based One Call Locate Ticket Management solution for damage prevention software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets.

Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed dig sites.

BOSS811 lets businesses integrate the system with several third-party applications including ArcGIS and Google Maps. Pricing is based on per ticket and support is extended via phone, email, forum and an online contact form.


LongDescription

Real Time Analytics

Service Request Management

Real Time Monitoring

Interoperability

SSL Security

Spatial Analysis

Project Management

Geographic Maps

Scheduling

Data Import/Export

For Electricity

Audit Trail

Compliance Management

Geocoding

Labeling

For Water

Map Sharing

Real Time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

3D Imaging

Image Management

Work Order Management

Billing & Invoicing

Audit Management

For Natural Gas

Reporting/Analytics

Map Creation

For Cable

Data Mapping

Customizable Fields

For Government

For Oil & Gas

Customizable Reports

Access Controls/Permissions

Route Optimization

Multi-Location

Role-Based Permissions

Workflow Management

Color Codes/Icons

Data Analysis Tools

Third Party Integrations

Data Visualization

Geolocation

Data Capture and Transfer

Internet Mapping

Location Tracking

Process/Workflow Automation

Performance Metrics

Drag & Drop

SMS Messaging

Mobile Access

Mobile Alerts

GIS Integration

Customizable Forms

Support Ticket Management

Self Service Portal

Configurable Workflow

Alerts/Escalation

Incident Management

Auditing

BOSS811 offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality - outlined below - scales with number of users. 
Essential Damage Prevention Package - 10 cents/ticket for up to 5 users
Professional Damage Prevention Package - 20 cents/ticket for up to 20 users
Enterprise Damage Prevention Package - 30 cents/ticket for unlimited users

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

BOSS811

In Person

Live Online

Webinars

Documentation

Videos

Cartegraph is an asset management software designed to help businesses in the government, education, utility and other sectors manage property portfolios, work orders, budgeting and resources. The platform enables administrators to handle stocks, add notes and share information regarding assets with colleagues.

Managers can create and assign work orders, track progress, record working hours and reschedule tasks using a drag-and-drop interface. Cartegraph allows teams to determine occupancy rates across floors, buildings and campuses and classify spaces based on availability, usage or accessibility. Additionally, supervisors can gain insights into expenditure related to vehicle maintenance, external resources and fuel.

Cartegraph offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including ArcGIS, CycloMedia, AutoCAD, Caselle, CitySourced and DigAlert. Pricing is available on request and support is extended via phone, email, live chat and an online contact form. 


BOSS811 vs Cartegraph Asset Management

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