# SilverBlaze Customer Portal Software Reviews, Demo & Pricing - 2026 > Review of SilverBlaze Customer Portal Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/utility-management/capricorn-profile --- [Home](https://www.softwareadvice.com/) / [Utility Billing Software](https://www.softwareadvice.com/utility-billing/) / SilverBlaze Customer Portal Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/utility-management/capricorn-profile/reviews/) # SilverBlaze Customer Portal 2026: Benefits, Features & Pricing Wondering if SilverBlaze Customer Portal is right for your organization? Our Utility Billing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview SilverBlaze Customer Portal 4.7 [(15)](https://www.softwareadvice.com/utility-management/capricorn-profile/reviews/) Pricing Starting at CA$20,000.00 one time ### About SilverBlaze Customer Portal The Silverblaze Customer Portal is a self-service web portal solution that integrates billing, online payments, customer history and consumption information into a single web portal. The solution provides customers with self-help tools to manage utilities and allows users to maintain relationships with customers through push notifications. Push notifications provide regular updates to customers on upcoming payments, service outages and more. The Silverblaze Customer Portal helps customers reduce call volume by providing tools to check monthly usage and consumption patterns. Customers can access billing information and usage history through a dedicated account. Consumption readings from smart meters provide data about how much electricity, water or gas utilities have been consumed. The data collected can be visualized using charts and graphs that customers can view or download for further analysis. The Silverblaze Customer Portal provides a smart metering module that helps customers regulate their monthly billing amount. Support is offered via phone and email. Wondering if SilverBlaze Customer Portal is right for your organization? Our Utility Billing Software selection experts can help you in 15 minutes or less. ## SilverBlaze Customer Portal User Interface ## Popular SilverBlaze Customer Portal Alternatives Main Product SilverBlaze Customer Portal 4.7 [(15)](https://www.softwareadvice.com/utility-management/capricorn-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.67Value for money - 4.93Customer support - 4.53Functionality Pricing Starting at CA$20000.00 one time Get Price Alternative Product [SMART360](https://www.softwareadvice.com/utility-billing/bynry-profile/) 5.0 [(1)](https://www.softwareadvice.com/utility-billing/bynry-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $1.39 per month Get Price Alternative Product [Skybill Utility Billing](https://www.softwareadvice.com/utility-management/skybill-profile/) 4.7 [(6)](https://www.softwareadvice.com/utility-management/skybill-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.60Value for money - 4.83Customer support - 4.83Functionality Pricing Starting at €155.00 per month Get Price Alternative Product [Muni-Link](https://www.softwareadvice.com/accounting/muni-link-profile/) 4.8 [(59)](https://www.softwareadvice.com/accounting/muni-link-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.62Value for money - 4.95Customer support - 4.62Functionality Pricing Starting at $400.00 per month Get Price Alternative Product [Starnik](https://www.softwareadvice.com/utility-billing/utilitytrakr-profile/) 5.0 [(8)](https://www.softwareadvice.com/utility-billing/utilitytrakr-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Tridens Monetization](https://www.softwareadvice.com/accounting/tridens-monetization-profile/) 5.0 [(21)](https://www.softwareadvice.com/accounting/tridens-monetization-profile/reviews/) Ratings Breakdown - 4.90Ease of use - 4.95Value for money - 4.95Customer support - 5.0Functionality Pricing Starting at $500.00 per month Get Price ## SilverBlaze Customer Portal Pricing and Plans Starting price: CA$20,000.00 one time Free Trial Free Version Basic CA$20,000.00 one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SilverBlaze Customer Portal Features - Popular features found in Utility Billing Customer Management Meter Data Management Non-Metered Billing Online Payments Payment Collection Penalty/Cut-Off Processing Rate Management Reporting & Statistics Self Service Portal Transaction History Work Order Management - More features of SilverBlaze Customer Portal Access Controls/Permissions Autofill Billing & Invoicing Collaboration Tools Content Management Customizable Forms Data Security Document Management Drag & Drop File Sharing For Electricity Forms Creation & Design For Natural Gas For Trash For Water Full Text Search Metered Billing Monitoring Workflow Automation ## SilverBlaze Customer Portal User Reviews Overall Rating 4.7 Ratings Breakdown 5 73% 4 27% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 4.9 Functionality 4.5 JT Jody T. Verified reviewer Government Administration 1001-5000 employees Used daily for less than 2 years Review source Reviewed March 2018 Excellent quality and service. 5 Excellent quality and superb service. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product has great flexibility for integrating with other software and customers really enjoy the presentation online. Cons: There is really nothing for me to comment on from a negative standpoint. Product and service have both been great. Vendor Response Thank you for the great review Jody. We truly appreciate your business and enjoy working with you and your team! Regards, Betty Replied March 2018 Read More RM Roberto M. Verified reviewer Food & Beverages 11-50 employees Used daily for more than 2 years Review source Reviewed April 2024 Unmatched Service Level, Thumbs Up 5 SilverBlaze Customer Portal enabled us to meet all our customer needs effectively with the customizable forms while process automation was the other game changer that contributed to more work completed in a short time Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: All the available features are very easy to use and the customer service is top notch as they ensure that every issue is solved. In addition, I liked the customizable forms that are tailored towards our firm needs. Cons: No complain, no dislike at all, SilverBlaze Customer Portal does an excellent job. Read More KS Kate S. Utilities 51-200 employees Used daily for less than 2 years Review source Reviewed March 2018 SilverBlaze was easy to work with when setting up our new customer portal. 4 Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login. Cons: Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful. Vendor Response Thanks for the review Kate. We enjoy working with your team and, we truly value your business. I'll pass along your comments regarding the customer password and ratings to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty Replied March 2018 Read More OA Othuke A. Verified reviewer Security and Investigations 11-50 employees Used daily for less than 12 months Review source Reviewed April 2024 Dependable Form and Customer Management Solution 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: SilverBlaze is an impressive and determined utility control system for businesses Cons: SilverBlaze includes all the customer assistance that a company want, giving it a rational assistance. Read More SM Sarah M. Verified reviewer Utilities 51-200 employees Used daily for more than 2 years Review source Reviewed March 2019 Happy SilverBlaze Customer 5 SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services. Cons: Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data. Vendor Response Thank you for the great review Sarah. I'll pass along your comments to Dan and his team. He appreciates the feedback and is always open to ideas to improve the Customer Portal. Always a pleasure to work with you and your fantastic team at OMU! Betty Replied March 2019 Read More PC Patty C. Utilities 51-200 employees Used weekly for more than 2 years Review source Reviewed March 2018 The staff is very easy to work with from demo, purchase, to implementation and ongoing support. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office. Cons: There really isn't much that I don't like about the software! We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration. User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available. Vendor Response Thanks for the great review Patty. We truly enjoy working with you and your team and, we truly value your business. I'll pass along your comments regarding the tabs to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty Replied March 2018 Read More GS Garry S. Utilities 51-200 employees Used daily for more than 2 years Review source Reviewed March 2018 All the staff at SilverBlaze are professional and readily available to answer all questions 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks. Cons: n/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products. Vendor Response Thank you for the great review Garry! We truly appreciate your business and enjoy working with you and your team. Regards, Betty Replied March 2018 Read More BH Ben H. Utilities 51-200 employees Used daily for less than 2 years Review source Reviewed January 2017 This is a full featured reasonably priced web portal. 5 At OMU we wanted a web portal that was full featured plus. Our customers expect the standard information and functionality, such as bills and payments. However, with Capricorn our customers get so much more. The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The bill analytics with graphs are outstanding. The team at Silver Blaze is easy to work with, and keeps our best interest in mind. Vendor Response Thank you for the review! OMU has been a pleasure to work with. We look forward to continuing to work with your team to help exceed your goals and meet your customer needs. Replied March 2017 Read More DG Daloris G. Utilities 501-1000 employees Used daily for more than 2 years Review source Reviewed September 2016 Engaging customers with self-service tools using Capricorn customer portal for utilities 4 PowerStream's My Account portal has received top marks from our customer focus groups for its design and ease of navigation. Regardless of the device being used, our customers are impressed with the self-serve options and 24/7/365 availability of the Capricorn energy management and account inquiry tools. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Vendor Response Thank you for the review! PowerStream has been a pleasure to work with. We look forward to continuing to work with your new Alectra team to help exceed your goals and meet your customer needs. Replied March 2017 Read More WY Wendy Y. Utilities 501-1000 employees Used daily for more than 2 years Review source Reviewed February 2017 Customer experience redefined 5 Capricorn has been an easy transition and a great step forward in providing the best customer experience to our hydro customers. The constant innovation required to keep up with the industry is captured in the Capricorn product and keeps us on the leading edge of our goals to meet the customer needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Vendor Response Thank you for the review! Oakville Hydro has been a pleasure to work with. We look forward to continuing to work with your team to help meet your goals and customer needs. Replied March 2017 Read More Showing 1 - 10 of 15 Reviews [See All Reviews](https://www.softwareadvice.com/utility-management/capricorn-profile/reviews/) ## Other Top Recommended Utility Billing Software [authorize.net](https://www.softwareadvice.com/online-payment/authorize-net-profile/) **4.5** (219) Recently recommended **0** times [CIS Utility Billing](https://www.softwareadvice.com/utility-billing/cis-utility-billing-profile/) **4.6** (165) Recently recommended **0** times [Invoiced](https://www.softwareadvice.com/accounting/invoiced-profile/) **4.7** (149) Recently recommended **0** times [EnergyCAP](https://www.softwareadvice.com/utility-billing/energycap-profile/) **4.7** (132) Recently recommended **0** times Stuck Between Options? Our experts can help you compare SilverBlaze Customer Portal with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice