One of the features of this newer version, allows us to print a bill for people that have a credit balance. That was not possible before, and we have several customers who now pay a large amount on their account once or twice a year, and they can receive a bill each month showing how much of the credit was used and how much they have left. The customers love it! There are other features they have added which make this software a real bargain! Our experience has been awesome.

What initially attracted me to the software in 2007 was the price. We are a very small Village and could not afford software costing thousands of dollars. Once the features were explained and how to use them, the learning curve was very easy to accomplish.

I feel that the Help Manual for the software could use a LOT of work. I had to figure out myself how to use the newest version before I could show my co-worker how to use it. I typed out instructions for her, including each specific step, until she was able to master using it without my instructions in hand.

From 1st contact with Peggy to the customer service help I get from [SENSITIVE CONTENT] I couldn't be happier. Everyone I dealt with at the company has been efficient, timely and very helpful.

We were reading the meters, recording by hand in a notebook, calculating different tiers and charges by hand each month for 162 homes. The process took 2.5 days. With El Dorado Utility Billing we now accomplish the process in less than one day. From reading the meters, entering into a hand-held device, transferring from device to computer, billing and creating invoices. Used to dread the electric billing cycle, now it is just another day.

There really isn't anything I don't like about the software or the company. They took the time to customize the software to fit our situation and have always been quick to respond when I needed assistance.

I would say as soon as we can we are leaving the software. They are cost-effective vs. the competition - but you get what you pay for and their programming team is lacking. There also fees every time you turn around for things that should be pretty standard.

The system, at its most basic, is simple for users. However, when an admin asks for updates they are in over their head. They make a lot of assumptions that create problems. Actually, the best part of this software is the payment processing partner - Invoice Cloud is great.

Be very clear about your database assumptions. Again they will make recommendations that could cause downstream problems. Also, you want to make certain the features are functional. We bought based on features that have not yet been released and they have no date for release. Their reporting is limited. They represent it is really user-friendly - you will find if you know data it is highly restrictive. Also their cloud-based solution is not cloud-based it downloads information to hard drives and restricts features for more than one users - again an example of poor development.

Human error is the #1 problem in utility billing. Whether it be from the meter reader or the data entry person mistakes happen; By utilizing Easy Reader and allowing it to interface with v10 those errors are almost completely gone.

The reporting of v10 is so much better than v9. The ability to communicate with add on software is great. Having a portal where employees can make payments online is a great way to adjust to the COVID curve. By utilizing the portal, I am able to save $500 monthly in credit card fees as the customer now pays the convenience fee.

I would like to scroll through account manager.

See the above comments I made I think that pretty well sums it all up. Overall it's a good system!

Payroll I use every 2 weeks and its very user friendly I've never had any trouble entering the data with the ease of the time frame needed and accuracy.

The manual ugh! To me its very hard to understand. It leaves out the important steps that have to be taken to complete the task. It's vague to the details that your supposed to understand. I had 1 month of training on El Dorado before being left to do all the duties involved in my daily job. I found it easier to make my own manual with the steps I took to complete the task. I'm still making some revisions to my notes so that when and if I'm not elected to this position in April of this year, the person coming in will at least have my manual to follow so it should be easier for them from the start.