I have always been very have with the quick and very helpful Customer Service. Highly recommended company.

The ability to communicate with add on software is great. Having a portal where employees can make payments online is a great way to adjust to the COVID curve.

The cost has been beneficial for our small village government institution.

Human error is the #1 problem in utility billing.

Overall this has been a great fit for us. I would recommend this software to any entity doing utility billing.

The partnership with invoice cloud. Creative tech fir printing and mailing.

The software system itself is very user friendly, easy to adapt to your billing needs and easy to follow and set up customers for billing utilities.

The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds.

We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly.

When I have had to call for help, I have received fast and beneficial help.

Good software for the price but annual support is expensive for what is received.

Michele has been wonderful to work with. We can't say enough great things about her customer service and willingness to meet our EVERY need.

Easy to add customers and and navigate through the readings, payments and billing. We are a small company so it is great for our needs.

Ease of entering payments, adding new accounts.

They were wonderful with implementation and our database import. The support team is quick to get back to you and very helpful.

Overall the cost is great, we halved our annual support services costs  and it enables us to do ACH payments without any charge from El Dorado.

Flexibility, ease of use, customizability, integration with Invoice Cloud.

The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.

This product is easy to use, very user friendly.

I like the format of the statements. Running statndard reports and creating statements is relatively easy.

I liked that it was easy to learn and I was able to start processing things quickly without much assistance from anyone else.

Program was disorganized and difficult to use.

It is very inexpensive, easy to use and the customer service is superior.

Cost can be considered a little high and sometimes tricky to move around the site. Hard to use for new users.

We get an error in the billing history and it kicks us out of the system.

It is on the same order as the old program I had. It was loaded onto my computer rather quickly and tech support is great.

I use this program daily at my office very easy to use, gives all the information I need.

The help section is awesome as well as the programmer  who is very responsive and knowledgable and willing to go above and beyond to help you.

Eldorado is a great company, they know the ins / outs of the billing world and are able to assist you with any of your needs or requirements.

Overall I feel it is a good product, there have been issues when we have added different options such as ACH, and most recently Radio Read, but they have all been taken care of.

I don't get advised on what the error is. For example if access is not granted, I would have to call someone to find out why.

Sometimes can be confusing while adding specific time zones.

Customer Service is amazing as well as the software.

Requires a minimum amount of regular use to pay for the service.

I like that this software makes it easy for not only for our tenants but also for our staff for the scheduling of overtime HVAC.

Easy to put in a request for after hours air. Great customer service if you ever need to get a hold of someone for help.

The end of month reporting. This has saved us a huge amount of time every month calculating the tenant billback costs.

Its not intuitive and is hard to explain to new users.

I like that scheduling for customers is an easy process.

It has eased on tenant billing, tenants are able to request at their leisure and not wait for us to submit the request for them, and customer service at Genea is fabulous.

Customer support is unparalleled, again from a user and admin end. Monthly bill-back costs and reports are generated with ease and are spot-on accurate.

Account manager is very helpful. Software is easy to use for our tenants.

I have no input, as I have yet to find a con with the program.

It's a very easy to use platform and the customer service is great. We've been using Genea in our building for a few years now and the tenants seem to like having the convenience.

I like that it is easy to navigate once you know how the system works.

We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.

What I like most about the Genea software is that it is so easy for our tenants to access and request their after hours HVAC.

I do not believe we have had any questions on how to access the site since we have launched and in my eyes that is a really good thing.

Genea is fairly simple to use and I like the confirmation emails once requests are submitted. The reports function is also helpful.

The HVAC Overtime capabilities associated with Genea are great time-savers for our property management team.

I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.

If there is an error it is usually the tenant user making the error and not engineering.

The software is so user friendly and the customer support is great. I cam into my role within the year and it could not have been easier to get acclimated with.

US Dollar

El Dorado designed for mid to small utility providers billing between 300-3000 meters. Our all-inclusive solution offers a cloud-based customer and bill payment portal giving billers full control over the entire billing process. 

We offer cost saving features like ebilling, SMS messaging alerts for new bills, reminders and general notifications. With our integrated Intuity secure customer portal your customers have access to all current and past bills, can pay by phone, tablet or pc one time or register for auto-pay. 

Transition to our platform is simple and easy we do all the services to migrate from the current billing system to El Dorado. We can have you up and running in days or weeks where competitive systems takes months or years. 

The solution is used by over 400 utility companies around the world for billing and collections by water, natural gas, electric companies and property management firms. It is built on open standards to interface with all meters and billing systems. Support is offered over the phone and via email.

Call us today for your FREE trial software - you will glad you made the call. 



LongDescription

Commenting/Notes

Real Time Analytics

Metered Billing

User Management

Electronic Payments

Recurring/Subscription Billing

Customizable Reports

Database Support

Penalty/Cut-Off Processing

Transaction History

Communication Management

Customer Accounts

Customer Database

Meter Data Management

Scheduling

Payment Reminders

Accounting

For Electricity

Self Service Portal

Service Call Management

Rate Management

Mobile Access

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Real Time Updates

Activity Dashboard

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

For Natural Gas

Alerts/Escalation

Real Time Reporting

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Contact Database

Printing Services Integration

Billing Rate Management

For Trash

Customizable Forms

Workforce Management

Third-Party Integrations

Maintenance Scheduling

Document Management

Non-Metered Billing

Customizable Templates

We offer a variety of pricing options from 1 time software license to subscription based models. Price start as low as $695.00 for our small business package and can be upgraded at anytime. For customers looking for a flexible pricing model we offer all inclusive subscription service which includes free upgrades and unlimited technical support. 
We will work with each customer to meet your budget needs.    

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

El Dorado Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

The software helps businesses automate and handle overtime HVAC requests with the help of existing building management systems.

El Dorado Utility Billing vs Overtime HVAC

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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