About Overtime HVAC

The software helps businesses automate and handle overtime HVAC requests with the help of existing building management systems.


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Supported Operating System(s):

46 Reviews of Overtime HVAC

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(38)

38

4 stars

(8)

8

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

February 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Easy to use

Pros

How is it is for my customers to use. The fact that it operates not only HVAC but also lighting operations as well

Cons

There is a disconnect between the terminology used by this product and the terminology used by my industry

Response from Genea

Replied February 2020

Thank you for taking the time to write us a review! We are stoked to hear that both you and your tenants are finding value in our product :)

February 2020

Cynthia from CommonWealth Partners

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Thank you, Genea!

My overall experience with overtime HVAC would be excellent. It has eased on tenant billing, tenants are able to request at their leisure and not wait for us to submit the request for them, and customer service at Genea is fabulous!

Pros

This software is very user friendly. There is no guessing game when requesting overtime HVAC online or as the administrator when I need to assist a tenant with canceling a request or modifying. I also like that it generates the tenant billing, which makes it easier on our end.

Cons

Not sure, if I may not have seen this feature, but it would be great to be able to request recurring weekend requests only through the portal. I seemed to have not been able to do that. It only gave me the option to do recurring week requests.

Response from Genea

Replied February 2020

Thank you for your review and feedback! Great news, we do have the ability to support weekend-only recurring requests! We would love the opportunity to assist you in getting this taken care of. Please contact a member of our 24/7 support team, contact information is available on the login page.

November 2021

Sarah from Rockhill Management

Company Size: 51-200 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2021

Easier for Staff

Pros

This sofware makes it really easy to have tenants get what they need without me needing a staff member to do it for them. After Hours and Holidays tenants can still be completely in control, even if they forgot to request a service.

Cons

It's a little hard for tenants to get used to the software, but once they know how it works they love it.

Reasons for Switching to Overtime HVAC

BMS Front was no longer being offered with our system.

Response from Genea

Replied November 2021

Thank you for your feedback!

February 2020

Tommie from Irvine company

Company Size: 5,001-10,000 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Quality and ease of use.

Response time for HVAC, heating and lightning request for after hours use.

Pros

Ease and response time for our customers

Cons

Dialogue for our industry for specific refuser.

Response from Genea

Replied February 2020

Thank you for your review and feedback!

November 2021

Shenel from Four Oaks Place Operating LP

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Most user friendly and up-to-date program

We have been using this for many years. Has made a world of difference for our clients and us.

Pros

The ease of this software for our clients use, is perfect.

Cons

Some of the reports are not very good, or useful

Response from Genea

Replied November 2021

Thank you again for the feedback! We love to hear that your tenants find it easy to use. If there are any reporting needs that you have that are not being met, please let your Genea team know and we will assist you!