How is it is for my customers to use. The fact that it operates not only HVAC but also lighting operations as well

There is a disconnect between the terminology used by this product and the terminology used by my industry

My overall experience with overtime HVAC would be excellent. It has eased on tenant billing, tenants are able to request at their leisure and not wait for us to submit the request for them, and customer service at Genea is fabulous!

This software is very user friendly. There is no guessing game when requesting overtime HVAC online or as the administrator when I need to assist a tenant with canceling a request or modifying. I also like that it generates the tenant billing, which makes it easier on our end.

Not sure, if I may not have seen this feature, but it would be great to be able to request recurring weekend requests only through the portal. I seemed to have not been able to do that. It only gave me the option to do recurring week requests.

Response time for HVAC, heating and lightning request for after hours use.

Ease and response time for our customers

Dialogue for our industry for specific refuser.

We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.

This is a cutting edge after-hours HVAC platform that is easy to use and administer both from a end-user and admin level. New customers are set up with ease, and is pretty much ready to go. Customer support is unparalleled, again from a user and admin end. Monthly bill-back costs and reports are generated with ease and are spot-on accurate. The technology is monitored numerous ways, and should something hiccup (a power failure or internet disruption for example), Genea is on it with a remedy on the way.

Monthly costs have gone up and it's something we need to account for.

The ease of producing reports coupled with the amount of reimbursed money collected through Tenant bill-backs clearly out weights the monthly cost of the Genea software billing...hands down the BEST Software and value for the money!

The level of detail the Genea Report produces by floor and by zone and how the translates to usage in preparing the Tenants monthly bill-back charges.

I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.

It's a very easy to use platform and the customer service is great. We've been using Genea in our building for a few years now and the tenants seem to like having the convenience.

It's highly responsive. Users can put in requests that are implemented within moments.

There are some admin features that I would like to have control over - like deactivating old tenants. Right now we need to ask Genea to do that for us, and they are very responsive, but it would be nice to be able to do that ourselves.

It helps my tenant be able to log in from their phone, or wherever, to quickly request and manage the OT HVAC for their suites. It's also helped us on the back end be able to assist tenants during non business hours to easily and program it for them.

The software is very easy to navigate and utilize.

I don't like the way the graphics look (JUST a matter of preference lol). Other than that, no complaints from me!

I like the fact that my engineers are not tied up inputting overtime Hvac requests. If there is an error it is usually the tenant user making the error and not engineering.

I like the fact that the software handles it all. The training, billing and customer service.

If I come across an error. I don't get advised on what the error is. for example if access is not granted, I would have to call someone to find out why.

This sofware makes it really easy to have tenants get what they need without me needing a staff member to do it for them. After Hours and Holidays tenants can still be completely in control, even if they forgot to request a service.

It's a little hard for tenants to get used to the software, but once they know how it works they love it.

Placing requests remotely to turn on the HVAC system has increased efficiency tremendously.

Creating an after hours request is very convenient and set up is relatively straight forward for tenants.

There are some glitches with depreciation invoices not populating

We have had a great customer service experience in having tenant accounts set-up and managed.

The HVAC Overtime capabilities associated with Genea are great time-savers for our property management team. We greatly appreciate Genea's functionality to grant tenants the ability to manage their own suites' after-hours HVAC needs in real-time, in addition the streamlined and easy-to-read statements make the bill back process incredibly easy.

The most challenging aspect has been the newness to tenants, but once accounts have been created, the ease of use was quickly noticed.

We have been using this for many years. Has made a world of difference for our clients and us.

The ease of this software for our clients use, is perfect.

Some of the reports are not very good, or useful

Has been an easy product to set up for the building and has performed very accurately over many years of service.

The notifications are received immediately whenever a request has been entered and the ease of reviewing the invoicing has been very easy. Only one time in 5 years was there a request not entered on the invoice and I had a copy of the initial request, then the invoice was immediately corrected.

Nothing, it has been a very good product, both in the initial set-up and in the long term performance.

Mobile capabilities, tying in the tenant lease schedule into the system and the response time from when the schedule is confirmed to when the HVAC is turned on.

No comments at this time. The current features are applicable to our users.