I love the Rural Billing!!!! It is easy to understand! I love the tech support help! I have nothing but great things to say about this software!!!

Pros: I love how you can talk to the support. I love how you can print anything you need to on the bills. It is very easy to learn and work with. I am thankful for being able to talk to a "REAL PERSON"!! Very fast and easy emailing, calling. I LOVE how the tech support can go into your computer and help you with anything you need!!!! I think it is a great help to any company that they send the billing sheets out without even asking! I wasn't ever trained for this job and I have called many, many times needing help and the gentleman that I speak with has always treated me with the most respect and encourages me and helps me to learn whatever I need to know!!! I am very blessed to have such a fantastic software!!! Thank you all!!

The only problem I can say is one thing: The activity sheet is hard to explain and break down to the older customers. I have went to show details and still had to go step by step to explain why a customer owed what they did. It is easy if they have a bill no late fee and pay it! That is simple. The ones I need more help with are like a person owes a bill, then late fee applied, then another bill, they make a payment, it needs to be able to be placed under the bill they are making a payment for. I can give you a customer to show you a example for. I have to sit with the customer and go step by step adding and taking away to come up with why they owe each thing. I know this is hard to understand but please feel free to email me or call me so I can help you understand. 256-354-2359

Since I took over our sewer department, I have had to learn how to use this software and it has been super easy and I haven't had much problem with figuring it out. My hard drive recently crashed and customer support was able to help me get back on track and it took no time!

The activity log is very helpful to help keep up with payments. Some customers get behind or pay ahead and pay different amounts than the bill so being able to see that activity helps me make sure their account is correct. I also like that when customers pay online through GovPortal it transfers over to Rural Billing. This has been super helpful so I don't miss customer payments.

So far I have not come across anything I have had problems with.

Great.

What I like about rural billing is the customer service/support. [sensitive content hidden] will make himself available even at the last minute to assist me with any issues I might be having with the software. Although, I am able to navigate through the software, there are times when I can't figure out certain processes. [sensitive content hidden], walk me through each process and will follow up with me. He is awesome.

We use the software for utilities only. It would be nice to have a work order system within rural billing.

This is a fantastic program for our small community's water billing program.

I like the ease of use of this program. I got thrown into the program with no training or assistance, and it was very easy to at least get started.

I don't like that you cannot look up work orders for each specific account. You have to go through every work order you created to find it

All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.

It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.

The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.

The tracking features are so nice to have for fiscal year end.

This product is very user friendly and easy to navigate. Their customer support team is always there to help. I would recommend this product to anyone looking for a simple billing product.

I have no dislikes of this product. It is easy to use.

Rural Billing has been a great tool for us regarding our water billing. We are a small town with about 600 water customers. We are a staff of two. Town Clerk & Deputy Clerk. With Rural Billing and our radio transponder meters programs we have our billing process down to a one day operation. Posting payments, adjusting accounts, etc. Is very easy. The Redline Data Support Group have been awesome to work with. Haven't had a problem yet they couldn't solve.

The software is very easy to use and most of it is self explanatory or has help drop downs to explain things.

I can't really come up with anything that I dislike.

It helps me manage my water utility with billing, reports, usage, etc.

When I started in my position as city clerk, the program was already in place. I had nobody to train me so I virtually self taught myself. It is very easy to use. The customer service is very good. They respond right away and solve any issues that you may have.

When you post a payment that is more than the balance due it has a pop up that asks you if you are sure, but really it's a good thing because it prevents errors.

110 %.....Would recommend to everyone.....As close to a perfect program as you can get.....

Nothing negative about Redline. Easy to use, even for a computer illiterate person .Every report you can think of .. space for additional info... such as spouse, mate, SS #, drivers license, etc. Handhelds are great .They alert you if reading seem to be out whack. Messages can be entered..example .. BAD DOG, etc. Billing easy & fast. .. by account #, zip code, etc. Entering new customer - a breeze. Refunding deposits simple. Entering pmts, easy. Mistake made...easily fixed. Wrong ck # can be fixed. Adj. can't be made without an explanation... Really like this feature. Redline is a secure system. If I need help (which, sometimes is often) I email Eric & have a response or a call shortly. Make a mistake, Eric fixes them or tells me how to fix . I need something not in the program & it will benefit others, he will try to incorporate it into the program. I LOVE THIS PROGRAM. HIGHLY RECOMMEND IT .Feel free to email me.

The only con I can think of, is that all water system don't have Redline. If we were all linked together perhaps we could catch all the customers owing money that move to another water system or put the water in someonelse's name. Or maybe we're the only system that happens to....ha

The ability to up grade and to modernize to adapt to our changing needs.

The software has continued to upgrade and evolve to be compatible with more meter reading programs, The technical support service I received went above and beyond the call of duty.

It took a little bit of time to find out we do not require a bridge for the programs to communicate.

ONLINE SUPPORT IS VERY GOOD AND ALSO ALL THE UPDATES.

I LIKE THE EASE OF USING THIS SOFTWARE. IT IS VERY EASY TO USE AND I LIKE NOT THAT THE CUSTOMERS HAVE THE OPTION OF PAYING ONLINE.

I DO NOT HAVE A PROBLEM WITH THIS SOFTWARE AT ALL. THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. I AM VERY SATISFIED.

I t has been a good product for us.

Ease of use. Easy to update. Selection of reports available.

I do not have any negative remarks for the software.

We love everything about rural billing

Easy to navigate. And the customer service has been great.

Haven't found anything g that stands out

Great features and willing to assist and make improvements

The ease of use and customer service assistance immediate response.

none to mention everything is working as it should

Rural Billing is an excellent software program. It is easy to learn and easy to use. It's features are very useful. Customer support is always available and any questions are answered in a timely manner.

The software is very easy to understand and use.

Easy to use program, and helpful personal that work for the company.

There is nothing that I don't like about the program

It's user friendly, quick response when having issues

Still haven't got addresses to flood into our software for AMR reader.

The system is very user-friendly with a good support staff

Cant program to automatically change cycles

I like the ease of use the most. It is easy to use, and input any data as well as printing off anything I need.

Our very small town has been using the system for almost 3 years. I love the ease of use and the reasonal cost. It has many other functions that are helpful, too. I love the way it's put together. I have used other systems and they were so cumbersome and complicated, it drove me crazy. For our situation, this one gets the job done. I highly recommend it.

Ease of use. Nice looking system. Gets the job done.

Our community purchased the Redline Data Rural Billing Solution over a year ago. We are a small community that needed a solution that was easy to impliment and maintain. This solution was perfect for what we needed from both a cost perspective and functionality. We were able to install and configure the solution within a few days and it was very easy to convert our manual billing system over to the Rural Billing solution. The Rural Billing application includes all of the features and functions that high dollar solutions include, but cost is based on the size of your community. The Redline support group is top notch and they go out of their way to work with their customers to ensure that problems are taken care of in a timely manner. We have been very satisfied with the billing product and services that we have received from Redline Data.

This is the only water billing program I have used, and I have used it about 18 months. The program has a lot of features that we don't use, but I think we should. The help desk is excellent. The program creates very useful reports.

The program is easy to understand. When you have several entries of money, it always lets you know if it adds up. If you have a problem or question, you can send an e-mail or phone call to the help line and quickly get it corrected. I enter payments and readings.

We do not use the automatic meter readers so I can't tell you about them. Also, we enter all payments as cash, and we don't do receipts.

Most features are good but there are a couple that could be somewhat different. Meter changes and readings are a big concern here. Changing out meters and entering new readings are impossible if we are reading to do billing.

Love the ease of the software, one click for where/what you want to perform. I had very little training, with the previous person, had lots of questions when I was on my own. The support staff walked me through every step. The staff returned emails/phone calls within a very short period of time with a thorough explanation. If you make a suggestion on something you would like to be able to perform or have the package do, they are working on a solution at their earliest convenience. Reports are very easy to analysis and modify. Great package, support, would highly recommend!!!

I have recommended this program to several systems who are now using it. I have had systems come to my office to view the Rural Billing set up and it's operations.

The program is easy to learn and use. Excellent Technical Support. Technical support is easy to understand, and they are quick to respond to any situations. When I have a question, I always speak to the same person, who knows my system. It is not a different person every time I call.

We have no complaints.