--- title: "Lookback Software Reviews, Demo & Pricing - 2026" description: "Review of Lookback Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ux/lookback-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [User Experience (UX) Software](https://www.softwareadvice.com/ux/) / Lookback Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/user-testing/lookback-profile/reviews/) # Lookback Review From $17-$229/month Free trial 4 plans Wondering if Lookback is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Lookback 3.4 [(13)](https://www.softwareadvice.com/user-testing/lookback-profile/reviews/) Pricing Starting at $17.00 flat rate per month ### About Lookback Lookback is a user testing solution, which helps businesses interact with customers via interviews and screen sharing. Supervisors can share custom introductions, instructions, and closing messages with participants and broadcast, pause or resume sessions according to individual requirements. Using Lookback, enterprises can access session recordings from within a cloud-based platform and invite stakeholders or colleagues to view interviews in real-time. Managers can create highlights and share them with team members to gain visibility into onboarding challenges, user habits and usability trends. Additionally, administrators can create projects and receive notifications about staff communications on a centralized dashboard. Lookback offers mobile applications for Android and iOS devices, enabling participants to share feedback with researchers and developers about products. It is available on annual subscriptions and support is extended via FAQs, documentation and email. Do you work for Lookback? [Manage this product listing](https://www.g2.com/products/lookback/claim_requests/new?auto=true) Wondering if Lookback is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. ## Lookback User Interface ## Popular Lookback Alternatives Main Product Lookback 3.4 [(13)](https://www.softwareadvice.com/user-testing/lookback-profile/reviews/) Ratings Breakdown - 3.54Ease of use - 3.0Value for money - 2.14Customer support - 3.38Functionality Pricing Starting at $17.00 per month Get Price Alternative Product [Adobe XD](https://www.softwareadvice.com/app-design/adobe-xd-profile/) 4.5 [(1087)](https://www.softwareadvice.com/app-design/adobe-xd-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.32Value for money - 4.21Customer support - 4.34Functionality Pricing Starting at $9.99 per month Get Price Alternative Product [Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/) 4.6 [(87)](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.27Value for money - 4.38Customer support - 4.29Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/) 4.6 [(97)](https://www.softwareadvice.com/product/345899-Dovetail/reviews/) Ratings Breakdown - 4.64Ease of use - 4.45Value for money - 4.70Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [UserWay Accessibility Widget](https://www.softwareadvice.com/ux/userway-profile/) 4.9 [(333)](https://www.softwareadvice.com/ux/userway-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.57Value for money - 4.85Customer support - 4.77Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(545)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price ## Lookback Pricing and Plans Starting price: $17.00 per month Free Trial Free Version Freelance $17.00 flat rate, per month Plan includes: - 24/7 Help Center - All Session Types - Core Features Team $99.00 flat rate, per month Plan includes: - 24/7 Help Center - All Session Types - Core Features Insights Hub $229.00 flat rate, per month Plan includes: - Priority Support - Core Features - All Session Types Enterprise Pricing available upon request Plan includes: - All Session Types - Core Features - Dedicated CSM Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Lookback Features - Popular features found in User Experience (UX) For Websites Prototype Creation Reporting/Analytics Usability Testing - More features of Lookback Access Controls/Permissions Activity Dashboard API Collaboration Tools Data Import/Export For Mobile Projections Screen Activity Recording Single Sign On Tagging Unmoderated Testing User Research Analysis ## Lookback User Reviews ## Lookback customer ratings - Overall rating: 3.4/5 - Total reviews: 13 ### Rating distribution - 5 stars: 2 reviews (15%) - 4 stars: 6 reviews (46%) - 3 stars: 2 reviews (15%) - 2 stars: 1 reviews (8%) - 1 star: 2 reviews (15%) ### Secondary ratings - Ease of use: 3.5/5 - Value for money: 3/5 - Customer support: 2.1/5 - Functionality: 3.4/5 --- ### Love the features BUT have to use work arounds - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - Having notes and videos together in one place! - The ability to quickly find a video snippet to share based on the timestamped notes. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros: - Notes in Real-Time Time-Stamped to the Video -Project Folders For easy organizing - Ability for people to watch but not be seen - Ability to create highlight snippets (Very Easy to Do) - Ability to download notes & videos - Ability to share videos with Link - Ability to view camera and screen share at the same time #### Cons Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons: - Must have google chrome plugin - Cannot Upload videos --- ### First day using Lookback for research - total game changer! - Overall rating: 5/5 - Reviewer: Jennifer L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants! #### Cons I don't like that participants have to put in their name and email address in order to use it. #### Reasons for switching to Lookback All the functions I need are in one place with Lookback. --- ### Awesome when it works, but it often doesn't - Overall rating: 3/5 - Reviewer: Ioana G. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Participants can join as observers Geared towards user research Allows clips highlights to be created Automatic recordings Relatively simple to use #### Cons Only works on Chrome. iOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software. My participants often have technical difficulties. The exported clips are in an unpopular file format that I can't use with other tools without converting. --- ### Good tool for moderated Usability Testing - Overall rating: 4/5 - Reviewer: Julian H. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, a decent option with good options for collaboration, note-taking, time-stamping, and more. If the user-side experience (for participants) is improved, it'll be even better. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros This is a great tool for moderated usability testing, allowing full screen (and face) recording of users as they explore sites. The tools for taking notes are good, with timestamps and allowing additional viewers from our team to make notes as sessions take place. #### Cons The setup for users is a little complicated. On mobile, the in-app browser could be improved. --- ### Lookback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Awesome tool for user tests with facilitating additional features like live stream, chat and video editing. #### Cons You must download an extra app to conduct tests on smartphones, AND a web extension on each browser you want to use. --- ### Really helps conduct collaborative research - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I LOVE that observers can enter and exit the virtual observer room as needed, it saves a lot of pinging and distractions for the research participant. #### Cons Improvements that could be made including having an "in person but 2 computers" mode, allowing you to start a "live" session from another computer but not need to turn on the microphone or audio, as you're purely using it to check in with observers if there are questions while running an in person test. --- ### A great recording application, but not a reporting tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used monthly for free trial - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It was very easy to set up a session, and the UI for the "participate" app that's needed for remote sessions is very easy (which is critical for getting participants to actually participate!). The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too. #### Cons I would have liked an additional layer of reporting based on the notes from user sessions - something like Optimal Workshop or Loop11 provides, where they can generate insights based on tags and words used in comments. Also, I had some trouble editing comments (one out of 10 times, it would reload the entire video) and the timestamps in the exported video notes weren't ideal for importing into Optimal Workshop/Reframer to generate additional reports. --- ### Lookback have serious problems with charging wrong values - Overall rating: 1/5 - Reviewer: Delvair R. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered It works, but after that I had problems a lot to solve with wrong charges. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The platform consumes a lot of bandwidth, so works good only when you have a good internet signal and a superpower device (specially talking about smartphones). #### Cons They double charged me for one year and never gave my money back. When you cancel your account, they keep charging you, and there's no way to cancel the charging once you cancelled your account. Nowadays all my fees, but they returned to charging me, without my authorisation. --- ### Comparable and cheaper than User testing.com - Overall rating: 4/5 - Reviewer: Brandon O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros This application is great for doing remote user tests. It allows you to perform self and moderated tests remotely which saves tons of money. #### Cons It doesn't have as many features as usertesting.com but the cost difference makes up for it. --- ### I don't have patience anymore to clarify how to use Lookback :( - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I loved it very much, i also used as a reference in my scientific publications about UX testing. Now I feel that I don't have patience anymore to clarify how to use Lookback :( #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is very useful to research how users use different applications. I liked is very much that I had a possibility to saw their face too. It was very easy and simple to use. #### Cons Some years ago everything was quite simple and clear with Lookback, but the system was changed appr. 1-2 years ago and after this I couldn't clarify how can I record a full UX test and how and where can I find records. Moreover, how much does it cost. --- Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/user-testing/lookback-profile/reviews/) ## Other Top Recommended User Experience (UX) Software [Miro](https://www.softwareadvice.com/project-management/miro-profile/) **4.7** (1705) Recently recommended **0** times [Adobe XD](https://www.softwareadvice.com/app-design/adobe-xd-profile/) **4.5** (1087) Recently recommended **0** times [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (545) Recently recommended **0** times [XM for Strategy & Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/) **4.7** (427) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Lookback with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice