Lookback

RATING:

3.4

(13)
Overview

About Lookback

Lookback is a user testing solution, which helps businesses interact with customers via interviews and screen sharing. Supervisors can share custom introductions, instructions, and closing messages with participants and broadcast, pause or resume sessions according to individual requirements. Using Lookback, enterprises can access session recordings from within a cloud-based platform and invite stakeholders or colleagues to view interviews in real-time. Managers can create highlights and share them with team members to gain visibility into onboarding challenges, user habits and usability trends. Additionally, administrators can create projects and receive notifications about staff communications on a centralized dashboard. Lookback offers mobile applications f...

Lookback Pricing

Lookback is offered across three pricing plans, outlined below. A free trial is available. Team: $99 per month billed annually Insights: $229 per month billed annually Enterprise: Please contact Lookback directly for pricing information

Starting price: 

$17.00 per month

Free trial: 

Available

Free version: 

Not Available

Lookback instructions for participants
Slide 1 of 6

Lookback Reviews

Overall Rating

3.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

2

Value for money

3

Functionality

3.5

Most Helpful Reviews for Lookback

1 - 5 of 13 Reviews

Anonymous

51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Really helps conduct collaborative research

Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers.

PROS

I LOVE that observers can enter and exit the virtual observer room as needed, it saves a lot of pinging and distractions for the research participant.

CONS

Improvements that could be made including having an "in person but 2 computers" mode, allowing you to start a "live" session from another computer but not need to turn on the microphone or audio, as you're purely using it to check in with observers if there are questions while running an in person test.

Jennifer

Information Technology and Services, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2019

First day using Lookback for research - total game changer!

This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it.

PROS

Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants!

CONS

I don't like that participants have to put in their name and email address in order to use it.

Reasons for switching to Lookback

All the functions I need are in one place with Lookback.

Lauren

Consumer Services, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2021

I can't get this service to function

PROS

The price is accessible to a small startup.

CONS

The service encounters errors EVERY TIME I conduct a session with a user. I've lost so much time and resources to this service. There's absolutely no excuse for the amount of technical errors I encounter using this service every. time.

Reason for choosing Lookback

Price. It was actually affordable.

Anonymous

1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed February 2019

Love the features BUT have to use work arounds

- Having notes and videos together in one place! - The ability to quickly find a video snippet to share based on the timestamped notes.

PROS

I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros: - Notes in Real-Time Time-Stamped to the Video -Project Folders For easy organizing - Ability for people to watch but not be seen - Ability to create highlight snippets (Very Easy to Do) - Ability to download notes & videos - Ability to share videos with Link - Ability to view camera and screen share at the same time

CONS

Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons: - Must have google chrome plugin - Cannot Upload videos

Julian

Design, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2023

Good tool for moderated Usability Testing

Overall, a decent option with good options for collaboration, note-taking, time-stamping, and more. If the user-side experience (for participants) is improved, it'll be even better.

PROS

This is a great tool for moderated usability testing, allowing full screen (and face) recording of users as they explore sites. The tools for taking notes are good, with timestamps and allowing additional viewers from our team to make notes as sessions take place.

CONS

The setup for users is a little complicated. On mobile, the in-app browser could be improved.