# Lyssna Software Reviews, Demo & Pricing - 2026 > Review of Lyssna Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ux/usabilityhub-profile --- [Home](https://www.softwareadvice.com/) / [Market Research Software](https://www.softwareadvice.com/market-research/) / Lyssna Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/)[Alternatives](https://www.softwareadvice.com/ux/usabilityhub-profile/alternatives/) # Lyssna 2026: Benefits, Features & Pricing Wondering if Lyssna is right for your organization? Our Market Research Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Lyssna 4.6 [(87)](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) Pricing Starting at $199.00 per month ### About Lyssna Lyssna (formerly UsabilityHub) is a user research platform that allows you to test digital products with real users and gain insights into their audience. With a suite of powerful tools and features, Lyssna empowers you to optimize your designs and create more engaging, user-friendly experiences. Lyssna is a complete research platform, offering a broad range of testing features including: Five second testing - Allows you to quickly test the effectiveness of your landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw. First click testing - Measures how well users can navigate a design by asking them to click on specific elements. Surveys - Be confident in the decisions you make by collecting user feedback validating your assumptions with your target customers. Navigation testing - Helps you optimize user flows by asking users to complete specific tasks on a design and tracking their progress. Prototype testing with Figma - Learn how users navigate your interactive Figma prototypes at every stage of the design process, to discover what to improve before you ship. Card sorting - Use both open an... d closed card sorting to discover how to organize and label your content in a way that makes sense to your audience. Tree testing - Use tree testing to assess and refine your information architecture. Understand how users expect to navigate and find the information they are looking for, and why. Preference testing - Understand what your audience prefers by asking participants to choose from multiple options in response to your specific question. Participant recruitment - Lyssna allows you to test with your own users with a customizable recruitment link or access your target audience via their extensive panel. With an average of 30 minute order completion, you can access over 690,000 people across 120+ countries, 55 languages and with 395+ demographics users can target. Interviews - Easily organize, manage, and book participants for moderated studies. Connect multiple calendars, add co-hosts, and integrate Zoom to auto-generate meeting links. Recruit from your own users or the Lyssna Panel, track participants in one place, and store and analyze all feedback. Screeners: Make sure that you’re gathering feedback from participants who meet your specific criteria. Recordings: Record audio, screen, webcam, or a combo of all three to capture users’ think-aloud moments during unmoderated tests. Live website testing: Discover exactly where and why users struggle as they complete key tasks on live websites. Spaces and Wallets: Organize research by team or project while managing budget allocation in one place. The benefits of using Lyssna? Save time and money Identify audience preferences early so you can focus on what’s most likely to succeed. Catch design issues early to avoid costly changes later. Improve user engagement With insights gained from Lyssna, you can make informed decisions and create more engaging, user-friendly experiences. Increase conversion rates Optimize design and messaging based on user feedback to increase conversions and revenue. Enhance team collaboration With Lyssna, your team can easily share feedback and insights, improving communication and collaboration. Return on investment According to a study by Forrester, every $1 invested in UX returns $100—an ROI of 9,900%. Source: "The ROI of UX Research" by Forrester Research, 2016. Lyssna's platform is intuitive and easy to use, allowing teams to focus on gaining insights rather than struggling with complex tools. Lyssna's suite of tools provides fast, actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing plans and a pay-as-you-go model for accessing their user panel, Lyssna is a cost-effective way for teams of all sizes to gain valuable user insights. Wondering if Lyssna is right for your organization? Our Market Research Software selection experts can help you in 15 minutes or less. ## Lyssna User Interface ## Popular Lyssna Alternatives Main Product Lyssna 4.6 [(87)](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.27Value for money - 4.38Customer support - 4.29Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [BrowserStack](https://www.softwareadvice.com/automation-testing/browserstack-profile/) 4.6 [(774)](https://www.softwareadvice.com/automation-testing/browserstack-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.19Value for money - 4.37Customer support - 4.52Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Lightster](https://www.softwareadvice.com/user-testing/lightster-profile/) 4.7 [(9)](https://www.softwareadvice.com/user-testing/lightster-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.63Value for money - 5.0Customer support - 4.44Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/) 4.6 [(97)](https://www.softwareadvice.com/product/345899-Dovetail/reviews/) Ratings Breakdown - 4.64Ease of use - 4.45Value for money - 4.70Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(542)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Wondering](https://www.softwareadvice.com/product/382097-Ribbon/) 4.7 [(10)](https://www.softwareadvice.com/product/382097-Ribbon/#reviews) Ratings Breakdown - 4.90Ease of use - 4.75Value for money - 5.0Customer support - 4.40Functionality Pricing Starting at $149.00 per month Get Price ## Lyssna Pricing and Plans Starting price: $199.00 per month Free Trial Free Version Free $0.00 flat rate, per month Plan includes: - Unlimited quick studies - 3 seats included - 15 self-recruited test and survey responses - Core methods - Interviews - Live chat support - GDPR compliant - Spaces Growth $199.00 flat rate, per month Plan includes: - Unlimited quick studies - 5 in-depth studies per month - 5 seats included - Unlimited self-recruited test and survey responses - Everything in Free, plus... - Advanced methods - AI follow up questions - AI summaries - CSV exports - Conditional logic Read More Enterprise Pricing available upon request Plan includes: - Unlimited quick studies - Custom in-depth studies - Unlimited Seats - Unlimited self-recruited test and survey responses. - Everything in Growth, plus... - Agreements - Closed Spaces - Custom contract terms - Multi-branding (coming soon) - Password rules Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Lyssna Features - Popular features found in Market Research Benchmarking Customizable Templates Data Import/Export Data Visualization Panel Management Question Branching Reporting & Statistics Statistical Analysis Survey/Poll Management - More features of Lyssna A/B Testing Access Controls/Permissions Alerts/Notifications Audience Targeting Behavior Tracking Categorization/Grouping Commenting/Notes Conditional Logic Conversion Rate Optimization Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Questions Demographic Data Drag & Drop Email Reminders Face-to-Face Feedback Management For Mobile For Websites Geotargeting Heatmaps Multi-Channel Distribution Multi-Language Performance Metrics Quantitative Metrics Real-Time Analytics Reporting/Analytics Screen Activity Recording Search/Filter Single Sign On Software Testing Management Survey Builder Surveys & Feedback Tagging Third-Party Integrations Unmoderated Testing Usability Testing User Management User Research Analysis Video recording/Transcriptions Video Support Visual Analytics ## Lyssna Integrations Figma Integration rated 4.8 from 10 reviews Microsoft Outlook Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review ## Lyssna User Reviews Overall Rating 4.6 Ratings Breakdown 5 63% 4 31% 3 5% 2 1% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.3 Customer support 4.4 Functionality 4.3 Rohan S. Verified reviewer Information Technology and Services 5001-10000 employees Used weekly for free trial Reviewed July 2025 Rapid, Reliable UX Insights Without the Research Overhead 5 Our overall experience has been excellent. Lyssna helped us build a habit of user testing early and often. It’s reduced rework and design churn, while increasing confidence in our UX decisions. We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during reviews. The learning curve is minimal, and the value becomes obvious almost instantly. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The ability to quickly gather unbiased user feedback without needing to recruit participants manually was a game changer. Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours. the platform us incredibly easy to use, even for non-researchers and the participant panel targeting options are impressively granular Cons: Managing multiple studies becomes cumbersome over time, especially when collaborating across teams. There is no native folder or tagging system to organize test effectively. Also integrations with project management tool like Notion, Asana or Jira are missing this create a manual step when syncing insights with our product roadmap Read More RS Ross S. Verified reviewer Entertainment 11-50 employees Used monthly for more than 2 years Review source Reviewed October 2024 Fast, easy to use, and requiring very little commitment. 5 I've been using Lyssna (formerly Usability Hub) for over 2 years. I've consistently been impressed by the speed and quality of responses for the many many different varieties of tests I'm able to setup. The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to use. Very fast - both in regards to study setup and results. Cons: Lacks some of the deeper audience filters present in other survey platforms. Reasons for switching to Lyssna We used a different platform for card sorts until we found Lyssna had added it in. Read More GN Gretchen N. Verified reviewer Design 51-200 employees Used monthly for less than 6 months Review source Reviewed January 2025 A Beautiful tool, but hard to leverage in practice 2 Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch. Ratings Breakdown 5 Ease of use 2 Value for money 5 Customer support 2 Functionality Pros: Loved the research templates and how immersive you can make the prototypes. Setting up the survey was easy! Cons: The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions). I felt like I was scolded for not paying additional fees to leverage their own internal user testers instead of the ones that we recruited in-app, which is a backwards process. Reasons for switching to Lyssna Trying out new options for Usability research Read More VR Verified Reviewer Computer Software 51-200 employees Used weekly for less than 6 months Review source Reviewed November 2025 Lyssna: Great unmoderated research tool 5 Lyssna is fantastic for quick, lightweight validation during the design process. It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: This is super easy to set up for unmoderated tests. I can go from idea to feedback in under an hour. It has great variety of test types, which is perfect for validating UI decisions quickly. There's clean reporting visuals that make stakeholder communication easy, and it integrates SO well with figma Cons: Analytics are good but not deep, I'd like richer sentiment tagging. Pricing can scale quickly if you run frequent testing with large panels. No built in moderated testing or live interviews. I wish there was more UI customization for the tagging. Reasons for choosing Lyssna Pricing and advanced prototyping features. Read More VR Verified Reviewer Non-Profit Organization Management 201-500 employees Used monthly for less than 2 years Review source Reviewed January 2026 Quick and easy way to get the pulse of your product 5 Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Lyssna is quick and easy to use. They have put visible effort into the user experience. The tests you can do are presented as an attractive menu with a short description. These tests can then be easily combined into larger tests, combined with a suite of question types, so you can get further details from the user. Cons: Despite its many advantages, it is meant for small-scale work and not larger research projects. The ability to source your own participants is useful, but the Lyssna-provided panel can be spotty sometimes, with people who are clicking through as quickly as possible and giving random characters as question answers. Read More Michelle J. Verified reviewer Non-Profit Organization Management 11-50 employees Used monthly for less than 2 years Review source Reviewed August 2025 Best testing platform for real-world user feadback 5 Excellent experience with the platform and the support team - easy to user interface, uninvasive ai integration. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love that the platform finds respondents for you, and all you have to do is set the required demographics. The ai 'summary generation' for open text field questions is a time saver of note! Cons: Not knowing which test to use to achieve what outcome/result. It would be great if there was a section to advise you on what test to use, depending on what are trying to achieve or what you would like to know. Read More Teresa L. Verified reviewer Electrical/ Electronic Manufacturing 10000+ employees Used monthly for more than 2 years Review source Reviewed August 2025 Happy with Lyssna for 5y and counting! 5 We started with UsabilityHub 5 years ago and are still using Lyssna. Love it, perfect for quick experiments during ideation / exploratory phase. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Super cheap, easy to set up, fast results, large panel. I further like the many tests they have readily available. Cons: Key disadvantage is the screener, it's very limited. We cannot add our own questions (e.g., among the following electronic products, select the ones you own and use at least 1x a month). Also: no possibility of adding images to screener. Read More KL Ka Him L. Verified reviewer Financial Services 51-200 employees Used weekly for less than 6 months Review source Reviewed July 2025 Great UX Research tool with high-quality panel and analysis features 4 Overall speaking, I like using Lyssna for research. It has the key tests I need and a big and high quality panel which is fast to recruit. The price is also reasonable and they kept adding good features, looking forward to more of their updates. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I can filter each responses, help a lot identifying patterns. The panel is good as well with very fast responses. Happy to be able to recruit our own users for interviews. Cons: A lot of troubles rearranging questions as the dragging icon is not clear enough. Also the whole page is very long and confusing while navigating between sections esp when I didn't name each question. My colleague can't realize that it is possible to reorder the questions using the side bar. One key pain-point is the limitation in logic setting, as I can only hide the next question but not all others. This is especially painful in screeners. Read More BG Brad G. Verified reviewer Marketing and Advertising 501-1000 employees Used monthly for less than 2 years Review source Reviewed September 2025 Powerful test builder 4 Overall positive experience, building, launching, recruiting and analysing results are all strong offerings. A few more customisation options would be great to see Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Very easy to build tests at any level - from simple to complex tests. There are just enough 'limitations' to keep focussed on the task at hand and not make tests that are confusing for users to complete. Cons: There could be a bit more customisation available, perhaps a template or something that would allow for a more personal experience. Not being able to change intermediate screens between test tasks for example is disappointing. Read More MB Milos B. Verified reviewer Sports 1001-5000 employees Used monthly for less than 2 years Review source Reviewed July 2025 Good experience overall 4 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Ability to choose the demographics and interests of your audience, makes it much easier for recruiting. Also, usability tests are very easy to set up. Cons: The price is what I like the least. It's very expensive to recruit participants for interviews, so more often than not, I will try another way to do that. Read More Showing 1 - 10 of 87 Reviews [See All Reviews](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) ## Lyssna Popular Comparisons [BrowserStack vs Lyssna](https://www.softwareadvice.com/automation-testing/browserstack-profile/vs/usabilityhub/)[Dovetail vs Lyssna](https://www.softwareadvice.com/compare/144529-usabilityhub/vs/345899-Dovetail/)[Userbrain vs Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/vs/userbrain/)[Userlytics vs Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/vs/userlytics/)[UserTesting vs Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/vs/usertesting/) [Compare All Alternatives](https://www.softwareadvice.com/ux/usabilityhub-profile/alternatives/) ## Other Top Recommended Market Research Software [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10461) Recently recommended **0** times [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2896) Recently recommended **0** times [Semrush](https://www.softwareadvice.com/marketing/semrush-profile/) **4.6** (2319) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (969) Recently recommended **0** times Stuck Between Options? 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