--- title: "Lyssna Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lyssna. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lyssna is a good fit for you!" source_url: "https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Market Research Software](https://www.softwareadvice.com/market-research/) / [Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/) / Lyssna Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ux/usabilityhub-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ux/usabilityhub-profile/alternatives/) # Lyssna User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 88 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 55 reviews (63%) - 4 stars: 28 reviews (32%) - 3 stars: 4 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - With this online survey tool we can improve our website in a structured way, ask for UX feedback quickly, survey potential customers about their needs and in that way improve our online business to create a higher conversion on the website. - It has great variety of test types, which is perfect for validating UI decisions quickly. - It's a solid tool that does what you need if you want to survey or test visuals/interview panelists or send to your own list of people. ### Most mentioned cons - Additionally, when I add an image to the instructions in the survey, it remains very small with wasted space as a colored background around the edges of it while the expand button does not do anything. - The estimations for the task times are way too high and impact what I can include since I have a 5 minute test time limit with my plan. - I had to abandon a French survey due to only being able to recruit 10 people (not worth it) and a German survey has a lead time of over 10 days for 20 people. ## Lyssna customer reviews Showing reviews 1-25 of 88 (page 1). ### Rapid, Reliable UX Insights Without the Research Overhead - Overall rating: 5/5 - Reviewer: Rohan S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for free trial - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been excellent. Lyssna helped us build a habit of user testing early and often. It’s reduced rework and design churn, while increasing confidence in our UX decisions. We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during reviews. The learning curve is minimal, and the value becomes obvious almost instantly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to quickly gather unbiased user feedback without needing to recruit participants manually was a game changer. Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours. the platform us incredibly easy to use, even for non-researchers and the participant panel targeting options are impressively granular #### Cons Managing multiple studies becomes cumbersome over time, especially when collaborating across teams. There is no native folder or tagging system to organize test effectively. Also integrations with project management tool like Notion, Asana or Jira are missing this create a manual step when syncing insights with our product roadmap --- ### Lyssna: Great unmoderated research tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Lyssna is fantastic for quick, lightweight validation during the design process. It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This is super easy to set up for unmoderated tests. I can go from idea to feedback in under an hour. It has great variety of test types, which is perfect for validating UI decisions quickly. There's clean reporting visuals that make stakeholder communication easy, and it integrates SO well with figma #### Cons Analytics are good but not deep, I'd like richer sentiment tagging. Pricing can scale quickly if you run frequent testing with large panels. No built in moderated testing or live interviews. I wish there was more UI customization for the tagging. #### Reasons for choosing Lyssna Pricing and advanced prototyping features. --- ### A Beautiful tool, but hard to leverage in practice - Overall rating: 2/5 - Reviewer: Gretchen N. - Verified reviewer: Yes - Industry: Design - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Loved the research templates and how immersive you can make the prototypes. Setting up the survey was easy! #### Cons The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions). I felt like I was scolded for not paying additional fees to leverage their own internal user testers instead of the ones that we recruited in-app, which is a backwards process. #### Reasons for switching to Lyssna Trying out new options for Usability research --- ### Great tool for fast, budget-friendly content testing - Overall rating: 4/5 - Reviewer: Elena T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered As a content writer, it helped me make more informed content decisions with faster feedback cycles. ’ve been using it since May and it’s become a key part of my UX writing and validation workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating and launching research tests or usability studies is very easy. The free version is surprisingly robust, and integration with your own user base is simple. #### Cons The interface could use some simplification. There are so many options that it can feel overwhelming at first. More structured onboarding or in-app guidance would help during the first few weeks. --- ### Best testing platform for real-world user feadback - Overall rating: 5/5 - Reviewer: Michelle J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent experience with the platform and the support team - easy to user interface, uninvasive ai integration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that the platform finds respondents for you, and all you have to do is set the required demographics. The ai 'summary generation' for open text field questions is a time saver of note! #### Cons Not knowing which test to use to achieve what outcome/result. It would be great if there was a section to advise you on what test to use, depending on what are trying to achieve or what you would like to know. --- ### Happy with Lyssna for 5y and counting! - Overall rating: 5/5 - Reviewer: Teresa L. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We started with UsabilityHub 5 years ago and are still using Lyssna. Love it, perfect for quick experiments during ideation / exploratory phase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Super cheap, easy to set up, fast results, large panel. I further like the many tests they have readily available. #### Cons Key disadvantage is the screener, it's very limited. We cannot add our own questions (e.g., among the following electronic products, select the ones you own and use at least 1x a month). Also: no possibility of adding images to screener. --- ### Platform with lots of ways of testing - Overall rating: 4/5 - Reviewer: Irene K. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Quite easy to set up tests and get results quickly. It's easy to preview your tests and send to coworkers to get them to preview/do a run-thru as well. #### Cons The way each test's credits (per user) is calculated is not very clear/transparent. Sometimes I'll have 2 tests, each very similar, but they will differ in credits ever so slightly. This may mess up my budget (although very slightly). --- ### Easy to use - pricing can be limiting - Overall rating: 5/5 - Reviewer: stephanie m. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Great! Easy to use, quick to get responses and recruit. The AI summary makes it really easy to gain insights. I usually copy and paste those into a slide deck, would be really cool to have some kind of artifact like that to share from Lyssna! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the AI summary feature! Made my write up so easy and leadership loved it. Would love to see an ability to put it directly into a google slide deck. #### Cons Pricing on survey structure makes it challenging to execute our campaigns sometimes - we are a startup and cost can be challenging. --- ### One of my go-to tools for over a decade! - Overall rating: 5/5 - Reviewer: Theresa F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Positive for sure! When I used to speak at conferences, I often mentioned this as one of my go-to tools for user research. And I advocated to bring it into our toolbox at my current place of employment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I've been doing CRO for over 15 years and have relied on Lyssna (formerly UsabilityHub) to back up my recommendations and get client buy-in on test ideas. I find it more powerful to SHOW them that 75% of users don't know what their value prop is, for example, rather than merely telling that to them, myself. I also use it to uncover problems that I didn't initially think of. I appreciate that the feedback is super quick and affordable. And I like the variety of tests/polls I can run. In recent years, they added more filters, which I like, such as hobbies, technology use, financial products, etc to better target the right respondents. #### Cons I sometimes feel like the repondents don't match the criteria I requested. It makes me wonder what type of screening or verification there is to ensure that users truly fit the demographics they claim to. Also, there are times that I get snarky responses, which aren't worth paying for. So I'd like Lyssna to invest in improving -- and checking in on -- the quality of their panel, which I use exclusively. --- ### Great for agile user research - Overall rating: 5/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Our go to for quick responses from top level audience feedback. Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant - quick survey responses and 5 second testing are our favourites #### Cons Some UK audiences are quite light, so segments you think would be present based on the screening setup then can't be delivered --- ### Great self-serve experience! - Overall rating: 5/5 - Reviewer: Allen C. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall pretty good! the self-serve part is the best, without having to go through long sales calls and waiting for responses to setup #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it was great that now lyssna can record sessions as well ! and I can get started quickly self-served #### Cons the recording stops abruptly once the user reaches the 'goal', would be night to stay after maybe 10 sec more incase they got more to say. Also not being able to record in free flow is a bummer #### Reasons for switching to Lyssna was getting back into it after years, and it took too much process to get onboard again --- ### A nice tool with a convenient princing model - Overall rating: 5/5 - Reviewer: Camila R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It's been good. Easy purchase and set up, we have 5 seats and a high use for the design and research team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use and full integration with figma, the pricing model is also very convenient #### Cons It does not have some types of questions like live usability test #### Reasons for choosing Lyssna It was the cheapest and I got fast response to my questions from the support team #### Reasons for switching to Lyssna Because of the pricing model, they limited the use of the platform by responses and we got the same features with limitless responses in lyssna. --- ### Good experience, good information - Overall rating: 4/5 - Reviewer: Maria O. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I have a positive experiencie with lyssana, I liked to try to get some information, but I don't like the idea of paying for a susbscription I don't need. I'm studying, so it was just to test my homework. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I got valuable information for my product, it was easy and really fast to get answers from real people #### Cons I didn't like that I need to pay for a subscription to make my test longer, I didn't mind paying for people to respond. --- ### Good software - Overall rating: 4/5 - Reviewer: Danial S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Simple interface, clean UI, and demography settings. Great customer support, fast responses. Was easy to start using the product. We currently use weekly for new features. #### Cons Can't randomize sections yet for more objective results. Sometimes it's hard to connect Figma. But overall good. --- ### Very Intuitive and Easy To Use Platform - Overall rating: 5/5 - Reviewer: Cameron W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Really great overall experience, I have never experienced any issues with it so have never needed to reach out for support. It is a go to tool for my work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is very intuitive to use and easy to navigate. It is very easy to set up tests and get them live and I end up using it on a monthly basis. I really like that there is the ability to use it for free (At low volumes) to try it out and the prices to buy credits are very reasonable. #### Cons At the moment I have not found any problems with the platform. It is a go to tool for me. --- ### Nice tool! - Overall rating: 4/5 - Reviewer: Alessia M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Quite simple to get started, easy to set up the tests and usually easy to get people to respond. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like its flexibility: you can combine multiple activities in a test. #### Cons The free version has very brief tests available only. --- ### Good but there is room for improvement - Overall rating: 4/5 - Reviewer: Maria P. - Verified reviewer: Yes - Industry: Banking - Company size: 5001-10000 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to apply logic, easy to follow the answers, great that you can export the answers, great that there is integration with figma (but if prototypes are a big bigger they will never load, this is a huge minus), the word cloud, #### Cons In the surveys there is no back button so respondents cannot edit their previous answers --- ### Feedback about Lyssna - Overall rating: 4/5 - Reviewer: Nadav H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I'm very happy with this product, many people from our company find it easy to use and beneficial especially for unmoderated testing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user-friendly and intuitive to use Find the UI of the studies very nice looking for users Features offer very robust user research capabilities #### Cons - More functionalities around complex logic - A bit expensive to use for surveys (would love it if it was cheaper) --- ### The most user friendly testing product - Overall rating: 5/5 - Reviewer: Zohreh G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Despite the minor drawbacks, Lyssna has proven to be a valuable tool for conducting user research. The platform's ability to support multiple test types, coupled with its user-friendly features and time-saving capabilities, make it a strong choice for researchers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the diverse test types, including one-click tests, preference tests, and tree tests, which gives flexibility for different research needs. I like how the templates accelerate the test creation process. Access to a general audience pool with various filters (tech-savviness, device, industry) enables quick and efficient testing. The ability to embed test links into CRM tools simplifies user recruitment and management. #### Cons Setting up prototype tests can be somewhat hard when it comes to Figma link acceptance. The inability to conduct tests directly on live products can limit the realism of the testing experience. #### Reasons for choosing Lyssna more test options and more user friendly --- ### A solid choice for unmoderated testing. - Overall rating: 5/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't involved in the process more excited. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros UsabilityHub makes unmoderated test pretty easy. It also lets you purchase credits to pay for tests. This can make things simple when you don't do a ton of unmoderated testing, but need to do some. #### Cons I don't have any huge cons. For the price, it's great. I wish they had some more features, but they add more all the time. --- ### Good product for our team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience so far, I could remove bad responses hassle free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Its ease of use interface, making it easy to setup a test and get participants in minutes. #### Cons Used to be worry of it not having video interviews, but that has just been added. --- ### Great User Testing Platform for UX Research! - Overall rating: 5/5 - Reviewer: Liam T. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ready made tests are great for inspiration and save so much time. #### Cons Recruitment panel could include some more specific criteria such as job position. --- ### Amazing tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's quick, flexible and provides great value for the money. I like different test options and the granularity of the testers. #### Cons The tester base is mostly in IT, this skews the responses and a significant part of them provide unsolicited advice instead of performing tests. I wish I could filter the testers based on the industry. Billing is not the most convenient — you have to pay both subscription and per test, which is difficult to explain to management. Admin is not so stellar - multiple users difficulties, I have a difficult time every month when I have to compile a report about expenses to management - this could be simplified. #### Reasons for choosing Lyssna Price #### Vendor response Hey there, thanks so much for the thoughtful feedback. The cons you mentioned in particularly are super useful to be across and we're working on addressing a bunch of these. Particularly soon we'll be making our pricing simpler and more flexible. Replied January 2020 --- ### UsabilityHub makes UX optimization easier - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered With UsabilityHub we can quickly understand if our designs, content and navigation hit the mark and quickly optimize them before launch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The platform interface is intuitive and process to create user tests is easy. UsabilityHub offers a mix of tests that allow you to get feedback on the clarity of your message or design as well as the inuitiveness of your navigation. Tests can be executed in minutes and feedback comes in fast! #### Cons I can't think of any issues other than offering a solution/option to test coded pages. --- ### User of a free account with UsabilityHub - Overall rating: 5/5 - Reviewer: Michelle B. - Verified reviewer: Yes - Industry: Online Media - Company size: Self-Employed - Product usage: Used other for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered UsabilityHub is fun and helpful in conducting all sorts of testing. It is easily accessible to your own test group by sharing a link. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I find all the various testing formats to be really helpful. If you're unsure of how to test something, UsabilityHub is pretty good at helping you figure out which test will work best for your product. #### Cons I'm on the free account, so there are a lot of options that are not available to me, and I can only customize my testing so much. some of the navigation is a bit "hidden." The share link is not immediately accessible once a test is up and running and ending the test is also a bit out of the way. I think it would be an improvement if those options could be on the testing dashboard. ## More reviews [Next reviews](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/?page=2) --- Lyssna Reviews, Pros and Cons - 2026 Software Advice