UserZoom

RATING:

4.4

(10)
Overview

About UserZoom

UserZoom is a UX solution designed to help product developers and digital teams gain actionable insights into customer behavior to enhance digital experience with brands. Administrators can set up criteria to measure UX performance across products via usability testing, surveys, card sorting and website intercepts. The platform lets product managers combine behavioral and attitudinal data to identify strengths, weaknesses and various areas of improvement. UserZoom offers a click testing feature, which enables teams to visualize data via heatmaps, click clusters and dark maps across multiple design variants. Additionally, teams can connect with customers via interviews to collect feedback in real-time. UserZoom allows marketers to conduct usability tests and track enga...

UserZoom Pricing

UserZoom is available on an annual subscription basis and custom plans are also available. Contact UserZoom for more information.

Free trial: 

Not Available

Free version: 

Not Available

UserZoom video conferencing
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UserZoom Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for UserZoom

10 Reviews

Anonymous

1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

A Very Simple UserZoom Review

Overall UzerZoom is a great website testing software and more.

PROS

UserZoom is a great software to get paid for website testing. I love it, since it never failed to pay me, and I made an extra money with this software very easily. And for the time that the tests take, it pays really well. I recommend this software to everyone who wants to make some side money.

CONS

Although UserZoom has great website tests, I notice that I don't receive as much emails as I would like to. Since, sometimes I have free time and I would like to make some side money and only a few times I have some tests to make. Nevertheless, this is a great platform.

User Profile

Steven

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2020

Prototype designs for rapid feedback

Our UX designers and Product Owners use UserZoom for rapid prototyping design concepts in participant studies to inform design decisions and feature scope.

PROS

Provides non-coders the ability to mock up enhanced prototypes to evaluate design concepts. Has measurement tools to supplement user feedback with empirical usage data.

CONS

Having the ability to refine conceptual models to design constraints for each platform would save compromises when the finalised design enters the software development process.

User Profile

Mark

Verified reviewer

Construction, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2021

Userzoom functions for what it is intended to do.

PROS

The fatures iniially were not that easy for me to implement due to the fact that I did not know much at the time how to properly use the software. There was a learning curve for me, especially in using it with mobile apps. However, the time came where I learned how to properly use the video recording features, the tool became easier for me to understand and use.

CONS

Initially I did not like the idea of using an outside source from the initiating website to record videos and record audio. However in time I adjusted and now have done many tasks with Userzoom. I am not a software or app developer so I cannot imagine any other other features the tool can adopt. I think I will leave that to the software makers. As an end user, I have not found Userzoom to be glitchy. It works to do what t is supposed to do.

Anonymous

1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

A great platform for user testing survey

PROS

Things I like about this platform is that we help companies by giving our review to a software, website, mobile application or market research. Also we get paid on time for providing our review on these products

CONS

There not too much to dislike about this platform other than that they usually send invitation email for any available usability test.

Alex

Financial Services, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

A comprehensive but expensive option

A good platform for conducting user testing but fairly pricey.

PROS

Really good for usertesting, recruiting participants and exporting the data into an easy to analyse format.

CONS

We found it expensive vs other options in the market. Although it has survey capabilities, they charge extra for this. User interface fairly vanilla compared to others we tried (not an essential criteria!)

User Profile

Stephanie

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2021

Great product!!

PROS

User zoom helps me out when I am using survey websites.

CONS

There is nothing that I dislike about User Zoom.

User Profile

Mark

Verified reviewer

Financial Services, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2022

Most bang for your buck

Even though other vendors can do certain aspects of UserZoom better, it doesn't make sense to use 10 different research aspects when you can get one integrated system with UserZoom.

PROS

UserZoom probably has the largest variety of services for the given price point-- that alone makes it worth it.

CONS

There are other services that can do certain aspects of UserZoom better and sometimes the interface can be a bit confusing to use.

Mariana ALVES

Cosmetics, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2021

I'm just praise the platform

In general, the integration with my business is what bothered me the most, I don't have any problems and it makes my day-to-day easier.

PROS

It's an easy-to-use platform, I can get in and have a simple navigation, which brings the solution without too much mystery.

CONS

It is an easy to use platform, the integration with my business was very smooth, I have no complaints

Briauna

Executive Office, 1 employee

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2021

User Testing

The userzoom software works for what it is used for. It is just a software where you can answer questions for a particular study.

PROS

I use UserZoom when I do user testing for different websites the software does not skip.

CONS

There was not anything I did not like about userzoom

Beatriz

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2020

Great too for Research teams

PROS

The access to database of qualified participants is a big help for research projects, making it easy to get insights without spending a lot of time recruiting and interviewing users

CONS

It can be trickier with international research, mostly when the participant's language is not English

10 Reviews