iGMS Software

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FrontRunners 2022

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About iGMS

iGMS is an all-in-one vacation rental software for busy hosts and short-term rental managers. It automates the majority of daily vacation rental management tasks and helps to increase occupancy rate. iGMS enables users to connect multiple accounts from different Online Travel Agencies (Airbnb, Booking.com, and HomeAway/Vrbo). iGMS users are able to fully automate guest messaging and leaving reviews, process online payments, create smart financial reports, coordinate cleanings, tasks and much more. ...

iGMS Pricing

LITE: from $14 per property per month FLEX: $1 per booked night PRO: from $18 per property per month ENTERPRISE: For organizations with over 30 properties we provide customizable pricing and extended customer support

Starting price: 

$14.00 per month

Free trial: 

Available

Free version: 

Not Available

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Multi-Calendar

iGMS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 224 reviews

User Profile

Pat

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Great Features & Value

I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.

Pros

Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner.

Cons

When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020.

Reasons for choosing iGMS

I have a seasonal rental business and iGMS only charges me when I have rentals. It also has all the features I needed and a roadmap to add ones that I'd like. It's a tremendous value!

Response from iGMS

Hello Pat, Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you! Best, iGMS Team

Replied April 2020

Brian

Verified reviewer

Company size: 1 employee

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2021

IGMS is solid

Overall I really like IGMS.

Pros

The ability to manage your properties across multiple channels/platforms is vital. The automated messaging is great, and they are constantly working to improve the product.

Cons

The "task management" of what needs to be done at various properties is not particularly helpful in the way it is implemented for me.

Reasons for choosing iGMS

Guesty had some pretty strict requirements regarding who is eligible to use their product. Not sure why, but they lost a good paying customer in me.

Response from iGMS

Hi Brian, Thank you for the positive review and rating of our service. We appreciate your feedback and we are glad to hear that iGMS has simplified the day-to-day tasks for you with the automation features we offer. If you think that something is lacking in our task management system, we are open to suggestions! If you would like to suggest any features that you would like to see, or if you have any questions please reach out to us via Live Chat or support@igms.com Best, iGMS Team

Replied October 2021

Jacqueline

Company size: 1 employee

Industry: Leisure, Travel & Tourism

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Legacy Mountain Life Getaway

I would recommend

Pros

I like how many different functions i had to manage my bookings, cleaning, tasks and financial reporting.

Cons

how each property has to have separate calendars instead of it being all in one calendar

Reasons for choosing iGMS

I thought it had most of what i needed

Reasons for switching to iGMS

It's a very simple management software not enough to help me manage my properties efficiently

Response from iGMS

Dear Jacqueline, Thank you for taking your time and giving us great feedback! We love hearing from our customers and we're always looking for ways to improve our software. We will definitely look into your suggestion regarding the Multi-calendar. We appreciate your feedback and if you have any more suggestions, please let us know at support@igms.com. Best, iGMS Team

Replied June 2022

amatangelo

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

March 2022

Not Worth the Money, Customer Service Hassles

I was initially impressed by the platform and its ability to integrate numerous features. When faced with a problem, customers service was abysmal after several attempts to reach them. Additionally, after cancellation of the service, they charged me for an additional month and will not return my requests for compensation.

Pros

It initially drew me in as an ease of use platform to manage multiple listings across a number of platforms.

Cons

The phone app was difficult to navigate, had several broken links, forced me to use the web browser in its place.

Reasons for switching to iGMS

The idea of ease of use. It was not and I've since chosen to move back to Airbnb because of their recent updates. iGMS has essentially become superfluous due to their lack of updates.

Response from iGMS

Hello Amatangelo, Thank you for your review. Thank you for your acknowledement of our platform's ease of use to manage multiple listings across various platforms. We are, on the other hand, sad to hear that you experienced frustration with our mobile app. We continue to improve on our service offering, yet there can be numerous reasons why you might have experienced these issues. In case you are still experiencing the issues, our customer experience team is eager to help you via Live Chat or via email 24 hours on weekdays and from 9 am to 5 pm EST over the weekend. Best, iGMS Team

Replied March 2022

Tina

Company size: 1 employee

Industry: Online Media

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

My client is tickled pink with IGMS

It takes time to get it down pat but once the lightbulb comes on you kick yourself that it was that easy. Overall it is a delight to have it done and how great it works. My having a very happy client is all that counts and he is tickled.

Pros

Combines almost all aspects of the business into one area of management. It was also very easy to set up the widgets on the website's reservation page. If one has a phone order, it's nice to just do it from within IGMS's channel manager software and no longer have to invoice or keep accounting records, since we can now do that with Stripe. (no more quickbooks!)

Cons

The could clarify the two different types of direct booking, one in using the calendar to block off time and one being the widgets on the website. Calling everything Direct Booking on their help pages, was very confusing. Also, they need to explain upfront that one must group their properties. For some reason, I only ran across that information by happenstance. One overall document of help is needed from step one to step 100. Too many help documents is consuming.

Reasons for choosing iGMS

I was working with my other client and we started talking about the various channel managers out there, each of us testing each one and IGMS was best suited for this new client.

Response from iGMS

Hello Tina, We are thrilled to receive such an incredible review from you. Thank you for your useful feedback. We will definitly look into your suggestions. We pride ourselves in listening to our customer's needs to make the journey with us as streamlined and uncomplicated as possible. Thank you for using iGMS and if you have any further feedback, please share it with us at support@igms.com. Best, iGMS Team

Replied April 2022

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