All iGMS Reviews
1-25 of 266 Reviews
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Anna
1 employee
Used unspecified
OVERALL RATING:
5
Reviewed September 2023
iGMS Your Short Term Rental Solutions.
Matthew
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
After research numerous vacation rental management tools, none are as good as iGMS
Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you.
PROSAlthough I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief. In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't.
CONSAs a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks.
Reason for choosing iGMS
It had almost all of the features of the other competitors at a significantly better price.
Vendor Response
Dear Matthew, Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at support@igms.com or via Live Chat. Looking forward to a word from you. Best, iGMS Team
Replied August 2020
Chris
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Unbeatable system for managing Short Term Rentals
Having one place to manage both Airbnb and VRBO bookings, plus a system of automating templates for guest communication has saved untold hours of my time and in addition provided a better experience to my guests. I couldn't operate my business without it.
CONSIt's hard to say that I see any flaws in iGMS from my experience. They are always working hard to make sure the mobile app and desktop site are updated with the latest improvements.
Reason for choosing iGMS
I chose iGMS over other products because I couldn't find any other product that offered the features that iGMS offers for the same price. I then learned that when I did have questions about the software that I received prompt and informative customer service to anything that I needed addressed.
Vendor Response
Hello Chris, Thank you for the positive review. It's great to know that you enjoy using our product and that it fits your needs. In case of any questions, we will be glad to welcme you in our live chat or email at support@igms.com. Best, iGMS Team
Replied July 2021
Beth
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2023
IGMS glitches will cost you
Their product has glitches that will cause headaches and cost money. When this happens, their customer service is terrible. On multiple occasions, I have sent them details snd screen shots to show the problems their glitches have created, and they consistently find a way to blame every issue on user error.
PROSThe software makes communication with guests easy.
CONSIGMS consistently has glitches in syncing information across platforms. We have had problems with updating pricing as well as blocking calendar dates. For example, pricing updates made in IGMS do not always sync with Airbnb or VRBO. This has cost of thousands of dollars.
Vendor Response
Hi Beth, We deeply regret any inconvenience caused and genuinely appreciate your patience as we diligently tackle the challenges you've encountered. Following a thorough investigation, it has come to our attention that the glitches you've experienced stem from the communication breakdown between your iGMS account and VRBO, specifically related to the API connection. We fully comprehend the significant impact these discrepancies can have. I'm pleased to inform you that our development team has been actively engaged in addressing these issues, resulting in the release of an updated VRBO connection. The system is now functioning seamlessly, and we believe this will contribute to a more reliable and efficient experience for you. It’s heartening to note that despite the challenges you’ve faced, you have decided to return to iGMS. We are genuinely thrilled to welcome you back and are committed to ensuring that your future interactions with iGMS are nothing short of exceptional.
Replied November 2023
Tina
Online Media, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
My client is tickled pink with IGMS
It takes time to get it down pat but once the lightbulb comes on you kick yourself that it was that easy. Overall it is a delight to have it done and how great it works. My having a very happy client is all that counts and he is tickled.
PROSCombines almost all aspects of the business into one area of management. It was also very easy to set up the widgets on the website's reservation page. If one has a phone order, it's nice to just do it from within IGMS's channel manager software and no longer have to invoice or keep accounting records, since we can now do that with Stripe. (no more quickbooks!)
CONSThe could clarify the two different types of direct booking, one in using the calendar to block off time and one being the widgets on the website. Calling everything Direct Booking on their help pages, was very confusing. Also, they need to explain upfront that one must group their properties. For some reason, I only ran across that information by happenstance. One overall document of help is needed from step one to step 100. Too many help documents is consuming.
Reason for choosing iGMS
I was working with my other client and we started talking about the various channel managers out there, each of us testing each one and IGMS was best suited for this new client.
Vendor Response
Hello Tina, We are thrilled to receive such an incredible review from you. Thank you for your useful feedback. We will definitly look into your suggestions. We pride ourselves in listening to our customer's needs to make the journey with us as streamlined and uncomplicated as possible. Thank you for using iGMS and if you have any further feedback, please share it with us at support@igms.com. Best, iGMS Team
Replied April 2022
Adrienne
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Fantastic customer service
Overall it has been a great experience because of the Customer support. That has been top notch.
PROSSo far I find the software pretty easy to use and the customer support is AMAZING! Any questions I have get answered almost immediately and I feel like they listen to the things I want/need! The messaging system has worked very well for me and I love that I can take direct bookings if I need too!
CONSI was using smartbnb before and IGMS is slightly behind in a few areas and not as user friendly when you first get started. I don’t love the calendar view on my phone.
Reason for choosing iGMS
Price and it seemed a bit easier to use for 1 property.
Reasons for switching to iGMS
At the time they didn’t offer direct bookings and the connection with vrbo kept dropping
Vendor Response
Dear Adrienne, We are beyond happy to have received your feedback on managing your properties with iGMS. We assure you all of our team constantly works to have the functionality and overall experience using iGMS as much efficient as possible. With regards to the interface and mobile app points, we would be glad to hear more details on this via Live Chat or support@igms.com to find a solution for the issues you have experienced. Best, iGMS Team
Replied May 2021
Bryce
Hospital & Health Care, 1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed September 2022
Really wanted this product to work - Customer support makes this product terrible
Program = awesome Customer service and support is a deal breaker. Overall, very poor experience
PROSThe features and ability to edit your products pricing, content is above the rest The reports are awesome and the dashboard is easy to use The calendar is good visually
CONSAs other users have mentioned setup is a challenge however being reasonable tech savvy I got it all together....however a lot of the guides are dated and lack detail therefore this process was slower than it should have been. Finally I ran into issues which were beyond my control and repeatedly requested customer support to look into it, however all they did was repeat the same answers over and over without identifying a solutions. In the end I cancelled my subscription and only then did they come back and say 'ah actually it is an issue on our end, but before you have now cancelled we cannot fix it' I really did want to use this program but even after replying to that message they still had no accountability or wiliness to provide proper support and customer service - If this company starts investing in proper customer support they will trump their competition, until that happens beware if you use this system.
Reasons for switching to iGMS
Due to the lack of customer service and subpar support
Vendor Response
Hello Bryce, thank you for sending your feedback, it is very important to us. We are really sorry to hear that your experience wasn't the best. We are constantly working to improve our services, and if you have any other suggestions, we are always here for you at support@igms.com Best, iGMS Team
Replied October 2022
Claudia
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Awesome software
It helped me managed all my properties at the same place with ease and without any problems.
PROSI am using IGMS for a couple years now and I tried different software before and now I am choosing to stick with the best! They have multiples features and they always stay up to date about new fonctionnalities. I also appreciate there help whenever I need it!
CONSNothing. I am very satisfied with this product
Reason for choosing iGMS
Features and price
Reasons for switching to iGMS
Igms is very similar to Guesty but way less expensive!
Vendor Response
Hello Claudia, thank you so much for taking the time to give us this amazing review! We are happy to have you as a customer and we hope to continue helping you to manage your business in the best way possible! Let us know if you ever need assistance and we´ll be glad to help. Best, iGMS team
Replied December 2022
Lindsey
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
US IGMS User
iGMS does everything I need. My favorite feature is adding team members. I even have my pest control service manager added so he can see our calendar.
CONSThe only thing I don't love is that for direct booking, I can only set up stripe to deposit to one bank account.
Reason for choosing iGMS
Ease of use, great support, cleaning schedule automation.
Vendor Response
Hello Lindsey, We're thrilled to hear that you find our software useful and that the team member feature has been especially helpful for your business. Regarding your feedback on direct booking payments, we understand that having the option to deposit to multiple bank accounts would be helpful for some users. We appreciate your suggestion and will take it into consideration as we continue to improve our software.
Replied April 2023
William
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Great Product if you know how to navigate Channel Managers
its good and saves time.
PROSI like the automations of email responses. Saves hours.
CONSI like least is the small bugs it has that are not fixable. I did all corrections that were showing errors upon launch.
Reason for choosing iGMS
just took a chance
Reasons for switching to iGMS
Trying to find something better to suit my needs
Vendor Response
Dear William, Thank you for taking the time and reviewing your experience with us. We are delighted to have you among our customers - our team is working day'n'nite to skyrocket your business results while saving tons of resourses. iGMS PROtrack toolkit is one of those innovations https://www.igms.com/guest-communication-productivity-tracking/. If you have any questions, feel free to reach out via Live Chat or support@igms.com. We will be glad to be of help. Best, iGMS Team
Replied May 2021
Gina
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
I would highly recommend iGMS
It is easier to use than other programs out there. Customer Service during onboarding is amazing.
CONSyou have to opt out automation for review whenever there is bad guests. It takes some time to load the app.
Reason for choosing iGMS
it's easier to use and one on one training service was great
Vendor Response
"Hello Gina, Thank you for the review. We are happy to know you had a smooth onboarding! Kindly note that it's not necessary to disable all review automation if you want to publish a not positive review for a guest. You can just disable review from being published for this guest in the Inbox section. Feel free to reach out to us in Live Chat, and our support agents will provide you with the detailed instruction on how to do so. Best, iGMS Team"
Replied August 2019
Austin
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Best Vacation Home Management Software Out There!
Overall amazing. She need that feature for the cleaners and we're golden.
PROSI couldn't be more stoked to recommend iGMS to everyone! It makes my life SO EASY managing my 4 Airbnb's. Gosh, only if my life was this easy everywhere else as iGMS truly made my life so simple. I couldn't be more happy with the product.
CONSAt the moment, my only recommendation would be adding a feature where a cleaner can have multiple hosts as well rather than being linked with only one hosts. For instance, my fiance and I both use iGMS as we both have our own properties. Well, we use the same cleaner. My cleaner has to use two difference emails to make it work when I wish they could just have multiple properties and multiple hosts under their one account.
Vendor Response
Hello Austin, Thank you for your positive feedback about iGMS! We're thrilled to hear that our software has made your life easier in managing your Airbnb. Your recommendation means a lot to us and we appreciate you taking the time to share your experience. We completely understand your suggestion about adding a feature that would allow a cleaner to have multiple hosts under one account, and we will definitely consider it for future updates. We're always looking for ways to improve our software and make it even more user-friendly for our clients. Thank you for choosing iGMS to manage your Airbnb properties. We're glad to have you as part of our community and we'll continue to work hard to meet your expectations. If you have more suggestions, please feel free to share them at support@igms.com.
Replied April 2023
Sequoia
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
iGMS Rocks!
After sampling several options, I found iGMS to be the most comprehensive and easiest to use.
PROSiGMS makes it simple to stay in communication with new inquires and current guests at our vacation rentals. Airbnb doesn’t allow me to create and save template replies. But with iGMS I’m confident that our guests will have all the information they need quickly, even if I’m out of the office. This program handles multiple listings and channels as well. Do you list on multiple channels such as Airbnb, HomeAway, VRBO? iGMS handles multiple channels with ease, it’s why I chose this company and I’m happy with the results. The app works well on my phone as well, ensuring ease of communications even if I’m out of the office. And the few times I need assistance with the program, iGMS Tech Support is very responsive. I highly recommend this service for anyone in the vacation rental industry!
CONSWhen I tried to have my housekeeping use the software they could see the whole calendar, not just their assignments. Perhaps a new feature could be added that would email a custom calendar with assignments exclusive to each employee.
Vendor Response
Dear Sequoia, Thank you for your valuable feedback. It is great to know that iGMS functionality of a really great help to you. And we are honored you went with iGMS when choosing your PMS: looking forward to working with you. Regarding your team members, please check all the possible settings in our guide on the feature: https://www.igms.com/help/knowledge-base/how-to-set-up-roles-and-permissions-for-your-team-members/. If you have any questions, feel free to reach out to us via email or Live Chat, our Customer Experience Team will be glad to assist. Best, iGMS Team Best, iGMS Team
Replied July 2020
David
Real Estate, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Very good program - needs a little more to be awesome
If the above cons are impoved or fixed the program would be perfect. Still a good program and has saved me a lot of time and headache. Grateful for it.
PROSVery easy to use Nice interface / design Good support Automation is great Reviews and inbox work well and save time Housekeepers can see all their future cleanings at a glance Can invite property owners to check their calenders and help with pricing if desired. Has good flexibility of options for invited staff / clients
CONSClients telling me they can see other peoples listing calendars despite me only giving them access to theirs. Clients saying they cannot see the pricing of current bookings in their calendars despite the 'financial viewer' button checked. Clients cannot access an 'entire month' view of their listings to change pricing making it more difficult and frustrating for them No client notifications of new bookings when they happen Automatic responses on my end, mark the new bookings and messages as 'read' preventing me from seeing what's new and causes me to have to go through each message on a daily basis to see if they asked any additional questions. No holiday price increase suggestions in the calenders. Lack of a designated tab in transaction history showing deductions made by airbnb due to decisions against us. The program has been a little buggy. No website creation intergration option I can see
Vendor Response
Hello David, Firstly we would like to thank you for taking your time to give such a detailed review. It is only through feedback such as yours that we are able to maintain the quality of our service. We are sorry that you have been experiencing some inconveniences, but please note that we've enhanced the team management system so that clients can set up permissions and restrictions for each user according to their role. The easiest way to access the 'entire month' view would be through a single calendar. When it comes to the notifications, the system notifies not only property managers but also cleaners about new reservation by email, text and via the mobile app. Though incorrect settings could affect the process and we kindly ask you Live chat with any questions or concern, we are always happy to be of help. Thanks for being with us! Best, AirGMS Team
Replied January 2019
Melissa
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Love IGMS !
It’s been one of the best softwares ever used and believe it is a game changer for vacation home owners especially, if you are new to do this
PROSStreamlining bookings through one application. Needing only one app to manage multiple booking channels has been an important assistant to our booking success and ensuring multiple bookings do not occur on the same dates.
CONSTrying to keep all bookings connected can be a challenge, however it hasn’t interfered with being able to manage my home booking scheduling
Vendor Response
Dear Melissa, Thank you for your wonderful review of iGMS! We're thrilled to hear that our software has been one of the best you've ever used and a game-changer for vacation homeowners like yourself, especially if you're new to this industry. We're delighted that our streamlined booking process through a single application has been instrumental in your booking success. Managing multiple booking channels efficiently is crucial, and we're glad to provide a solution that helps you avoid double bookings and ensures a smooth scheduling process. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us.
Replied May 2023
Joel
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
IGMS give me my time back
IGMS give me my time back through automated messages and calender syncing.
PROSThe automated messaging, being able to sync calendars l, and the built in direct booking
CONSIt lags a bit. It always takes a while to load the app.
Vendor Response
Hello Joel, Thank you for taking the time to share your experience with iGMS. We're glad to hear that our platform has been able to give you back some valuable time through its automated messaging and calendar syncing features. We understand how important it is for busy hosts to be able to streamline their processes and focus on providing an exceptional guest experience. Regarding your feedback on the app lagging, we apologize for any inconvenience this may have caused you. Our team is constantly working to optimize the app's performance and improve the overall user experience. We appreciate your feedback and will take it into consideration as we continue to make updates to the platform. Thank you again for choosing iGMS as your vacation rental management solution. We're here to support you every step of the way and help you achieve your hosting goals.
Replied May 2023
omar
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2020
igms
user friendly ,great interface.easy to use multi calendar and inbox integration is really good
CONSreports part need some upgrade. accounting part of the program almost not exist.Need some upgrade on that part too.
Vendor Response
Hi Omar, Thank you for choosing iGMS. We are glad to know the iGMS functionality helps you in operating your business efficiently. Your feeedback on the Reports is really important to us, we will let our product team know about it. Currently, the section reflects the data we synchronize from Airbnb, Homeaway/VRBO and Booking.com channels. Check our HelpDesk guide to see how you can benefit from using the feature https://www.igms.com/help/knowledge-base/how-do-my-reports-work/. If you will have any questions regarding our software, feel free to reach out to us via email or live chat, we will be glad to assist you. Regards, iGMS Team
Replied November 2020
Chris
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
The Gold Standard for Short Term Rentals
iGMS has some areas to improve but is already the leader in my opinion because they are focused on continual improvement of the product and provide excellent customer support.
PROSIGMS has quickly become the gold standard for managing short term rentals. I luckily stumbled upon iGMS before launching my first short term rental and was so glad I did. There are a lot of other tools on the market, but iGMS is sure to become the leader because of their continual effort to expand and improve the capabilities of the software.
CONSThere are a few things that still need development: - Direct booking module is functional, but clunky if guests are booking months out - No ability to accept damage deposits with direct bookings - No autoresponders to guest messages
Vendor Response
Hi Chris, First of all, thank you for all the kind words, we really appreciate it. And we are flattered to hear that you prefer the service among many other solutions on the market. That means a lot to everyone in the company. As for your suggestions, we think they are great! We've already had quite a few similar about direct booking functionlaity and auto-messaging, this is why we added them to the pull of suggestions for our product team. However, if you have anything else, we are more than glad to welcome you in our Live Chat! Best, iGMS Team
Replied October 2021
Kelli
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great Software
I have been able to take on most properties to manage because of this software.
PROSMy favourite feature is the Multi-Calendar, with multiple listings this makes it easy to see our current status on things. Also the automation for responses, check out, etc.
CONSThe mobile app is slow to load, and not as user friendly as to the web browser version.
Reason for choosing iGMS
Superior features and cost.
Vendor Response
"Hello Kelli, We appreciate your positive feedback. Our team is happy to know that our core features help your business! We wanted to let you know that the tech team is constantly working on our mobile application stability and reliability improvements. We welcome you to share your ideas in the Live Chat. Best, iGMS Team"
Replied September 2019
Kelli
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Igms
So far it has been good
PROSThe reports it provides the clients and owners
CONSSome of the features take time to figure
Reason for choosing iGMS
Better ratings
Reasons for switching to iGMS
This one is better
Vendor Response
Hello Kelli, Thank you for leaving a review! We are glad to hear that you found our Reports functionality helpful for cleaners and property owners. Some of the features require a little bit of time to get into, we agree. This is why we always publish some helpful materials on our Help Desk (https://www.igms.com/help/) right before or after a new feature release. However, if you do have difficulties with any feature, do not hesitate to contact us in Live Chat or at suppport@igms.com. Best, iGMS Team
Replied November 2021
Saad
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2018
AIrGMS for Multiple property owners/property managers
Message Automation Templated messages easily available for specific property one inbox for all your properties All your reports under one umbrella Cleaning and Maint. Staff management and assignment reporting on each staff members assignment. Multi- property/Airbnb Accounts calendar view in one place Task management Summary of check-in/out for multiple days and properties in one place.
CONSOnly works with Airbnb Toooooo many updates come through to Production system in use and there is no set update schedule or timming which causes huge issues, you might be in the middle of some important task and application update will get pushed, extremely annoying and frequency is one that I have never seen before even in underdevelopment apps. sometimes there is a Delay in processing and it slows down
Vendor Response
Dear Saad, We are definitely grateful for pointing out our main features, as we put so much efforts to create them! As for 3rd platforms integration, we have introduced HomeAway/VRBO integration (Beta version). You can integrate your other non-Airbnb calendars and tasks via the iCal calendar. Feel free to address support via Live chat anytime with any question. Best, AirGMS Team
Replied January 2019
Katrina
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
iGMS gave us our time back!
Customer service has been great and my business partner and I love reading the articles and helpful tips they send out as well. It's much appreciated!
PROSMy partner and I LOVE that the majority of our time has been given back to us with using iGMS' automated message system! We currently have 8 properties operating on multiple short-term rental platforms and iGMS helps manage all templates messages to our guests so we never miss sending check-in/check-out instructions instructions or reviewing any guests! 80% of our phone time in messaging guests have been cut down by this automatic message set up and we would highly recommend this software for anyone looking to have their time back and to not constantly be on their phone messaging guests!
CONSAs much as we appreciate the automation of the software, two short-term rental website: Booking.com and CanadaStays are not synced with iGMS and we cannot set up the automation software with these sites. If these could be added to the platform, then that would help our business run almost 100%!
Vendor Response
Hello Katrina, We are excited to see how much our software positively affects your business! Thank you for sharing this experience with us, it's a great pleasure to read a review like this one. Kindly note that CanadaStays just recently became a part of HomeAway. And we are hoping they will also join our native integration with HomeAway Family. More good news. We are planning to have Booking.com in Q4 2019 - Q1 2020, and it means that message automation will be available for this platform! Best, iGMS Team
Replied August 2019
Deb
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Great product overall
I do love this software because of the streamlining capabilities.
PROSI love everything all in one place, including cleaning tasks and maintenance.
CONSThere can be improvements in a number of small ways, which I tell support whenever I can. Their blog with updates is super helpful. They're always improving.
Reason for choosing iGMS
iGMS definitely offered the most features.
Vendor Response
Hello Deb, your review made us very happy, thank you so much for taking the time to write about our software! We are always working to improve indeed and it's people like you who help our system get even better. Best, iGMS team
Replied April 2023
Shani
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2018
Coming along but needs work
Quite good, but a number of small improvements are needed.
PROSThe fact you can see all your properties on the one screen
CONSIt is annoying when you go to the Jobs log and the ones without an allocated cleaner, you have to go back to the calendar to go to the end of the booking and then allocate a task, then go back to the Jobs log and do it all again. It would be so much easier if you could look at the Jobs log and allocate a cleaner and job from that list rather than having to return to the calculator. It would be great if you could allocate an income to a booking you make. The transactions from AIRBNB show up but your own bookings don't have an amount of income you can allocate against them. This would be handy so everything was in the one place.
Vendor Response
Dear Shani, Thank you for your feedback! Our development team will take your proposal for transaction history improvement into consideration. As for cleaner allocating, now you can do it in the Tasks tab by clicking on the task and choosing the cleaner from the list of your team members. Please do not hesitate to contact our Support team via Live Chat if you have any questions. See you soon. Best, AirGMS Team
Replied January 2019
Davis
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2018
Overall good but very buggy.
The platformcConsolidates all of my Airbnb Accounts into a single platform. This is very nice.
CONSYou cannot organize the pre-made messages to users. If you have many different properties, this is a huge pain. The system crashes often when switching from wide to thin modes (moving the mobile devise vertically or horizontally. The price is very expensive for what we are actually getting out of it. You cannot customize the name that comes in your email. I would like to have the name on my Airbnb account be the name that comes in via email. Right now, it comes in as the name you originally used when registering for the first time with Airgms, and there is no option to change it.
Vendor Response
Hi Davis, Thank you for your review. We are continuously working on improving our product and offering more features and advancements. To be more precise, we update the software weekly. We truly hope that we¿ll be able to cover your needs. As for your name that comes in via email for sure we can do this for you. You need to send this request to our support team. We do this customization upon the request. Hope it helps.
Replied April 2018