All iGMS Reviews

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User Profile

Matthew

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

After research numerous vacation rental management tools, none are as good as iGMS

Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you.

PROS

Although I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief. In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't.

CONS

As a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks.

Reason for choosing iGMS

It had almost all of the features of the other competitors at a significantly better price.

Vendor Response

Dear Matthew, Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at support@igms.com or via Live Chat. Looking forward to a word from you. Best, iGMS Team

Replied August 2020

Janna

Hospitality, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Great!

Overall, great.

PROS

It’s the glue that holds my STR biz together!

CONS

It doesn’t integrate with VRBO the greatest.

Reason for choosing iGMS

Price and features

Vendor Response

Hello Janna, Thank you for taking the time to write a review about iGMS. We are thrilled to hear that our platform is the glue that holds your short-term rental business together and that you find it to be great overall. We understand that you experienced some issues with the integration of iGMS with VRBO, and we apologize for any inconvenience this may have caused. We strive to provide seamless integrations with all channels and will continue to work on improving our platform to ensure that it meets your needs. We appreciate your business and value your feedback. If you have any further suggestions or comments about how we can improve our platform, please do not hesitate to reach out to us. Thank you for choosing iGMS as your property management solution.

Replied May 2023

amatangelo

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2022

Not Worth the Money, Customer Service Hassles

I was initially impressed by the platform and its ability to integrate numerous features. When faced with a problem, customers service was abysmal after several attempts to reach them. Additionally, after cancellation of the service, they charged me for an additional month and will not return my requests for compensation.

PROS

It initially drew me in as an ease of use platform to manage multiple listings across a number of platforms.

CONS

The phone app was difficult to navigate, had several broken links, forced me to use the web browser in its place.

Reasons for switching to iGMS

The idea of ease of use. It was not and I've since chosen to move back to Airbnb because of their recent updates. iGMS has essentially become superfluous due to their lack of updates.

Vendor Response

Hello Amatangelo, Thank you for your review. Thank you for your acknowledement of our platform's ease of use to manage multiple listings across various platforms. We are, on the other hand, sad to hear that you experienced frustration with our mobile app. We continue to improve on our service offering, yet there can be numerous reasons why you might have experienced these issues. In case you are still experiencing the issues, our customer experience team is eager to help you via Live Chat or via email 24 hours on weekdays and from 9 am to 5 pm EST over the weekend. Best, iGMS Team

Replied March 2022

Nicholas

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Great Channel Management Option

PROS

Customer service has been huge. They usually respond within 24 hours to all my inquires and at least show interest in addressing my concerns. Some concerns require feature updates and aren't immediately resolved, but they tell me the development team has been informed. I do wish they would have a public facing issue tracker so I can have confidence that my requests are being tracked.

CONS

Their channel management from on channel to the other is not consistent. For example, we cannot restrict weekend checkin/checkout for Booking.com which causes a lot of logistical problems for us because our cleaners charge us double for weekends! They say they are working on this integration but again, I can't see their issue tracker like most other software companies. Overall, I'm satisfied with IGMS.

Vendor Response

Hello Nicholas, Thank you for your feedback about iGMS. We appreciate your kind words about our customer service team. We're working on feature updates based on user feedback, and we're tracking all requests for improvements. Thank you for choosing iGMS, and we're committed to providing the best possible user experience for all of our clients.

Replied April 2023

Jessica

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2023

OVerall Great!

It's been pretty good. I do want to access more features,but I haven't made the time and I know it has more to offer. IT was created a better way of booking cleans for our cleaners.

PROS

Love that you can see a day at a time for check-ins and check outs. I appreciate the reports with ease.

CONS

I would like to be able to access things like discounts on my phone like I could do on Airbnb. I am unable to adjust weekly or monthly discounts from phone. Sometimes< as a busy owner, support is crucial and I have had to wait/ and communicate through email which makes problem solving more painful than needed. We don't have time to communicate like that. So more staff for chats/ phone calls would be great.

Reason for choosing iGMS

I just wanted to try one, and see where we went from there.... As well as price point I believe (it's been awhile since I even looked at different programs. )

Vendor Response

Hello Jessica, Thank you for taking the time to write a review about iGMS. We are glad to hear that you appreciate our platform's ability to view check-ins and check-outs on a daily basis and that you find our reports easy to use. We understand that accessing features such as discounts on your phone is important to you, and we apologize for any inconvenience you may have experienced with this. We are constantly working to improve our mobile app and will take your feedback into account as we continue to develop it. We also appreciate your feedback regarding our customer support. We understand that prompt and efficient customer service is crucial for busy owners like you. We are constantly striving to improve our support and will take your feedback into account as we continue to expand our team. Please note that we have 24-hour chat support on weekdays and 9 am to 5 pm EST support on the weekends where you can receive an immediate response from our support team members. Thank you for choosing iGMS as your property management solution. We value your business and feedback, and we will continue to work on improving our platform and customer service to better meet your needs.

Replied May 2023

Deb

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Great product overall

I do love this software because of the streamlining capabilities.

PROS

I love everything all in one place, including cleaning tasks and maintenance.

CONS

There can be improvements in a number of small ways, which I tell support whenever I can. Their blog with updates is super helpful. They're always improving.

Reason for choosing iGMS

iGMS definitely offered the most features.

Vendor Response

Hello Deb, your review made us very happy, thank you so much for taking the time to write about our software! We are always working to improve indeed and it's people like you who help our system get even better. Best, iGMS team

Replied April 2023

Melissa

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Love IGMS !

It’s been one of the best softwares ever used and believe it is a game changer for vacation home owners especially, if you are new to do this

PROS

Streamlining bookings through one application. Needing only one app to manage multiple booking channels has been an important assistant to our booking success and ensuring multiple bookings do not occur on the same dates.

CONS

Trying to keep all bookings connected can be a challenge, however it hasn’t interfered with being able to manage my home booking scheduling

Vendor Response

Dear Melissa, Thank you for your wonderful review of iGMS! We're thrilled to hear that our software has been one of the best you've ever used and a game-changer for vacation homeowners like yourself, especially if you're new to this industry. We're delighted that our streamlined booking process through a single application has been instrumental in your booking success. Managing multiple booking channels efficiently is crucial, and we're glad to provide a solution that helps you avoid double bookings and ensures a smooth scheduling process. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us.

Replied May 2023

anjana

Hospitality, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Best for team management

PROS

product is easy to use, the inbox structure is very handy

CONS

Filters of team could be better, when we apply filter it did not show real time tickets in que for every individual

Vendor Response

Hello Anjana, thank you so much for taking the time to give us this lovely review, your opinion is very important to us! Also, we appreciate the suggestion for the team member filter, we are always working to improve! Best, iGMS team.

Replied April 2023

James

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Channel Manager

PROS

Seamless process, priced very competitive.

CONS

Not very phone friendly. But gets the job done.

Vendor Response

Hello James, we would like to thank you for giving us this great review, we´re glad to know that you are satisfied with our software! As for the phone app, we can share with you that our dev team is currently working on some improvements! Hope you´ll enjoy it even more! Best, iGMS team

Replied April 2023

Eric

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2023

STR user in KC

PROS

The automated messaging, reservation booking, and cleaning bookings

CONS

Customer support is somewhat slow, but you really don't need it very much, so that's probably not a big deal.

Vendor Response

Dear Eric, Thank you for taking the time to review iGMS. We appreciate your feedback and are glad to hear that you find our automated messaging, reservation booking, and cleaning booking features beneficial. We apologize for any delays you may have experienced with our customer support. We strive to provide prompt assistance to all our users, and your feedback helps us identify areas for improvement. We appreciate your understanding and acknowledge that the need for customer support may vary depending on individual requirements. We value your support and are committed to continuously enhancing our software and support services to meet the needs of our users. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to our support team. Thank you for choosing iGMS.

Replied May 2023

Tina

Online Media, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

My client is tickled pink with IGMS

It takes time to get it down pat but once the lightbulb comes on you kick yourself that it was that easy. Overall it is a delight to have it done and how great it works. My having a very happy client is all that counts and he is tickled.

PROS

Combines almost all aspects of the business into one area of management. It was also very easy to set up the widgets on the website's reservation page. If one has a phone order, it's nice to just do it from within IGMS's channel manager software and no longer have to invoice or keep accounting records, since we can now do that with Stripe. (no more quickbooks!)

CONS

The could clarify the two different types of direct booking, one in using the calendar to block off time and one being the widgets on the website. Calling everything Direct Booking on their help pages, was very confusing. Also, they need to explain upfront that one must group their properties. For some reason, I only ran across that information by happenstance. One overall document of help is needed from step one to step 100. Too many help documents is consuming.

Reason for choosing iGMS

I was working with my other client and we started talking about the various channel managers out there, each of us testing each one and IGMS was best suited for this new client.

Vendor Response

Hello Tina, We are thrilled to receive such an incredible review from you. Thank you for your useful feedback. We will definitly look into your suggestions. We pride ourselves in listening to our customer's needs to make the journey with us as streamlined and uncomplicated as possible. Thank you for using iGMS and if you have any further feedback, please share it with us at support@igms.com. Best, iGMS Team

Replied April 2022

William

Hospitality, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2021

Great Product if you know how to navigate Channel Managers

its good and saves time.

PROS

I like the automations of email responses. Saves hours.

CONS

I like least is the small bugs it has that are not fixable. I did all corrections that were showing errors upon launch.

Reason for choosing iGMS

just took a chance

Reasons for switching to iGMS

Trying to find something better to suit my needs

Vendor Response

Dear William, Thank you for taking the time and reviewing your experience with us. We are delighted to have you among our customers - our team is working day'n'nite to skyrocket your business results while saving tons of resourses. iGMS PROtrack toolkit is one of those innovations https://www.igms.com/guest-communication-productivity-tracking/. If you have any questions, feel free to reach out via Live Chat or support@igms.com. We will be glad to be of help. Best, iGMS Team

Replied May 2021

Lan

Hospitality, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2020

Despite a few bugs, iGMS is a great product with a lot of potential

PROS

- Auto messaging - Auto reviewing - Ease of use

CONS

- Impunctuality of auto-messaging timing - The lack of auto-approval of inquiries (your competitor "Your Porter" app has this feature) - Missing function of removing listings (even when I no longer cohost that listing on Airbnb) - Possible future improvements: 1. Message searching function (by guest name & by keywords), 2. Stealth mode customization for different segmentation of users (Many hosts wants to filter their guests by location - for example, they don't want to take guests from a specific location due to unpleasant past experience) 3. Check-in instructions link (because Airbnb stopped letting hosts extract this link since Jan 2020 so hosts cannot assist guests manually - they may bring it back later but not soon)

Reason for choosing iGMS

Because I have less time now to manually do the job, and a friend recommended this

Reasons for switching to iGMS

Your Porter has less function(though the UI is super easy to use and navigate) and is not reliable at sending messages . It completely missed sending messages at times

Vendor Response

Hello Lan! We are happy to see you switch to iGMS and enjoy all of the features! Thank you very much for the feedback: our product team will surely review your input on the improvements. Regarding the removal of a listing, within iGMS you can always snooze it when necessary. You can also search for a guest in your Inbox using their name or the code of the reservation. Should you have any questions regarding UI navigation, contact us via Live Chat or at support@igms.com - we will be happy to guide you through. Regards, iGMS Team

Replied May 2020

Eric

Hospitality, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

The BEST STR Channel Manager

With iGMS, I'm always confident that my calendar is completely synced across platforms, pricing is up to date, my guests are well informed, and my cleaners will always show up. Anytime I have a question, customer service gets back to me via chat within the same day. 100% worth the $16 a month subscription.

PROS

I tried many different channel managers before deciding iGMS was by far the best solution. It offers a ton of functionality that makes it easy to run a short term rental across Airbnb, Vrbo, and direct bookings - like a unified inbox w/ multiple users, automated guest messaging, cleaner management, and syncing with PriceLabs. While they have an ok mobile app (works on the go), the experience is very good on desktop. As a bonus, I'm also about to create a direct booking website using their WordPress widget, which integrates reservations directly into their platform.

CONS

5 stars for being way ahead of the competition, but there are a few areas of improvement iGMS has needed for a while: -The app is slow and doesn't display a 30 day calendar of bookings on a single screen like (PLEASE add this!!!) -Automated messages can't be sent on a specific day of the week (trash reminders, etc). I have to use hosttools.com in addition for this. -Can't add a security deposit to the direct booking charge via Stripe

Vendor Response

Hello Eric, Thank you for your raving review! We are thankful for your trust, and for amazing customers like you. We are happy that you find such value by actively using our solutions, including our website builder to streamline your short-term rental business. We are constantly working to improve our current solutions and have tons of new features in the process of development. Thank you for your valued feedback. We will pass it to our product team for review. In case of any questions, you are most welcome to reach out to us should you need any further assistance. Best, iGMS Team

Replied March 2022

David

Real Estate, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT