We are very happy users of Barefoot. Their support responsiveness is great, they are constantly taking input from clients to mae minor and major improvements to the program, and their willingness to help adapt the software to our specific needs has been hugely helpful to our ability to grow.

To us the customizable nature of Barefoot is critical. We deal with luxury properties, each one of which is unique - the ability to manage them as such and not be forced to make everything exactly the same for each property allows us to set ourselves apart from our competitors.

From an accounting standpoint it takes a bit of time for people to get used to thinking of things in terms of due dates and not expecting the Barefoot to function like a piece of accounting software such as Quickbooks. But in many ways this is actually a good thing as it puts discpline on the processes that effect owner funds and advance deposits

I feel like through the implementation process I got to know the folks at barefoot pretty well. Seems to be a relatively small company and I feel like I get personalized service and folks there are aware of my customizations. Overall, I'm pretty happy with the product.

It can be customized to meet most of my business needs. It's very robust- meaning there are tons of features to use and some very clever functions. The auto email module called "letters" works great once it's fully set up. Managing pics and rental calendar from inside barefoot is so much better than managing inside of each separate channel partner. Some very clever features and reports are hidden inside Barefoot Agent- you have to find them though. Thankfully support is pretty good and often very fast with answers. So far the software has no bugs or glitches either- seems very stable. The Vrbo integration is good.

Barefoot and many other platforms assume that the vacation rental properties are owned and managed by separate parties and so it uses a Trust Accounting system. It was a bit of extra work on our end to set this up and to make it work for us. Some of the pricing tools that are available in Barefoot are not supported by its partners. The integration with airbnb is not great. On vrbo/ airbnb aka channel partners, some features that were available to us pre-integration are not available after integration which makes setting rates a challenge. Customized reports can take a long time. Due to the number of features and reports it's tough to learn them all during implementation. It's not the easiest software to interface with or the prettiest to look at.

The backend accounting for owners is good. Barefoot is always looking for innovations.

The setup and training were very poor so this compounded into problems over the years, some of which we are still trying to get fixed. One of the components we were drawn to work order function when we were purchasing the software but this component has never worked for us.

We have our calendars and our property information all in one place which is a huge timesaver for us. We work with an outside company that handles our listings on many of the national sites and they connect to Barefoot with updates happening in real time. Barefoot offers an option to integrate with Air BnB.

Barefoot overall is working well for us. It has taken us a long time to get it set up and to learn everything we need to use it efficiently however we are happy that we purchased it and that that our direct contact there and support desk people are quick to respond, helpful and patient. We don't have any other software to compare it to so cannot help there but for us it is working well.

The first thing that comes to mind is the website property listings. They have two levels to choose from and we chose the lower level (less expensive). It's limited in how the property pages are set up and searched, and we've had to unwillingly adjust. I will be honest, we wish we had our old website back, as we did not know the change was going to be a step down. Another significant downfall with the less expensive website is that our property ratings (the stars and reviews) could not be ported over - and - the functionality isn't available for us to have new ratings/reviews on the property page. That is a real dilemma for us and worth noting. We're hoping that it will be added. We are able to upgrade our website when we are ready to do it.

The software is almost completely customizable to each company's needs. Once you have a good grip on the platform, it is pretty simple to make and tweak your own reports, property attributes, features, etc.

The user interface is busy and leaves much to be desired.