About Booking Automation

Booking Automation is a cloud-based channel and property management software which assists vacation rental managers, hosts and tour operators with rate setting and online bookings. Its key features include communication, commissions, payment processing, invoicing and guest registration.

The application's customizable booking engine allows guests to browse packages and activities and choose between different room layouts. Team members can use the front desk functionality to manage housekeeping, view check-in details and monitor room status. A yield management tool allows managers to streamline revenue by adjusting prices based on availability.

Booking Automation comes with an open API and integrates with third-party applications such as PayPal, Stripe,...


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Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of Booking Automation

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(30)

30

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

May 2020

Mike from VacaRent, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Simply the easiest and most comprehensive platform we reviewed

Book It Now was a feature that many of our clients had asked for and Booking Automation took care of this from day 1. The 2nd feature we really thought highly of was the ability to add endless triggered emails and customize them easily. For example - the day of booking - 3 days before arrival - day of arrival - 1 day after departure. Really amazing software to be sure.

Pros

Our company is VacaRent and we own the website [SENSITIVE CONTENT HIDDEN] (an advertising site for vacation homes for rent as well as hotels and resorts) Back in 2019 we decided we would include a property management platform along with a channel resource manager to our clients who list their properties on our site for free. We spent months evaluating numerous other PMS platforms and some of them were exceptional while others were difficult. Booking Automation continuously landed in the top spot for ease of use, technical support, and cost for features. With their well documented API we were able to easily integrate the 2 platforms (theirs and ours) together allowing our clients to seamlessly upload and download new reservations as well as providing financial reports, triggered emails, channel management and much more. Probably the feature that we were most amazed with was the click and drag interface for moving existing reservations around. No platform we reviewed had this feature and it was virtually assured from that moment on Booking Automation was the final choice.

Cons

It would be easy to say the onboarding is complicated as many others have written, but honestly we have removed all of this from the setup and made it simple to handle. In the end, we just assign a user ID and password and from there our clients only have to concern themselves with taking reservations and generating revenue. But yes, I will concede, when we first started out, it was complicated. Now... not so much.

Reasons for Choosing Booking Automation

Price Features Ease of use Technical Support (5 stars all the way)

February 2020

Ian from Trillium Vacation Rental Properties & Management

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

You can’t go wrong

We came to BA from another software platform due to numerous issues with the other software. BA was there from the outset to help us make the transition and get up and running in very little time. Their support staff have been there all along helping overcome challenges and providing helpful suggestions when things don’t go as planned.

Pros

BA offers an extremely wide, and growing, suite of features that make managing various properties a breeze. There is a learning curve but once you figure it out it’s a fantastic platform. Having used others that are easier to setup, the pay off with BA is that it works consistently. We tried other software and routinely had issues.

Cons

It’s a steep learning curve (that is still very worth it) but it is a steep one.

Reasons for Switching to Booking Automation

We were experience repeated functionality issues and errors including the software indicating that certain task had been performed when they hadn’t.

August 2018

Mark from Hospitality

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

August 2018

There are better channel management app

I rather use other channel management app, it's not user-friendly and the interface is poor and outdated.

Pros

I had an experience using the app, I was an assistant using BA. Can have the same feature as any other app but nothing so special about it.

Cons

Not user friendly, and the interface is so poor and outdated you won't love using it.

December 2018

Ann from nordic borealis kiruna

Company Size: 2-10 employees

Industry: Hospitality

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Booking Automation

if a person has listed his property in Air b n b , or booking.com or home away ,etc .. and lots of complication to take care bookings, I recommend booking automation to avoid any mistake in bookings and much more comfortably ,since the host will have all his bookings from different places only in one master calendar .

Pros

my company team really liked the support from booking automation. They actually do the job for client to set up all listings and that makes it very much easy . they are always available to help for any question or any guiding . The best part of that is the channel manager that has integration to all rental pages . if a person has listed his property in Air b n b , or booking.com or home away ,etc .. and lots of complication to take care bookings, I recommend booking automation to avoid any mistake in bookings and much more comfortablity ,since the host will have all his bookings from different places only in one master calendar .

Cons

perhaps the price is bit high and would be great if they consider discount or offer to their permanant customers .

August 2020

Anthony from Real Estate

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Extremely powerfull !

Really good, i could setup multi units, pricing, automation. This is really powerful for a competitive price!

Pros

I have to say that this tools is extremely powerful. It can do almost anything you dream of!

Cons

Can be overwhelming at the beginning, but when you pass that, OMG what a change!

Reasons for Choosing Booking Automation

The automation and the customization

Reasons for Switching to Booking Automation

Multi-Units feature