--- title: "Breezeway Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Breezeway. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Breezeway is a good fit for you!" source_url: "https://www.softwareadvice.com/vacation-rental/breezeway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Breezeway](https://www.softwareadvice.com/vacation-rental/breezeway-profile/) / Breezeway Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/vacation-rental/breezeway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/vacation-rental/breezeway-profile/alternatives/) # Breezeway User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 195 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 139 reviews (71%) - 4 stars: 40 reviews (21%) - 3 stars: 8 reviews (4%) - 2 stars: 4 reviews (2%) - 1 star: 4 reviews (2%) ### Most mentioned pros - Our daily workflow for maintenance, housekeeping, and inspections is more organized, and we can now keep better records for our owners of tasks. - My favorite way to view the calendar is weekly by property or by user, and I can drag and drop tasks from one day to another. - With Breezeway, we’ve built everything out so thoroughly that we can answer just about any guest question without even stepping into the unit—which saves our front desk a tremendous amount of time, especially during peak season. ### Most mentioned cons - Theres a few elements that auto categorize, unless you manually add them to the section you want which is kind of annoying, I wish or want there to be a way to maybe customize that? - Searching for task is not an easy feat. If you do not search the exact words used in the task title, it is nearly impossible to find completed tasks. - I wish supply reporting was more streamlined and easy to manage, reports being exported in CSV sometimes makes the info hard to read and interpret. ## Breezeway customer reviews Showing reviews 1-25 of 195 (page 1). ### Hands down best support team in the business - Overall rating: 5/5 - Reviewer: Leah R F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have nothing but great feedback for Breezeway they are the entire package strong support team, a consistent product, and continually striving to improve and make the product stronger. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In today's fast-paced world, managing housekeeping and inspection tasks efficiently is crucial for businesses of all sizes. We implemented Breezeway 3 + years ago and it has been a stand-out product in our tech stack. Not only is the product top notch the support team is hands down the best in the business. Their communication and follow through is impeccable. Even if a question or concern can not be immediately answered the team always uses their resources and continually keep in communication until the issue is resolved or the question is answered. Breezeway allows for seamless scheduling and coordinating and minimizes miscommunications among the team and the potential for missed cleans/inspections. The ability to customize inspections has been very valuable due to our luxury homes which are all very unique. Bluewater Homeowner Partners are impressed when we tell them we can add specific requirements that pertain only to their home to ensure they are completed every visit. #### Cons The feature that I would love to see improved is on the vendor side. A housekeeping company must assign cleans to employees on a desktop not within the mobile app. I believe the thought process behind this is all companies have an administrative employee however, a lot of our vendors are managing and in the field. We have found workarounds but again down the road, this enhancement would be great. #### Reasons for choosing Breezeway We chose Breezeway for the price-to-value ratio. Not only did it meet all our criteria and solve issues we were currently facing but the price is reasonable. #### Vendor response Love the love for our Support team. We agree that our team is pretty special! Thanks for sharing your experience. Great feedback for service partner improvements so we'll make sure that's shared with the appropriate team members! Replied July 2023 --- ### Take control of your facilities management using Breezeway - Overall rating: 5/5 - Reviewer: Nikolai K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Breezeway is probably my favorite facilities management app out right now. We've been using it for several years now, and it continues to improve each year. Additionally, they integrate directly with our primary PMS for seamless system access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy Breezeway makes it to customize different portions of their software. We utilize it for both our cleaning and maintenance departments, and you receive significant value from it. It definitely makes property management so much easier. #### Cons The biggest downside at the moment is that you have to attach everything to the properties one at a time. However, I'm working directly with our account rep to work with the development team to improve this. #### Reasons for choosing Breezeway We tried using Properly before, but it just wasn't very good. --- ### good calendar features, but stick to their core product. - Overall rating: 3/5 - Reviewer: sebastian h. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It's a good and basic calendar and operation organization tool, and if this is what you need then this is the right fit. For the price of that feature, it works. a lot of manual input is needed right now. They are working on features that let service providers set their own hours, which will then make automating assignments much easier. Their add-on features need a lot of development, and like a lot of software out there, my comment regarding this would be to stick to improving your main platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pros: the calendar feature works as far as your manual inputs go. it pushes out correctly to cleaners and service providers in a quick way. Once set up, their internal team for the calendar and property features are helpful. #### Cons the breezeway assist team is not helpful in set up, and not helpful once set up, there is also much less self-instruction available for this feature, and I would therefore not recommend it. In my case, each rely took one week to get an answer, and messages have never come in correctly. out of about 250 messages over two days, only 3 came in / were attended to. #### Vendor response Thank you for your feedback. It looks like this was an issue with the integration, and our support team was able to fix it. If you’re still experiencing issues, please don’t hesitate to reach out so we can make it right. Replied September 2025 --- ### housekeeping Manager - Overall rating: 4/5 - Reviewer: Chas D. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are very satisfied, happy that you can’t erase anything hold people more accountable for the task #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The auto scheduling features is great I really like it I would really like the dashboard so you can see everything that is going on that day #### Cons That you can’t take a video our team needs who take a lot of Videos for guest arrival it would make it a lot easer if all could be in the same place #### Reasons for switching to Breezeway Breezeway offers more the more and the dashboard is way easer to manage for everyone on the team --- ### I love everything about Breezeway - Overall rating: 5/5 - Reviewer: Kristi M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am absolutely happy with everything about Breezeway! I have been through several task software in the past and Breezeway is by far the best! The customer service is top notch and you can not ask for a better experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how Breezeway seamlessly works with Streamline and keeps everything on track. Breezeway makes my job so much easier with all of the filter options. The messaging with guests and the AI features is icing on the cake. #### Cons The only thing that I do not like is that the maintenance tasks are not linked together. It causes some of the tasks to get overlooked because they are created at different times. #### Reasons for switching to Breezeway The functionality of Breezeway was better for our remote locations. --- ### Perfect Tool - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is awesome, I really like Breezeway. My experience managing properties are easier because of breezeway. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Interface, My client success manager, I Think it is an awesome tool, and really helpfull in terms of Maintenance and cleaning. #### Cons I don't like the fact that you are not allowed to upload pictures after the work order started. Sometimes is hard, because we sent some vendors. #### Reasons for switching to Breezeway Because I needed a more powerful tool, and something to organize my operations. --- ### Great platform but needs some refinement. - Overall rating: 3/5 - Reviewer: VINCE M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Breezeway has been a great addition to our operation but look forward for more updates to refine the user experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the breezeway app but the functionality could be better. Overall the platform simplifies our operation. #### Cons I would like to be able to edit comments, respond to comments in a thread, and links should be clickable. I wish the reporting was better. #### Reasons for switching to Breezeway We made the switch to have better product support overall and better product development. --- ### Breezeway - Gen Z Approved - Overall rating: 5/5 - Reviewer: Lane R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it has been a great experience. It is very user friendly and leaves little to no room for error and i dont even use all the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is for me to customize each of my propertys an how amazing the customer support is. #### Cons I didnt like that i didnt have control over the departments, but that was quickly changed! Some of the main elements dont match with a remote montainous community but thats where property specific requirments becomes your best friend. #### Reasons for switching to Breezeway we kept feeling that RC was limited in what we could do. Breezeway gives us the better ability to grow as a company without stressing about several seprate aspects of what goes into a full service property management company. --- ### Easy and Productive - Overall rating: 4/5 - Reviewer: Christopher S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Breezeway has streamlined a lot of my processes and makes it possible to both find and share pertinent information quickly with teammates in and out outside of my department. I do enjoy having the system as my catch-all for messages and calls so I know what to look at when I get back into the office from days off. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is nice to be able to pull up all of my tasks for different properties all at the same time and filter easily. Being able to communicate in the comments for each one has been a total game-changer for my workflow. #### Cons The automated reply system/Breezeway Assist is clunky and does not assign the correct teams to the correct tasks always. This may be more of an internal issue that needs clarification, but automatic assigning isn't always beneficial. #### Reasons for switching to Breezeway Our company needed a program that worked better, was more streamlined, and just wasn't so clunky. --- ### My overall experience - Overall rating: 5/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can pull up the app and all my tasks are ready for me to view, And if I need to leave a task for Housekeeping, or maintenance its easy to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy to use, easy to follow all the prompts,easy to follow, If I have any questions it has a place where I can contact breezeway, and my questions will be answered #### Cons I don't have any dislikes about breezeway #### Reasons for switching to Breezeway Breezeway is alot easier to understand and use. --- ### very pleased with easy breeziness with breezeway - Overall rating: 5/5 - Reviewer: Andrea M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am so very pleased with easy breeziness with breezeway. Best app for property management! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy communication between team members and everything is in one place. App is very user friendly. #### Cons Issues created are not auto dated and added right to the dashboard the day they are found from cleaner or field member. Do not like the fact you have to get out of the app and go to web browser to add issue date and assign to someone if you are a member with higher access during an inspection. #### Reasons for switching to Breezeway Breezeway compatible with Hostaway and better for productivity. --- ### My experience - Overall rating: 4/5 - Reviewer: Corey W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall everything typically works as it should. It would be great if I didn't need a code every time I logged in. That is annoying. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Breezeway’s biggest strength is how it centralizes operations and improves accountability across the entire team. The task management system, real-time updates, and detailed checklists make it easy to track progress, ensure quality control, and keep everyone aligned. It also helps streamline communication between cleaning, maintenance, and management, which ultimately leads to a better guest experience. #### Cons It's very annoying always needing a code sent to my email when I want to login. There aren't enough consistent updates either. --- ### Great for everyday property management! - Overall rating: 5/5 - Reviewer: Sara S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Breezeway makes daily and weekly scheduling across 150+ properties so easy to visualize, and so easy to make adjustments as needed. My favorite way to view the calendar is weekly by property or by user, and I can drag and drop tasks from one day to another. I also like the ability to auto-assign specific maintenance technicians to certain properties. #### Cons I wish Breezeway had slightly better filtering options, or ways to mass edit properties all at once. For example, we use auto-assigned property tags and maintenance technicians. It would be amazing to be able to select all properties under a certain tag and update them (either assigned maintenance tech or new property tag/group all at once) --- ### Breezeway review - Overall rating: 5/5 - Reviewer: Stephanie K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’m very happy with breezeway and the customer support. They are very quick to answer any questions I have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the new version of it. I like that that it’s more than a scheduling platform but you can also track inventory and so guest communication at once. #### Cons I wish that if a check-out date change all tasks that were schedule on that day would go automatically to the new dates. As of right now I have to manually move them over such as maintenance tasks etc. --- ### Breezeway Assist & Breezeway Support Do Better Please - Overall rating: 4/5 - Reviewer: Faye S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the platform, but I find Breezeway Assist to be unreliable at times. I would like to see improvement all around #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I find it very easy to use and great for keeping track of tasks and scheudles for all our properties. #### Cons I find Customer Support to be unhelpful. We have had issues with our on-call support as well as when I reach out to support regarding bugs with the Breezeway system and WhatsApp integration. I have also been noticing a lack of response to guests, multiple times I have had to jump in to answer the guest cause Breezeway Assist won't respond for an hour or more. --- ### Great for Operations - Overall rating: 5/5 - Reviewer: Stacy P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been very positive and the support staff is always very helpful and quick to respond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is very easy to use, intuitive, clean, and simple for anyone to navigate smoothly. Also the reports are great #### Cons The lock system needs work. I understand that it is very new but need a better history of codes accessing the locks. --- ### A great solid product that helps with daily operations! - Overall rating: 5/5 - Reviewer: Michael Jose H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pretty solid experience, it helps us manage our processes in a clean straight forward way. The tasks reports are thorough and the ability to create cleaning and inspection lists to our needs is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is pretty straight forward. I haven't used the mobile option that much but had a glimpse and I loved what I looked. #### Cons The learning curve to take advantage of all the features. It seems that I every day I learn something new that I wish I knew before. --- ### Breezeway Rocks! - Overall rating: 5/5 - Reviewer: Barbara Z. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Breezeway has changed our daily operations tremendously! Our daily workflow for maintenance, housekeeping, and inspections is more organized, and we can now keep better records for our owners of tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Real time updates Mobile App Monitor property inspections track repairs as well as any issues with our properties #### Cons It is hard to do actions across all properties in bulk. Filters and reporting are limited and we can't always get what we need. --- ### Not recommended - Overall rating: 2/5 - Reviewer: Josh P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered We brought cleaning operations in-house and, based on other reviews, assumed Breezeway would be the right tool for us. Unfortunately, that wasn’t the case. We ended up significantly overpaying for listings that weren’t removed from billing, even though there was no syncing activity. On top of that, we were charged for months during the notice period, which didn’t feel fair as we hadn't been using the tool for sometime (it takes time to switch and remove all the stored information) Overall, it was a disappointing experience given the time and cost invested. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros On the positive side, their onboarding team was friendly and helpful, which made the initial setup process smoother than it might have been otherwise. #### Cons Breezeway automatically adds new listings to your billing, but removing a property from your subscription requires emailing their support team, meaning you either waste time managing this or end up paying for old listings for months. The setup also demands a huge amount of time and a significant investment from your team. Despite that, the payoff isn’t there, it feels like the only software in the industry that isn’t improving or releasing meaningful updates. The user interface is clunky That said, I’d recommend exploring other tools that aren’t specific to this industry but can achieve the same goals with better usability, flexibility, and value. --- ### Breezeway has been a game changer! - Overall rating: 5/5 - Reviewer: Stacy M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been very positive. The Breezeway staff has been amazing and has always responded to our questions very quickly, and have been very open to listening to our ideas and working with us to make Breezeway very beneficial for us! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the way it has streamlined our Operations as a whole, and we could not ask for a better team! Phone Support has been amazing! Training videos are awesome! #### Cons The system seems to run slowly during peak times. There are not any other negatives I can think of at this time. --- ### Good tool for us - Overall rating: 4/5 - Reviewer: Shayna L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a good tool for our company! While I do find myself annoyed at times, it is an overall net positive experience. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how it's a central hub for all of our relevant information as well as a lot of our customer communication. #### Cons I hate how sometimes when I go to a new house profile, it buffers and then goes back to the old profile. Also, not all of my messages are marked as read. Also, breezeway assist can be very patronizing! --- ### Happy but would love some additions - Overall rating: 4/5 - Reviewer: Summer P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far we are happy with the service, but are looking forward to additions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy scheduling and automation of assignments. The portal for vendors/user is very useful. The company uses suggestions to better their product and listens. We love our contact at Breezeway, [sensitive content hidden]. She is the best :D #### Cons There are still some things that could be better. 1. Automating responses to closed out work orders would be VERY helpful. example: once the mattress is cleaned by the upholstery company, the close out triggers a hskg work order to remake the bed. 2. Ability for vendors to change their due date (maybe make this a reviewable option for manager/supervisor in the company) 3. Ability to add requirements to a work order without having to add it as a template would be nice as well. 4. Automations for completion of particular work orders (way to mark to email completion report on certain work orders that we need to follow up with owners/techs on). 5. No way to search work tags in daily check in dashboard. 6. You can't sort by assigned (much easier to follow up this way). 7. Would be nice on check in's to see any properties with an urgent work order assigned (it has to be assigned to the check in day to show up on the dashboard). --- ### Looking Forward To More New Features - Overall rating: 4/5 - Reviewer: Shannon F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We started using the software in late 2021, early 2022. In the beginning, it lagged so in redibly bad. It literally took minutes to upload and sync the data with the server back at the office. When you are already on a time crunch, it has to be nanoseconds to upload. They fixed the issue and its been breat ever since. I would love to see a section to upload videos. I would love to be able to build out a template from scratch and assign rooms (and elements for those rooms) based on WHICH floor it is on. We can input the floor number but it doesn't pull over to allow this to be done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is a magificent platform to assign tasks to cleaners, inspectors, maintainence vendors and office staff. Its user friendly and the biggest impact is the ability to upload hundreds of photos when having people out in the field. In our case, out on the island. #### Cons You cannot upload video snippets. For example, if i walk into a home and the ceiling fan is buzzing or humming, a video is better to send to a repairman. They can hear and see what is happening before they ever get in their vehicle to make the drive. Saves time tremendously. Plus, it helps to identify an emergent situation vs something minor that can be addressed during business hours the next day. Aside from Breezeway itself, we also utilize the chat/text feature with all.our vendors and guests. Similar to the tasks needing video snippets, i feel the texring line should be able to receive a vido snippet. If a guest is in the home at 11 pm and the slider door is leaking, tbey should be able to send us a small video with the location of the slider, and how much water intrusion is actively in progress. Still photos do nothing but capture 1 single second. In 10 minutes it could be into thousands of dollars in lost revenue to the homeowner and a bad experience for a guest. In addition, the texting platform currently allows 1 single photo at a time. Event in a task you can upload a maximum of 10 from your gallery. Vendors and guests should be able to upload 2 to 4 photos in one click. Again, the time it takes to find, select, send, find select send, find select send, over and over again. For advanced as our technology is today, uploading only one photo at a time on the texting app is an antiquated process. --- ### Breezeway Feedback - Overall rating: 4/5 - Reviewer: Beth G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, has been a good experience. Just the occasional glitches or lag that are frustrating during the workday. When things happen, Breezeway reps are quick to try to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Convenient for entire company to access. Easy to use on phone or computer. #### Cons Lagging when loading tasks, changes to platform that effect usage. --- ### Breezeway - Nautilus Condos - Overall rating: 3/5 - Reviewer: Kenan G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For the most part good, with the exception of slow response/answer times for calls after hours, not prioritizing correctly needs of guests - i.e. lockouts - not marked urgent or a call made to on-call staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros For the most part, the after hours team answering calls and leaving messages for office team for next day. Ability to put tasks in, assign and mark finished when complete #### Cons Slow responses to answering after hour calls. Sometimes urgent requests are mishandled. When putting in a task it would be nice if the name of the person entering in with a time stamp is included #### Vendor response Hi Kenan, Thank you for taking the time to leave this review and this valuable feedback. We have passed this on to our Assist Management team and they will be following up with you. Thank you again for being a valued Breezeway customer! -The Breezeway Team Replied February 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/vacation-rental/breezeway-profile/reviews/?page=2) --- Breezeway Reviews, Pros and Cons - 2026 Software Advice