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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About BrightSide
BrightSide is a cloud-based vacation rental solution that caters to rental agencies and property management companies. It offers tools that enable users to manage rentals, reservations, housekeeping, maintenance, accounting, employees and marketing.
BrightSide's reservation module features support for travel insurance management, fee and tax calculation, yield management, customizable guest emails and electronic signatures for payments and rental contracts. The solution helps users to manage housekeeping routines, maintenance requests, time clocks for employees, booking policies and adjustable rates. It also enables users to generate reports for accounting, taxes and business analysis.
Additionally, BrightSide helps users to keep track of reservation ...
18 Reviews of BrightSide
Average User Ratings
Overall
5.00 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
May 2019
Cathy from Smoky Cabins
Verified Reviewer
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Love this software!!
Brightside has allowed me to advertise more this increased my bottom dollar substantially.
Pros
I like that it allows me to integrate with marketing channels. I like that customer support is always willing to make edits or changes to satisfy the individuality of my business.
Cons
Still working on improving the housekeeping portion but they are working on it so it’s not really a con.
January 2020
Amy from Blue Mist Cabins
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Brightside makes our business shine!
With Brightside I'm more in touch with my business. I've had to manage rentals from halfway around the world for a couple weeks at a time. Never had a worry--Brightside has outstanding uptime. Great customer service--the team listens to your concerns and helps you find solutions or answers. And the value is solid--we're a small rental business and feel fortunate to have found such an affordable software solution.
Pros
How much it helped organize and streamline our day-to-day business and data. Our software before Brightside was good for property ownership but not management. Now we can manage our business, create reports, look ahead and plan for changes.
Cons
I'll be honest, Brightside is not as intuitive as I'd like. Once you learn the system, it's all good. But a few times I've had to call or email for support because I couldn't figure something out. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have always been prompt to respond. Knowing that I can reach out to them for guidance is a huge benefit.
Reasons for Choosing BrightSide
BrightSide was recommended by our web site developer. But after meeting with [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN], I felt confident their team would be there to help me navigate the backend-building process. Upgrading our software was a big undertaking for our small rental business. Brightside met our budget needs and gave us the confidence to move forward.
March 2020
Jennifer from Auntie Belham's Cabin Rentals, Inc
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
"Simply" the Best
AMAZING! Easiest Software to use. Brightside Team came to the office, set everything up, did the training which is great but unnecessary because the system is very user friendly and simple. Simple in a great way, like "Simply" the Best.
Pros
I like how User Friendly it is. Takes no time to figure out how to work it. I have used several different Reservation Softwares and I can say none of them can compare to Brightside/RM4. I work mostly in Accounting & Owner Statements of the software and it is a breeze. Other softwares require negative to cancel positive, all you do on Brightside is delete it. Couldn't be easier. The Hawkins support team is amazing and will answer any question or issue immediately, there is no waiting. If you find an issue with how it works, they will find a way to fix it and improve it. I would recommend The Hawkins Group & Brightside Software to company and stand behind my suggestion. It's Simply the Best!
Cons
Only 2 things come to mind... but still would not consider them "Cons". 1. Pictures: Need a more simple way to input into the system, maybe a number system. 2. Guidebook / Diagram of system would be great, it would allow you to find what you need without searching or asking for assistance. A Diagram with each TAB broken down to show what it contains would be great. Contacting Brightside for assistance has NEVER been an issue, there is always an immediate response. That being said, the majority of users will never be adding or editing the system so my Cons only apply to a few and I truly I would not call them Cons, maybe just time savers.
Reasons for Choosing BrightSide
The presentation the Brightside Group did was an easy sale. Using the system is a breeze compared to the other three Rental Software's I have used. No fuss, Reasonable Rates, No Complications....the whole system is smooth to use. I do believe anyone who gives Brightside Rental Management a test will switch. It even has a BONUS, the creators/engineers are amazing. They will help you in anyway you need. Plus, they always take ideas from their users to improve on the software and are able to answer any question you may have. Brightside Rental Management is the best and I would definitely recommend it to any company who is looking for a new Rental Software and to the ones who aren't. Try it, all you have to do is try it...SOLD!
January 2020
Renee from Mountain Air Cabin Rentals
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Long Time User
I have used several different software programs over the years, and BrightSide Rental Management is by far the best! I have been with BrightSide for many years (even before it was BrightSide) and have saw the growth and progress first hand as a user!
Pros
The ease of use! The BrightSide Rental Management support.
Cons
No cons! The support team is top notch! They are quick to respond to any issue I have ever had, which was typically and error on my end!
Reasons for Choosing BrightSide
I used this software with a prior company I worked with and when this company was established, there was no debating,nor considering another product, BrightSide Rental Management was the only program I wanted to use!
February 2020
Catie from Little Valley Mountain Resort
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Easy to Use with Great Features!!
We have used BrightSide for years and it is so wonderful to see all the new additions to the software. They are constantly updating and making improvements. Making reservations is very easy and there are so many different options for running reports. They have also integrated with many other booking sites that has been great for our business. The Hawkins team is always available to help, answer any questions, and offer advice. They are always quick to fix anything we need.
Pros
The software is very user friendly with just about everything you would need for managing and renting properties.
Cons
Arranging the unit pictures takes time and would be easier if it were in a grid layout.
