Brightside

Working with the company that developed this software is the real reason we use Brightside. Been in the business a long time and never got the personal attention that we get from Hawkins Computer. I would recommend this product and especially their company to anyone.

Pros

It is very user friendly. Training new employees is a piece of cake. Also being able to access from mobile devices makes it easy to work on the move.

Cons

With any software you can always find that "I wish I could do...." with this. We have had those in the past, asked the developers about it and always found a way to get the information we want.

Best rental software by far!

By using Brightside the "thinking" aspect has been made easy! If an employee needs to quote a stay the software offers the quote with fees and any discounts right up front. Simple, easy, effective!

Pros

Best rental software by far we have used! Very easy to use! I have compared Brightside to our competitors booking software and Brightside is advanced in many, many areas. We love it!

Cons

Nothing particular we least like about the software, everything seems great since we have used it for years now.

Hands down, the absolute best software for the money

We were on an outdated HomeAway platform that had limited functionality. I compared Brightside and Escapia(HomeAway's Product) and Brightside had about the same functionality at a fraction of the cost. The developers also will work with you to develop needed changes, reports or anything else that can help your operation.

Pros

Ease of use and the ability to actually talk with the developers.

Cons

The lack of the ability to make across the board changes to rates.

My whole team and I love Brightside

We love the reservation software and how it ties in to our website.

Pros

These ease of use and training a new user . I also like being able to contact Hawkins and ask for special functions or adjustments in the software. It does literally everything we need it to do.

Cons

A bit of a challenge trying to keep up with new offerings. Sometimes we just happen to "find" something we've been waiting for.

Love this software!!

Brightside has allowed me to advertise more this increased my bottom dollar substantially.

Pros

I like that it allows me to integrate with marketing channels. I like that customer support is always willing to make edits or changes to satisfy the individuality of my business.

Cons

Still working on improving the housekeeping portion but they are working on it so it’s not really a con.

Best reservation software we've had

Brightside helps us stay on top of everything!

Pros

The platform is easy for new employees to learn and easy on the management side.

Cons

The only thing that could be better would be the ability for even more self-service options for changes, but I'm sure they are working toward that.

Awesome Software

From day one it has been a great experience using this software. I truly believe it is a large part of the growth of our co.

Pros

Very User Friendly.
Great Staff.
The best on the market

Cons

Have not found any issues with this software.

Very effective and user friendly program

Pros

It has an exceptionally user friendly interface. Options you need are right there at your fingertips.

Cons

Nothing. This program gets our job done very efficiently.

We Love Brightside

Increased on line reservations

Pros

Ease of use and excellent tech support. Our on line reservations have increased due to ease of use for customers.

Cons

Inability to differentiate between discount periods.

Makes booking and managing reservations super easy

Pros

Easy to use, user friendly, simplifies booking and managing reservations for us

Cons

Sometimes it lags a bit, not too often though