Brightside vacation management software is easy to use and is extremely reliable. Their customer service is excellent and they really care about their clients.

The Hawkins support team is amazing and will answer any question or issue immediately, there is no waiting. If you find an issue with how it works, they will find a way to fix it and improve it.

I have been with BrightSide for many years (even before it was BrightSide) and have saw the growth and progress first hand as a user.

Super easy to use and set up. Also allowed us to integrate 3rd party bookings into our calendars.

Ease of use and excellent tech support. Our on line reservations have increased due to ease of use for customers.

BrighSide Rental Management (BS) offers a convenient all-in-one application where you can effortlessly reach guests, process payments, engage in chat conversations, and easily manage bookings.

Making reservations is very easy and there are so many different options for running reports. They have also integrated with many other booking sites that has been great for our business.

This gives us the freedom to maximize the use of our time during each day which in turn will maximize our profits.

To be honest I can't think of anything that stands out. Most of the problems in the software are operator error.

And the value is solid--we're a small rental business and feel fortunate to have found such an affordable software solution.

Brightside has helped our business become more efficient with managing our rentals and allows us to integrate with advertising channels.

I have evaluated and tried several different platforms. What set's them apart is the ease of use, the fact that is full of features and the price is just right.

I cant think of anything that I would consider a problem with the software.

We have made quite a few changes to fit our company and they have taken care of almost everything very quickly.

The Hawkins team is always available to help, answer any questions, and offer advice. They are always quick to fix anything we need.

If there is anything I disliked about the software it was because of my own lack of understanding.

Never had a worry--Brightside has outstanding uptime. Great customer service--the team listens to your concerns and helps you find solutions or answers.

Hands down, the absolute best software for the money.

I like that it allows me to integrate with marketing channels. I like that customer support is always willing to make edits or changes to satisfy the individuality of my business.

I like how User Friendly it is. Takes no time to figure out how to work it.

I love the fact that we can customize it for the way we need it to work best for the front desk and our guests.

The software is very user friendly with just about everything you would need for managing and renting properties.

Inability to  differentiate between discount periods.

We have used BrightSide for years and it is so wonderful to see all the new additions to the software. They are constantly updating and making improvements.

Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.

Hostaway has been a great company to work with. Great customer service and everything is as promised and advertised.

The software has been immensely helpful in automating messages and cleaning schedules with our several cleaning staff. The free booking engine website is an additional advantage.

International user friendly. I am able to give my clients a few choices so that can decide what is best for their budget.

Integrates with a number of good channels for STRs and they have very responsive customer service.

Hostaway has helped us streamline our business and is helping our clients. Easy to use and great customer service.

Helpful functionality, great customer service and support.

Anytime we have needed customer support the staff is very knowledgeable and friendly. Overall we are very satisfied.

Great integrations, with clear step by step details on set up.

I'm trying to look up last years revenue for taxes and it will only show me until last april so I am missing 3 months.

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation.

It is the best software system I could find for our budget and requirements. My personal favourite is the webhooks and open API that I can use to build my own functions on top of.

I am very happy with the help I have received [SENSITIVE CONTENT HIDDEN], they have all helped me very pleasantly, i'm happy about that.

Very easy to use and it is good to book rental vacations.

Show 0 empathy on money lost due to their mistakes.

Love the attention and personal support, the intuitive interface. If you can manage an airbnb account,  you can then handle VRBO, Expedia, Booking.com all connected as one simple as Airbnb.

Great customer service on top of a solid but growing product.

Excellent automation features, phone app is great for tasks. Overall does much that other PMS are offering at a better price.

It does a lot of really great things that suit my business model perfectly.

After trying many alternative solutions on the market, we finally found Hostaway. While not perfect, it outperformers their rivals and offers a far more cost effective solution.

I am using hostaway and the system is quite good and works pretty well.

LOVE IT - so easy on mobile. Automations are life changing :P.

I love the task features and also de booking engine, everything is very easy to set up and it helps us to keep organized even with a high amount of properties. Also de the inbox is great.

UI is great, customer support is top notch, prebuilt website  is also pretty decent right out of the box. In the short time I've been using their platform, they've done several big updates.

A super easy channel manager with very responsive customer support. They upgrade often and offer webinars to walk you through their new features.

Clear user interface that is not complicated. The first setup is very easy and when questions arise, the helpdesk is really quick in answering.

Initial set up and support was great, great for small property owners.

Use of function and price analysis on the mobile app is a huge plus, guest messaging is easy and straight forward.

The last issue I flagged for Hostaway was something that negatively affected EVERY user of their software.

Very easy to add platforms, perfect message automation.

Great training and customer service. Very easy to use and set up.

I am happy to have this company as part of my business. I am excited to learn more and use it to help grow my business.

I find the task section a little difficult to use, but I probably just need to use that function more.

Great customer support with people that want to see you succeed.

US Dollar

BrightSide is a cloud-based vacation rental solution that caters to rental agencies and property management companies. It offers tools that enable users to manage rentals, reservations, housekeeping, maintenance, accounting, employees and marketing.


BrightSide's reservation module features support for travel insurance management, fee and tax calculation, yield management, customizable guest emails and electronic signatures for payments and rental contracts. The solution helps users to manage housekeeping routines, maintenance requests, time clocks for employees, booking policies and adjustable rates. It also enables users to generate reports for accounting, taxes and business analysis.


Additionally, BrightSide helps users to keep track of reservation sources, manage guest reviews and feedback, generate mailing labels and export mail marketing lists. The solution also supports integration with other vacation rental systems such as Xplorie, Vrbo, Airbnb, and Booking.com.


Services are offered on a monthly subscription basis that includes support via phone and email.



LongDescription

Owner Statements

Employee Management

User Management

Electronic Payments

Payment Processing

Multi-Channel Management

Price/Margin Management

Customizable Reports

Data Synchronization

Reservations Management

Credit Card Processing

Invoice Management

Reviews Management

Single Property

Guest Communications

For Vacation Rentals

Customer Database

Calendar Management

WordPress Integration

Room Booking

Guest Experience Management

Housekeeping Management

Template Management

Data Import/Export

Promotions Management

Accounting

Email Templates

Contact Management

Booking Management

Lead Management

Rate Management

Channel Management

Vendor Management

Maintenance Management

Credit Card Management

Marketing Automation

Real Time Notifications

Email Management

Website Integration

Revenue Management

Front Desk Management

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Multi-Property

Availability Management

Work Order Management

Customizable Templates

Website Management

Discount Management

Ratings/Reviews

Commission Management

GDS/OTA Integration

Reporting/Analytics

Billing Rate Management

Point of Sale (POS)

Third Party Integrations

Maintenance Scheduling

Task Management

Inventory Management

Multi-Channel Marketing

Dynamic Pricing

Partner Portal

Activity Tracking

Multi-Location

Content Management

Performance Metrics

Channel Analytics

Real Time Updates

Customizable Branding

Inventory Control

Multi-Channel Distribution

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

One time $300 setup fee and then monthly subscription based on the number of units, starting from $120 for 10 active rental properties. 

API available upon request at no extra cost.

Email/Help Desk

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

BrightSide Rental Management

In Person

Live Online

Webinars

Documentation

Hostaway is the #1 rated, and fastest growing all-in-one vacation rental software for property managers who want to get more bookings with less hassle. 

Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. 

We have top-status, plug-and-play integrations with all major travel platforms, so you can easily and reliably synchronize your listings across channels like Airbnb, Vrbo, Booking.com, Google, Expedia, and more.

Ready to go pro? Learn why thousands of property managers are using Hostaway to take their vacation rental business to the next level, and will help you:

-Increase profitability and occupancy through multi-channel distribution, dynamic pricing and your own direct booking site.

-Save time and do more with less using Hostaway’s intuitive automation features. 

-Scale your portfolio faster with Hostaway’s growth-focused marketing tools and pricing. 

-Experience peace of mind and elevate professionalism with error-reducing notifications and templates. 

BrightSide Rental Management vs Hostaway

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