eviivo Software

3.78 / 5 (251)

Our advisors have recommended this product 29 times in the last 30 days

About eviivo

eviivo suite is a cloud-based booking management software designed to help small hotels, lodges, vacation rentals, and other establishments manage guests, reservations, payments and more. It offers white-labelling capabilities, which enable businesses to design personalized websites with custom colours, domain, and logos.

The channel manager automatically synchronizes rates, availability, images, terms, policies, extras, content and more from eviivo suite to a wide range of online travel agencies (OTAs) like Google Hotel Ads, VRBO, Expedia, Booking.com, Priceline, Airbnb and more. Administrators can use the guest manager to add, update and track guest details, print registration cards, send notification emails to guests, and handle reviews. Additionally, the d...


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Supported Operating System(s):

Web browser (OS agnostic)

251 Reviews of eviivo

Average User Ratings

Overall

3.78 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(118)

118

4 stars

(57)

57

3 stars

(17)

17

2 stars

(18)

18

1 stars

(41)

41

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 251 results

February 2020

User Profile Picture

Derek from TheMeetings.ie

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2020

Simple to use. Value for money.

99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Pros

Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Cons

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

Reasons for Choosing eviivo

Preauthorisation of credit cards and flagging failed ones

September 2021

Esther from Engen Hus Bed & Breakfast

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

Returned to Eviivo because of customer service

[SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!

Pros

I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.

Cons

I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.

Reasons for Switching to eviivo

After using eviivo for years I decided to try Lodgify on someone else's recommendation. It was a horrible experience and made me realize how much I like eviivo. First Eviivo gives me more control such as switching guest's rooms or entering credit card information-- I could do neither in Lodgify. I felt very restricted and that my hands were always tied with that system. But the biggest issue I had with Lodgify was customer service. After the initial switchover was done It was nearly impossible to even get in contact anyone much less get someone to actually help me. Often I just got a voicemail asking me to call back later. Once in a while I would be able to get ahold of someone and I would explain the problem I was having and they would say a different department handled that. I would say "great, could I speak with them?"to which they would respond "No sorry we can't transfer to them, they don't take calls." "Ok can you have them call me?" and they would say "No sorry they don't schedule calls but you can email them if you would like." It felt like they couldn't be bothered to help me. I expressed this to them on several occasions but they didn't seem to care. I decided even though it was a hassle to switch back I missed the helpfulness of eviivo customer service. At eviivo I can call or email at anytime of they day and they immediately help me, going above and beyond. Fabio and Johnny have been amazing and so helpful and I am so happy to be back with eviivo!!

September 2020

Joy from Firefly Beach Resort

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2020

Eviivo Review

It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

Pros

It accurately keeps bookings and I don't have to be concerned about double-booking units.

Cons

- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.

Reasons for Switching to eviivo

We rolled over from Webervations and thought Eviivo would be as good, or better, but it's not.

Response from eviivo

Replied January 2021

Hi Joy! Sorry to hear that you're experiencing difficulties. The good news is, you can do pretty much all of these things in eviivo suite! Reach out to our eviivo experts via live chat for help making the most of your subscription. -James Shepherd

June 2021

Phillip from Highclere Hotel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2021

Feature rich and simple to use

Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too.

Pros

Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime.

Cons

We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact.

Reasons for Choosing eviivo

Eviivo seemed to meet all our needs and was free at the time. Now the monthly fee is comparable to siteminder and others

January 2021

Peggy from PA Wilds Vacation Rentals

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2021

Eviivo does what I need it to do

eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.

Pros

In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.

Cons

The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.

Reasons for Choosing eviivo

It was offered for those losing Webervations. It

Reasons for Switching to eviivo

Forced to make the switch as Webervations was discontinued. I had used it for many years....probably over a decade and liked it. I would not have switched if I had a choice.

Response from eviivo

Replied January 2021

Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite. I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable. The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager. But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help.