All eZee Absolute Reviews

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Harjit

1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

EZee is actually Easy solution

User Profile

Aditya

Verified reviewer

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Easy to use, great support

PROS

eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !

CONS

The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.

Vendor Response

Hi Aditya, Thank you so much for taking your precious time to write about us. It gives us great pleasure to know how our product has helped you streamline your functions. Our team's always striving hard to provide optimum solutions. And the same goes for the app as well. Stay tuned for more updates to our app, which will help you manage your property on-the-go completely. Keep sharing your feedbacks at cm@ezeetechnosys.com. Regards, Team eZee.

Replied June 2018

Charl

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2022

ASH Technologies

Very good

PROS

Incredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.

CONS

Reports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.

Reasons for switching to eZee Absolute

Cost as well as the additional modules offered are also cloud based.

Vendor Response

Hi Charl, Thank you so much for an amazing feedback. We constantly work on enhancing our software for better experience and reporting will surely be considered. However, we would like you to mail your suggestion at cm@ezeetechnosys.com. Regards, Team eZee

Replied May 2022

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Incompetent Integration Team

PROS

I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.

CONS

The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare. I cannot explain how upset my whole team is. We have 2 motels and both websites for bookings are useless because engineer cannot connect new Authorize.net accounts to Ezee reservations. Its been more than 2 weeks. I am emailing, calling, chatting with ezee absolute team- its not getting me anywhere. I contacted Authorize.net myself, figured out that Response/Relay URL was not specified by ezee engineer in Authorize.net and that is the reason there is no connection. I emailed what needs to be done to ezee Development team what needs to be done from the moment I opened the ticket few weeks ago. It still not working. I am frustrated and disappointed. We are loosing money. Guests are upset. Its a nightmare. We are getting phone reservations from guests. Its ridiculous. I asked that ticket to be reassigned to a different engineer, I asked my issue to be escalated. My ticket number is [SENSITIVE CONTENT]. It feels like nobody cares. Yes, they talk to you politely, but there is no progress. I am considering researching other Hotel Management Softwares because I cannot afford this type of support.

Manish

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Spend little Save unlimited

It helped in expansion a lot, Using technology is not a task, but adopting the technology is difficult, we are still not been able to adopt its 100% of the features, it offers a lot more what we actually use internally.

PROS

The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all

CONS

It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved

Reason for choosing eZee Absolute

When connected with each company for the first time, Only ezee was having the solution to all our requirement and that too completely on Cloud network

Vendor Response

Hi Manish, Thank you so much for taking out time to review us and appreciating our support team. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Replied November 2020

Ahmed

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Dedicated to make Hotelier's Life really Ezee

Being Ezee Absolute users for the last 3 years in almost 13 of my hotels ranging from a small boutique hotel of 10 rooms to a medium-range hotel of 70 rooms inventory, I can confidently say that the experience of absolute professional business relations starts right from the time you submit your product joining request to Ezee followed by the pricing quotation, Data gathering process, profile creation, OTA's mapping, operational staff training and continues with endless 24/7/365 support.

PROS

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice for hotels as most of the other systems do not offer both these services through one platform. Besides all these "24/7/365 live chat on Ezee Absolute" is something I like the most about Ezee Absolute as it is not only the real 24/7/365 support available as it claims but at the same time the response from the support team, the product knowledge of the support team staff, their eagerness to help, professional attitude, etc are some of the features that make Ezee the top choice for hoteliers.

CONS

It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

Reason for choosing eZee Absolute

Quick response to joining request from the sales team The professionalism of the product demo presenter Pricing structure

Reasons for switching to eZee Absolute

Multiple reasons were there to opt for Ezee but the most important one is the option of "Child Room" which was not supported by ResNet

Vendor Response

Hi Ahmed, Thank you so much for taking out time to write such a detailed feedback. We are elated to hear such an amazing feedback from you and its truly a delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Replied November 2020

Marc Oliver

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Practical, proficient and easy to use

We are benefiting from the software from day 1. It helps on every aspect and step of the way throughout the business day. From having a better overview to being more organized and ready.

PROS

The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.

CONS

We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.

Reason for choosing eZee Absolute

The service, info and customer service support helped us make a decision that was exactly what we were looking for.

Vendor Response

Hi Marc, Thank you so much for taking out time to review us. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Replied November 2020

Rocky

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Ezee is Eazy to Use for any User

PROS

Using this software since 3 years and have found the entire team of ezee always supportive and ready to accept challenges. They are user friendly technology organisation with user centric and applications and upgrade the product from time to time to be more useful and effortless. Will recommend this to all my business partners in Hospitality Industry

CONS

They should open up the database and give customised selective reports and data flow as per users selection and choice. Any data which is present and inputed by user should be made available to download as and when required by him/her.

Reason for choosing eZee Absolute

Economical charges and User friendlyness in work flow

Vendor Response

Hi Rocky, Thank you for taking out your time to reviews us. We are happy that you will recommend our solutions in the industry. We are constantly working on making our software as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Replied October 2020

Abhinav

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Just Perfect

It has been great, the team that set it up was just wonderful, they are actually just a call away. The software and the App are great to work on and the support team is just phenomenal.

PROS

It’s like an affordable version of Opera, with all the functions.

CONS

Needs a lot of training, not every employee can be hands on easily. Needs to be more user friendly!

Reason for choosing eZee Absolute

Price Features Tally integration Support Team AirPay integration

Reasons for switching to eZee Absolute

GST/ Tax issues the system was not designed for sole use in India. It’s was an American software.

Vendor Response

Hi Abhinav, Thank you so much for this amazing feedback. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Replied November 2020

Libny

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Ezee Absolute has helped my hotel

Ezee Absolute has been an importan tool running our two hotels, it is easy to use and very user friendly. The possibilities are endless and we are always finding a new feature. They are also working constantly to improve the platform which is always a nice plus.

PROS

I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.

CONS

Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.

Reason for choosing eZee Absolute

The option to connect to many different platforms and the fact that it is all on the cloud.

Reasons for switching to eZee Absolute

Pxsol had the worst platoform, awful customer service and the system was always crashing.

Vendor Response

Hi Libny, Thank you so much for your kind words. We're glad that you're finding eZee Absolute user-friendly and helpful for your operations. And surely, the communication gaps with our customer service will be covered gradually. However, our constant aim would be to help you out with whatever queries you have. We assure you that your experience with us will only get better with time. Regards, Team eZee

Replied August 2020

deepak

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

A good experience with ezee.

PROS

Right now there is no issue. oration is easy, reports are fine.

CONS

rate and inventory update option are good.

Kanika

Used daily for free trial

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2017

Signed up for free trail. Had to pay but never got money back even though I cancelled in 2 days

PROS

I liked the fact that they offer channel manager, PMS, booking engine and websites. All can be purchased at a reduced package price.

CONS

My issues are: - There are too many people to talk to. Not everyone is sitting in the same office or talking. So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc. - Communication is poor for Australia. Staff generally became available towards the tail end of the day after 4 pm and use WhatsApp/Skype for most communications. Half the time, it is difficult to hear and calls keep getting disconnected. - The whole set-up process is too cumbersome. There are lots of forms to fill and even if some information has been given, it is needed again in another format etc. Once you pay, there is a form still to start product set-up. Even though you provide information about the property in a spreadsheet, should you want the website, you then need to fill part of that info again in a word template. - Other systems in the market are much simpler. Ezee has too much detail. E.g. there are far too many reservation types. Even adding a simple reservation will take at least 2 minutes for an average user because there are too many fields to be filled.

Vendor Response

Hi Kanika, We sincerely apologize for the inconvenience you faced while working and communicating with us. The fact that we're based in India and may have time zone differences with our customers has never stopped us from delivering a memorable experience to our customers. Rest assured, we are always working on improving our services and processes. Since the purchase process involves different departments, it is imperative for everyone to be up-to-date on your requirements. The more information we collect, the better service and solutions we're able to offer. We once again apologize for the experience you faced, and would love it if you can give us a chance to show an improved aspect. Regards, Team eZee.

Replied October 2020

Michelle

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Exceptionally positive experience, with the greatest appreciation for the amazing after sale support

PROS

I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows for increasing efficiencies when managing front office processes. The product has more than 400 integrations which allows us to provide a seamless integrated solution to our clients. The technology is always in line with industry trends which allows us to offer our clients a competitive edge. The after sale support is phenomenal with the majority of our calls receiving resolution during the first contact. We have used the eZee suite of products extensively implementing it in numerous properties and would highly recommend it to any hotel with the view of improving efficiencies.

CONS

Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

Vendor Response

Hi Michelle. Wonderful that you took time from your busy schedule to review us. Thanks for your kind words.

Replied April 2018

Dhananjay

Verified reviewer

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2019

Basic

Although the support is good, but basic knowledge and functionality of the report is missing. They need to have a solid report for the module which would be check out summary report which shows invoice wise room charges with tax break up, and mode of settlement (cash, bank or credit)

PROS

Although the support and team is good, but they are not able to

CONS

They really need to work on their reports, which is below par and not suitable for hotels who do group business. For example, The folio list report shows 20 room booked under 1 group as 20 different invoice numbers in the report, where as 1 invoice has been generated for the group. This is a major flaw and concern for hotel doing MICE & group business. Also the Payment detail report doesn't show any tax break up and is suitable for taxation purpose. They need to come with a solution on urgent basis before they start losing clients.

Vendor Response

Hello Dhananjay, Thank you for such a detailed review. We assure you to look at the factors which you have highlighted here. It would be great if you could discuss your problems with your account manager. As they monitor your account closely, they will surely be able to help you with everything. Moreover, you can even get online with our experts who assist hospitality group like yours on 24x7x365 live support. Meanwhile, Please keep sending your suggestions at cm@ezeetechnosys.com. We assure you to give our best efforts in giving you the best user-experience. Regards, Team eZee

Replied April 2019

Vinodh

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

User-Friendly and Great Support

PROS

We use eZee absolute across all our 8 Properties, We are impressed with the overall experience and specifically with SSO, Clean UI and for sure user-friendly PMS Software. Team can learn PMS in a day and rollout is quick. Most Importantly very quick and responsive tech support.

CONS

Since we have multi-property, Centralised database would have been great help to retrieve data, understand this on the roadmap.

Vendor Response

Hi Vinodh. We are glad to have your review over here. Regarding the cons, we totally agree with you to manage your multiple properties, you would require a single login. However, we have found that you are already facilitated with our CRS account feature which allows you to manage single login credentials for accessing multiple properties. Incase, you have any queries please reach us on our 24/7 live support or to your dedicated account manager. Please keep sharing your valuable feedbacks with us over cm@ezeetechnosys.com Regards, Team eZee.

Replied March 2018

Ayman

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

All at one place

PROS

I like the way PMS is designed. Easy to learn . Fast to get required tasks accomplished.

CONS

PMS Purchasing & part As it was a bit confusing

Reason for choosing eZee Absolute

The way it’s designed .

Reasons for switching to eZee Absolute

Massive difference. Channel manager Booking engine Comprehensive product at Ezee

Vendor Response

Hi Ayman, Thank you so much for your feedback. We are glad that eZee Absolute is meeting your requirements. We are deeply sorry for the confusion and inconvenience you had while purchasing. We will pass this message to the concerned team and they will get back to you. If you have any suggestions regarding any of our solutions, then please send them to us at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Replied October 2020

Ibrahim

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Excellent after sales service.

Since we are new to hotelier business and wanted to streamline the whole operation remotely, we choose eZee as our partner for our PMS. From the setup to the final live process, we received excellent support from CSR here in Maldives. Anything inbetween, was attended and solved professionally. With regard to the software, I would say it’s all integrated and easy to use, along with the channel manager, you are able to manage a property with less effort, efficient and reliable. We will highly recommend eZee as No.1 PMS for a smooth operation. Thank you very much the eZee team and indeed everything’s very EASY.

PROS

After sales is excellent. Ease of use and very much user friendly.

CONS

I would say, if you can enhance the overall look of the software, more over the design will be good.

Vendor Response

Hi Ibrahim, Thank you for such a great review. We're glad to know that our solution is exceeding your expectations. We've noted your suggestion and have added it in our list. As you might be aware, we're constantly updating our solutions with latest requirements, ensuring that you have a great experience while using them. Rest assured, we'll do our best to improve your experience with us. In case you have any issue while using the solutions, you can always get in touch with your account manager or live 24x7 support. Regards, Team eZee.

Replied July 2019

NARESH PAWAR

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

A very good software that is made in India and has equally good service & support Team.

PROS

eZee Absolute being a cloud software does not require to be installed on different machines. You simply have to login with your user name and password to login to your hotel account. It is very convenient and easy to use. If by chance there is anything unclear you can call the support team and talk to them directly to get their help.

CONS

sometimes the phone support shows up as busy. In such times I normally try their skype or other chat support and get help. Few more feature can still be added to help hoteliers like me.

Vendor Response

Hi Naresh, Thank you for taking out your precious time to write about us and appreciating our support team. It gives us immense pleasure to know that you found our product very convenient to use. We assure you that your experience with us will get better with time. Regards, Team eZee.

Replied June 2018

Altaf

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2018

Over all experience is Good - Backend Team and Their Help is the thing keeping me attached to ezee

exposure to online travel portals - anywhere management of software as it is cloud based . ease of use - time management -

PROS

ease of use - simple - to the point - hasslefree | all team members are so keen to help - I hardly come across with such team while using any other software - they do anything to get your work done and most important any part of the day or night ( this is fantastic) feel safe and carefree to use the software as help is just a click away anytime - Representative has guided me so well and were always there to help.

CONS

billing system - tax system - accounting part | GST NEEDS TO HAVE BILL NO IN ORDER SERIAL WISE - EZEE IS NOT ABLE TO HELP ME WITH THAT - GST PART IS KIND OF VERY COMPLICATED WHEN FEW THINGS COME ACROSS - ALREADY REFERRED SAME TO REPRESENTATIVES

Vendor Response

Hi Altaf, we're excited to hear that you loved our live support. We're not very clear on what kind of GST invoices you'd like to have. So it would be great if you can communicate with your account manager and share your exact requirements. They will look into it and let you know the solution for it. Regards, Team eZee.

Replied May 2018

Mohamed

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Easy to use and customer friendly

PROS

The software is web based so we can access the software from any location we need. Customer support which is available 24/7. The best thing in this software is they do all the changes when required by the law of our country. so that we will have a smooth operation

CONS

Sometimes the price could be expensive for larger hotels, but for average hotels its ok. eZee has other software if we need we can switch to them.

Vendor Response

Hello Mohamed, Thank you for the feedback. We are happy that eZee Absolute is helping you in managing your work better. As far as price value is concerned, we have kept our prices as per the industry standards. In case you are stuck somewhere with the operations in eZee Absolute, you can contact our support team. Regards, Team eZee.

Replied May 2018

Dilip

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Suggestion

Request you to print invoice number and invoice date on invoice. If it is possible print it before check-out.

PROS

Ease of use. Stay view GST reporting. Cloud operations Mobile app

CONS

1. The dashboard after logging can be avoided. It makes the operations slower. 2. When I am single user or when I am the same person who was working on the reservation, please do not lock the reservation and other operations. The performance of the software is negatively impacted due to locking.

Vendor Response

Hi Dilip, Thank you for the truthful review. We will surely consider you suggestions and try imparting the best user experience. We request you to share you suggestion on cm@ezeetechnosys.com. Regards, Team eZee

Replied September 2022

Sankalp

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

A good software with possibility to improve

Overall it's the best software for hotel management I found in india, for a hostel with all the beds as separate, but they have to work in simplicity, less clicks for faster everyday issues.

PROS

Clear screen, a lot of options and details, customer care is very good. Fast and easy to learn.

CONS

Sometimes errors occur and I can't modify them, too many clicks to do simple things, net lock is annoying, folio settlement is also to many clicks...

Vendor Response

Hi Sankalp, Thank you so much for your feedback. We are glad that eZee Absolute is meeting your requirements. Each and every feature in our solutions is incorporated with a vision to make things easy and better for you. The purpose of fetlock is to assure security at your property. We are deeply sorry for the inconvenience you had with folio settlements. We request you to please write your suggestions and concerns at: cm@ezeetechnosys.com. Keep spreading the word around :) Regards, Team eZee

Replied October 2020

Jackie

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

A Complete Solution with Phenomenal After Sale Service

Ezee suite of products facilitates us in providing a complete end to end solution for our clients, with measureable improvements in efficiency and increased sales. The products are easy to implement and train users on.

PROS

We constantly get positive feedback from our clients in respect of functionality and value for money, delivering beyond expectation is easy with a product such as this. The rep and her team are knowledgeable, friendly and always deliver a solution to any challenge we face.

CONS

There isn't anything that I dislike about the product.

Vendor Response

Hello Jackie, We are glad receiving your feedback. We promise to stand by Omni Hospitality in every business venture. Regards, Team eZee

Replied April 2019

David

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

A loyal customer from Vietnam for more than 4 years

I'm freed from manually updating inventory and rates on all OTAs channel, no more overbooking situation

PROS

- Cloud based solution, easy to use with all functions required to manage one or many hotels - Mobile app is available - great customer support.

CONS

- mobile app screen only shows 4-day room status; it's better to increase to at least 7 day - there should be discount scheme for long-term customer

Vendor Response

Hello David, Thanks for the feedback. We're glad that you're happy with eZee Absolute. We promise you to impart our best services. Also, we will surely look into your suggestions. Meanwhile, please keep sending your valuable suggestions at cm@ezeetechnosys.com Regards, Team eZee

Replied April 2019

Ambuj

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2016

Great robust software

Very stable and functional software for small to medium size hotels. Provides all the necessary elements for the operation.

PROS

Ease of use, 24/7 support and reliability

CONS

Lack of group booking functionality No documentation provided after upgrades

Vendor Response

Hi Ambuj, First of all, thanks for recognizing the quality of our services. It inspires us to continue with the same enthusiasm. We would like to notify you that we do have the feature of group booking. However, our next updated release is going to come in August 2016 in which more detailed feature will be available. If you are in need of documentation, you can always contact our live support chat and get it from there. Please write to us at cm@ezeetechnosys.com for more query. Regards, Team eZee

Replied July 2016

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