--- title: "Guesty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Guesty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Guesty is a good fit for you!" source_url: "https://www.softwareadvice.com/vacation-rental/guesty-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) / Guesty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/guesty-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/guesty-profile/alternatives/) # Guesty User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,032 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 786 reviews (76%) - 4 stars: 146 reviews (14%) - 3 stars: 35 reviews (3%) - 2 stars: 19 reviews (2%) - 1 star: 46 reviews (4%) ### Most mentioned pros - I also really like the ability to set up automatic messages, which saves us a tremendous amount of time, and how easily I can coordinate with my service team within the platform. - One of the biggest strengths was the reporting capabilities, especially with the upgraded features, which provided valuable insights into portfolio performance. - Some of the things I like most about Guest is that it offers, Value for money, good customer Support, an intuitive user interface, good security, and support my business growth. ### Most mentioned cons - Figures pulled through from Booking.com are wrong every single time, meaning we have to manually check and correct them each month — completely defeating the point of automation. Despite repeated attempts to get this fixed, the issue persists, and support has been unreliable throughout. - Even with the accounting modules set up, I'm unable to make changes to commission payments if we've struck undue deal with an agent, or even change the booking source at all after entering a reservation. - Synchronization problems and loss of configurations following certain updates on the site; When the same guest books more than one apartment, sending the link through the guest app often causes a bug, forcing us to repeat the process multiple times; ## Guesty customer reviews Showing reviews 1-25 of 1,032 (page 1). ### Guesty Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy using guesty and the integrations it has with other apps. It’s been improving so much over the past months! and I also love the support it gives when I contact them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The connectivity with other apps and how they synch really well together. I like to use Guestyapp to manage the information safely for my guests too #### Cons messaging - it’s a bit too complicated to find how to message each guest, because of all the columns it creates in the same page #### Vendor response Hi Elisa, Thank you for sharing your thoughtful feedback with us. We are delighted to hear how much you enjoy using Guesty, along with our app integrations, seamless connectivity, and customer support. Supporting your business as it grows is our top priority, and we appreciate your note regarding the messaging interface. Feedback like yours helps us continuously refine and improve our platform to better serve you. We look forward to continuing to build a strong, trusted partnership with you. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### Guesty API - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been working with guesty since 2017 and I've had the opportunity to see how this company has grown. As a software engineer I've always received support from technical team, although they are always open to our improvements suggestions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like must about Guesty is their API. Having I'm a Software Engineer this API brings a lot opportunities of customization for every Guesty feature. #### Cons Guesty does not have a open sandbox environment to allow developers make tests without affecting real data of our customers. #### Vendor response Hi Yolanda, Thank you for your review and for being a valued partner with us since 2017. We are glad to hear that our API and technical support team have helped you build custom solutions over the years. We also appreciate your feedback regarding an open sandbox environment, as insights from software engineers like you help us improve. We value your long-standing trust in Guesty and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### One of our favourite vendors - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall almost everything that I tried to do was possible quite easily. This isn't taken for granted. Thumbs up! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Guesty is very open to feedback. Their API is reliable and feature-rich. They also have plenty of useful integrations. #### Cons The financial side needs some love and care - especially around bulk editing of taxes and fees but the team assured me that it is coming. #### Vendor response Hi Eran, Thank you for taking the time to share your feedback with us. We are glad to hear that you find our platform easy to use, our API reliable, and our interface modern. Building a trusted partnership with you is our top priority, so we really appreciate your constructive input regarding bulk editing for taxes and fees. We are actively working on improving this area to make managing your financial processes much seamless for you. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### Excellent experience. I recommend it. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. I would certainly recommend it to other hosts without a doubt. It has supported our growth and opened great avenues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent platform with constant improvement. It is our third PMS since we started the company and it is the one that has been more comprehensive and stable to accompany our portfolio growth. #### Cons Since the offering is so broad, sometimes the focus is on the new shiny thing vs strengthening the core offering. #### Vendor response Hi Daniel, Thank you for sharing your thoughtful feedback with us. We are glad to hear that Guesty has been a comprehensive and stable partner in supporting your portfolio's growth over time. We also truly appreciate your honest note regarding our core offering versus new feature development. Feedback like yours helps us keep our priorities aligned with what matters most to our hosts. We are committed to continuously strengthening our platform so we can continue to earn your trust and support your business for years to come. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### A powerful PMS for growing professional property managers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Guesty has been very positive. We use it as the operational backbone of our short-term rental management business, and it has allowed us to centralize reservations, communication, channels and many recurring tasks. It is a powerful platform once properly configured, although there is a learning curve and some areas could be simplified. For a professional operator managing multiple properties and channels, Guesty provides a solid foundation for scaling operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Guesty gives us one central platform to manage multiple properties across different booking channels. The channel management, automated guest communication, reservation management and integrations are particularly useful for our daily operations. It saves a significant amount of time and makes it possible to manage a growing portfolio without increasing the administrative workload at the same pace. We also appreciate the large ecosystem of integrations with tools such as PriceLabs and Chekin. #### Cons Some parts of Guesty could be more flexible and intuitive, especially when dealing with more complex multi-unit operations. Certain settings are spread across different sections and can take time to understand or configure correctly. Pricing is also relatively high, particularly as the number of listings grows, #### Vendor response Hi Lena, Thank you for sharing your thoughtful feedback with us. We are glad to hear that Guesty serves as a reliable operational backbone for your growing business, helping you centralize reservations and save valuable time. We truly value your trust as you scale, and we take your comments regarding usability and pricing to heart as we continuously work to refine our platform and better support complex operations. We look forward to continuing our partnership and supporting your success every step of the way. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### So sad to say goodbye - Overall rating: 5/5 - Reviewer: Star B. - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My best experience was being able to dig into the advance reporting and identifying booking trends... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used Guesty for several years to manage our short-term rental portfolio, and it was a great platform for what we needed. Guesty provided the tools to efficiently manage our properties, and the platform was consistently evolving to keep up with the needs of the vacation rental industry. One of the biggest strengths was the reporting capabilities, especially with the upgraded features, which provided valuable insights into portfolio performance. We are no longer using Guesty simply because we no longer manage short-term rentals, not because of the platform itself. Overall, Guesty was a great solution for managing and growing our STR portfolio, and I would recommend it to other property managers looking for a robust PMS. #### Cons The basic reporting is not my favorite because I am an analytical person and need to have an insight on the overall picture. #### Vendor response Hi there, Thank you so much for taking the time to share your feedback with us. We are truly glad to hear that Guesty was a valuable partner for your short-term rental portfolio over the years and that our advanced reporting tools provided you with the insights needed to track your business trends. While we miss having you as a customer, we completely understand your transition away from short-term rental management and wish you the absolute best in all your future ventures. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### Automated reports don't work, repeated promises not kept - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We were told Guesty's monthly reporting would be fully automated, but this has never worked correctly. Figures pulled through from Booking.com are wrong every single time, meaning we have to manually check and correct them each month — completely defeating the point of automation. Despite repeated attempts to get this fixed, the issue persists, and support has been unreliable throughout. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The concept of centralised, automated reporting across booking channels is exactly what we needed — when it works as intended, it would save significant admin time. #### Cons Automated monthly reports do not work correctly — Booking.com figures are wrong every time and require manual correction. Repeated attempts to get this fixed have failed. Call-backs promised by the support team have not happened; we get emails instead, which don't resolve the issue. Communication from our customer success manager has been almost non-existent for months. #### Vendor response Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the direct booking website, the account cancellation process, and your concerns regarding continued charges. We understand how frustrating it can be to repeatedly follow up on these matters, and we regret the inconvenience this has caused. Your feedback has been shared with the relevant teams for further review. We appreciate you bringing these concerns to our attention and helping us identify areas where we can improve. Sincerely, The Guesty Customer Experience Team Replied October 2026 --- ### STR owner or manager? I'd recommend Guesty any day of the week - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience has been great and that's why we've been with them for the last 4 years, growing from zero to more than 400 STR listings with them as our PMS partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They fully support us with any questions that we have and they've helped us evolve as a business every step of the way. Their Customer Success managers are great and really want to help you succeed. I recommend with my eyes closed. #### Cons They offer so many tools and perks (which is honestly really positive), but it can sometimes feel a little bit overwhelming given that they are rolling out so many new product updates that we don't have the operational bandwidth to test them all. #### Vendor response Hi Samuel, Thank you for taking the time to share your thoughtful feedback with us. We are truly honored by your continued trust over the last four years and are thrilled to have supported your incredible growth from zero to over 400 listings. Partnering with you every step of the way is deeply rewarding for our team, and we remain dedicated to ensuring you always feel supported as your business evolves. We also appreciate your feedback regarding the pace of our product rollouts and are working hard to make exploring new features as seamless and manageable as possible for your operations. Best regards, The Guesty Customer Experience Team Replied August 2026 --- ### I'm a Guesty Fan! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Over 2.5 years with Guesty, the relationship genuinely evolved into something collaborative. What started as a customer experience grew into a real partnership — I worked closely with the team, provided feedback, shared ideas, and was able to test new features firsthand. The account management team actually listened, which made all the difference. It became a mutually beneficial dynamic where my input shaped the product and their responsiveness shaped my experience. It's a rare thing to feel that kind of connection with a software vendor, and it made the overall experience genuinely wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Make it much shorter.What stands out most about Guesty is the people and the platform's commitment to continuous improvement. The team is knowledgeable, responsive, and genuinely invested in your success — they feel like partners, not just support staff. On top of that, the product evolves consistently, with updates that clearly reflect real user feedback. In a fast-moving industry, having a software partner that keeps pace makes a real difference. #### Cons The platform moves fast, which is one of its strengths — but occasionally that momentum means new features ship before the foundation is fully solid. Bugs do surface from time to time, and it can feel like the focus on building new things sometimes takes priority over ensuring existing functionality is airtight. A bit more attention to stability and polish would go a long way. #### Vendor response Hi Tasha, Thank you so much for your kind words and for being such a valued partner over the last 2.5 years. We truly appreciate your feedback regarding our teams commitment and the collaborative relationship we have built together; it is exactly the kind of partnership we strive for. We also take your comments on platform stability and polish to heart, as we are dedicated to ensuring our foundation is as solid as it is innovative. Your trust means everything to us, and we look forward to continuing to evolve and grow alongside your business. Best regards, The Guesty Customer Experience Team Replied July 2026 --- ### Guesty Experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased with Guesty. Still working out a few small issues. Highly recommend onboarding one on one. So great to have everything in one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love having all platforms, Airbnb, VRBO, and Booking.com combined into one calendar and messaging inbox. #### Cons Customer service is lacking. Would love to see a chat feature with a more automatic way to get an answer to a question or help with an issue. #### Vendor response Hi Lois, Thank you so much for sharing your feedback with us. We are thrilled to hear that you love having your Airbnb, VRBO, and Booking.com channels combined into one unified calendar and inbox. Your trust in Guesty Lite to manage your short-term rental means a lot to us. We also appreciate your honesty regarding our customer service and the desire for an automated chat feature. Building a reliable and supportive experience is our top priority, and we are actively working to improve our support options to better serve you. We are glad the onboarding and setup were well worth the effort, and we look forward to supporting your business as you grow. Best regards, The Guesty Customer Experience Team Replied June 2026 --- ### Owner - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees The young and driven team at Guesty is dedicated to development, which positively impacts the software's evolution. Users benefit from a modern interface, although invoicing issues have been a concern. Full review available after login on Software Advice --- ### Guesty For Hosts- WORTH EVERY PENNY - Overall rating: 5/5 - Reviewer: Andy A. - Industry: Airlines/ Aviation - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been fantastic!! love the platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that everything is consolidated into a few pages. Everything you need is either in the Calendar, Messaging, or Menu screens #### Cons I'd like to see better text integration. I'd also like more control over custom charges (ex: pet policy) --- ### Great Software that is easy to use! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall Guesty for Hosts is a game changer. I would recommend to anyone - easy to use, easy to expand off of, affordable. Good Product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to set up and add on different features. It gives you most of what you need for a full scale STR Business. #### Cons The Owner Statements and occasional glitches are not very good. --- ### Worst customer support ever - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Worst investment ever #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The software is good but if you have an issue expect no customer support for weeks literally for weeks, you will lose booking and money . #### Cons Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT --- ### Guesty: Overpromising, Under-delivering, and Unethical Billing Practices - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons. From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them. The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid. Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services. Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say. #### Cons > Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. > Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities. > Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb. > Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system. #### Vendor response Hi Diego, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team Replied November 2024 --- ### Great feature set, good value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: a free trial · daily - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Overall very positive - good set of features that work well and take the effort out of listing a house(s) on multiple rental channels. The feature set compares well with others in the market and *if* the Airbnb ranking booster works (I'm not sure it does yet, but here's hoping!) then it's worth going for YP over anything else out there just for that. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the automated message function which I use for automated booking, check-in and check out messages. I has saved me a lot of time and works brilliantly! I like being able to sync prices from Airbnb to Booking.com (with a % markup to account for higher Booking.com fees). The rating booster and auto-snooze seem like good ideas, but unfortunately I haven't seen any improvements in my ranking since I started to use. #### Cons The timeline only seems to pull in a few entries at a time before needing to make another network request to load some more - this results in repeatedly seeing the little YourPorter icon when scrolling through timeline. The UI is also bit clunky/not very intuitive to use. --- ### Scalable Platform That Supports Growth and Operational Control - Overall rating: 5/5 - Reviewer: BJ H. - Industry: Hospitality - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. #### Cons When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. #### Vendor response Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Best in Class everything for a reasonable price - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered YourPorter saves so much time and it just works. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automated Messaging is killer. Truly flexible in so many ways. For the price this is the only app where you can sms guests and your team. #### Cons Improved website templates and booking widget would seal the deal --- ### Honest review from a power Guesty user - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Guesty has been largely positive. As a short-term rental operator, it has become an essential part of how I run my business day-to-day. The platform offers unmatched integration with OTAs, covering listing distribution, updates, and financial management all in one place. On top of that, Guesty has the best API documentation I've come across, making it an excellent foundation for anyone looking to build custom solutions on top of their PMS. For anyone considering a switch, Guesty is definitely a top contender. I say this as someone who has spent meaningful time with Smoobu, Hostify, Hostaway, and several others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredible customer success from Jay and his team. Product that focus on the important features. Higher priced than their competitors but has unmatched quality. We save a lot of time on listing distribution, finance, and listing updates due to their really good connections with the OTAs. #### Cons There is honestly not a lot of bad things to mention about Guesty. Their focus seem to be switching somewhat to capturing revenue from new add-ons instead of improving existing features. #### Vendor response Hi Njål, Thank you for your incredible feedback and for highlighting the work of Jay and our team. We are truly honored to be an essential part of your day-to-day operations and to provide the reliable connections and API documentation you need to grow. We hear your feedback regarding our focus on existing features versus new add-ons; building trust means listening to your needs, and we are committed to ensuring our core platform remains the high-quality foundation your business deserves. We appreciate your recommendation and are excited to continue supporting your success in the short-term rental market. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Mobile. Universal. Failing. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I have been a ProHost on Guesty for Hosts (formerly known as YourPorter) for many years now and only after testing/comparing nearly every short term rental software on the market in excruciating depth. At that time back in 2019, this was truly the premier option for managing a handful of short term rental properties quickly, efficiently, and from any device. The Porter team felt small, but development was rapid and support responsive. Most/all of that changed with the acquisition and rebranding into Guesty for Hosts. Customer support responses are canned, generic, and generally careless. Significant bugs, including major ones that mess up pricing when used with industry standard smart pricing tools, break availability windows when toggling between options, and mandate force-quitting the iOS mobile app on every relaunch are persistent and unresolved months after being reported. While I still love the idea of mobile-first channel manager with the features and flexibility that Guesty for Hosts offers, the growing list of major bugs that cause me hours of troubleshooting and self-solving are growing old and I am beginning to start looking/testing other channel management tools that work more consistently and reliably, without costing an arm and a leg. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Automated messaging includes several features beyond the industry standard dynamic tags from customer reservations like if/then messaging criteria that can be used to create advanced guest upsells based on whether or not there are guests checking in before/after others, whether a guest has completed the integrated check-in form, and how many other reservation variables such as min/max guests, min/max stays, and days to check-in. Additionally, the mobile-first UX of the product makes managing on smartphone (almost) as easy as managing on desktop, with most/all features available on the go, even if things like messaging templates are largely unusable given tiny text entry fields and dated web-frame based UI. Lastly, integrated direct booking capability provides additional revenue opportunities for hosts with chops to register their own domain name and promote their own booking capabilities to avoid the 20-30% platform tax. #### Cons Ever since the Guesty acquisition customer support has gone off the rails: support inquiries are generally responses with canned/generic responses, new features are nonexistent, and longstanding bugs in the software (like the one that can't unblock availability in your calendar if/when you change the availability window) will cost hosts who use the product real dollars. Additionally, the dated mobile interface, while undoubtedly innovative back in its day used a dated, cross-platform technology that's largely just embedding sliding webpage frames inside of a local mobile app. This has led to the need for me to force-quit the iOS map nearly *every single time it's launched* in order to even view/access the calendar on an iPhone. --- ### Going for Guesty - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything. #### Cons What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon. #### Vendor response Hi Susan, Thank you for being a valued part of the Guesty community for the past two years and for sharing your detailed feedback. We are thrilled to hear that our integrations, automated response system, and dedicated support from your account executive have made your work easier and more enjoyable. We also appreciate you highlighting the website editing process; please know that we are committed to refining our tools to better support your international needs and simplify your workflow even further. We value the trust you have placed in us and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Love the software it just has some major hiccups with booking.com - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Being more hands off of the business and automating it as much as I can. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Amazing when it syncs perfectly like it does with Airbnb #### Cons Love the software it just has some major hiccups with booking.com and doesn't have as many direct integrations as other platforms --- ### Short-term hosts, start with Your Porter App - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allowed me to combine my previous use of multiple apps. #### Cons The user interface should be a bit more inviting and user-friendly. --- ### Great value and simple interface, good app - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Intuitive interface, good value for money, only charges per listing and allows you to list each on multiple sites (AirBnB, VRBO), income reports are easy and convenient #### Cons Glitches often when trying to change nightly rate from app, doesn't sync with AirBnB instantaneously, doesn't offer as much flexibility of when it can send automated messages, doesn't sync reservation changes with AirBnB. --- ### Easiest way to manage your STR - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: a free trial · weekly - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The simplicity. So easy to manage and communicate with guest with just a click of a button. I love how I can sync my cleaners calendar to mine. #### Cons As of now, I haven't disliked anything! ---