Hostaway

RATING:

4.7

(851)

About Hostaway

Hostaway is the #1 rated, and fastest growing all-in-one vacation rental software for property managers who want to get more bookings with less hassle. Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. We have top-status, plug-and-play integrations with all major travel platforms, so you can easily and reliably synchronize your listings across channels like Airbnb, Vrbo, Booking.com, Google, Expedia, and more. Ready to go pro? Learn why thousands of property managers are using Hostaway to take their vacation rental business to the next level, and will help you: -Increase profitability and occupancy through multi-channel distribution, dynamic pricing and y...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Hostaway Pricing

Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized pricing plan based on your needs.

Free trial: 

Not Available

Free version: 

Not Available

Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
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Hostaway Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hostaway

1 - 5 of 846 Reviews

Midge

Hospitality, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2022

Support from Hostaway

User Profile

Anastasiia

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

We are absolutely thrilled to join the Hostaway family

PROS

We love how intuitive it is to use it. The onboarding process is very easy to follow and [sensitive content hidden] from Onboarding Team has been absolutely amazing! The integration of the OTAs has been instant, the payment system is great, the booking engine seems quite easy to use too. We've been using it for less than a month but it is already saving us so much time with the automation of all the processes.

CONS

So far, the only issue we have is that there is no way to tag the apartments or mark the reservations with a tag/note "early check-in" or "luggage drop off" in the App so our team can be notified, can easily see the changes and prioritize cleaning of those apartments. That would be a brilliant addition in the future!

Reason for choosing Hostaway

The price, clear communication, very structured emails and amazing Sales Team.

Brittany

Hospitality, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2024

Deceiving Sales Proposal & Lack of Customer Service

PROS

I was really excited for Hostaway. I loved the look and feel of the system, the features seemed great, although I didn't get far enough to use them.

CONS

I manage properties with several owners, so I need reporting at the unit level. This was a specific feature and requested and repeatedly spoke about with my sales representative. $500 later between onboarding fees & first month, I was told that that wasn't available, no money back. Disappointed to say the least! Onboarding can take 10 days to 2 weeks for your first session and time between onboarding sessions is too long considering they only give you a short period of time to access it.

Reasons for switching to Hostaway

Looking for more features as we scale the company

Keith

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2024

Hostaway - good but painful!

We moved from Hostify to Hostway due to the greater amount of features available. Whilst we still believe we did that right thing it has taken a time, effort and money to get things working well. Even now, 2 months later we are uncovering syncing errors which have cost us dearly. Anyone thinking of using this product needs to make absolutely sure that data is being snycronised correctly. It's also worth noting that whilst Hostaway has a very in depth online help centre the actual customer services is frustrating whereby agents don't seem to understand the problems.

PROS

Amount of Features Owner Statements Guest Portal Booking Engine

CONS

Data Synchronisation Payment Processing Customer Support Task Management Analytics Financial Reporting

Reason for choosing Hostaway

We chose Hostaway over Guesty due the the price difference.

Reasons for switching to Hostaway

We moved from Hostify to Hostway due to the greater amount of features available.

Patrik

Commercial Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

Don’t use Hostaway. You will regret it.

Negative in the extreme. We are having to go to court to try and get money back that hostaway charged us after canceling. Don’t let them get your financial info. You will regret it.

CONS

Hostaway was a total ripoff. Horrible customer support and very difficult to use. And if you do use it you will have a very difficult time getting rid of it. They billed me even after canceling and refused to refund money. And it took weeks to relist properties in VRBO after canceling HOSTAWAY resulting in major losses.