Hostaway Software

Hostaway Software

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36

Recommendations

FrontRunners 2022

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About Hostaway

Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use. The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website a...
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Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.

Hostaway User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 274 reviews

Midge

Company size: 1 employee

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

Support from Hostaway

Vagelis

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

BEST PROPERTY MANAGEMENT SOFTWARE

BEST TEAM AND TOOLS

Pros

EASE OF USE , TECHNOLOGY , DESIGN

Cons

EVERYTHING IS PERFECT AND THE TEAM SUPER SUPPORTIVE

User Profile

Justin

Verified reviewer

Company size: 10,000+ employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

July 2019

Hostaway Review

Pros

Very easy to use and it is good to book rental vacations

Cons

everything is good with this software but customer service does take a while.

Response from Hostaway

Hello Justin, thank you very much for your kind words. While we appreciate feedback, it can sometimes be subjective. Based on your feedback, we looked at our stats and found out the median response times had gotten longer. As a result of it, we immediately increased the size of our support team by 200%. As you can see in the other reviews, the outcome was excellent supprot with fast reponse times. Thank you again for helping us strive to become even better!

Replied May 2021

Karen

Company size: 1 employee

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

So Far So Good

I am new to this business so I don't have anything to compare it to except when I was helping a friend who had to jump from one channel to the other all the time. It was confusing so I really like the streamlining of this software.

Pros

I really like having everything in one place. I am still learning everything it can do but I am very impressed so far. Being able to have cleaners in on the app so they can just take the jobs that work for them is very helpful.

Cons

There is a lot to learn about how to use the software and I feel like the teaching sessions go by so fast and I have so many more questions.

Reasons for choosing Hostaway

I like how the platform looked and the price.

Sabeeh

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

February 2022

Hostway usage after 4 month

Can say I am still in middle of the ocean.

Pros

user friendly menu options. Ease of use. Integration to apps .Payment gate stripe connectivity.

Cons

1.On main window there should be an option to maximize the view of calendar by hiding the left menu view. 2.On invoice there is no logo or company details coming. 4.On the web portal link there should be a print to pdf option for the booking offered for guest to print out as there are some of the corporate clients who needs to get approval from their companies or get advance payments. 5.Tax option (City tax/DTCM Tax) missing where not able to set for eg 10 AED for studio/one bed room and 20 AED for two bed room- Also not possible to set if days are more than 30 days max Tourism fee should be 30 days x10 AED 6.There should be available meeting calendar for the support based on their expertise like finance or reservations or website so we can chose correct ones. 7.On boarding crash course initial 3 days is fine . But there should be follow-up calls from support as we develop clarifications once start using the software. 8.There should be an option to send some notification for example if we want to send guest arrival info to a building security/reception. Now possible to send to guest and CC to another email.THis case we dont need to inform guest.

Reasons for switching to Hostaway

Payment gateway stripe connectivity

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