---
title: "Hostaway Software Reviews, Demo & Pricing - 2026"
description: "Review of Hostaway Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/vacation-rental/hostaway-profile/"
page_type: "product"
language: "en"
---

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Hostaway

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Overview

[Reviews](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/hostaway-profile/alternatives/)

# Hostaway Review

Custom quote 1 plan

Wondering if Hostaway is right for your organization?

Our Channel Management Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Hostaway

4.8

[(1623)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/)

Pricing

Pricing available upon request

### About Hostaway

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation.

What You Can Do With Hostaway:  
\*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google)  
\*Real-time sync on availability, pricing, and calendars across all connected channels.  
\*Manage all reservations and conversations in one unified inbox.  
\*Automate 93% of repetitive guest communication with AI Replies.  
\*Increase earnings by 25%+ with Dynamic Pricing.  
\*Track performance with advanced reporting and insights.  
\*Self-serve Owner Portals and automated statements for professional, transparent owner reporting  
\*Connect your 200+ tools through powerful integrations.  
\*Create or connect your own direct booking website to cut OTA commissions

Everything works together, so you don’t have t...

o. Why Hosts Choose Hostaway: Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. Get Started: Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you.

Wondering if Hostaway is right for your organization?

Our Channel Management Software selection experts can help you in 15 minutes or less.

## Hostaway User Interface

## Popular Hostaway Alternatives

Main Product

Hostaway

4.8

[(1623)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/)

Ratings Breakdown

-   4.59Ease of use
-   4.56Value for money
-   4.72Customer support
-   4.65Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/)

4.4

[(485)](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/)

Ratings Breakdown

-   4.41Ease of use
-   4.17Value for money
-   4.26Customer support
-   4.38Functionality

Pricing

Starting at $23.00 per month

Get Price

Alternative Product

[Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/)

4.5

[(2234)](https://www.softwareadvice.com/property/buildium-property-manager-profile/reviews/)

Ratings Breakdown

-   4.32Ease of use
-   4.37Value for money
-   4.43Customer support
-   4.27Functionality

Pricing

Starting at $62.00 per month

Get Price

Alternative Product

[Jurny](https://www.softwareadvice.com/crm/jurny-profile/)

4.5

[(45)](https://www.softwareadvice.com/crm/jurny-profile/reviews/)

Ratings Breakdown

-   4.44Ease of use
-   4.53Value for money
-   4.59Customer support
-   4.56Functionality

Pricing

Starting at $4.00 per month

Get Price

Alternative Product

[ResMan](https://www.softwareadvice.com/property/ensoware-resman-profile/)

4.6

[(602)](https://www.softwareadvice.com/property/ensoware-resman-profile/reviews/)

Ratings Breakdown

-   4.64Ease of use
-   4.63Value for money
-   4.44Customer support
-   4.57Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Innago](https://www.softwareadvice.com/property/innago-profile/)

4.9

[(536)](https://www.softwareadvice.com/property/innago-profile/reviews/)

Ratings Breakdown

-   4.80Ease of use
-   4.95Value for money
-   4.87Customer support
-   4.76Functionality

Pricing

Available upon request

Get Price

## Hostaway Pros and Cons

We analyzed 1,623 verified reviews for Hostaway to find out what actual users really think.

Select to learn more

Responsive And Knowledgeable Support

Hostaway offers responsive customer support with knowledgeable agents who assist users through setup and ongoing questions. Many users appreciate the professionalism, patience, and availability of the support team, noting that issues are addressed thoroughly and guidance is provided through various channels, including live calls and dedicated account managers.

Personalized Onboarding Assistance

Hostaway's onboarding process is highly praised for its structured, personalized approach. Users highlight the helpfulness and expertise of onboarding specialists, who guide them step-by-step, answer questions, and provide tailored support to ensure a smooth transition and understanding of the platform’s features.

Intuitive And User-Friendly Interface

The platform is recognized for its intuitive, user-friendly design that makes managing properties straightforward. Users find the dashboard easy to navigate, appreciate centralized controls, and value the ability to handle multiple aspects of their business from one place with minimal learning curve.

Messaging Functionality Limitations

Messaging features in Hostaway are frequently criticized for lacking translation, slow message syncing, and limited mobile app capabilities. Users mention missed or delayed messages, difficulty managing communications across channels, and a less intuitive inbox compared to other platforms.

Complex And Costly Pricing

Users report that Hostaway's pricing structure is confusing, with hidden fees, unexpected charges, and a lack of transparency. Many find the software expensive relative to its features, and some have experienced billing issues, difficulty canceling, and dissatisfaction with the value received for the cost.

Limited Website Customization Options

Hostaway's website customization is seen as restrictive, with users noting limited control over images, fonts, and color schemes. There are complaints about the inability to fully personalize guest portals, upload logos, or easily adjust layouts, making it challenging to tailor the site to specific branding needs.

## Hostaway Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Hostaway Features

-   Popular features found in Channel Management
    
    Calendar Management
    
    Campaign Management
    
    Data Synchronization
    
    Dynamic Pricing
    
    Incentive Management
    
    Lead Management
    
    Multi-Channel Distribution
    
    Order Management
    
    Partner Portal
    
    Pipeline Management
    
-   More features of Hostaway
    
    Access Controls/Permissions
    
    Accounting
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Appointment Management
    
    Availability Indicator
    
    Availability Management
    
    Billing & Invoicing
    
    Billing Rate Management
    
    Booking Management
    
    Booking Notes
    
    Built-in Accounting
    
    Calendar Sync
    
    Catering Management
    
    Channel Analytics
    
    Channel Management
    
    Collaboration Tools
    
    Commission Management
    
    Communication Management
    
    Contact Management
    
    Content Management
    
    Credit Card Processing
    
    CRM
    
    Customer Database
    
    Customer History
    
    Customer Support
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Reports
    
    Customizable Templates
    
    Dashboard
    
    Data Import/Export
    
    Discount Management
    
    Document Management
    
    Drag & Drop
    
    Electronic Payments
    
    Electronic Signature
    
    Email Management
    
    Email Templates
    
    Employee Management
    
    Event Calendar
    
    Expense Tracking
    
    Extended Stay
    
    Financial Management
    
    For Hospitality Industry
    
    For Vacation Rentals
    
    Front Desk Management
    
    GDS/OTA Integration
    
    Guest Check-in/Check-out
    
    Guest Communications
    
    Guest Experience Management
    
    Guest Tracking
    
    Housekeeping Management
    
    Inbox Management
    
    Inventory Control
    
    Inventory Management
    
    Inventory Tracking
    
    Invoice Management
    
    Listing Management
    
    Loyalty Program
    
    Maintenance Management
    
    Maintenance Scheduling
    
    Marketing Automation
    
    Marketing Management
    
    Mobile Access
    
    Mobile App
    
    Multi-Channel Campaigns
    
    Multi-Channel Management
    
    Multi-Channel Marketing
    
    Multi-Channel Sync
    
    Multi-Currency
    
    Multi-Language
    
    Multi-Location
    
    Multi-Property
    
    Occupancy Management
    
    Online Booking
    
    Online Payments
    
    Opportunity Management
    
    Owner Portal
    
    Owner Statements
    
    Partner Management
    
    Payment Processing
    
    Performance Metrics
    
    Point of Sale (POS)
    
    Price/Margin Management
    
    Promotions Management
    
    Property Database
    
    Property Management
    
    Rate Management
    
    Ratings/Reviews
    
    Real-Time Analytics
    
    Real-Time Data
    
    Real-Time Notifications
    
    Real-Time Updates
    
    Referral Management
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Reservations Management
    
    Restriction Management
    
    Revenue Management
    
    Reviews Management
    
    Role-Based Permissions
    
    Room Booking
    
    Room Inventory
    
    Sales Reports
    
    Search/Filter
    
    Short/Long Term Rental
    
    Single Property
    
    SMS Messaging
    
    Spa/Activity Management
    
    Task Management
    
    Tax Management
    
    Template Management
    
    Tenant Portal
    
    Tenant Screening
    
    Third Party Booking
    
    Third-Party Integrations
    
    Transaction History
    
    User Management
    
    Website Integration
    
    Website Management
    
    Workflow Management
    
    Work Order Management
    

## Hostaway Integrations

Stripe

Integration rated 4.6 from 236 reviews

PriceLabs

Integration rated 4.8 from 209 reviews

Vrbo

Integration rated 4.1 from 85 reviews

Turno

Integration rated 4.5 from 43 reviews

Breezeway

Integration rated 4.7 from 22 reviews

Beyond

Integration rated 4.6 from 15 reviews

See all 50 integrations

## Hostaway User Reviews

## Hostaway customer ratings

- Overall rating: 4.8/5
- Total reviews: 1,623

### Rating distribution

- 5 stars: 1,406 reviews (87%)
- 4 stars: 140 reviews (9%)
- 3 stars: 25 reviews (2%)
- 2 stars: 14 reviews (1%)
- 1 star: 38 reviews (2%)

### Secondary ratings

- Ease of use: 4.6/5
- Value for money: 4.6/5
- Customer support: 4.7/5
- Functionality: 4.6/5

---

### Very Glad we Chose Hostaway

- Overall rating: 5/5
- Reviewer: Steve B.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

I just completed my onboarding with [sensitive content hidden] . She did a tremendous job of explaining the entire platform, and in some cases, re-explaining! Normally these onboarding meetings are 4 meetings- it took me 7. [sensitive content hidden] was gracious with her time, and was thoughtful in all her interactions, making sure we felt comfortable before moving on to each new phase. Really appreciate her level of detail and strong product knowledge!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Streamlining all of our processes, from messaging, accounting, AI integrations, and even maintenance needs.

#### Cons

It's a little tedious getting started with other OTA's, since they all have different rules and requirements. This part is time consuming.

#### Reasons for choosing Hostaway

Hostaway was willing to invite us to their 2026 Symposium in Tampa. It felt like they wanted us as customers. They also worked with us on price, which made them more competitive over Guesty.

---

### Unparalleled service

- Overall rating: 5/5
- Reviewer: Marco Antonio L.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

They have gone above and beyond what I would expect in customer service, only one word "Outstanding"

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Great customer service and patience, Aki sat with me on the phone fixing a few reservations that had misplaced numbers and the wrong tax information,we went over 8 diferent reservations one by one on the same phone call and she was patient and attentive, also quick to solve the issues.

#### Cons

Nothing to dislike, at one point on a different call I requested to speak with a specific person that had helped me before and was able to fix the issues that I explained, and they promptly sent her a message and she replied on an email eventhough shr was already out of the office, and we were able to talk the following day and fix all the issues I had with multiple reservations, service is top noch

#### Reasons for choosing Hostaway

Mostly price since it will get even more expensive at scale

#### Reasons for switching to Hostaway

To expensive to scale over 4 properties, given I got a black Friday deal with Hostaway

---

### Payment processing

- Overall rating: 5/5
- Reviewer: Ashok R.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Mary was helpful and has experience in helping the customers. Hostaway has Channel integration and direct booking web site.

#### Cons

Some times, specially on weekends it's hard to connect with onboarding specialist. Hostaway does't pay local parish taxes.

---

### Smooth Transition, Excellent Support and a Promising Platform

- Overall rating: 5/5
- Reviewer: Monica O.
- Verified reviewer: Yes
- Industry: Leisure, Travel & Tourism
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

So far, my overall experience with Hostaway has been very positive. The onboarding process has been smooth and well supported, and the platform feels intuitive and easy to navigate despite offering a wide range of functionality. Customer support has been responsive and helpful throughout the transition. I'm still relatively new to the software, but the experience so far has given me confidence that it will be a strong fit for our business as we continue implementing and exploring its features.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

We've recently transitioned to Hostaway, and I've been very impressed with the experience so far. The onboarding process has been well structured and surprisingly straightforward, particularly considering the amount of information, properties, reservations and integrations involved in changing channel managers. Customer support has also been excellent. The team has been responsive, knowledgeable and genuinely helpful whenever I've had questions or needed guidance through the setup process. Having that level of support during such a significant transition has made a real difference. I'm also finding the platform intuitive and easy to navigate. There is plenty of functionality behind it, but the day-to-day tools are logical and user-friendly, which has made getting familiar with the system much easier than expected. We're still early in our Hostaway journey, but based on the onboarding, support and ease of use so far, it's been a very positive experience and I'm looking forward to seeing what we can achieve with the platform once everything is fully implemented.

#### Cons

I haven't been using Hostaway long enough yet to identify anything I particularly dislike. I'm still exploring the platform and its functionality, so I think it would be premature to comment on any limitations at this stage. So far I am happy with everything I have been using.

#### Reasons for choosing Hostaway

Overall ratings found online for Hostaway compared to the other products. For Cloudbeds, a great product and features, but didn't fit my business model.

#### Reasons for switching to Hostaway

Customer support and Financial Reporting

---

### Hostaway provides excellent 1:1 onboarding support

- Overall rating: 5/5
- Reviewer: Christina R.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

[sensitive content hidden] has been very helpful and knowledgeable. Onboarding with a dedicated rep spread out over a number of calls/days has made it so much easier. I love not being directed to a pre recorded zoom call.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Customer support! The onboarding process was personalised and great for a techno dinosaur like me. I also love that I now have a direct booking website.

#### Cons

My cleaners need a separate email account for each host. Frustrating as I have recommended my cleaners to a number of hosts and one of them is already using their email address. I need it to be simpler to add cleaning tasks directly to my cleaner's calendar (without them needing to access Hostaway's app) It would be great if the task could be added to their calendar (ie. apple, google etc) and a link in the calendar that takes them to the app to 'complete' the task and upload photos etc.

#### Reasons for choosing Hostaway

A colleague was already using it and recommended to me

---

### I would recommend staying away based on my experience with onboarding so far

- Overall rating: 1/5
- Reviewer: Jørgen B.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

The advertised features seems great. The layout of the dashboard seem intuitive, and their app seem fine.

#### Cons

Based on our experience with their onboarding so far, I would recommend everyone to stay away from this company. Here are the main reasons: 1) They assigned to us an onboarding specialist with only three months tenure in the company - and our meetings were after opening hours for the relevant market in Hostaway (EMEA) - so that the onboarding specialist had no live support from her colleagues during the onboarding sessions. 2) The onboarding specialist was unable to get minimum night stays and gap nights rules to work. The onboarding session was cancelled during the third session due to this - there was no point in continuing before the issue was resolved. 3) Twice Hostaway updated something and caused the minimum night stays for the weekly and monthly rate plans on the booking com Extranet to be removed (those minimum night stays were and should have been 7 and 28 days). Perhaps this was expected booking com extranet behaviour - in that case Hostaway's onboarding specialist or support should have given a warning/arranged with booking com to keep the minimum night stays for the weekly and monthly rate plans before making a change. This resulted in bookings coming in with a length of just a few days but at a monthly rate (ie. a very low nightly rate). 4) The IVR voice on the Hostaway phone support line claim that they are the only channel manager with 24 hours "free phone support" (or something similar). I don't know what kind of technicality this is based on- to me it seems like a dishonest claim. 5) I spent 20-25 minutes waiting for someone to pick up when I called their support line. The alternative is email - I waited three days for an email answer from support. 6) They have no support chat function, so that if a support email that they have sent is unclear, there is no way of quickly getting a clarification from them. 7) Today, more than one week after onboarding started they have still not managed to implement the basic features of minimum night stays and gap nights.

#### Reasons for switching to Hostaway

Because Tokeet did lacked streamlined marketing features, and a good, price competative direct web booking solution. And they seemed to stop upgrading their direct booking widgets (apparently in order to sell Webready - their standalone website solution).

---

### financial reporting needs help

- Overall rating: 3/5
- Reviewer: Cara L.
- Verified reviewer: Yes
- Industry: Real Estate
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

Honestly - frustrating. I do not know what more to say. It has been a LONG process and lots of back and forth and still not right

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 2/5
- Customer support: 3/5
- Functionality: 2/5

#### Pros

It is set up fairly well and I like how it looks and mostly how it lays out. We had high hopes but have run into issues a lot

#### Cons

The financial reporting and linking to pay out TOT, owner's payouts, etc is SERIOUSLY LACKING. This may be the downfall. We paid for a new website to work with your program and finally happy there but now if my boss cannot handle the basic close out financials, I do not know what she will do

#### Reasons for switching to Hostaway

My boss hated it - now she wants to go back to it because at least it has all the financial reports and inclusion we need for owners statements etc.

---

### Happy with Hostaway

- Overall rating: 5/5
- Reviewer: Matthew D.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

Shaki recently helped me with a support issue I was having on the financial side of things. She was extremely knowledgeable and friendly. Fixed my issue in a few minutes. I highly recommend working with her.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I love how robust the platform is. I really appreciate the phone support and quick response time of support overall. The AI is impressive.

#### Cons

There's so many bells and whistles that I don't feel like I fully understand all of the features and what's available.

#### Reasons for switching to Hostaway

Hostfully did not work for our business model

---

### Financial report help with [sensitive content hidden]

- Overall rating: 5/5
- Reviewer: Hannah C.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall I think Hostaway is amazing, every time I meet a new property manager I recommend Hostaway. I have had the luck of [sensitive content hidden] time twice now, and each time he has helped more than I expected.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

[sensitive content hidden] was fantastic at helping me with my issue, he helped even more than my expectation and has been able to put my mind to rest.[sensitive content hidden] understood my instructions very well, even though I hadn't explained them clearly.

#### Cons

I waited too long on the calls, I never got through so I had to end the call. This was really disappointing

#### Reasons for switching to Hostaway

Horrendous channel manager, the customer service was poor

---

### Smooth Onboarding

- Overall rating: 5/5
- Reviewer: Birkan S.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

So far, I am very satisfied with my overall experience with Hostaway. The onboarding process was very smooth, and I was able to receive support quickly whenever I needed help. I would especially like to thank [sensitive content hidden] for his support and assistance throughout the onboarding process.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Hostaway is very user-friendly and easy to navigate. The onboarding process was smooth and straightforward, and whenever we needed assistance, the support team was easy to reach and very responsive.

#### Cons

One limitation we have experienced is when using Hostaway together with PriceLabs. It would be very helpful to have more flexibility to override single-night gaps directly, especially when managing short gaps between reservations.

#### Reasons for switching to Hostaway

Supercontrol was not able to provide utilities what we were looking for.

---

Showing 1 - 10 of 1623 Reviews

[See All Reviews](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/)

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