About Hostaway
Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.
The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking eng...
Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
June 2021
Vagelis from homm
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2021
BEST PROPERTY MANAGEMENT SOFTWARE
BEST TEAM AND TOOLS
Pros
EASE OF USE , TECHNOLOGY , DESIGN
Cons
EVERYTHING IS PERFECT AND THE TEAM SUPER SUPPORTIVE
November 2020
Kim from Carr Realty of the Poconos
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Top notch customer service
Pros
We found Hostaway to be the perfect option for our property management side of the business. [SENSITIVE CONTENT HIDDEN] went above and beyond meeting with us to get us started and through the first few months of operation. Now we deal primarily with the customer service via the app, and they get back to us immediately. They will either fix the issue we're having or we dialogue and troubleshoot to fix. They are constantly working to streamline the program for property managers in terms of calendar updates, updating listings etc. We host between 20-30 properties and they've been great to work with. Highly recommend.
Cons
Sometimes the updates are glitchy, but customer service immediately attends to the issue. It's a newer software and very inexpensive compared to its competitors so minors issues are is to be expected, but they troubleshoot and update constantly.
Reasons for Choosing Hostaway
We liked [SENSITIVE CONTENT HIDDEN] and our interactions with him. The price was definitely what caught our eye, but our overall customer experience has been top notch. When we dealt with Hostfully we didn't care for our sales rep. He didn't listen to our needs, didn't send out time reminders and links for meetings, and was overall no where near as responsive as we needed them to be. Hostaway won us over.
April 2021
Amy from Greenway Rentals
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
Great Customer Service and All Questions answered
Everything was easy and explained to me to implement easily.
Pros
I liked how easy it was to implement with the help of the customer service professional. I was shown all the features and am going to use more than what I initially came to the product for.
Cons
None so far. Everything is great after fully implementing.
Reasons for Choosing Hostaway
Ease of use and for smaller business needs.
Reasons for Switching to Hostaway
Not answering questions and a bug in the system when I had double bookings.
June 2021
Baptiste from Chambres panda
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
5.0
Functionality
1.0
June 2021
Not suitable for guesthouse
Pros
Easy setup, good and responsive support team
Cons
The software is really not suitable for a daily use for Guesthouse. It had major operational flaws : - it's not possible to change the room of the guest in the property if reservation is from a channel manager - not possible to see easyly what is the balance of each reservation, need to make a lot of click - really complicated to add items (like breakfast) and then bill them - booking.com integration problem - if the client change his reservation on booking.com , it will create a duplicated reservation and need to contact support to remove the other one The booking engine is really complicated with no translation, only english. They propose google translation but the integration is messy.
March 2021
Keiran from Lifty Life
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
No Other PMS Compares
The software solves a lot of issues for me, but three core problems were solved because of Hostaway. 1) Channel distribution, 2) Automated guest communication, 3) Cleaning/task coordination.
Pros
Hostaway was able to distribute my listings across the main sales channels with ease. While it does have a lot of other features the primary reason for purchasing this software was for the ease of managing multiple units across multiple OTA's.
Cons
Like any other software, trying to learn how the platform works takes time, but overall it was super easy!
Reasons for Choosing Hostaway
Honestly, I had a demo with Guesty and the salesperson seemed rude. I also didn't like the commission pricing model they had.
