Hostaway is a cloud-based vacation rental solution that helps property managers advertise on various channels, manage bookings and process payments. It can also be accessed via native mobile apps available for Android and iOS devices.

Hostaway offers a workflow automation feature that enables managers to send automated emails to guests. They can also create events, assign tasks and track their progress on a regular basis. The solution lets managers add new users and control their access to the portal. It also features property rate management, which allows users to update rates on various listing platforms.

Hostaway’s reporting feature lets users create and export reservations, cancellations and financial reports. Property owners can also develop growth strategies for their properties based on business performance reports generated by the solution.

Hostaway offers APIs that allow users to create or integrate tools for managing rates, calendar availability, reservations, amenities and listings. Support is available via email.

Calendar display
Calendar display

Calendar display

Reservations page

Reservations page

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



38 Reviews of Hostaway

Overall rating

4.5 / 5 stars

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Josh from Shaner Hotel Group

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Functionality

December 2018

Hostaway Vacation Rental Software

It can be used by not only the owner but it can also be used by a property manager, it appears to me that it can be used simultaneously to manage many different properties and to tackle a lot of challenges that property managers face.

Pros

Able to have direct bookings from site has easily made it easier to generate more revenue and easier on the end user.

Cons

Not sure that a mobile app was the best thing to add into the capabilities or focus as it is so much easier to use a computer to access and better overall use.

Review Source: Capterra

christopher from Nook

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great start but poor functionality

Nothing

Pros

Good setup and support, user friendly software that was easy to pick up and work with. Think Airbnb over booking,com

Cons

Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly. A good start but very basic in its fictionality and options. good for amateurs but not for serious users

Review Source: Capterra

Rebecca from MSCI

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Hostaway, yet another amazing booking software.

Pros

The customer service for Host away is exceptional. Whenever there is a problem or there is an issue setting up the interface, Host away staff is there 24/7 to help with any questions. The ease of use, functionality, and appearance of the product is also great.

Cons

The payment process has been a bit clunky at times, but that may have just been our server. Other than that and sometimes being slow, this has been a very helpful product!

Review Source: Capterra

John from Villa Del Mar

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great overall, customer support needs improvement. Integration with some channels slow.

All in one place platform

Pros

Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.

Cons

Support.
Sales don't fulfill their promises.
Multi-calendar needs work. Keeps jumping after each input.
Revenue manager needs improvement.
2 months later and still not connected to my major bookings provider.
Guys, if you had sent me a review form, I would have told you all this.

Review Source: Capterra

Simon from BENSIMON apartments

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great product with innovativ ideas

Pros

Easy to use and very straight forward. Details are very carefully thought through. Great and fast support. Especially our customer rep. knows the product very well and has great to ideas for solving upcoming problems. All in all great value for money.

Cons

Few things are in early stage but getting developed and improved more and more. For connection apartments, the implementation is still a bit though but I´m sure our customer rep. and his team will solve that soon.

Review Source: Capterra

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Good first impressions

Pros

I was checking out host away to manage some vacation rental postings on multiple platforms. Hostaway streamlines the rental system by combining bookings from several medias. The interface is easy to use and doesn't overwhelm you with a lot of options!

Cons

I have not contacted customer service yet, so I can't comment on the service communication however, it does seem like they've had an influx of customers resulting in a slightly less personal experience.

Review Source: GetApp

Lisa from H&P Properties

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Great PMS and channel manager in one that actually integrates with Airbnb. Continually improving!

Pros

Integrates with a number of good channels for STRs and they have very responsive customer service. Any time I have a question I get an answer within a day, and they even update me on development timelines so I know what new features to expect. I've watched this company grow and hope to see even more out of it in the future

Cons

Still a little new (as of spring 2017) so some kinks being worked out, and some features are needed to make it truly powerful, but I feel confident that this time next year they will have all the most important features down pat!

Review Source: Capterra

scott from Armitage Realty

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

STAY AWAY !!!! TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES

STAY AWAY !!!! TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES Interface confusing terrible customer support saw no value tried to cancel multiple times . had to dispute charges on credit card

Pros

nothing

Cons

bad interface support and customer support

Review Source: Capterra

Maro from Indigo Travel Dubrovnik

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Great and very useful app!

I am very surprised by the options this great app has, because even some older and famous channel managers don't have some options HostAway has - like linking multiple Airbnb accounts. I recommend HostAway highly!

Pros

Linking multiple accounts of an advertiser like Airbnb.

Cons

Stability, but that will come with time.

Review Source: Capterra

Moira from Tig Lammax Hospitality

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Overall a good product

As a time and effort saver, even in its present partly developed state, this is a very usable product. There are still a few hiccups but so long as one is aware of them, they do not detract from the usability, merely that the additional functionality can't yet be relied upon, specifically the automation which has not worked for us. Overall, we are very pleased and would not like to be without it!

Pros

Automated connection to AirBnB and Booking.com ensuring that there is no double booking.

Cons

Automation not yet working

Review Source: Capterra

Ron from Silver Moon Bed & Breakfast

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Great software for a great price

Hostaway delivers incredible value for money in managing most major OTA's for our bed & breakfast. Customer service is next to perfect in assisting and testing availability issues.

Review Source: Capterra

Mark from moonlightmesaretreats.com

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Great Service

Easy to sync calendars, accurate and very friendly service. Although I am not using it to its fullest potential I do feel that this service could be a great addition to our business.

Review Source: Capterra

Pawe from Supply Chain

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Just superb

I have to really admit that hosteway from the early beginning is the only one channel manager I use. I got two listings which are basically managed at all stages through hostaway. The constant development and new addons makes it better & better and its really worth to consider for "small" hosts like me.

Pros

Easy dashboard, multi new addons, useful, essentials

Cons

Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings

Review Source: Capterra

Response: Hostaway, Hostaway

July 2018

Thank you Pawe

dorina from edaprtment

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

February 2017

The best customer support

I am very pleased with hostaway support. Whenever I had problems or questions they replied very soon with help.

Pros

It is cheaper than others.
The support replies very fast.

Cons

there are not enough websites to list the apartment compared to some other sites. The whole point of using a managing website is to be able to list the space on multiple websites.

Review Source: Capterra

Andre from Catalyst Group Ltd.

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Good service but fully depending on others

While the service itself is great and keeps improving and expanding, it is just a middleman service by nature which means the true results come from the other services it connects to. This makes it hard for me to review this service as I don't have too much luck with the connected services, safe for one of those I currently use. I am sticking around however as Hostaway keeps expanding and I hope to connect to more services which eventually will work for me as well. For what Hostaway is doing, I am satisfied and it's at a great price.

Pros

Keeps expanding.

Cons

Still kinda new so I have patience for new features.

Review Source: Capterra

Luis from Lp

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Great tool!!

After I tried it was much easier than i thought. Great tool, save us time and money. I will use always hostaway.

Review Source: Capterra

Andrey from Villa Lav doo

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

my small experience with app

easy to use, informative personal kind and skilled thank you easy to use, informative personal kind and skilled thank you easy to use, informative personal kind and skilled thank you easy to use, informative personal kind and skilled thank you

Pros

informative

Cons

price

Review Source: Capterra

Robert from RW

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Excellent service

Helped me get on top of my account, kept prices accurate and generated more business. I highly recommend.

Review Source: Capterra

Sylvain from AlmbyBNB

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Happy of the product

We have been using HostAway for last 6 months and we are happy of it. They are still some features we would like to see as booking widget for website.

Pros

Easy to use

Cons

needs booking widget for website

Review Source: Capterra

Viktor from Guesthouse pod orehi

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

February 2017

It works better then expected.

I was searching the internet far and wide for a solution that would reliably sync our room. It does this without fail. What I like the most is the super fast support. I needed help to find some settings and had some general questions about pricing when the chat support came in handy. I've learned about the Hostawey platform trough a web forum when doing my research.

Pros

Simplicity of GUI and use.

Cons

Some features didn't work at first; multicalender didn't show occupation of rooms correctly.

Review Source: Capterra