Hostaway Software
FrontRunnersÂ
About Hostaway
Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.
The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website a...
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Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
Other Top Recommended Vacation Rental Software
Hostaway User Reviews
OVERALL RATING
Showing 1 - 5 of 274 reviews
Midge
Company size: 1 employee
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Support from Hostaway
Vagelis
Verified reviewer
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2021
BEST PROPERTY MANAGEMENT SOFTWARE
BEST TEAM AND TOOLS
Pros
EASE OF USE , TECHNOLOGY , DESIGN
Cons
EVERYTHING IS PERFECT AND THE TEAM SUPER SUPPORTIVE
Justin
Verified reviewer
Company size: 10,000+ employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2019
Hostaway Review
Pros
Very easy to use and it is good to book rental vacations
Cons
everything is good with this software but customer service does take a while.
Response from Hostaway
Hello Justin, thank you very much for your kind words. While we appreciate feedback, it can sometimes be subjective. Based on your feedback, we looked at our stats and found out the median response times had gotten longer. As a result of it, we immediately increased the size of our support team by 200%. As you can see in the other reviews, the outcome was excellent supprot with fast reponse times. Thank you again for helping us strive to become even better!
Replied May 2021
Karen
Company size: 1 employee
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2022
So Far So Good
I am new to this business so I don't have anything to compare it to except when I was helping a friend who had to jump from one channel to the other all the time. It was confusing so I really like the streamlining of this software.
Pros
I really like having everything in one place. I am still learning everything it can do but I am very impressed so far. Being able to have cleaners in on the app so they can just take the jobs that work for them is very helpful.
Cons
There is a lot to learn about how to use the software and I feel like the teaching sessions go by so fast and I have so many more questions.
Reasons for choosing Hostaway
I like how the platform looked and the price.
Sabeeh
Company size: 2-10 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Hostway usage after 4 month
Can say I am still in middle of the ocean.
Pros
user friendly menu options. Ease of use. Integration to apps .Payment gate stripe connectivity.
Cons
1.On main window there should be an option to maximize the view of calendar by hiding the left menu view. 2.On invoice there is no logo or company details coming. 4.On the web portal link there should be a print to pdf option for the booking offered for guest to print out as there are some of the corporate clients who needs to get approval from their companies or get advance payments. 5.Tax option (City tax/DTCM Tax) missing where not able to set for eg 10 AED for studio/one bed room and 20 AED for two bed room- Also not possible to set if days are more than 30 days max Tourism fee should be 30 days x10 AED 6.There should be available meeting calendar for the support based on their expertise like finance or reservations or website so we can chose correct ones. 7.On boarding crash course initial 3 days is fine . But there should be follow-up calls from support as we develop clarifications once start using the software. 8.There should be an option to send some notification for example if we want to send guest arrival info to a building security/reception. Now possible to send to guest and CC to another email.THis case we dont need to inform guest.
Reasons for switching to Hostaway
Payment gateway stripe connectivity
