Great!

Financial reporting is handy when you have the correct formulas set upSynced calendar - very fast New add on sections

We don't have a solution yet as to how to full our financial reporting as often payments from one month fall into the next so in that sense we're probably making it more complicated for ourselves but we're still looking for the best way to use Hostaway to do this in the most accurate way.

[sensitive content hidden] from customer care was exceptional. She answered all of our questions and took almost 2 hours to make sure everything was working correctly.

Is very reliable. We have never had issues using the product. Very professional and well thought UI

A little bit expensive compared to other top tier PMSs

Exceptionally poor and amateurish business experience with Hostaway. No additional value compared to other platforms that cost half as much. Awkward set up experience with lots of hidden settings that should be defaulted. You are contractually obligated to pay for set up when it should be free. The fact that you have to pay someone to show you how to set up a listing is indicative of how bad their software is. And yes I have set up listings on other platforms before without needing any guidance.Dismal documentation and useless support. Takes days to get an answer - if you even get an answer. They probably can't train up people fast enough because the software is so poorly designed. No excuse is acceptable for the poor support for paying customers.I deleted all my listings and then they re-appeared again, probably as an excuse to bill me. Have to dispute charges because Hostaway is charging for additional listings we never had, and continues to bill us despite terminating the contract. I can't do business with another company that operates like this.

AirBnB Pro integration had fast sync operation.

Too many missing guest details with VRBO integration. Had to spend hours checking bookings and manually entering in guest information into the reservation management portal.Really poor workflow with this application. Process designed by software engineers not business users. Ugly user interface and no intuitive design.Mobile app could not load over a data connection - had to connect to wifi. If you changed to a data connection it would prompt for a password then time out. Never had issues with other apps over data - except Hostaway.Mobile app locked up continuously and was unable to send out messages to guests to address their concerns. Tried restarting app and even rebooting my smartphone which was at latest OS version. Absolutely useless as a mobile app.Awkward setup process and should have better templates or examples. So many repetitive clicks when it should be defaulted.Cannot send attachments or images with automated emails. This is critical to giving our guests additional information related to check-in and finding the unit.The only thing worse than the software is their support. I received faster answers from competing applications support people and I wasn't even their customer yet! All you'll get from Hostaway is silence and excuses about support. Trying to cancel this subscription and of course you have to go through support to do so. Support doesn't answer and does nothing. Really dishonest business practice. I have no trust in this business.

Our experience with Hostaway has been very positive. We have over 30 properties being managed through the system. The cost benefit has been great and the possibility of integration with several booking channels has been a big plus.The management of guest charges and the possibility, the control and communication tools are excellent!

Hostaway has fast integration with all leading booking channels in the market. Exporting and importing listings is quick and simple.Furthermore, the management of formulas, charges, reports and information for properties is customizable and very dynamic.

When we started using Hostaway, we noticed a certain delay in getting a response to open tickets for the support team. However, from 1 month to now the waiting time has dropped drastically and it has also become easier to contact support by phone.