--- title: "Hostaway Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hostaway. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hostaway is a good fit for you!" source_url: "https://www.softwareadvice.com/vacation-rental/hostaway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) / Hostaway Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hostaway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hostaway-profile/alternatives/) # Hostaway User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 1,622 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,405 reviews (87%) - 4 stars: 140 reviews (9%) - 3 stars: 25 reviews (2%) - 2 stars: 14 reviews (1%) - 1 star: 38 reviews (2%) ### Most mentioned pros - The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management. - Hostaway's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers. - The platform is user-friendly, efficient, and makes it much easier to manage listings across multiple booking channels like Airbnb, VRBO, and Booking.com all in one place. ### Most mentioned cons - UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases. - Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend. - There was a lack of ability to trouble shoot in the moment when we were experiencing a problem with a booking enquiring received through AirBnb. ## Hostaway customer reviews Showing reviews 1-25 of 1,622 (page 1). ### Payment processing - Overall rating: 5/5 - Reviewer: Ashok R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mary was helpful and has experience in helping the customers. Hostaway has Channel integration and direct booking web site. #### Cons Some times, specially on weekends it's hard to connect with onboarding specialist. Hostaway does't pay local parish taxes. --- ### A great start with Hostaway - Overall rating: 5/5 - Reviewer: Maria L. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Hostaway has been very positive. It is a comprehensive property management platform that has helped us streamline our operations, manage bookings across different channels and automate many repetitive tasks. There is naturally a learning curve because of the number of features available, but the onboarding process made this much easier. Fatih who conducted our training, was excellent and made a real difference to our experience. His knowledge of the platform, clear explanations and friendly approach gave us confidence to start using Hostaway from the beginning. Overall, we feel well supported and very positive about our decision to use the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway has made managing multiple properties and bookings much easier by bringing everything together in one place. The platform offers a wide range of features and integrations that help us automate many of our daily tasks and keep our operations organised. I would also particularly like to mention Fatih from the onboarding team. He was fantastic throughout the entire onboarding process. The training sessions were very clear and easy to follow, and he has a great ability to explain even the more complex features in a simple and practical way. He was always friendly, patient, attentive and happy to answer all our questions. Having this level of support made the transition to Hostaway much smoother for us. #### Cons As we are still relatively new to Hostaway, we haven't had enough time to explore the platform in depth and identify any major downsides. So far, the main areas we feel could be improved are related to workflow and ease of use. For example, some changes need to be made directly on the specific booking platform rather than through Hostaway, which can make certain tasks less convenient. Another small frustration is that when we receive a notification for a new guest message and click on it, it takes us to the Hostaway homepage rather than directly to the relevant conversation in the inbox. It would be much more practical if notifications linked straight to the message. These are relatively minor points, though, and overall our experience so far has been very positive. #### Reasons for switching to Hostaway Beds24 was difficult to use and not very intuitive. We were looking for a more user-friendly platform with better support and a smoother overall experience. --- ### Excellent knowledge and very helpful - Overall rating: 5/5 - Reviewer: Evan K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Positive. I like the fact that I can call and get support usually in the same day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] helped me figure out the financials section and correct many errors that I had with my listings to make sure to run accurate financial reports. #### Cons It is a little expensive and there have been a few growing pains with the constant upgrading and changing of the software. Financials were a challenge for me as a I am not an accountant/bookkeeper. The email replies to issues are often not helpful or successful. Usually need to schedule or make a phone call or the issue remains unsolved for weeks in waiting for replies, etc.. --- ### Hostaway....great product for vacation rentals! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall quite good.....I still can't wrap my head around why everyone wants to use this super light gray font. On the tutorial pages some of it is actually illegible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process with [sensitive content hidden] was fantastic. She is professional, quick but not too quick, educating along the way, but getting us set up properly. Her work motivated us to work on the right things at the right time, and by the end of the process, we felt confident on how to track and run our business through Hostaway, and troubleshoot as well. [sensitive content hidden] is a fantastic person, and really made our experience much less stressful than we were anticipating. #### Cons Fees per units...add up quick. Concept is good.... Also, our Yale locks have a six digit key pad, which as far as I know does not work with the 4 digit assignment with the Auto generated code #### Reasons for choosing Hostaway Great reviews and ease of use. Contracting and onboarding as been great. --- ### Smooth Transition, Excellent Support and a Promising Platform - Overall rating: 5/5 - Reviewer: Monica O. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered So far, my overall experience with Hostaway has been very positive. The onboarding process has been smooth and well supported, and the platform feels intuitive and easy to navigate despite offering a wide range of functionality. Customer support has been responsive and helpful throughout the transition. I'm still relatively new to the software, but the experience so far has given me confidence that it will be a strong fit for our business as we continue implementing and exploring its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've recently transitioned to Hostaway, and I've been very impressed with the experience so far. The onboarding process has been well structured and surprisingly straightforward, particularly considering the amount of information, properties, reservations and integrations involved in changing channel managers. Customer support has also been excellent. The team has been responsive, knowledgeable and genuinely helpful whenever I've had questions or needed guidance through the setup process. Having that level of support during such a significant transition has made a real difference. I'm also finding the platform intuitive and easy to navigate. There is plenty of functionality behind it, but the day-to-day tools are logical and user-friendly, which has made getting familiar with the system much easier than expected. We're still early in our Hostaway journey, but based on the onboarding, support and ease of use so far, it's been a very positive experience and I'm looking forward to seeing what we can achieve with the platform once everything is fully implemented. #### Cons I haven't been using Hostaway long enough yet to identify anything I particularly dislike. I'm still exploring the platform and its functionality, so I think it would be premature to comment on any limitations at this stage. So far I am happy with everything I have been using. #### Reasons for choosing Hostaway Overall ratings found online for Hostaway compared to the other products. For Cloudbeds, a great product and features, but didn't fit my business model. #### Reasons for switching to Hostaway Customer support and Financial Reporting --- ### I would recommend staying away based on my experience with onboarding so far - Overall rating: 1/5 - Reviewer: Jørgen B. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The advertised features seems great. The layout of the dashboard seem intuitive, and their app seem fine. #### Cons Based on our experience with their onboarding so far, I would recommend everyone to stay away from this company. Here are the main reasons: 1) They assigned to us an onboarding specialist with only three months tenure in the company - and our meetings were after opening hours for the relevant market in Hostaway (EMEA) - so that the onboarding specialist had no live support from her colleagues during the onboarding sessions. 2) The onboarding specialist was unable to get minimum night stays and gap nights rules to work. The onboarding session was cancelled during the third session due to this - there was no point in continuing before the issue was resolved. 3) Twice Hostaway updated something and caused the minimum night stays for the weekly and monthly rate plans on the booking com Extranet to be removed (those minimum night stays were and should have been 7 and 28 days). Perhaps this was expected booking com extranet behaviour - in that case Hostaway's onboarding specialist or support should have given a warning/arranged with booking com to keep the minimum night stays for the weekly and monthly rate plans before making a change. This resulted in bookings coming in with a length of just a few days but at a monthly rate (ie. a very low nightly rate). 4) The IVR voice on the Hostaway phone support line claim that they are the only channel manager with 24 hours "free phone support" (or something similar). I don't know what kind of technicality this is based on- to me it seems like a dishonest claim. 5) I spent 20-25 minutes waiting for someone to pick up when I called their support line. The alternative is email - I waited three days for an email answer from support. 6) They have no support chat function, so that if a support email that they have sent is unclear, there is no way of quickly getting a clarification from them. 7) Today, more than one week after onboarding started they have still not managed to implement the basic features of minimum night stays and gap nights. #### Reasons for switching to Hostaway Because Tokeet did lacked streamlined marketing features, and a good, price competative direct web booking solution. And they seemed to stop upgrading their direct booking widgets (apparently in order to sell Webready - their standalone website solution). --- ### Be Extremely Careful Before Signing with Hostaway - Overall rating: 1/5 - Reviewer: Marco R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered If you're a property manager considering Hostaway, my advice is simple: fully understand the contract before signing. Our company signed up, attended only the initial onboarding session, and quickly realized the platform was not the right fit for our business. We sent a written cancellation request immediately after our first onboarding meeting, before migrating our operations or fully implementing the software. Although Hostaway later confirmed in writing that our one-year agreement had been waived and that our subscription and account had been fully canceled, we were still billed for two additional monthly subscription fees. We disputed the charges with our credit card company but were unsuccessful. My biggest takeaway is not about the software itself—every PMS works differently and may be a great fit for some businesses. My concern is the contractual commitment and the cancellation process. If you're evaluating Hostaway: Read every contract provision carefully before signing. Ask detailed questions about the cancellation policy, notice period, and billing obligations. Don't assume that discovering during onboarding that the platform isn't the right fit will allow you to walk away without financial consequences. Keep every communication in writing. I wish I had known all of this before signing. I hope sharing my experience helps other property managers make a fully informed decision before committing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Their sales team is very convincing, but the experience after signing up was completely different!!! #### Cons What I liked least was the cancellation process and the lack of flexibility after the initial onboarding. #### Reasons for choosing Hostaway Because I believed it was the best option for our business. However, during our very first onboarding meeting, I realized that what the sales team had promised would not actually work for our operational needs. #### Reasons for switching to Hostaway Because I believed it was the best option for our business. However, during our very first onboarding meeting, I realized that what the sales team had promised would not actually work for our operational needs. --- ### Very Glad we Chose Hostaway - Overall rating: 5/5 - Reviewer: Steve B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I just completed my onboarding with [sensitive content hidden] . She did a tremendous job of explaining the entire platform, and in some cases, re-explaining! Normally these onboarding meetings are 4 meetings- it took me 7. [sensitive content hidden] was gracious with her time, and was thoughtful in all her interactions, making sure we felt comfortable before moving on to each new phase. Really appreciate her level of detail and strong product knowledge! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Streamlining all of our processes, from messaging, accounting, AI integrations, and even maintenance needs. #### Cons It's a little tedious getting started with other OTA's, since they all have different rules and requirements. This part is time consuming. #### Reasons for choosing Hostaway Hostaway was willing to invite us to their 2026 Symposium in Tampa. It felt like they wanted us as customers. They also worked with us on price, which made them more competitive over Guesty. --- ### Hostaway provides excellent 1:1 onboarding support - Overall rating: 5/5 - Reviewer: Christina R. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has been very helpful and knowledgeable. Onboarding with a dedicated rep spread out over a number of calls/days has made it so much easier. I love not being directed to a pre recorded zoom call. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support! The onboarding process was personalised and great for a techno dinosaur like me. I also love that I now have a direct booking website. #### Cons My cleaners need a separate email account for each host. Frustrating as I have recommended my cleaners to a number of hosts and one of them is already using their email address. I need it to be simpler to add cleaning tasks directly to my cleaner's calendar (without them needing to access Hostaway's app) It would be great if the task could be added to their calendar (ie. apple, google etc) and a link in the calendar that takes them to the app to 'complete' the task and upload photos etc. #### Reasons for choosing Hostaway A colleague was already using it and recommended to me --- ### Financial report help with [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Hannah C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I think Hostaway is amazing, every time I meet a new property manager I recommend Hostaway. I have had the luck of [sensitive content hidden] time twice now, and each time he has helped more than I expected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was fantastic at helping me with my issue, he helped even more than my expectation and has been able to put my mind to rest.[sensitive content hidden] understood my instructions very well, even though I hadn't explained them clearly. #### Cons I waited too long on the calls, I never got through so I had to end the call. This was really disappointing #### Reasons for switching to Hostaway Horrendous channel manager, the customer service was poor --- ### Happy with Hostaway - Overall rating: 5/5 - Reviewer: Hans H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I had an outstanding experience working with [sensitive content hidden] at Hostaway. From start to finish, [sensitive content hidden] was incredibly kind, supportive, patient, and extremely knowledgeable. She took the time to walk us through the entire setup process for our property listings and made sure everything was connected properly across all major booking platforms, including Airbnb, VRBO, and Booking.com. What really stood out was her professionalism and willingness to help every step of the way. No question was too small, and she always explained things clearly and thoroughly. Setting up and syncing multiple listing platforms can be overwhelming, but [sensitive content hidden] made the entire process smooth, stress-free, and easy to understand. Her expertise and customer service exceeded our expectations, and we truly appreciate the dedication she showed in helping our business get fully operational. Hostaway is fortunate to have someone like [sensitive content hidden] on their team. Highly recommend [sensitive content hidden] to anyone needing assistance she delivers exceptional customer service and genuinely cares about helping clients succeed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had a very positive experience using Hostaway for managing our vacation rental properties. The platform is user-friendly, efficient, and makes it much easier to manage listings across multiple booking channels like Airbnb, VRBO, and Booking.com all in one place. One of the biggest advantages of Hostaway is the seamless channel integration and synchronization. It helps prevent double bookings, keeps calendars updated automatically, and simplifies the entire management process. The automation features save a tremendous amount of time and make day-to-day operations much more organized and professional. Another standout feature is the excellent customer support. The team is responsive, knowledgeable, and genuinely committed to helping users succeed. Anytime we’ve needed assistance, the support staff has been patient, informative, and quick to resolve issues. Hostaway has helped streamline our business, improve efficiency, and make property management far less stressful. We highly recommend it to anyone managing short-term rentals and looking for a reliable, professional property management platform. #### Cons At this time, we honestly do not have any negatives to report about Hostaway. Our experience has been very positive overall. The platform has been reliable, easy to use, and extremely helpful for managing our property listings across multiple booking channels. The integrations work smoothly, the automation tools save us a lot of time, and the customer support team has been excellent whenever we’ve needed assistance. So far, Hostaway has met or exceeded our expectations, and we look forward to continuing to grow our business using their platform. #### Reasons for switching to Hostaway Talkguest was very difficult to navigate and very little support from customer service, including limited availabilty to have live support. --- ### Great PMS for short term villa rentals - Overall rating: 4/5 - Reviewer: Philip S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros [sensitive content hidden] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. [sensitive content hidden] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software. #### Cons The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future. #### Reasons for switching to Hostaway Guesty only works if you have an airbnb account first. And RentalWise had several critical bugs with the payment collection. --- ### Hostaway Booking and Support takes the cake - Overall rating: 5/5 - Reviewer: clem e. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing. I sincerely like the booking management and the support provided by your team. [sensitive content hidden] was the tech I spoke to today and he was incredibly fast and knowledgeable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love working with Hostaway and their team. The simplicity of the platform, the value and the user interface made this my choice after reviewing several competitors. The integrations with other booking platforms makes this a "no brainer" for me. The absolute plus is being able to call their support line with a question. I always get a person who is incredibly knowledgeable and helpful. Any suggestions are taken and implemented. I just got off a call with [sensitive content hidden] who successfully walked me though about 5 different things on the site which will allow me to generate more income! #### Cons I really like everything about Hostaway. We asked if there was a way to sort the properties by name, and BOOM, it was done. This is amazing #### Reasons for choosing Hostaway I liked the display/user interface for owners and managers as well as the ease of use --- ### Essential Partner with Unbeatable 24/7 Support - Overall rating: 5/5 - Reviewer: Doris S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Hostaway has been an absolutely incredible partner for our business. While the initial learning curve was bumpy—which is expected when migrating to or starting with any sophisticated property management system (PMS)—the commitment of their team made all the difference. We are extremely happy with the platform's capabilities and, most importantly, with the human support behind it. Value for Money: The platform’s ability to centralize booking management, sync calendars, and automate payments has proven to be an essential investment. It quickly pays for itself in efficiency and reduced manual workload. Ease of Use & Booking Management: Once our team moved past the initial setup phase, managing reservations, updating rates, and communicating with guests became seamless. The calendar synchronization is reliable and handles our inventory flawlessly across all channels. Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes navigating these essential financial tasks manageable. In conclusion, despite the initial learning curve and a few system quirks, the quality of the support team—especially the 24/7 availability and the expert financial guidance—makes Hostaway an indispensable five-star tool for our vacation rental operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The single most valuable asset is their 24-Hour Phone Support. This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent configuration issues or unexpected problems. Knowing there is always an expert available is the ultimate safety net. Furthermore, I must specifically highlight the financial expertise. Whenever I have complex financial questions regarding owner statements or payout formulas, [sensitive content hidden] has been incredible in every way. She is so helpful and has made navigating such complicated financial configurations easy and understandable. This level of dedicated, expert support is truly what sets Hostaway apart. #### Cons Hostaway still needs to work on improving the photo upload system. At the moment, it can be cumbersome when handling large batches of images. We would greatly benefit from improvements to its drag-and-drop functionality for reordering and organizing photos efficiently across listings. #### Reasons for choosing Hostaway Hostaway has 24/7 customer support that I can call --- ### Smooth Onboarding with Outstanding Support - Overall rating: 5/5 - Reviewer: Sonya M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My onboarding experience with Hostaway was thorough and well-supported, thanks in large part to [sensitive content hidden]. He was patient, knowledgeable, and incredibly responsive, walking me through each step of the setup process with clarity and care. From syncing channels to configuring fees and customizing the booking engine, [sensitive content hidden] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like [sensitive content hidden] made it feel manageable and even empowering. I felt heard, supported, and set up for success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hostaway’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or Booking.com. #### Cons The initial setup was more time-consuming than expected, there’s a lot to configure between listings, fees, automation, and channel syncs. Once it’s all dialed in, it runs smoothly, but onboarding definitely requires patience and attention to detail #### Reasons for switching to Hostaway We updated our channel pricing in Hostaway to tailor rates by platform. It’s helped us stay competitive, account for commission differences, and fine-tune our revenue strategy across Airbnb, Vrbo, and direct bookings. --- ### [sensitive content hidden] was Awesome! Thank you. - Overall rating: 5/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Love Hostaway once you get used to the program. There is a lot of great features. The customer support is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway customer service is the main reason I use this PMS software. Their customer service agents are all very knowledgable about the software, excellent communicators, and very professional. #### Cons Some integration issues still exist, but workarounds are typically provided. VRBO payment setup is not awesome and the House rules connectivity issue is an unfortunate issue to look into. International charges for subscriptions should also be communicated up front with customers. #### Reasons for choosing Hostaway Customer Service support 24 hours, with native English speakers. --- ### Look at other PMS solutions. - Overall rating: 2/5 - Reviewer: Kim G. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Mostly terrible. I was sold on their 24/7 phone support, but no one picks up the phone or calls back when you try to use that option. My support ticket has been "escalated" for almost 3 days, and there is still no resolution, and only limited responses that mostly consist of "we're working on it". Due to the lack of price syncing, a reservation was made during my busiest week for almost $400 less than the pricing set on Hostaway. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros My onboarding specialist was very nice and knowledgeable, but since then support has been a disaster. #### Cons I have had huge issues with syncing pricing across platforms. I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing. #### Reasons for choosing Hostaway Primarily because I was told there is 24/7 phone support, but I have never once been able to get anyone on the phone. --- ### Highly recommended - Overall rating: 5/5 - Reviewer: Jacques B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic, thank [sensitive content hidden] was absolutely amazing. very patient and informative. Highly recommended!!! She went above and beyond & even created custom formulas for me!! loved my experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons Nothing it was very smooth. Biggest thing for me was for numbers to sync. They are and I am very happy! #### Reasons for choosing Hostaway Just overall reviews and features. Definitely in the direction my company is going #### Reasons for switching to Hostaway Numbers did not sync properly from airbnb --- ### Good so far! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We are just starting but I'm hoping it's going to make my life easier once everything gets properly set up and synced. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that hostaway has the ability to connect with multiple booking platforms in one place which can streamline our operations and increase revenues. The onboarding support from our rep [sensitive content hidden] was great. #### Cons There were some integration issues with our current online booking platform that created some discrepancies which was troubling, although their tech support was quick in responding to the issue. #### Reasons for choosing Hostaway It seemed to have the most relevant functions for the best price. --- ### Best Customer Support from Nino - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Hostaway has been very positive. The only challenge I’ve encountered has been with the integration process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! #### Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. --- ### Excellent Platform with Outstanding Customer Support - Overall rating: 5/5 - Reviewer: George G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Hostaway has been very positive. It has become an important part of managing my properties and simplifying many of the operational tasks involved in running a short-term rental business. I would also like to give special recognition to [sensitive content hidden] , who has been exceptionally helpful throughout my experience. She has consistently assisted me from start to finish, patiently addressing my questions, helping troubleshoot issues, and making sure everything was properly resolved. Her professionalism, responsiveness, and willingness to go the extra mile have made a significant difference. Having someone like [sensitive content hidden] who genuinely takes ownership of the issue and follows through provides a great deal of confidence as a customer. Overall, I’m very satisfied with Hostaway and especially appreciate the quality of support provided by [sensitive content hidden] and the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hostaway provides a comprehensive and user-friendly platform that makes managing short-term rental properties much more efficient. I particularly appreciate the wide range of features, automation tools, and integrations that help streamline day-to-day operations. The platform continues to improve, and the support team has been very responsive whenever assistance is needed. #### Cons There can occasionally be delays in the transmission of emails and messages between the OTAs and Hostaway, which may result in slower communication and delayed responses. --- ### [sensitive content hidden] was VERY HELPFUL - Overall rating: 5/5 - Reviewer: Katie K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The support persons for the most part of very helpful, friendly, polite, and KNOWLEDGEABLE. 24 hour support is so important! [sensitive content hidden] is one of these support persons! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Hostaway hires people who are smart and can help me figure out problems and that it has 24 hour support. [sensitive content hidden] is one of those people. She was extremely helpful and pleasant to deal with. #### Cons Just the hold times...sometimes it is quite long...but not lately. Is there a place to give suggestions? There are things that should be possible to change and would help a lot. Where would I make those suggestions? --- ### South out to [sensitive content hidden] Customer Service Super-star - Overall rating: 5/5 - Reviewer: Samantha T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have been with Hostaway for 9 months and have found it a basically good platform. Of course you have to get used to certain peculiarities but the more recent customer service has been great. I couldn't do my job without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about Hostaway is the friendly and patient customer service. The Shout out to [sensitive content hidden] who has been a truly great help to me. Her professionalism and quick understanding of the issue I was having was appreciated. #### Cons As I am based in Australia there is no Hostaway-referred business which is a disappointment. Also I only have 2 properties which means I cannot access all the benefits of Hostway customers with more properties. #### Reasons for switching to Hostaway Price…………………………………………..,,……………………………………. --- ### Professionalism by Hostaway - Overall rating: 5/5 - Reviewer: Jeff L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Very solid experience. There are times where it takes a bit longer to reach support but Hostaway has multiple contact options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very patient, competent support. Very knowledgeable help. Answers backed up with documentation and example. #### Cons Everything was answered. Support person allowed for questions and was very patient in answering. I am happy. --- ### Hostaway is making my life easier! - Overall rating: 5/5 - Reviewer: Heather G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered From the initial sales presentation to my software launch the experience has been well organized, communication has been excellent, and the quality of the product has been even better than expected. In addition, the training staff, and [sensitive content hidden] in particular, has been outstanding. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform makes my job so much easier! The onboarding support from [sensitive content hidden] has been easy - [sensitive content hidden] answers all my questions, has taught me all the tricks to maximizing the features of Hostaway and has been enjoyable to work with. My bookings are managed more smoothly now, my guest communication is improved and I'm wondering why I didn't do this sooner. #### Cons A few of the setup items are not very self-explanatory. I appreciate the in-depth onboarding, but I did find that when I was exploring on my own during the setup phase there were things I would have liked to dive into and couldn't figure out without help. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/?page=2) --- Hostaway Reviews, Pros and Cons - 2026 Software Advice