--- title: "Hostaway Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hostaway. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hostaway is a good fit for you!" source_url: "https://www.softwareadvice.com/vacation-rental/hostaway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) / Hostaway Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hostaway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hostaway-profile/alternatives/) # Hostaway User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 1,623 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,406 reviews (87%) - 4 stars: 140 reviews (9%) - 3 stars: 25 reviews (2%) - 2 stars: 14 reviews (1%) - 1 star: 38 reviews (2%) ### Most mentioned pros - I like that Hostaway allows you to import and export a listing to multiple platforms and edit those listings (along with rules, amenities, etc) all within the Hostaway platform. - Overall, Hostaway has been a transformative tool for my property management operations, providing excellent reliability, time-saving automation, and a robust support team that makes scaling my business much more manageable. - The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management. ### Most mentioned cons - I have now been trying for around two weeks simply to get a meaningful response from Customer Success about leaving, beyond set up a call I have got nothing, not even a reply to my multiple emails with screenshots showing that I have set things up expressly as requested and still they fail. - Another small frustration is that when we receive a notification for a new guest message and click on it, it takes us to the Hostaway homepage rather than directly to the relevant conversation in the inbox. - The list of operational failures and workarounds goes on, and almost every workaround seems to involve me manually checking, remembering or intervening in something. ## Hostaway customer reviews Showing reviews 1-25 of 1,623 (page 1). ### Streamlined Management with Room for Customization - Overall rating: 5/5 - Reviewer: Garret D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Hostaway has streamlined vacation rental operations by centralizing messaging, reservations, and distribution into a single platform. The standout customer support—especially team members like [sensitive content hidden]—makes navigating any issues straightforward. Once fully configured, it significantly cuts down manual workload, making it a reliable solution for managing multiple properties efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comprehensive channel management: Syncing calendars, listings, and pricing across major platforms (Airbnb, VRBO, Booking.com) works reliably without double-booking issues. All-in-one automation: The messaging automation and guest management tools save significant time on daily administrative tasks. Exceptional human customer support: The support team is remarkably knowledgeable, responsive, and easy to deal with. A special shoutout to [sensitive content hidden], who was incredibly helpful and clearly knows the product inside and out. User-friendly interface: Navigation and central dashboard give a clear snapshot of operations at a glance. #### Cons Learning curve: Initial setup and configuration take time to get everything aligned properly. Mobile app limitations: While functional, the mobile app lacks a few advanced features available on the web version. --- ### Unparalleled service - Overall rating: 5/5 - Reviewer: Marco Antonio L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered They have gone above and beyond what I would expect in customer service, only one word "Outstanding" #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service and patience, Aki sat with me on the phone fixing a few reservations that had misplaced numbers and the wrong tax information,we went over 8 diferent reservations one by one on the same phone call and she was patient and attentive, also quick to solve the issues. #### Cons Nothing to dislike, at one point on a different call I requested to speak with a specific person that had helped me before and was able to fix the issues that I explained, and they promptly sent her a message and she replied on an email eventhough shr was already out of the office, and we were able to talk the following day and fix all the issues I had with multiple reservations, service is top noch #### Reasons for choosing Hostaway Mostly price since it will get even more expensive at scale #### Reasons for switching to Hostaway To expensive to scale over 4 properties, given I got a black Friday deal with Hostaway --- ### Payment processing - Overall rating: 5/5 - Reviewer: Ashok R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mary was helpful and has experience in helping the customers. Hostaway has Channel integration and direct booking web site. #### Cons Some times, specially on weekends it's hard to connect with onboarding specialist. Hostaway does't pay local parish taxes. --- ### Smooth Onboarding - Overall rating: 5/5 - Reviewer: Birkan S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered So far, I am very satisfied with my overall experience with Hostaway. The onboarding process was very smooth, and I was able to receive support quickly whenever I needed help. I would especially like to thank [sensitive content hidden] for his support and assistance throughout the onboarding process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway is very user-friendly and easy to navigate. The onboarding process was smooth and straightforward, and whenever we needed assistance, the support team was easy to reach and very responsive. #### Cons One limitation we have experienced is when using Hostaway together with PriceLabs. It would be very helpful to have more flexibility to override single-night gaps directly, especially when managing short gaps between reservations. #### Reasons for switching to Hostaway Supercontrol was not able to provide utilities what we were looking for. --- ### Great software for large portfolios across multiple platforms - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Hostaway on a daily basis to manage reservations for 100+ short term vacation rentals across VRBO, Airbnb, and more, including on our own website. I mostly use Hostaway for the calendar view, creating direct reservations, and viewing guest messages. I would highly recommend Hostaway for anyone with a large portfolio. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hostaway is a great hub for managing reservations from multiple platforms. I like that Hostaway allows you to import and export a listing to multiple platforms and edit those listings (along with rules, amenities, etc) all within the Hostaway platform. I also like that Hostaway allows for mobile access and that the calendar syncs across listing platforms. #### Cons The mobile usage of Hostaway is sometimes difficult to navigate. Some features are not available on mobile, like creating owners’ stays or clicking on a property’s links to platform-specific listings. Additionally, sometimes Hostaway does not sync correctly, and will allow for bookings to be accepted despite a calendar block. I would also love for Hostaway to adopt better mother/child listing options - for example, we have one listing where guests can rent one unit, two adjoining units, or the entire building (three separate listings). While we are able to place the individual unit under the two adjoining units, we are then unable to place the two adjoining units under the listing for the entire building. --- ### I would recommend staying away based on my experience with onboarding so far - Overall rating: 1/5 - Reviewer: Jørgen B. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The advertised features seems great. The layout of the dashboard seem intuitive, and their app seem fine. #### Cons Based on our experience with their onboarding so far, I would recommend everyone to stay away from this company. Here are the main reasons: 1) They assigned to us an onboarding specialist with only three months tenure in the company - and our meetings were after opening hours for the relevant market in Hostaway (EMEA) - so that the onboarding specialist had no live support from her colleagues during the onboarding sessions. 2) The onboarding specialist was unable to get minimum night stays and gap nights rules to work. The onboarding session was cancelled during the third session due to this - there was no point in continuing before the issue was resolved. 3) Twice Hostaway updated something and caused the minimum night stays for the weekly and monthly rate plans on the booking com Extranet to be removed (those minimum night stays were and should have been 7 and 28 days). Perhaps this was expected booking com extranet behaviour - in that case Hostaway's onboarding specialist or support should have given a warning/arranged with booking com to keep the minimum night stays for the weekly and monthly rate plans before making a change. This resulted in bookings coming in with a length of just a few days but at a monthly rate (ie. a very low nightly rate). 4) The IVR voice on the Hostaway phone support line claim that they are the only channel manager with 24 hours "free phone support" (or something similar). I don't know what kind of technicality this is based on- to me it seems like a dishonest claim. 5) I spent 20-25 minutes waiting for someone to pick up when I called their support line. The alternative is email - I waited three days for an email answer from support. 6) They have no support chat function, so that if a support email that they have sent is unclear, there is no way of quickly getting a clarification from them. 7) Today, more than one week after onboarding started they have still not managed to implement the basic features of minimum night stays and gap nights. #### Reasons for switching to Hostaway Because Tokeet did lacked streamlined marketing features, and a good, price competative direct web booking solution. And they seemed to stop upgrading their direct booking widgets (apparently in order to sell Webready - their standalone website solution). --- ### financial reporting needs help - Overall rating: 3/5 - Reviewer: Cara L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Honestly - frustrating. I do not know what more to say. It has been a LONG process and lots of back and forth and still not right #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is set up fairly well and I like how it looks and mostly how it lays out. We had high hopes but have run into issues a lot #### Cons The financial reporting and linking to pay out TOT, owner's payouts, etc is SERIOUSLY LACKING. This may be the downfall. We paid for a new website to work with your program and finally happy there but now if my boss cannot handle the basic close out financials, I do not know what she will do #### Reasons for switching to Hostaway My boss hated it - now she wants to go back to it because at least it has all the financial reports and inclusion we need for owners statements etc. --- ### positive review - Overall rating: 5/5 - Reviewer: Isabel C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we have had a very positive experience with Hostaway so far. The platform offers many useful tools for managing our properties and bookings, and we are excited to continue exploring everything it has to offer. The onboarding and support experience has been especially positive thanks to [sensitive content hidden] , who made a huge difference for us. She was friendly, patient, knowledgeable, and genuinely helpful throughout all our calls. We really appreciate the time and support she gave us! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway has been a great solution for managing our bookings and properties in one place. We really like how it helps us organize reservations, booking channels, and guest communication, making everything much easier to manage. The platform has a lot of useful features and gives us a better overview of our daily operations. A special mention to [sensitive content hidden] , our Hostaway guide, who was absolutely amazing throughout the process! She was incredibly helpful, patient, and always took the time to guide us through everything and answer all our questions. Her support made the onboarding experience much smoother and more enjoyable. #### Cons As with any new system, there can be a bit of a learning curve at the beginning because there are so many features and settings to explore. Some things also take a little time to fully understand and set up exactly the way we want. However, whenever we needed help, we received great support, especially from [sensitive content hidden] , who was always there to guide us. #### Reasons for switching to Hostaway i wasn't able to understand the software --- ### [sensitive content hidden] ROCKS! - Overall rating: 5/5 - Reviewer: Katie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has helped provide me with the necessary steps to take in order to be successful with listing our first STR property. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] has been supporting me throughout the process and I've had a great experience! We are in the beginning process of the listing; however, [sensitive content hidden] has been very patient and kind with all of my questions. #### Cons We currently do not have any cons to list about Hostaway. We are in the beginning stages of this process. --- ### 10/10 for Hostaway! - Overall rating: 5/5 - Reviewer: Taylor H. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great! Everyone I have interacted with has been nice and KNOWLEDGABLE on the product! [sensitive content hidden] has been amazing to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and integration! The software seems easy once you learn it. Customer support has been great and very knowledgeable. #### Cons Would like more flexibility on charges (like deposits from guest and not sending deposit email to guest without us pushing the button). --- ### Hostaway....great product for vacation rentals! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall quite good.....I still can't wrap my head around why everyone wants to use this super light gray font. On the tutorial pages some of it is actually illegible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process with [sensitive content hidden] was fantastic. She is professional, quick but not too quick, educating along the way, but getting us set up properly. Her work motivated us to work on the right things at the right time, and by the end of the process, we felt confident on how to track and run our business through Hostaway, and troubleshoot as well. [sensitive content hidden] is a fantastic person, and really made our experience much less stressful than we were anticipating. #### Cons Fees per units...add up quick. Concept is good.... Also, our Yale locks have a six digit key pad, which as far as I know does not work with the 4 digit assignment with the Auto generated code #### Reasons for choosing Hostaway Great reviews and ease of use. Contracting and onboarding as been great. --- ### Robust and Reliable PMS for Growing Property Management Agencies - Overall rating: 5/5 - Reviewer: Zinni G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, Hostaway provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. Hostaway feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. #### Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. #### Reasons for switching to Hostaway The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. --- ### Incredible Support and Knowledge base learning - Overall rating: 5/5 - Reviewer: Dean N. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros orking with [sensitive content hidden] from HostAway has been nothing short of exceptional. From the very first session, it was clear that she not only knows the platform inside and out but also genuinely cares about helping clients understand it at a deeper level. [sensitive content hidden] training approach is both insightful and engaging — she breaks down complex processes into simple, relatable analogies that make learning effortless. She never rushes through topics and always ensures full understanding before moving on, which made the entire onboarding experience smooth, productive, and even enjoyable. Her depth of knowledge, patience, and professionalism truly stand out. Every question was met with a clear, confident answer backed by practical, real-world examples that instantly connected the dots. She provided not just information, but valuable insights and best practices that will help us operate more efficiently long after the onboarding is complete. [sensitive content hidden] embodies what every onboarding specialist should be — knowledgeable, approachable, and genuinely invested in her client’s success. Her positive energy and structured approach turned what could have been an overwhelming process into a seamless, empowering experience. If there were a rating higher than five stars, [sensitive content hidden] deserves it. HostAway is incredibly fortunate to have her on their team — she represents the platform’s excellence in the best possible way. #### Reasons for switching to Hostaway Integration and ease of use .. --- ### Powerful PMS for Professional Property Managers - Overall rating: 5/5 - Reviewer: Woldemar F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Hostaway has been very positive. The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting. Compared to simpler PMS solutions, Hostaway is significantly more powerful and well suited for professional operators. We see Hostaway as a long-term partner for scaling our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway provides a highly professional and well-structured system for managing vacation rentals. What impressed me most: Strong multi-unit functionality Powerful automation (messages, tasks, payments) Clear financial reporting for owner statements Reliable channel manager integrations (Airbnb, Booking, etc.) Scalable solution for growing portfolios Customer support is responsive and knowledgeable. Questions are explained clearly and solutions are provided efficiently. #### Cons Some features can feel complex at the beginning and require onboarding time. The system offers many settings, which may feel overwhelming initially. However, once set up properly, the platform runs very smoothly. #### Reasons for switching to Hostaway We switched to Hostaway to gain access to more advanced features such as: Multi-unit functionality Better channel management Owner reporting & financial statements Advanced automation workflows Scalability for a growing portfolio Smoobu was suitable for smaller setups, but we needed a more professional and scalable PMS solution. --- ### Good potential, but complex to set up for Spain-based hosts - Overall rating: 5/5 - Reviewer: Daraban C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Hostaway is a modern platform with a professional interface and strong connections to the major OTAs. The onboarding support, especially with [sensitive content hidden] , has been very good. However, as a Spain-based property manager, I’ve found some areas challenging — particularly around invoicing, owner statements, and compliance with local regulations such as IGIC and SES Hospedajes. Setting up the financial formulas has been more complex than expected, and I sometimes feel that automated replies from support don’t fully address these specific needs. Overall, I believe Hostaway has strong potential and works well for companies with simpler models or in markets with fewer compliance obligations. In my case, I still hope that with further guidance and development, the system can align better with my business model. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good onboarding experience with [sensitive content hidden] (patient, supportive, knowledgeable). Clean, professional interface once you learn how to navigate it. Strong integrations with the big OTAs (Airbnb, Booking.com, Vrbo). Good potential as an all-in-one PMS for users with simpler business models. #### Cons Lack of flexibility for Spanish legal requirements (invoicing, SES Hospedajes reporting). No proper website integration beyond a basic search bar. Limited channel connections compared to competitors (missing Holidu, Kayak, etc.). Forced to use Stripe for direct bookings instead of own TPV, adding unnecessary costs. Automated AI-style replies from support are not helpful for complex cases. #### Reasons for choosing Hostaway I chose Hostaway because during the sales process I was reassured that it offered more flexibility, better scalability, and stronger integrations than my previous PMS. I was also told that it provided a SEO-friendly booking engine, broader channel management options, and the ability to customize owner statements and invoicing to fit my Spanish-based business model. The onboarding support was also presented as more hands-on compared to alternatives. #### Reasons for switching to Hostaway I switched because Icnea’s booking engine relied on an iframe integration, which is not SEO-friendly and doesn’t allow proper Google indexation. I was also looking for a platform with more flexibility, modern features, and better website integration, as well as broader channel management capabilities. --- ### Look at other PMS solutions. - Overall rating: 2/5 - Reviewer: Kim G. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Mostly terrible. I was sold on their 24/7 phone support, but no one picks up the phone or calls back when you try to use that option. My support ticket has been "escalated" for almost 3 days, and there is still no resolution, and only limited responses that mostly consist of "we're working on it". Due to the lack of price syncing, a reservation was made during my busiest week for almost $400 less than the pricing set on Hostaway. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros My onboarding specialist was very nice and knowledgeable, but since then support has been a disaster. #### Cons I have had huge issues with syncing pricing across platforms. I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing. #### Reasons for choosing Hostaway Primarily because I was told there is 24/7 phone support, but I have never once been able to get anyone on the phone. --- ### Highly recommended - Overall rating: 5/5 - Reviewer: Jacques B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic, thank [sensitive content hidden] was absolutely amazing. very patient and informative. Highly recommended!!! She went above and beyond & even created custom formulas for me!! loved my experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons Nothing it was very smooth. Biggest thing for me was for numbers to sync. They are and I am very happy! #### Reasons for choosing Hostaway Just overall reviews and features. Definitely in the direction my company is going #### Reasons for switching to Hostaway Numbers did not sync properly from airbnb --- ### Good so far! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We are just starting but I'm hoping it's going to make my life easier once everything gets properly set up and synced. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that hostaway has the ability to connect with multiple booking platforms in one place which can streamline our operations and increase revenues. The onboarding support from our rep [sensitive content hidden] was great. #### Cons There were some integration issues with our current online booking platform that created some discrepancies which was troubling, although their tech support was quick in responding to the issue. #### Reasons for choosing Hostaway It seemed to have the most relevant functions for the best price. --- ### Give your review a title* - Overall rating: 5/5 - Reviewer: Mohsen S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Hostaway has been great. From the initial sales process through onboarding and day-to-day use, everything has been smooth and professional. The team has been supportive and responsive, and the platform is user-friendly and reliable. It has made managing multiple short-term rental properties much more organized and efficient, and we’re very happy with our decision to use Hostaway. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are HostNest, a short-term rental management company based in Vancouver, and our experience with Hostaway has been very positive from the beginning. The process was smooth from my first call and meeting with the sales team through the onboarding process. A special mention goes to [sensitive content hidden], who met with us multiple times during onboarding and took the time to make sure everything was properly set up. We never felt rushed, and the whole process went very smoothly. The platform itself is very user-friendly and adds significant value to our day-to-day operations, especially for managing multiple properties and reservations efficiently. For anyone looking to manage short-term rentals professionally and scale their business, I would definitely consider a platform like Hostaway a must-have. #### Cons Nothing notable so far. Our overall experience with Hostaway has been positive, and we haven’t encountered any significant issues or drawbacks. --- ### Best Customer Support from Nino - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Hostaway has been very positive. The only challenge I’ve encountered has been with the integration process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! #### Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. --- ### Worth the investment. - Overall rating: 5/5 - Reviewer: William F. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Hostaway has been very positive. It has allowed me to scale my short-term rental business while keeping operations organized and efficient. The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs smoothly and gives me confidence that my systems are dialed in. For operators managing multiple units, it’s a powerful tool that’s worth the investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway makes my life easier by centralizing Airbnb, Vrbo, and direct bookings all in one place. The automation tools save me a ton of time with guest messaging, scheduling, and payments, and the reporting makes it easy to track revenue and performance. The direct booking website integration with Stripe has also helped me increase margins and reduce OTA fees. Overall, it’s streamlined and scalable for multi-unit operators. Shakira the Rep I work with is also wonderful. #### Cons There is definitely a learning curve at the beginning, especially when setting up automations and customizing workflows. Some reporting features could be more intuitive, and occasional updates can change the layout or settings, which takes time to adjust to. Pricing is also on the higher side for smaller operators, but the functionality generally justifies it. --- ### Amazing experience - Overall rating: 5/5 - Reviewer: ALTOLUXO L. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Hostaway has been positive. It has been helpful for keeping property management, guest communication, calendars, and daily tasks organized in one place. There is a bit of a learning curve with some features, but once you get familiar with the platform, it makes managing multiple properties much easier and more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Hostaway is how it keeps everything organized in one place. The unified inbox, calendar, automated messaging, and property management tools make it much easier to manage multiple properties and stay on top of daily tasks. #### Cons What I like least is that some features can take a little time to learn and navigate, especially when managing multiple properties. It would be helpful if certain settings and workflows were more straightforward and easier to find. --- ### South out to [sensitive content hidden] Customer Service Super-star - Overall rating: 5/5 - Reviewer: Samantha T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have been with Hostaway for 9 months and have found it a basically good platform. Of course you have to get used to certain peculiarities but the more recent customer service has been great. I couldn't do my job without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about Hostaway is the friendly and patient customer service. The Shout out to [sensitive content hidden] who has been a truly great help to me. Her professionalism and quick understanding of the issue I was having was appreciated. #### Cons As I am based in Australia there is no Hostaway-referred business which is a disappointment. Also I only have 2 properties which means I cannot access all the benefits of Hostway customers with more properties. #### Reasons for switching to Hostaway Price…………………………………………..,,……………………………………. --- ### [sensitive content hidden] was extremely helpful - Overall rating: 5/5 - Reviewer: Bodie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was very patient and helpful. He guided us through as of the different steps in logging in.. #### Cons nothing --- ### fatih - onboarding agent 10 stars!!! - Overall rating: 5/5 - Reviewer: yam s. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We had an excellent experience working with Fatih throughout the transfer of our many properties. Managing a large portfolio can be a complex process, but he made everything incredibly smooth, organized, and stress-free from start to finish. Fatih was always available whenever we had questions or needed assistance, responding quickly and ensuring that every detail was handled professionally. What stood out the most was his positive attitude—he was always friendly, patient, and genuinely happy to help, making the entire process much more enjoyable. His knowledge, efficiency, and dedication gave us complete confidence throughout the transfer, and we truly appreciated the level of service he provided. I can wholeheartedly recommend Fatih to anyone looking for someone reliable, professional, and a pleasure to work with. He is an outstanding person and an absolute asset to anyone who has the opportunity to work with him. #### Cons Some things with the software are missing for day-to-day, easy operations. app is not good enough Mobile version is not good enough ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/?page=2) --- Hostaway Reviews, Pros and Cons - 2026 Software Advice