Very positive from the setup to reliability of the servers. I have not had any guest complaints where the manual wouldn't work on any type of device.

Ease to setup. Local attractions integration. Ability to add images, video, links and written instructions.

The house manual section could use more organizing with sub categories. When you get a lot of manuals, things can get lost.

It works for my booked guests, I think I need to improve my guide box for guests to use it more often

Simple templates and easy to customize to target to the guests detailed recommendations and information

Easy and shareable in an easy way also it has useful categories

nice design, good potential, but lacks features.

Lacking of basic features. Unprofessional staff when comes to refunds. Sales team very aggressive but no free trial so they oversell its abilities Massive overselling and marketing hype but very much overhyped. Not user-centric.

Overall my experience has been very good and I think it is a very good option to digitize the guidebook of the apartment to make it easier to use and understand for the guest, besides being able to consult it beforehand in case there is any doubt or problem.

How easy it is to customize all the templates to meet your needs, Hostfully gives you the perfect structure and space to tailor the message to your guests in the way you see it fits.

I would like the market place area to be more thought out so that you can offer your own services. This can be done, but in terms of quality and product placemente, it is noticeable that the options that Hostfully brings for its commercial agreements are more careful and have more options to be more attractive to the guest.

It looks good to have a digital product - not sure how much guests value it in practice

The basic premise is great and it works well in theory

No analytics severely limits how you can judge vfm

The guidebook has been a real blessing to creating the best experience for our guests.

Our guests have commented on how the guidebook has been like a digital concierge as they explore the places to see and eat in the Grand Rapids area.

It can seem busy with the multiple icons and house rules.

The guidebook provides my guests with access to loads of useful info before and during their stay. I have fewer guest questions to answer as a result.

Easy to set up/maintain and easy for guests to access.

I don't like the sponsored ads because they're not always close by and are therefore irrelevant. I don't like the 'Ground Transportation' box because this is not appropriate wording in the UK market.

Easy to implement in our vacation rental

It was difficult to edit the guidebook.

Great

Very easy to populate and set up. Our guests love its simplicity to use.

Nothing.... We find it does what we need it to and that is good enough for us.

These are so easy to put together and so necessary for my business. Every guest receives one before and during checkin at one of my Airbnb Locations.

It is a little tricky to navigate when putting it together.

We've had a very positive experience with Hostfully thus far. During the onboarding process, we got one-on-one training along with best practices recommendations that helped us improve the quality of our guidebooks. We didn't feel like we made this investment and then were left to figure things out on our own. Implementation was a daunting task for us as we have hundreds of properties, but Hostfully was so easy to use that we were able to get all of them set up within a week or two. We've also made recommendations to Hostfully about new features or improvements we'd like to see based on our experience using the platform, and they care about our opinions. We've already seen some development changes based on those recommendations, and we appreciate that so much!

We loved the concept, first and foremost, but what really sold us was how user-friendly it was for the host AND the guest. We wanted the guest experience to be easy for them so our guests felt empowered to answer their own questions and troubleshoot without having to sit on the phone with a guest relations specialist while on their vacation. We put answers in their fingertips and helped set an appropriate expectation pre-arrival.

There were initially some limitations to the way we wanted to display content to our guests, but since we discussed it with our rep, they have adjusted the software to give us more freedom. I can't think of a negative that is still relevant.

I love the Guidebook. It was super easy to set up and I had it up and going in no time. Customer support was great in the early stages of implementation as well. I quickly customized it and am now sending it out to my prospective guests before they arrive at my property. I am also encouraging them to share it with friends as a marketing tool for myself and as a way for them to share their experience in Colorado and encourage their friends and family to enjoy the same great experience they had.

This software provides needed information about my vacation rental including rules and policies, amenities, appliances, "how to's", as well as information about local activities, events, places of interest,, etc. The software is very usable, and attractive and helps my vacation rental to stand out from others who don't use such a tool. It is a time seizure as well Because it helps to answer questions before my guests even ask them.

Really, I can't find anything to complain about regarding this software. I would like to be able to self-brand it but that may be a feature available at higher levels of account membership, though I am not sure.

In a world where we're often on the go so much of the time and it's not always practical, or quite frankly, necessary to print out a 25-page guidebook, Hostfully provided us with the online platform that enables us to share some really useful information and tips with all our guests that come and stay at Pura Vida Ecolodge on their mobile device in a quick and easy manner... good job and keep the updates and progress coming. Pura vida!

Sometimes the infrastructure is a little fiddley in terms of editing and updating but I know they have come on leaps and bounds since it first started.

Great experience all round, I have needed help once and it was so easy to contact someone at customer service and they talked me through on the phone and solved my issue!

So easy to use, easy to navigate as a guest as well as the creator.

Nothing, the software does everything I wanted it to do!

Offering a customized electronic guidebook for our guests adds value for their stay and experience here at the Chick Inn on Main in Summerville, SC. Guests are always extremely impressed with the link and QR Code!

I currently only use this software for the electronic guidebook feature and I love how easy it is to create new recommendations/cards! Love how I can customize my own pictures for each restaurant/attraction/location that I add. I have the QR code in a frame for our guests staying at our home, in addition to sending them our custom link immediately after they book with us!

Integration and the ease of use is amazing. I truly don't have any areas for improvement to suggest on behalf of Hostfully's electronic guidebook feature.