It is quite user friendly than expected. The customer support is incredible.

Customer service was the best that I have ever experienced. All in all I feel that innRoads is a great product.

That it is easy to use, like that they can see what I’m trying to do and help me threw the computer.

Robust system that allows integrations with other sources such as expedia, airbnb etc.

I chose innRoad because it seemed easy to use with lots of features and they offered customer service via telephone.

Lost 27 years of guest history. Lost all my gift certificates.

NOT CONDUCIVE IN CALENDAR MANAGEMENT  =  MONEY LOST. Setting minimus difficult, if you decide to release those minimums at a given date, it is VERY cumbersome.

They also had my website so screwed up, there were no links, no descriptions, no way to book and they had all the control over the site along with my booking partners Expedia and Booking.com.

It is super easy to use and the support team is amazing when things occasionally do get confusing.

Innroad also has great reporting forms for forecasting, etc. I would highly recommend this software for any hotel.

We love that we were able to jump in and actually do business right out of the gate without a long and intensive training period.

My favorite thing about InnRoad is the easy set up and the ease of use. Training the staff was very easy and recently, they have added new features which have made InnRoad even more advanced.

I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

My season is only 4 months long, and by the time I realized I was losing business, the season was nearly over and there is no way for me to recoup what I have lost in potential sales for this year.

I have not used the software long enough to make a complete evaluation, but so far, so good. I am looking forward to a great 2021 season with innRoad.

I truly appreciate all the staff. They do their best to help.

Customer care representatives are responsive and smart at solving the problems we have faces so far.

It's like having great car insurance, price is irrelevant if excellent support is available when you need it.

Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.

You have to be a rocket scientist to check out a guest. Once on a future date there is no simple way to return to today’s date.

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

The professionals at InnROAD are just that PROFESSIONAL. Amazing experience with great people.

It is a very useful tool for our cabin operation. Our scheduling efficiency has been great.

Shout out to Nikita our Integration specialist, she was absolutely fabulous at helping us get everything moved from our last system to Inn Road.

Ease of use and excellent training support helps users get up and running quickly. Competitive pricing helps small properties remain profitable.

My first reservation was in the 280,000's they now are over 5.8 million reservations and increasing rapidly. You will be very happy with Innroad.

We are new to innRoad, but so far our experience has been great. The support in helping us get started and navigate the site has been phenomenal.

Initially the way the software handled group bookings of multiple rooms wasn't very intuitive, but they have improved that greatly.

InnRoad was able to effectively improve small lodging operations and their reservation systems are astounding.

It is pretty easy once you learn how to use it, when you have never used it before. And the help desk is really good about helping you.

Needs to be more user friendly though customer support is very good.

This platform provides integration to global distribution system, which allows you to reach out worldwide markets. Also the support of this platform is indeed splendid.

It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful.

It fulfilled all these requirements to my expectations. The sales and implementation team confidently shared projected growth that would more than pay for the software subscription.

Just recently I have been a bit frustrated on their response time to help tickets, not sure if it has to do with the pandemic, but it's taking 2-3 business days for an answer.

I am really happy we decided to change our Vacation Rental  software to Track, they are very knowledgeable and the product is as promised.

We have been trying to find out who our current rep is since November. Have sent multiple tickets since that time with no response at all.

I really like the system and think it is easy to use. Customer service has been excellent.

Ease of use, and the fact that it works to earn more revenue. Everything starts with revenue, and this software is very strong in this area.

First and foremost, TRACK has great customer service and stays on the cutting edge of technology across their entire platform.

I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.

I like the software in general as it is very similar to other property management software at a lower price point.

Also, they are constantly coming up with new improvements and they truly listen to our feedback on things we would like to see be available.

It allows you to keep notes within the system as well. Their support team is excellent and always quick to respond when help is needed.

Track is very interactive on hearing our requests  on implementing new features that helps with our business.

It glitches sometimes and I cannot hear people on the receiving line. However, this may be user error.

Product is easy to set up and very user friendly.

I really like that the system is very straight forward, you can always trace back your steps and find your way if a mistake is done.

The software is great to keeping track of leads for inbound and outbound calls.

Very cost effective for our company which we have over 850 properties.

1 month after they missed the onboarding deadline- they realized they can not send messages from the system for the region we are in.

US Dollar

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges, campgrounds and more. With innRoad, you can handle your day-to-day operations easily with simple check in/out tracking, housekeeping tools for managing clean vs dirty rooms, and customized reports so you can keep your revenue and booking goals on track. You'll save time, increase occupancy, and boost room revenue.

innRoad's customized booking engine matches the look and feel of your property’s website, while providing guests with a seamless booking experience. Customers using our booking engine have reported a 20% increase in direct bookings. 

innRoad gives more visibility to your property through our reliable channel manager. Room inventory and rates are automatically synced through innRoad's direct connection with 100's of online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more. 

Other features include: third party integrations, credit-card processing, native GDS integration, 24/7 live phone and email support, unlimited training, new monthly feature releases, free data migration for both past and future reservations, and a dedicated implementation advisor to get your property up and running with innRoad in no time. 

Plus, there's no hidden fees, no up-charges, and no fine print. Want a system that can do it all while saving you time? We've got you covered. Getting more bookings just got a whole lot easier!

LongDescription

Employee Management

User Management

Payment Processing

Price/Margin Management

Customizable Reports

Data Synchronization

Reservations Management

Credit Card Processing

Calendar/Reminder System

Single Property

For Vacation Rentals

Calendar Management

Room Booking

Guest Experience Management

Housekeeping Management

Data Import/Export

Promotions Management

Customer Support

Email Templates

Multi-Location

Booking Notes

Booking Management

Multi-Currency

Rate Management

Mobile Access

Channel Management

Third Party Booking

Maintenance Management

Extended Stay

Marketing Automation

Revenue Management

Front Desk Management

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Group Reservations

Multi-Property

Availability Management

Customizable Templates

Billing & Invoicing

Multi-Language

Discount Management

Customizable Branding

Activities Booking

GDS/OTA Integration

Reporting/Analytics

Built-in Accounting

Customer History

Point of Sale (POS)

Third-Party Integrations

Maintenance Scheduling

Inventory Management

Loyalty Program

Search/Filter

Financial Management

Web browser (OS agnostic)

Windows 2000

Pricing starts from $150 per month, contact for a personalized quote.

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

innRoad

In Person

Live Online

Webinars

Documentation

Videos

TRACK Hospitality Software offers a suite of applications for hotels, resorts and vacation rental management companies. This cloud-based solution is platform agnostic and offers mobile-OS specific apps for Android, Windows and iOS devices. 


The solution offers both seasonal and pricing options and customizable rate and yield management tools. Reservations can be booked in a single screen with features such as an availability grid, quick-quote, auto-load and a property preview. Housekeeping and maintenance workflows can automate spreadsheets and on-paper tracking.


With integrated CRM capabilities, this solution allows properties to track leads in a single location. A conversion opportunity is automatically created with every inbound availability call and the solution will track identifying information and guest preferences. Smart call routing can automatically forward calls to appropriate staff members. Users can also create and track marketing campaigns, even personalized and segmented ones.



innRoad vs Track Vacation Rental PMS

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