I have tried and observed over the last 10 years many Property Management Sofware. The optimun does not exist even because we are in a field in continuous evolution and most of Property Manager does not work according to a unique standard practice/flow. I find this the most complete software that can empower a Property Manager to become a SuperPropertyManager saving time on low value added duties (automatized), sharing information/reports to Property Owners, Managing information flows from guests and the facility team. You need as with every software to take your time to try, understand and get the value. Once you understand is perfect.

Easy and integrated. A Property Management Software that covers also the Channel Manager tools features. Flexible and easy to connect. Mobile/pad friendly Integrated a very nice website customized with payment platform ‍♂️ Improved continuously Customer service that knows not only the software but the business providing insighs beyond their traditional role. Allow a remote control of operations on the field very efficient Integrated with analytics tools! Power BI. Great price for value

We there are many minor things that can be improved as with any software but I see day after day new improvements so I am fine with everything.

We have been working in the field of vacation rentals for more than 10 years and we have tested the most important vacation rentals software. Magarental is currently the best software for those who manage a considerable number of apartments in one or in serveral cities. The possibility of having in a single software all the functionalities necessary to automate the internal management processes is certainly one of the most important aspects. Joining Magarental means having a system that manages everything: reservations, contracts, invoices, channel managers, arrivals and departures, maintenance, cleaning and external agencies. Furthermore, in our experience, there is no one who is equal to Magarental so complete and which allows a maximum level of customization. Any functionality you want to add will be possible thanks to the ability of the development team to customize the software to your business needs. This is the strong point that nobody can guarantee (I guarantee you ).

The software is ideal for those who manage many apartments for those with strong growth prospects and need a partner with whom to grow their business. It is not suitable for individuals, small real estate managers who do not have personalization needs and strong growth. It is a system with many features that require some initial time (as it should be) to configure it. Considesince it will be the most important system for your business I suggest you do it. If you don't have the time to manage such a powerful program, don't start.

It brings me no pleasure at all to leave this review, I write this only to share my experience so that others considering Magarental can make an more educated and informed decision. Initially I chose Magarental as I saw the potential it could have in helping our business more productive and efficient. It offers an "all in one" solution which includes a PMS (Property Management System), Channel Manager, and option to build an integrated website, which we went for. Before we signed up, the project / sales manager was always available and on hand for questions I had. After the signup however, it was a totally different story. What really lets the product down is the lack of customer service and leadership behind their team. If I had an issue and needed an urgent answer sometimes it literally took 4 to 5 days to get a response from the support team. Some questions went weeks without an answer, and many problems we had were still not solved. I spent more time chasing the Magarental team which left me less time to manage my business. SIGNUP PROCESS & INITIAL CHANNEL MANAGER SETUP: The system is built for programmers NOT for apartment managers. The entire process of setting up the calendars, pricing, a new property into the system and mapping to a new channel, is a long and arduous process. The system was not built to be user friendly, so you will spend hours and hours learning to setup even one property in the system. I spent countless calls with the Magarental team as the system is archaic and complicated. When trying to train the staff on how to use the system, they found it equally as difficult. Other systems on the market take just minutes to learn. Magarental takes hours and days, months. WEBSITE BUILDING: While Magarental offers great looking integrated websites, don't expect much support in this department. The initial contract we signed stated a 3 month lead time for the website to be completed. After the 3 month period I contacted Magarental to find out what the progress was, their answer was "The development team said you haven't updated all your information". What a shocking answer! At no point whatsoever had the Magarental team notified me that any input was needed from my side. Had I not brought the issue up, The website probably would not have been built! It took another 3 months (6 months total) before the website was even close to being completed. There was a complete lack of project management.

The "guest reservation area", where your guests can update their arrival time and set their bed preference, is a great feature. However, customer support is so slow, that even after 6 months of setting up the channel manager and building the website, we never even got to use this feature, as it had not been setup correctly by the Magarental team. Federico was a pleasure to deal with. I felt he genuinely had a desire to help when I had a problem.

The system and its interface is old and archaic. In the day and age of iphones and android phones, using Magarental is like living the the dark ages. A PMS should be be intuitive and user friendly - Magarental is extremely flawed in this, costing your more time, rather than saving you time. The customer support and service is terrible. Communication between their team is non-existent. When I had a problem I found myself having to constantly chase the development team with emails and skype messages, only to find I had to keep re-explaining the same issues to different team members. After being constantly frustrated due to never receiving the customer service I expected, I finally decided to leave Magarental, and requested to cut the subscription a few months early. At not one point were they apologetic, in fact, their attitude was blasé and unconcerned. There was no curiosity as to why I had decided to leave whatsoever. Instead, they insisted that I still needed to continue to pay the contract fees. A few weeks later someone from administration threatened to cut our service, which they did promptly. Strange that when they are after their money, you can get an instant response, yet when you need customer service and support, no one from Magarental is able to respond quickly. If only their service team was efficient as their admin team!

Our overal experience with Magarental is positive because of its functionalities, possibility to adapt to our requirements and its price quality ratio, especially compared to alternative solutions.

First of all I need to mention that we use this software for connecting our vacation rental product to ota's and other platforms only, hence we are not too familiar with the crm/pms/cms functionalities it has to offer. Magarental has proven to be quite a different product than what we initially could image, having had previous experiences with larger alternatives. The possibility to personally tweak, verify, adjust or adapt a large number of settings is not for the faint of heart but therefore more appreciated by who has an understanding of the matter. What is most appreciated is the flexibility of the system and the collaboration we have with Magarental.

It can take some time and patience to understand the software and the features it offers.

Magarental is professional and reliable. They are professional in their conduct with clients and also their products allow your business to move to the next level. Thanks to rep, the website is looking very appealing to Naples Villas' target audience. Rep, who is part of the customer service team, is very reliable and delivers what she promises. Her technical knowledge and support have been invaluable to getting Magarental system up and running for our business. Rep has also provided further support, as necessary, to enable us to take full advantage of all that Magarental has to offer. Magarental has so much more than other similar products that I have used in the past or looked into purchasing. Their back office is very sophisticated namely the statistics section and the channel manager is very powerful as it enables you to use channels that others do not offer.