OwnerRez

RATING:

4.9

(183)

About OwnerRez

OwnerRez is a powerful and flexible system for managing vacation rental properties. OwnerRez provides booking and maintenance management, payment scheduling and collection as well as insightful reporting. OwneRez allows property managers to manage all properties through one dashboard. It supports Integration with various listing sites such as AirBnB, TripAdvisor and HomeAway. OwneRez is a comprehensive booking engine built by people who not only know but also own vacation rentals.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

OwnerRez Pricing

Starting at $40/mo for the first property. Everything but the Premium Features are included - even things like channel management, triggers, digital signatures, auto-responders, rich reporting, and many other power features. If it's not a premium feature, then it's included! Premium features include: - Property Management - Hosted Website - QuickBooks Integration - Damage Protection Insurance - Call center with VOIP calling, voicemail, and SMS integration

Starting price: 

$40.00 per month

Free trial: 

Available

Free version: 

Not Available

Straightforward Booking Calendar
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OwnerRez Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for OwnerRez

1 - 5 of 183 Reviews

Sheron

Leisure, Travel & Tourism, 2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2021

OwnerRez has ben a great boon to my business!

User Profile

Lacey

Verified reviewer

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Skip the hunt, OwnerRez takes all!!

PROS

I love the many functions it offers, the ease of use, the customer support and help section, along with the forum, the price is outstanding and after trying out ALL the other options first, I can strongly say I wouldn't change a thing!

CONS

There is nothing i don't like! It offers it all!

Reasons for switching to OwnerRez

Pricing is way better and it offers a lot more features with super easy to use interface.

Patricia

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Unprecedented Efficiency with OwnerRez Property Management Software

I can't help but gush about the incredible functionality and effectiveness of the OwnerRez Property Management software. As an avid user, I have found the software to be extremely user-friendly and easy to set up, even for those who may not be very tech-savvy. OwnerRez truly simplifies property management by automating and streamlining a vast array of necessary tasks, making it a one-stop solution for all property management needs.What truly sets OwnerRez apart from its competitors is the company's constant drive to improve. They have displayed an unwavering commitment to listening to user feedback and continually refining the software based on their customer's needs and preferences. On multiple occasions, they've reached out to me, offering ways to enhance my user experience or to adjust settings to fit my unique needs better.The technical support offered by OwnerRez is exceptional. Every time there's been an issue or concern, their team has responded promptly, helping me resolve the problem with minimal downtime. This attentiveness and dedication to client satisfaction truly speak volumes about their commitment to their customers.However, what truly solidifies my trust in OwnerRez is their stellar communication and transparency. A prime example of this was the unfortunate program crash that occurred during the recent Christmas/New Year holiday. Despite the challenging circumstances, OwnerRez kept users up-to-date with the situation, reassured us of their efforts, and

PROS

User-Friendly: The OwnerRez software is extremely user-friendly and straightforward to set up, making it accessible to all, regardless of their technological know-how.Continual Improvements: OwnerRez's commitment to regular updates and enhancements based on user feedback ensures that the software stays relevant and continues to meet the needs of its users effectively.Proactive Communication: They are proactive in reaching out to users with suggestions for improvement or adjustments, demonstrating a genuine interest in providing a better user experience.

CONS

Limited Color Coding: One drawback of OwnerRez is the limited options for color-coding properties. For users managing multiple properties, enhanced color segmentation could provide a more intuitive and efficient visual organization system.Pricing: Over time, the pricing model for OwnerRez has seen an increase, which may be a deterrent for some users. Despite the extensive functionality and quality service it offers, the increased cost may be a concern for those operating within a tighter budget.

Reason for choosing OwnerRez

Comprehensive Functionality: OwnerRez offers an exhaustive suite of property management tools that address all aspects of managing vacation rentals, which I found lacking in other software on the market.

Reasons for switching to OwnerRez

I decided to switch because, despite escalating prices, the software was not evolving to accommodate the expanding needs of my burgeoning business.

brandon

Real Estate, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2023

Difficult onboarding

Not good. It appears to be a powerful system but zero training and support make it a nightmare. I had to plead for help for a 30 minute call because of problems. Both sessions lasted longer because it even took staff that long to help with 1 or 2 things, Not getting to all my questions. The person was helpful but this stuff takes time to implement. I started w 2 houses and have 2 more. One would think they would want to make sure i have a good experience to get more sales.

PROS

Still new but using OR to manage multiple properties in 1 platform

CONS

Onboarding is pretty much non existent. Would have eliminated 5 double bookings and days of waiting for answers if only they took 1 or 2 30 minute sessions for a call. Most of time, you email with a problem and wait. Sometimes for 24 hours before getting a response.

Reason for choosing OwnerRez

other people i knew were using it. but they couldn't help me either.

Lauralee

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Excellent property management software

PROS

I managed my two beach properties for a year without using a property management software to help, so when I took the plunge to purchase OwnerRez, I was very nervous because of the enormous growing curve that I had trying to get familiar with it. I had no experience using any software of any kind, but the customer service I have received from OwnerRez over the last two years has been exceptional. They have answered every question I have had with not only the highest level of competency but also with such kindness and patience. In a world where excellence and integrity are sadly lacking in practically every service industry, OwnerRez stands out above the rest. Their user friendly software and superb customer service have allowed me to run my business with efficiency and excellence. I am very pleased and would highly recommend them to others!

CONS

I do love having all my questions answered over email within usually 24-48 hours, but there are times it would be helpful to have a phone number I could call to get a quick answer.