--- title: "OwnerRez Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OwnerRez. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OwnerRez is a good fit for you!" source_url: "https://www.softwareadvice.com/vacation-rental/ownerrez-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [OwnerRez](https://www.softwareadvice.com/crm/ownerrez-profile/) / OwnerRez Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/ownerrez-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/ownerrez-profile/alternatives/) # OwnerRez User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 271 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 260 reviews (96%) - 4 stars: 8 reviews (3%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - I was able to design my own site, integrate with VRBO & offer superior customer service to my clients….all with out knowing much about technology. - She went out of her way to help me navigate and understand the OwnerRez website, my OwnerRez account and the multiple listing sites associated with my OwnerRez account. - OwnerRez has been great and has simplified the management of my STR which used to be a very stressful ordeal for me. Once you learn them, the features are very intuitive and easy to manage multiple listings in various sites all in one platform. ### Most mentioned cons - If it wasn't for [sensitive content hidden] we would have not have our short term rental up and running on any websites for guests to search. - Working with a Mac, some of the buttons, like "back", "refresh", etc. don't work. - The main downside has been timelines for new features. When something is “on the way,” it can take longer than expected. ## OwnerRez customer reviews Showing reviews 1-25 of 271 (page 1). ### So glad I found OwnerRez! - Overall rating: 5/5 - Reviewer: Kim E. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered From startup through my growth to managing 25 homes as a licensed PM (and still growing), OwnerRez product stability, features and support heve kept up with me every step and hurdle along the way. Their support team is top notch! Always quick to respond with helpful answers. So glad I found OwnerRez! The product, their teams and the amazing community of users is the BEST!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OwnerRez is the most robust and stable Property Management Software platform that I have found, and at a fair price. The depth of features for direct and channel bookings alike is unmatched. And they are continuously building great features and Ai capabilities. #### Cons The property management reporting capabilities had been lagging. However they just had a complete rebuild of the reporting, that I am about to implement. Can't wait! #### Reasons for choosing OwnerRez Guesty was glitchy even in the testing phase. Didn't seem stable and focused moreso on channel integration bookings than features for direct bookings. #### Reasons for switching to OwnerRez Needed more depth of features at the time.especially for direct bookings and sms triggered message capabilities. --- ### Complete Airbnb integration and a backend built for operators - Overall rating: 5/5 - Reviewer: Arthur B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We migrated from Uplisting in late May and run three Airbnb listings through OwnerRez. The complete Airbnb sync killed the double data entry on day one, and the operator-level control is what makes me sure about the switch. Steep at first, then it mostly runs itself. I'd make the same call again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Airbnb integration is complete, and that's the reason I left Uplisting. Uplisting only synced part of what Airbnb exposes, so I was entering the same changes twice and they still didn't match. OwnerRez syncs the full listing: content, rates, availability, and rules. One system instead of two. Past that, it's built for operators. The feature controls are granular without turning into a mess, so you can run the property exactly how you want. Native length-of-stay pricing is built in. The AI assistant actually helps. The direct booking site is good enough to send guests to directly. The feature set is deep and mature, clearly refined over years. The combined-listing setup works fine too, for our two villas that also rent as one unit. #### Cons It's deep, so there's a learning curve. The first week of setup takes real work and you'll live in the settings before it clicks. Worth it, but go in expecting that. Built-in housekeeping was also retired, so for cleaning schedules you'll connect a tool like Turno or Breezeway, or use OwnerRez's notification triggers to message your cleaners. #### Reasons for choosing OwnerRez It seemed better suited for what I was looking for. #### Reasons for switching to OwnerRez The main reason is that OwnerRez has full and complete integration with Airbnb. --- ### So glad we switched - Overall rating: 5/5 - Reviewer: Tammie M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered From easy onboarding, transferring over data, to learning a new system, and being up and running quickly, OwnerRez and their team has been a breeze. I was fairly new to PMS systems and the one I started with was very hard to learn, so I have been very satisfied at how easily I've been able to constantly upgrade my workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely user friendly, while not leaving out some of the more robust features you're looking for. Customer Service is fast, reliable, and very friendly, including suggesting things that I didn't even know I could do. They're constantly upgrading and adding features as well as adding new integrated features and companies. #### Cons There are a few things from our old PMS software that are missing, but they are little things (not game changers) and they have already stated that they are working on including them. #### Reasons for switching to OwnerRez Too hard to use and way too expensive. Was not an actual 'Live' system for Owner reporting. --- ### Good PMS system, terrible integration for marketing and direct bookings, no lodge/B&B support - Overall rating: 3/5 - Reviewer: Axel K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Customer service is poor, it takes days to get replies to issues we have. Otherwise the software is reliable. Our bookings have been on the decline because of the state of the vacation rental industry, and OR isn't adapting to the changing landscape so we're unfortunately moving on to vendors that have more modern direct marketing and guest journey features. I find it ironic that OR is arguing in their support that integration with metasearch is a waste of time when we have ample evidence to the contrary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Overall we've been very happy with OwnerRez when it comes to the channel manager and the PMS system itself but only for vacation rentals. It's definitely a good PMS system. The rates and rules are easy to configure and well thought out. The channel management is pretty good as well. From a control perspective it's really a good channel management tool. #### Cons My low review score comes from the fact that when it comes to marketing and direct bookings, OwnerRez pretty much fails. If you don't mind the majority of your business coming from the three main channels, then stick with OR. But if you have a multi-unit property, OR doesn't provide what you need. When we dug deeper we discovered that OR has two drastic gaps: one is no support for Google Hotels or Hotel Metasearch in general. Yes they support Google Vacation Rentals but that is not the same as hotels. The second major gap is the terrible integration support for external websites. The WordPress plugin is severely limited in what it can do so the only way to get a good web presence is to work with a third party vendor that took the time to build deeper integration hooks. CRM support is also poor. For example there's no way to let the guests automatically update their email address. We have to copy and paste it manually. #### Reasons for choosing OwnerRez Better features, more implementation flexibility, better price. #### Vendor response This review says some things that are factually incorrect. "Google Hotels" is the same thing as Google Vacation Rentals from an implementation standpoint. The reviewer believes they are two different things, but he is incorrect. GVR is the "Hotels" version of STRs and Google prevents integration partners from listing STR properties as hotels. ie. OwnerRez is not allowed to integrate with the hotels side. Guests can update their email addresses directly (there is a POC and RA guest form for that). Customer support does not take days to get a reply unless the question requires escalation in which case there may be research time involved. Initial customer questions tend to average 24-36 hours average first-response time. Replied September 2024 --- ### Built by Professionals Who Understand Vacation Rentals - Overall rating: 5/5 - Reviewer: Sheila R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered As the owner of Dream Stay Vacation Rentals and an active property manager as well as co-host for several out of state rentals, I needed a platform that could support both current operations and future growth. OwnerRez has provided the flexibility to manage guest communications, channel integrations, rental agreements, payments, reporting, and other critical workflows from a centralized system. What has impressed me most is that the company understands the vacation rental industry. The team behind the platform has real-world operational knowledge, which is reflected in both the software and the support they provide. While there is a learning curve due to the platform's depth, the level of customization and control makes it well worth the investment. I would confidently recommend OwnerRez to professional hosts, co-hosts, and property managers looking for a scalable long-term solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I appreciate most about OwnerRez is the combination of flexibility and industry expertise. The platform is highly customizable and supports everything from guest communications and rental agreements to channel management and reporting. Their support team understands the vacation rental industry and provides practical guidance based on real operational experience rather than scripted responses. #### Cons Because OwnerRez is so feature-rich, there is a learning curve for new users. The number of customization options can feel overwhelming at first, but the documentation, training resources, and support team make it easier to get up to speed. The long-term benefits far outweigh the initial time investment, just don't expect to learn all the bells and whistles at once, this is a journey worth taking your time with. #### Reasons for switching to OwnerRez I transitioned a client from Hostaway to OwnerRez based on my experience with multiple property management systems. I knew OwnerRez would better support the operational needs of both the property owner and my management company, Dream Stay Vacation Rentals, through its flexibility, automation, and extensive customization options. The setup process is more involved than some platforms, but the result is a far more powerful system that can be tailored to the way a professional property management business actually operates. --- ### Excellent Support - Even for a Single Property Owner - Overall rating: 5/5 - Reviewer: Andrew W. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been excellent. I can’t compare feature-for-feature with other PMS platforms because OwnerRez is the only one I’ve used, but I chose it after extensive research and I’m very glad I did. The combination of powerful functionality and genuinely outstanding support has given me confidence to run my rental professionally despite being a small, overseas owner. I would absolutely recommend OwnerRez to anyone looking for a property management system – especially if you value responsive, knowledgeable human support alongside robust software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest reason I chose OwnerRez was the quality of customer support. A property management system has so many levers, settings and integrations that you’re always going to need guidance, and [sensitive content hidden] and the wider team have been exceptional. In most cases I get a clear, practical response within 24 working hours, not just links to help articles but real answers that solve the issue. I’m only a single-property owner, so in commercial terms I’m probably the lowest priority customer – yet I’ve always been treated as if my business genuinely matters. Managing a house in Antigua while living in the UK adds extra complexity, especially as most of their customer base is US-focused, but the team consistently helps me navigate those challenges. The platform also does everything I need right now – channel management, automation, payments and guest communications – and gives me room to grow as I get more advanced. #### Cons The main downside has been timelines for new features. When something is “on the way,” it can take longer than expected. For example, an updated PayPal integration that was meant to help one of my use cases ended up arriving about three months later than originally indicated. Similarly, WhatsApp integration has been promised for quite a long time and is still in progress. That said, they’ve been transparent about the challenges, and having worked in software myself I understand that development schedules often slip. It hasn’t stopped me running my business – it’s more about managing expectations than a fundamental problem with the product. #### Reasons for choosing OwnerRez Chose over Hostaway because of price and the ability to use our domain for our direct booking website Chose over Lodgify due to Capterra reviews and many reviews saying their support was slow. --- ### Simply the Best - Overall rating: 5/5 - Reviewer: Sandra C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered The program is intuitive, and every time I need to do something different, I'm amazed to see that there's a way to do it! They are always incredibly upbeat, helpful, smart and pleasant to work with. In 5 years I have never had a complaint. Even on holidays with a non-emergency, someone has gotten back to me to help. If I'm not mistaken, I think all their customer service people run properties on their own and it gives them so much insight and understanding. They not only figure out what to do, but sometimes they send me a video where they actually show me what to do using my own info. I run 12 cabins in the mountains in Southern California and with Owner Rez, I don't even have to pay someone to handle the communications around bookings...OR takes care of everything. Sometimes I call them with such a pickle of a problem and they have an easy way to handle it. They're the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is strong, broad and intelligent, but mostly I love the customer service. Every single member of the team is knowledgable and 100% understands my problem or requests and their help is spot on. There is so much fluidity in the program, which allows you to edit everything to be just the way you want it. It boggles my mind sometimes, when I see how intricate the system is in considering every alternative you may want to choose from. I've used two other property management softwares (well known brands in the industry) and OR is so much better. They don't pick up the phone when you call...so you don't get instant help. But there's nothing I hated more than people who picked up immediately but I couldn't understand a word they were saying and they didn't understand my problem. I wouldn't trade, in a million years, the kind of service you get with OR for someone who picks up immediately but doesn't really help. #### Cons When we shifted from strictly individual bookings to small retreats, some of the bells and whistles that Owner Rez can deliver, didn't really apply to us and once or twice I had a need that was just too outside the box for them. Not really their fault because they don't cater to retreats. But I depend on them so much and I found a way, often with their expert help, to make it work for us anyway. #### Reasons for choosing OwnerRez Even the sales line with Guesty was awful. #### Reasons for switching to OwnerRez I did not like those platforms. They didn't help me and I felt like I was one of a million customers. I have no idea if it's true, but I feel like I'm special at OR. But I know i"m not...they are just real good at what they do. --- ### Great software to drive direct bookings - Overall rating: 5/5 - Reviewer: Hillary G. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using OwnerRez for several years, and it has been great to have my central calendar, pricing, and listing info all in one place for multiple rentals. It's taken my direct bookings to the next level as I also host my own websites through OwnerRez. The process for guests to book online is easy and secure. While I needed some help with the initial tech set up, once it's up and running it is easy to use, and if I have a question then the US based OR team is quick to help. Access to property damage protection & travel insurance policies is a key feature, as well as authorization to collect contracts and deposits from Airbnb guests, and access to the most strict cancellation policies on Airbnb. OwnerRez has a great team of dedicated folks ready to help, whether you have one rental, or dozens. It pays for itself as I add a nominal up-charge to the property damage policies which covers the monthly cost of both OR and hosting my direct booking websites. #### Cons Sometimes finding the location to tweak something isn't intuitive, but I have no true complaints about OwnerRez. #### Reasons for switching to OwnerRez US based & more responsive customer service, and ease of booking for guests. --- ### Exceptional Product and People - Overall rating: 5/5 - Reviewer: Jay A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization. That combination of broad technical leadership and high service hospitality has given me a very high standard for both technology platforms and the teams that support them. Since initially working with OwnerRez, I have been very impressed. From an IT professional’s perspective, the consistently designed user interface makes the system almost self-explanatory. Workflows are logical, intuitive, and cohesive, allowing users to become productive quickly without sacrificing depth or control. By leveraging OwnerRez's built-in automation and artificial intelligence (AI) capabilities, I successfully implemented the system for a single property in less than a month. For a platform of this scope and flexibility, that timeline is exceptional. Equally, if not more important, are the people behind the software. Every support request I have submitted has received timely responses, and the support team has consistently been knowledgeable, helpful, provided options, and genuinely pleasant to work with. That level of reliability and professionalism is critical during both implementation and ongoing operations, when my focus must be on guests, not on administrative functions. Overall, the consistency in everything OwnerRez does clearly stands out. From system design to customer support, OwnerRez delivers a level of reliability, polish, and customer focus that is rare in almost any industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A clean, consistent interface, strong automation, and a highly responsive support team that is always helpful and professional. #### Cons The platform’s flexibility means more decisions up front, which can slow initial setup for first‑time users. #### Reasons for choosing OwnerRez Free trial and ease of use during the trial period. --- ### Great support and love the product - Overall rating: 5/5 - Reviewer: Hannah W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I had a great experience moving from one PMS system to OwnerRez. The staff made the transition so much easier than I had anticipated. There are great tools and support. OwnerRez offers so many great tools, features and automations that will make my daily operations much smoother. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really enjoy all of the automations that OwnerRez able to provide to make property management much easier. I also have received great support with questions/set up. #### Cons Can be a bit of a learning curve initially, mostly because there are so many options and things you can do within the system. #### Reasons for switching to OwnerRez I wanted more automations for day to day operations --- ### OwnerRez 5-Star Review - Overall rating: 5/5 - Reviewer: Laura N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I highly recommend this system for users with multiple properties. The help desk is very knowledgeable and has timely response time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once set up, the system is very user friendly. The reporting feature is very robust and easy to use. Using OwnerRez as my property management system definitely makes me more productive and helps me keep track of everything at a glance. #### Cons I have no complaints about the system itself. Since I have been using is (4 years), it has gone up in price, which is disappointing. That is my only con about the system. #### Reasons for choosing OwnerRez OwnerRez was more robust and offered better ease of use. --- ### Request for More Paid Time - Overall rating: 4/5 - Reviewer: Nicole D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It’s been good but I need more one on one help. There is still so much that I need to setup. May I pay for one on one time? I really still need help! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I love the capabilities and all the cross channel integrations. I love that when a tenant books, so much will be automatically taken care of! #### Cons I need more one on one help and I’m happy to pay for 30 min or hour sessions. The articles are sometimes not helpful and it can take 4 times as long than if I could pay for one on one time. May I have more time with someone? I’m happy to pay for it! #### Reasons for switching to OwnerRez They couldn’t get VRBO and Airbnb to support Integration. --- ### Powerful Software with more room to grow - Overall rating: 5/5 - Reviewer: Kareem G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Great experience overall! I'm already getting a lot out of the software, and I’ve only scratched the surface of its full capabilities. Every time I use it and discover something new, I think, 'They've thought of everything!' Looking forward to continuing to use OwnerRez as I grow my portfolio. One feature I’d love to see is AI-powered messaging—this would take an already incredible product unstoppable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust feature set, great onboarding support. Direct and reliable integrations with Airbnb and VRBO. Powerful messaging capabilities. #### Cons Lack of mobile app, lack of native AI to help increase the speed in which hosts can respond to ad-hoc messages. #### Reasons for switching to OwnerRez OR has better API integrations, especially with VRBO. --- ### Ownerrez gives me valuable time back! - Overall rating: 5/5 - Reviewer: Jacquelien W. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered So far, with the onboarding and Pro-Connect help, my experience with Ownerrez has been exceptionally positive. The help available is timely, professional and friendly. I highly recommend Ownerrez to other short term rental owners looking for administrative assistance in running their rental business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ownerrez is an amazing tool that helps me professionally run my short term business and saves me time and head space. I only have one rental, but I also have a bookkeeping business and Ownerrez is invaluable at taking over those tasks that take up so much time and thought. From messaging guests to keeping my calendars synched, taking payments on time, synching my rates across all platforms, etc. Ownerrez does it all and does it so well! #### Cons Ownerrez is not as user-friendly as other software programs I have tried, but the benefits far outweigh the cons. It is capable of so much! #### Reasons for choosing OwnerRez More cost-effective and robust and it was highly recommended by other hosts --- ### Great Product! Highly recommend! - Overall rating: 5/5 - Reviewer: Kathy H. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered So far I’ve had a great experience with OwnerRez. Everyone has been so helpful and the product has been great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it helps streamline everything making my job easier! #### Cons It’s a little overwhelming if you have to set it up by yourself, but I used the ProConnect service and [sensitive content hidden] was amazing! #### Reasons for choosing OwnerRez Price and features were my main reasons for choosing OwnerRez --- ### BEST CUSTOMER SERVICE EVER!!!! - Overall rating: 5/5 - Reviewer: Cherie L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I spent a tremendous amount of time researching booking software before launching Pure Salt Properties, and choosing OwnerRez was one of the smartest business decisions I made. The software itself is incredibly powerful. The level of automation, integration, customization, and detail it offers allows me to create a true guest experience — not just manage bookings. From guest communication and smart lock integrations to custom financial reporting for my CPA, OwnerRez has the flexibility to truly fit the way my business operates instead of forcing me into a typical cookie-cutter system. But what truly sets OwnerRez apart is the customer service. Their support team is honestly unmatched. Anytime I have had an issue, felt overwhelmed, needed help onboarding units, fixing error codes, customizing reports, or learning new features, they have always been there. Fast responses, patient guidance, video calls, direct help with my CPA — they consistently go above and beyond without nickel-and-diming for support. I have never received a bill from them for help! In today’s world, it is rare to find a software company that backs up their product the way OwnerRez does. I am heavily dependent on this software to run my business, and knowing their team is always there to support me gives me tremendous confidence. Outstanding software. Even better people behind it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration capabilities and Customer Service- unmatched!!!!! I have to include - I have made a couple of requests for “add-ons” and each time, they welcomed my input and let me know they would heavily consider my ideas- noting they would run it by the development team- WOWZERS!!! #### Cons ABSOLUTELY NOTHING- I have everything positive to say about OwnerRez. They are the model of excellence! --- ### Real help, not just a response - Overall rating: 5/5 - Reviewer: Caitlin J. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support - I reached out to OwnerRez support to help me build out a workflow, and they were honestly incredible. I’m still pretty new to OwnerRez and didn’t really know how to set things up. I just knew what I wanted the end result to be. Instead of a generic reply, they actually helped me think it through and build a real system. Everything was broken down step by step in a way that made sense, and you could tell they genuinely cared about helping me get it right. It didn’t feel like support just trying to respond... it felt like someone working with me to figure it out. #### Cons not sure yet. I am still newer to OwnerRez and I have a lot to learn. I do wish they had an app, but I was able to create a shortcut to add to my iphone that works great. #### Reasons for switching to OwnerRez We wanted to be able to scale our company --- ### Love this software - Overall rating: 5/5 - Reviewer: Adara T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have had a positive experience with owner Rez. I did a lot of research before signing up with a PMS, and all of the research I did let me here. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support has been a lifesaver as I navigate the website and customize it to my business. I have found this software to be highly customizable and powerful, however, the setup can be daunting. The staff has been incredibly helpful in walking me through the backend set up. #### Cons Given how customizable this software is, there is a lot of set up involved. The backend has taken a lot of work, but I believe once it is finalized, and I feel comfortable utilizing it, it will go above and beyond, and helping me streamline my business. --- ### Excellent service with OwnerRez - Overall rating: 5/5 - Reviewer: Rayna W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Easy, effective and worry free. I was able to design my own site, integrate with VRBO & offer superior customer service to my clients….all with out knowing much about technology.I highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use on the platform. I especially love the speed and accuracy at which the associates answer my questions. #### Cons Nothing to complain about. I enjoy the same service on my PC or mobile devices. It easily integrates with my property on VRBO. #### Reasons for choosing OwnerRez Demo with technicians and live help to start --- ### Wonderful product for short term hosts. - Overall rating: 5/5 - Reviewer: Marcella Z. - Verified reviewer: Yes - Industry: Fine Art - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I highly recommend OwnerRez to people when given the opportunity, as it has helped streamline and automate our business. Also, you are able to run a wide variety of reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent and customizable product and functions for managing our STR. If I ever have a question or a need, their tech support is stellar. They are patient and thorough. There is a setting for automatic good reviews and delayed reviews, which can be helpful if you've had a problem guest. It syncs well with Airbnb and other platforms, so you can manage your listing from one place. Also, you can have a dedicated website through them, as well as integrate your smart locks and send custom lock codes to your guests. #### Cons I have not experienced any cons in the 2-3 years I've used OwnerRez. It takes a while to learn everything, but that's because there is so much you can do with it. --- ### AMAZING CUSTOMER SERVICE (I see you [sensitive content hidden])! - Overall rating: 5/5 - Reviewer: Allison A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Customer service [sensitive content hidden] responds in record time and makes the learning process manageable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is truly the best! I receive answers to my questions in minutes to a couple hours. Can't ask for more. #### Cons It takes time to learn how to utilize the platform optimally. There is no continuous chat option within the platform if a guest makes a direct booking. --- ### Owner Rez is a Game-Changer for Short-Term Rental Owners - Overall rating: 5/5 - Reviewer: Theresa A. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered OwnerRez is a significant tool in my short-term rental business. It isn't just another software — it's a control center that puts me in charge. From managing bookings and guest messaging to syncing with multiple OTAs, it gives me real power over the details while working within Airbnb and VRBO's systems and guidelines. What really stands out? The ongoing training and webinars. OwnerRez wants you to succeed — they invest in your understanding of the platform so you can squeeze every drop of value from it. If you're serious about running your STR business like a business, and not just a side hustle, OwnerRez gives you the tools, support, and control to do it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OwnerRez offers monthly webinars and Q&A. I try to attend as many of these as possible to learn more about the many features available. I love OwnerRez, but I'm sure there are SO many features I haven't begun to take advantage of. #### Cons I am not sure why you REQUIRE a con... OwnerRez is incredible. It might not be as "pretty" as other options, but the functionality is amazing. --- ### OwnerRez The Heartbeat of Bella Sway Belize - Overall rating: 5/5 - Reviewer: Lori H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It has been a great experience. I am the owner of my vacation rental and I am creative but not so technical, so any problems I've had have been answered usually in one day and with clear solutions provided by real humans not AI. I am in awe with the seamless integration of so many moving parts! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OwnerRez is the heartbeat of my small business. The integration capabilities cover every aspect of my vacation rental business. OwnerRez's technical expertise and efficiency allows my business to run seamlessly. #### Cons I would love if they had a person on staff or maybe a software capability to assist with the Quickbooks integration. --- ### [sensitive content hidden] in OnBoarding makes learning OwnerRez so easy - Overall rating: 5/5 - Reviewer: Marian M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The service that [sensitive content hidden] gave in on boarding was second to none. It is clearly a very well thought out platform. Everything seems to be streamline and they seem to be continuing to improve and develop extra ways that owners can help landlords. #### Cons I don’t have complaints. Everything is going smoothly, however, I trust that if there is any concerns, owner, Rez will be there to help me. --- ### Excellent Setup and So Thankful for Proconnect - Overall rating: 5/5 - Reviewer: Jenna C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with OwnerRez has been positive. I have found the help I received from Adrielle to be excellent (give her a raise!). So much so, that I asked for her on my additional properties. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that OwnerRez is so robust and offers the opportunity to more easily manage bookings, communications, and pretty much everything I need regarding our vacation rental properties. I also loved that I could pay ownerrez and get a person through proconnect (Adrielle) who was very knowledgeable to help me get the property set up without making any mistakes or forgetting important things. She was so knowledgable about OwnerRez and also about the typical procedures, expectations, and mindset on how to run a vacation rental. I give Adrielle 10 stars. I work a couple different jobs and she kept me on track. #### Cons Sometimes help articles are not as easy to locate. Sometimes this is due to the fact I don't know the name of the functional feature I am looking for. Maybe my fault but there is a lot to learn. Would love to see a bootcamp virtual training regularly built on the rollout of new features and addressing some of the more difficult processes or questions. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/ownerrez-profile/reviews/?page=2) --- OwnerRez Reviews, Pros and Cons - 2026 Software Advice