All ResNexus Reviews
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Mike and Bonnie
Verified reviewer
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
ResNexus is our partner in business
The training was smooth. If we have questions or problems, they are resolved quickly.
PROSThe calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.
CONSCannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.
Reason for choosing ResNexus
Better product and service.
Reasons for switching to ResNexus
Their service was unacceptable. They constantly wanted to change passwords and their service was bad.
Vendor Response
Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up.
Replied June 2023
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
A solid product that gets the job done!
We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)
PROSEasy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.
CONSCan't think of much, to be honest...for us, it does the job, and it does it well!
Reason for choosing ResNexus
Resnexus were very reasonably priced and you seemed to get a huge bang for your buck. Also like the no-nonsense, straightforward layout - that equally is easy to use, but had very robust features. It doesn't overcomplicate things - it reminds me of the Apple of PMS systems - easy to use for their users, which we wanted for our employees - it has turned out to work out very well. Some of the other options seemed like they had almost too many features, and were a bit too complicated.
Vendor Response
We can only say wow! What a wonderful and through review! Thank you so much! We love serving you and your business!
Replied June 2023
Penny
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Thank you, Resnexus
We purchase our in with ResNexus in place. we could have switched to another site and chose to stay for the great customer service and ease of use.
PROSI love the ease of use in booking a reservation for a guest! I also love the text alerts, as we have, on occasion, had guests book shortly before a stay (literally from our driveway!). The alert allowed us to be sure we were home when they arrived.
CONSWe've not yet come across any dislikes.
Vendor Response
Penny, We appreciate you taking the time to leave such a wonderful review! We love serving you and your business!
Replied March 2024
Julie
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2021
Terrible setup process
The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.
PROSBest feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.
CONSIt's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.
Reason for choosing ResNexus
It seemed like it would be the most cost-effective and based on our sales calls would do what we needed. The sales guy outright lied repeatedly.
Reasons for switching to ResNexus
Campground Master doesn't offer online reservations.
Vendor Response
Julie, Thank you for the feedback. We apologize that your experience differed so much from what we hear from other campgrounds. In addition, in 2022 we completely enhanced our online booking engine based on feedback from our campground clients. Site length and vehicle information is handled in an easy-to-use and intuitive way. You can also add many custom fields. In addition, ResNexus is one of the only PMS systems that allow you to connect to OTAs like Airbnb, Booking.com, Hip Camp, Glamping Hub, Book Outdoors, Spot2Nite and more. Unlike some of our competitors, we do not charge per booking and save your business money by using unit based pricing.
Replied May 2023
Mindy
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Queen's Inn by the River
Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis.
PROSMost impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations.
CONSResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time.
Reason for choosing ResNexus
Overall functionality and system abilities, along with the cost. Price/value seemed there.
Reasons for switching to ResNexus
SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful.
Vendor Response
Mindy, Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business!
Replied June 2023
Tammy
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
My First Year with ResNexus in Review
Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.
PROSWhen I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!
CONSTheir have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.
Reason for choosing ResNexus
Because the simplicity of the program but with all the bells and whistles, and the fact that they would work with me as a complete package... building my website, building my reservation system, and set up my channel to booking.com ... [SENSITIVE CONTENT HIDDEN] was outstanding during the set up of my channel to Booking.com.
Vendor Response
Tammy, Thanks for your feedback! We appreciate you choosing ResNexus.
Replied November 2020
Kalpesh
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Best option for the features and price on the market today
Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work.
PROSAllows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers
CONSWish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome.
Reason for choosing ResNexus
Sales team and the pricing what is the best available at that time? They are cheaper options but I have loved the support with gotten one issues arise.
Reasons for switching to ResNexus
Needed a web-based versus old-school server client based system
Vendor Response
Kalpesh, Thanks for taking the time to leave such a wonderful review and give feedback! It means the world to us. We appreciate your business!
Replied June 2023
Ana
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
We were brave but proud of our change
We love it We used Open Hotel befroe and switched fearfully leaving our database but we learn to use and really like it.
PROSI like its marketing use of text and email capture Id like to not get channel email or ability take them out
CONSI still prefer to see more reports Flyers not on Constant Contact format
Reason for choosing ResNexus
Text messaging Id like to have my constant contact as my flyer campaign maker though.
Vendor Response
Ana, Thanks so much for the great feedback and review! We appreciate you and your business!
Replied June 2023
Kim
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
ResNexus made taking reservations way easier.
I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago!
CONSI honestly didn’t have any cons related to ResNexus. It worked really well for our business.
Reason for choosing ResNexus
I liked the set up better on ResNexus. Also, that we weren’t charged a percentage of each Airbnb reservation.
Vendor Response
Kim, Thanks so much for the wonderful review! We are happy to hear that you made the plunge to online bookings. We love serving you and your business!
Replied June 2023
Rebecca
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great company
Been a great experience. They are always ready to help with any problems that may arise.
PROSUser friendly, great customer service team if you ever have questions.
CONSWhen there is an issue and it is after hours.
Vendor Response
Rebecca, Thank you so much for the wonderful review! We appreciate you and your business!
Replied March 2024
Jared
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Extremely happy with our decision to use Resnexus as our property management team
Love it and highly recommend them! They put the power of your own mind and vision for your property in your own hands. They are there to guide you when needed. Great webinars and they really are a value-added business partner. I have seen it in our sales and our guests' improved experience both booking online and while on our property.
PROSThe software is pretty straightforward and has a ton of functionality that my past software provider did not offer....I really love the ability to manage my inventory showing to third party sites, the rate I show to these third party sites versus my rates on my own site, as well as, my room room availability is seem-less between Resnexus & those third party sites (Booking & Airbnb). Really utilize the minimum night settings and ease of adjusting rates both through yield optimization functions and ease of use for rate changes both by date, room type, or specific rooms. We have added their website service and text messaging service. Since joining Resnexus we have added more and more functions, thankfully, because they do such a great job and are a pleasure to work with.
CONSSome of the templates can be tricky to work with but customer support helps and will do what you ask, if you have patience...which I sorely lack. In that regard they will take the time to show me how to work with the code/website/etc and take as much time as I need. So really not a con...
Reasons for switching to ResNexus
Resovation was sold and no longer operating, so we had to move 10 years of info over....Resnexus guided us through the whole process. It was not easy but well worth it.
Vendor Response
Jared, What an amazing review! We really appreciate you and your business. It sounds like you're taking full advantage of all the features our software offers. We love that!
Replied November 2020
andrea
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2021
It's getting better with time
I have grown to really appreciate their dedication to making the system better and better. I appreciate the reporting functions they offer and feel as though I can understand the progress my business is making easily with their reports. They also offer an annual teaching course that I do recommend their users take part in, as it helped to get my grievances to the parties that need to know.
PROSI like that the software does offer a great deal of reporting, and visually it is easy to understand.
CONSThere are small details and functions I wish the software had capability for - the customer service team does take feedback back to their creation team with hopes to see fixes. I wish I had more control over some visual cues that the system could include that would make "at a glance" views more detailed and informative. In a fast paced, multifunctional operation like ours it is best for us to be able to make judgments as quick as possible so we can move onto the next task quickly - it helps us focus on the guests. So, I wish this system offered more control when it comes to that. The support team is great and does work well. The management team - or their "red carpet" team - is not as responsive as the general support team.
Vendor Response
Andrea, Thank you so much for the great review and feedback. We loved serving you at Academy and appreciate your business!
Replied May 2023
Rodney
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Resnexus hit's the spot!
ResNexus solves common business problems related to booking and reservation management by preventing double bookings, automating manual tasks, improving communication with guests, and providing valuable data insights. The benefits businesses realize include streamlined operations, improved guest experiences, increased revenue, and enhanced decision making. ResNexus simplifies processes, minimizes errors, and optimizes efficiency, resulting in a smoother operation and increased customer satisfaction.
PROSResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors.
CONSAlthough they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers.
Reason for choosing ResNexus
While all of the platforms are somewhat similar ResNexus is a home-grown US company that provides reliable customer support, offering assistance and prompt responses to any questions or concerns. That availability of responsive and knowledgeable support teams was a deciding factor for us as we like to be on the cutting edge while supporting our local economy.
Vendor Response
Rodney, Thanks so much for mentioning our customer service and for your feedback, especially in regards to our mobile app! We appreciate you and your business!
Replied June 2023
Marcia
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great customer support
I really liked the fact that ResNexus now has Foreign language support for the booking engine and synchronization with OEMs such as Airbnb and Booking.com included in the cost of the product. Before ResNexus included this feature, I had signed up for another product because they had Foreign language support and synchronization and took the time to migrate my hotel to the other program. However the other program was more expensive, extremely hard to use, error prone and I couldn't get through to support, when I did, I felt like I was super stupid not to have understood. ResNexus has very good support and even follow up.
CONSThe program has become over bloated with features that don't apply to my business, especially once they added the camping and website functions. Also, industry specific terms are used throughout the program that I don't know if I could use them or not. It is hard to pull those out of context to see if I should be using those features are not.
Reasons for switching to ResNexus
mentioned above
Vendor Response
Marcia, Thanks so much for taking the time to leave such a great review and feedback! We're glad to hear that you're taking advantage of our "Plus" option which does not change any additional commission fees for OTA bookings. And that the language support has really helped your business. We love serving you and your business!
Replied June 2023
Valerie
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
my thoughts
75%
PROSI like the staff, very helpful for the most part. I am a hands on kinda person. The booking engine folks are fabulous. the Website end...well not so much. They prefer just to email directions vs talk to folks on the phone.
CONSI not that happy with the constant changes of how the calender looks. I am not happy at all with the number of scammers that are sending virus links as if it were a reservation.
Reason for choosing ResNexus
the previous owner had it
Vendor Response
Valerie, Thanks so much for leaving us with your review and feedback! We appreciate you and your business! And we too get tired of scammers that try to trick guests and properties. It is a universal problem faced by many companies in different industries. That is why we do our best to put out information and log in notices when we see a uptick of scammer activity.
Replied June 2023
Kathryn
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2022
Amazing Company and software
5 star!
PROSEverything, housekeeping reports that print with notes, retail inventory, financial reports, suppot, customer service [SENSITIVE CONTENT]. I can go on and on.
CONSNothing! Well....maybe that it would not print reports on it's own. Wishful thinking
Reason for choosing ResNexus
Service, visuals and financial reports
Reasons for switching to ResNexus
Management
Vendor Response
Kathryn, Thank you so much! We love serving your business!
Replied May 2023
Teresa
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Excellent reservation program
We researched several popular programs before settling on ResNexus and in our over 9 years of use, I have never been sorry that we chose this one! Staff was always reachable and helpful, no one ever made me feel stupid because I couldn’t figure something out, and they were open to suggestions from their users. I very highly recommend it!
PROSResNexus was easy to use from the very first day, and everyone on the staff went out of their way to help us implement its use in our 8 unit urban bed and breakfast. The fact that it was easy to read and understand put ResNexus head and shoulders above the other programs that we researched.
CONSAlmost nothing! The things that bugged me were minor ones, like a page not being saved automatically and that sort of thing. Mostly it was just things that I didn’t know how to use correctly that the staff swiftly helped me figure out.
Reason for choosing ResNexus
Because I could easily look at the screen and figure out what I was seeing! None of the other programs were nearly as user friendly and easy to understand. Also the original salesman was amazingly friendly, knowledgeable, and helpful, and he assured me that the company would stand behind me all the way—and they did!
Vendor Response
Teresa, Thank you so much for the wonderful review! We work hard to make our software end user friendly and are grateful for the feedback!
Replied April 2020
David
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
ResNexus platform is essential for B&B's
ResNexus is an essential tool for us in running our business. We have used other similar online tools/services, but ResNexus far exceed them all. Highly Recommend, the change over to them is totally worth the initial setup and training.
PROSFirst, the team helps us with every configuration necessary to get us started day one. The training that comes with the product is key to establish an online presence necessary to run our business. ResNexus offers so much whether your a small B&B or a large hotel. Key features include simple online booking tools, marketing & sales tools, front desk interface, administration tools all in one product. It provides a very professional look and syncs via their channel manager to work seamlessly with all the big external online booking sites.
CONSInitially the marketing feature offered that handles the promotion/newsletters is somewhat complicated for the average user. But I have to say that if I need assistance they are there for me all the way with their red carpet service.
Reason for choosing ResNexus
ResNexus offered us a one-stop-shopping product that meet the needs of our business at an affordable price.
Reasons for switching to ResNexus
We switched over from another popular service because of their reputation and they took the time to demonstrate all of the features of ResNexus.
Sarah
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2021
Customer support?
Reszexus has live time booking so I never had to worry about double booking one of our rooms.
CONSWhenever I have contacted Resnexus with a problem , first they always blame the platform. I then phone the platform and it always turns out it was not there fault. Then I phoned resnexus back and eventually they are forced to admit they are making the mistake. At this point they say they they will look into it and get back to me. They don't! Resnexus is not able to make out correct guest invoices. I have my charges fixed, the same for each platform. Yet Resnexus has never gotten it correct. Their charges are all over the place. I have been contacting them for over a year, the last time 3 weeks ago, they said they would resolve this problem and promised to call me back. I am still waiting - heard nothing! They advertise 24/7 customer service, UNTRUE! If you try to reach them on the weekend - forget it. You will be lucky if you receive an email on Monday or Tuesday. By then it is usually too late. I have lost a lot of money on overcharge of income taxes due to Resnexus.
Vendor Response
Sarah, We appreciate your feedback. Although not perfect, ResNexus strives to provide the best customer service in the industry. We apologize that we did not live up to your expectations.
Replied May 2023
Tammi
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
4 years in and enjoying it
staff are helpful and patient, the company listens to feedback and requests for changes. Their website building and updating service has greatly improved how guests see us. Sometimes it takes a while to get an answer or a call back, but recently we have seen an improvement.
PROSResNexus is user friendly and easy to teach staff. It fills most of our needs and as we grow, we are able to take advantage of different applications to keep progressive.
CONSSome of the reporting does not work with our system for accounting, but we have worked around it. We would like to add our dock slips to the reservation system but we feel the increase in the monthly cost is too expensive.
Reason for choosing ResNexus
We preferred the billing as a monthly amount and when we did the calculations, it was the best value at the time. We felt it was the best fit for our type of Resort with RV sites and Cabins.
Vendor Response
Tammi, Thank you for taking the time to leave us your feedback! We appreciate the opportunity to serve you and your business!
Replied June 2023
MICHAEL
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Great Option for reservation software solutions
We started the process of analyzing the different reservation software in April 16'. Almost too many to review. Beforehand we prioritized our needs and narrowed the field based on those factors. There were 4 in the final selection that performed about the same things with similar costs. We chose Resnexus because of the outstanding customer service. From the beginning and starting with the owner Fred, we trained then trained some more on many of the facets of this system; and we are still learning after 5 months. But the tools offered make our lives better with more time to focus on guests and running the bed and breakfast. If I had one concern it would be about the costs. In our previous system that only offered a guest to reserve through our web site it cost $200 per year. Credit card process was separate and was one of the cheapest providers. Now the fee is over $1700 per year with Resnexus plus other fees from separate companies for icloud, allocator and higher credit card fees. But at this point, we feel the fees are tolerable.
PROSResnexus has almost everything needed for my reservation requirements. It is very thorough in all aspects of the process from guests management to payments to confirmations.
CONSIt still has some glitches. For example, my weekend, Friday and Saturday has a higher rate and also a 2 night minimum. Currently, the system allows them to reserve for a Saturday plus Friday or Sunday. Sunday through Thursday is a cheaper weekday rate. Also since we are remotely located, if a guest books for Saturday, probably 70% of them will select Sunday. Friday then will not be occupied. If Resnexus could fix this issue, the monthly fees would be covered in Friday night bookings
Trish
Recreational Facilities and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2016
ResNexus user since 2005
I was late to the Online Reservation System craze. When I finally got onboard it was eye opening what I had been missing in ease of use and increased Revenue. The system has improved over the years and features have been added. I admit I do not use all the features there ARE. If you are a tech person you will love it. The rest of us are perhaps not as enthusiastic. I'll confess I come grudgingly to 'tech' as a big part of a hand's on business, even though I am aided by it.
PROSIt's very helpful for overseas customers to be able to book and get a confirmation. It's increased that segment of my business 100%. Also, I am able to take Reservations 24/7. Another big factor. There are very few overbooking incidents. And generally, the system operates without hiccups
CONSThe costs are becoming a problem. With all the other places a business must advertise and be 'found on the web', the bottom line 'costs' are creeping up there. I can't raise my rates (as a percentage), as much as my subscription has gone up. For a seasonal business this such as mine, it gets harder, every year. Seems like I make a little more, then my costs eat it up. A conundrum for smaller properties. AND those of us in 'out of the way' places. I have both those issues.
Ragen
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
ResNexus as Campground Practice Management System
Has the best functionality for our needs, user access permissions, mass text message capability, integrated newsletter and marketing capabilities (have not used marketing at this time due to setup delays), though, we are utilizing Thank You and Welcome emails which are implementing successfully, monthly recurring site billing functionality, reservations made by phone, list view or interactive map, minimum night settings per rental type, check-in efficiency (would like to see paperless form options, told this will be expanded soon), date blocks by rental types, reporting options overall, and the incorporation of point of sale.
CONS1) Booking engine cannot default as interactive map for uses, 2) Processing fees are calculated by reservation stay date, not the date the payment of the fee was collected/paid (issue for accounting) 3) Inability for users to send or upload photos via website 4) Guest Report pulls by reservation stay date without the option to generate by reservation made date (for marketing purposes would like to see whom made reservations within a specific date range) 5) Lack of reporting coverage in regard to reservations by online sources 6) Web-builder portion of the management tool, was implemented poorly without supervision from ResNexus, though did complete satisfactory. Second in this area, there are many glitches which must be learned how t work through. 7) Wait-list setup is by specific type, not by site type 8) Lack of paperless functionality Though with the challenges, I am satisfied with the product as compared to the overall market place for campground software.
Reason for choosing ResNexus
Overall functionality that fit our requirements.
Vendor Response
Ragen, Thanks for leaving a review. We're happy to hear your feedback.
Replied January 2021
Amy
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Renewed Appreciation!
Since July 2015, I've found a vast improvement of product and customer service in Reservation Nexus. The GDS connection contract via Innlink was extremely frustrating for me when an issue needed to be resolved quickly and accurately in the past. Now, I'm no longer on the GDS system, rather I have direct connections with the OTA's through MyAllocator which Reservation Nexus contracted with to over come this frustrating issue. Though this is not a perfect system as nothing is, it's far improved and the savings are huge which I sincerely appreciate! I must give accolades to Reservation Nexus for these improvements. I sincerely appreciate Reservation Nexus' commitment and desire to work with me a small 19 room b&b as well as listen to my needs. I've found service much improved after my change from GDS to MyAllocator and the ResNexus' staff makes a point in making sure I'm getting the help I need if I need it. re solved quickly. and when I need it most- they've made a renewed believe in me!
PROSReport creation and capabilities. Ease of updating rates/inventory. Upload ease of photos, text, etc.
Lorri
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
ResNexus Makes Our Reservation Management Easy
I was not involved in the selection or setup of our ResNexus. However, I love working with the product. It has been easy to learn and use. Having a cloud-based product allows me, as Manager, to oversee daily operations and assist my staff in real time online.
PROSI had to train myself. ResNexus was very easy to learn. There are many options to customize the system to meet your business needs.
CONSI would like to have more options with the payment section in Group Reservations; the ability to add a payment that is not tied to a particular guest, to be held "on account", then applied at a later date.I would like to have more options in report generation; the ability to apply as many filters as we need to create a super customized report in various areas.
Vendor Response
Lorri, Thanks so much for taking the time to leave such great review and feedback! We love serving you and your business!
Replied June 2023