--- title: "RoverPass Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RoverPass. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RoverPass is a good fit for you!" source_url: "https://www.softwareadvice.com/vacation-rental/roverpass-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Campground Management Software](https://www.softwareadvice.com/campground-management/) / [RoverPass](https://www.softwareadvice.com/vacation-rental/roverpass-profile/) / RoverPass Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/vacation-rental/roverpass-profile/) Reviews [Alternatives](https://www.softwareadvice.com/vacation-rental/roverpass-profile/alternatives/) # RoverPass User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 64 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 44 reviews (69%) - 4 stars: 17 reviews (27%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ### Most mentioned pros - your response is quick and very helpful we have ran into some bumps that we did not know how to fix and sent an email for help and you answered it quickly and followed up to make sure we were back on chorse. - RoverPass has given us an online presence making it easier for our campers to find us. - We get less calls now which is very helpful. ### Most mentioned cons - Also everything to do with customer service is videos and online and you cannot talk to a person when you have problems. - The payment transfer and payout schedules are confusing and difficult. - For example, a current guest has paid us a partial of his due amount, but still owes a balance. ## RoverPass customer reviews Showing reviews 1-25 of 64 (page 1). ### Best RV Park platform EVER! - Overall rating: 5/5 - Reviewer: Marissa Ann H. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been a great experience we are are so grateful for the switch from Campspot. The Customer service has been great, the setup, the platform is super easy to navigate. I absolutely love RoverPass and wish I would have started out with it years ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service has been amazing making the set up process that much easier. The on-boarding was fast and easy with us up and running in less than a week. #### Cons I haven't found anything that I dislike this far. Its really made things that much easier for us and the park operations. #### Reasons for choosing RoverPass the reviews from other park owners and comparing the cost per reservations. #### Reasons for switching to RoverPass Not happy with Campspot at all or the products offered. #### Vendor response Thank you so much for the kind words! We're glad the setup was smooth and that our team made the switch easy. It's great to hear RoverPass is helping your operations run better. We're grateful you chose us! Replied July 2025 --- ### Satisfied customer - Overall rating: 4/5 - Reviewer: Stephanie C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been good. Even though there are features I wish I had, I don't have buyers remorse or wish I had chosen a different platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is intuitive, easy to use, and the post-onboarding customer service has been great. Representatives are always helpful and kind #### Cons I wish I could understand more how my premium listings drove reservations and got more exposure lacking a few features that I think would be very helpful in my business: *Individual employee access to reports, specifically Payment Mix and daily report section. *Ability to tender multiple types of payments for a reservation *Ability to add a note when blocking a site indicating the reason *Ability to be able to move flexible/long term/tbd reservations with no regard to past reservations on the new (moving to) site *Handheld scanner integration for camp store versus having to look up products in the computer *Auto generated communications to be sent post checkout asking for reviews *Ability to input multiple gate codes to correspond with reservations for different months #### Reasons for choosing RoverPass Campspot was too expensive to use for our long-term guests #### Vendor response Thanks so much for the kind words! We're glad to hear the system is easy to use and that our support team has been helpful. We truly appreciate your detailed feedback; several of those features are on our roadmap, and your input helps us prioritize them effectively. We're grateful you chose RoverPass and look forward to continuing to support your park! Replied July 2025 --- ### Sun Country Review - Overall rating: 4/5 - Reviewer: Debbie B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We like it, & rarely hear from guests about their booking experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guests book online, instead over the phone. Ease of seeing bookings, Customer support was easy to access. #### Cons Would like another option for reason a site is blocked. “Blocked by employee for customer” Otherwise it’s working well for us. --- ### Poor service and inferior product - Overall rating: 1/5 - Reviewer: Tomas D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It’s online and includes store inventory. #### Cons No customer service, limited capabilities, you will have to manually enter credit card numbers FOR EVERY SINGLE TRANSACTION!! staff wastes more time manually entering guest info and entering credit card numbers. There’s no way to provide employee discounts or enter deposits. They will charge you for monthly reports. There is no phone number for customer service. --- ### Good but not Great - Overall rating: 4/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Decent, there have been some good updates but still a lot of room for growth. In calendar function, reports (structure is cumbersome at best and not useful) and some features like texting that don't have guest adoption. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Customer facing website, monthly invoicing, sending of invoices to guests. Linking to STR sites like Airbnb for block calendar dates. #### Cons Need monthly calendar option, need to be able to text tenants without requiring them to login. No one is going to take the time to log in to read a text message. Would be better with a dedicated App for mobile usage. #### Reasons for switching to RoverPass Link to Airbnb and VRBO calendars, Customers from other sites like HipCamp, better online booking features #### Vendor response Thanks for your honest feedback, Ryan. We're glad you're seeing value from features like invoicing and calendar linking. We hear you on the need for improved texting, calendar views, and mobile usability. We will put these improvements on our roadmap. Your input helps us develop better tools for our customers, and we appreciate you being part of the RoverPass community. Replied July 2025 --- ### Roverpass 5-Star Review - Overall rating: 5/5 - Reviewer: Machille W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been very rewarding. After spending many $$$$ to be a member of a very well know RV club and getting very little or no feedback except when renewal came due. Roverpass you make my world so much easier. Thank You!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Roverpass is the best! They keep in touch, add new products and the website is very easy to work with. #### Cons I wish there was something I could say that I'm dissatisfied with, but I truly am not dissatisfied with anything. #### Reasons for switching to RoverPass Was disappointed with only hearing from Good Sam when it was time to renew. Otherwise, it was as if I didn't exist to them. #### Vendor response Hi Machille, Thank you for the fantastic 5-star review! We’re thrilled that our updates and easy-to-use platform make a real difference for you. Your feedback motivates us to keep innovating and staying in touch. Thanks for choosing RoverPass—we’re so glad you’re part of our community! Replied April 2025 --- ### So happy with Roverpass service - Overall rating: 5/5 - Reviewer: Craig D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Roverpass has been a wonderful help to our business ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wonderful personalized assistance from qualified professionals! Happy 😊 #### Cons Nothing Happy --- ### Great customer service and response time - Overall rating: 5/5 - Reviewer: Kaitlin S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, increased reservations since using it, love having the partnerships included so we are listed multiple places at once. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent and fast customer service. They are there to answer any questions and help with any tech support or tutorials needed. #### Cons The calendar view is a little slow to load following weeks by phone and desk top, but I am sure they will improve it. There has already been improved features since we started using it. They are very open to feedback. #### Vendor response Thank you so much for your kind words! We’re thrilled to hear that our customer service team has been helpful and that you’ve seen an increase in reservations, as well as the benefits of our partnership listings. We also appreciate your feedback about the calendar view, our team is actively working on performance improvements, and updates are already in progress. Thank you for being part of the RoverPass family and for helping us continue to improve! Replied November 2025 --- ### My review of roverpass - Overall rating: 4/5 - Reviewer: Melinda R. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy the automated campsite online system. It’s a lot better than what we had before. The customer service used to be a lot better. now they just want you to watch a video and figure it out yourself. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros When we first joined, there was a lot of customer service and you could talk to a real person and they were so very helpful. And using RoverPass, we didn’t have to book my phone using our Square credit card application. We get less calls now which is very helpful. #### Cons When tents book on the system, they have to tell and explain how big their RV camper is they have no RV camper so it doesn’t make any sense Why tents have to do this. Also everything to do with customer service is videos and online and you cannot talk to a person when you have problems. somewhere on our side. It says that we have electric. We have never had electric. I did not set it up that way, but it’s there somewhere because people tell me all the time. Also customers get a message saying that if they’re not there by 5 PM that they must call so they are always calling and they can come later than this, but I cannot figure out how to change this. I would rather it say 9 PM or nothing at all people say there’s no cabins and then they think there’s something wrong but in reality, the cabins are all booked. If it would just said the cabins are booked and not totally missing people wouldn’t be calling. We are in the middle of evaluating Maybe using a different service because there’s so many problems and people are always complaining. Getting hold of a person at Rover passes impossible. they don’t wanna talk to you. One more thing the emails that you get that tell you that there has been a booking. It would be really nice if it had the campsite number and how much they paid. I see very limited information if it had that I would not have to open up the website and try to find it. #### Vendor response Thank you for sharing your feedback. We’re sorry for the inconvenience and want to resolve your concerns. Could you please email us at melisa@roverpass.com or call 7372665337? We look forward to helping you directly. Replied April 2025 --- ### roverpass GREAT - Overall rating: 5/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. roverpass has always been there for us when ever needed. great place to put your business trust in. they are great people and good at what they do always coming up with new idears and better ways to keep your business in good condison your in good hands #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros your response is quick and very helpful we have ran into some bumps that we did not know how to fix and sent an email for help and you answered it quickly and followed up to make sure we were back on chorse. #### Cons we do not have any thing that we do not like everything that we have had to have help with was taken care of quickly. Money is transfered into our account very quickly also. #### Vendor response Hi Michael, Thank you for the wonderful review! We love hearing our quick, helpful responses have made a real difference, and we appreciate your trust in RoverPass. We’re thrilled you’re enjoying our new ideas and efficient transfers—thanks for choosing us as your partner! Replied April 2025 --- ### We love RoverPass! - Overall rating: 5/5 - Reviewer: Emily K. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros RoverPass has been one of the best decisions/investments we have made. It is extremely user friendly and the customer service is unmatched, both of those things are extremely important to us! #### Cons There are a couple features I have suggested that would be hugely helpful for us, like mass communication to guests, that have been warmly received but not implemented yet. --- ### Great Job and don't change... - Overall rating: 5/5 - Reviewer: Susie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. They understand that I need to collect money when people walk in the door and need to handle the transactions myself. Thank you #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a very busy person and am continually short on time. This integrates with my business very well. I have used other programs this is quick and simple. If I have questions the staff is only a phone call away and ready to answer. #### Cons I need something simple and sometimes changes/upgrades take more time for me to learn. #### Reasons for switching to RoverPass Too much money, too controlling, I could not keep up with occupancy. Their phone number in a search would come up first and they counted that as a occupant, when they did not stay at our motel. Customers reported to me that when they did a search that I had not rooms available or one twin bed open. These are people who forgot our phone number and knew that we did not have rooms with one twin bed. I like honesty, so this was a real problem... #### Vendor response Hi Susie, Thank you for taking the time to leave this review. I'm happy to hear that our system has helped to save you time and it has been easy for you to reach our support staff. We do continually make upgrades to make sure our platform is able to serve everyone and to make sure things run smoothly, but your Account Manager would be happy to help train you on the updates! You can always reach out at any time and our team will be happy to help answer any questions. Thank you again for the feedback! Replied March 2020 --- ### Fits our needs for now - Overall rating: 4/5 - Reviewer: Eveie R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered So far, it meets our needs. We are a new facility, so we are learning as we go. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros This software was very easy to implement. The system is user-friendly for placing reservations and accessing all tabs. #### Cons The calendar feature is frustrating if you are doing multiple bookings or blocks for the same dates - after each one, it reverts back to “today”. That gets time-consuming on our end. The website is also not the greatest, but was set up quickly and easy to edit. It’s all templates, so you have little comments tell over the headings, though. #### Reasons for choosing RoverPass Free website, ease of use, pricing --- ### Reccommended - Overall rating: 5/5 - Reviewer: Kenneth D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It helps bring in more business. Recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the easy, user friendly website. #### Cons I like everything so far. I haven't encountered anything negative as of yet. --- ### The good and not so good - Overall rating: 4/5 - Reviewer: Jeanette N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered It works #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Agreement to terms place to sign. Other programs did not have this option and we felt it was a must have. #### Cons If you nee to edit you have to go all the way out. #### Reasons for switching to RoverPass Looking for better options in the program. --- ### Roverpass - Overall rating: 4/5 - Reviewer: Rick B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use both for ourselves and our customers. #### Cons Cost to the customer excessive. Roverpass unwilling to lower 15% fees. --- ### Good for small campground - Overall rating: 5/5 - Reviewer: Jaime L. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of customers making reservations and my approval of them. #### Cons For the needs I have as a small campground I feel it provides adequately. --- ### RoverPass increases traffic - Overall rating: 4/5 - Reviewer: Rory H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This helps people find our campground that probably never would. Easy to use. #### Cons A better way to print out upcoming reservations. --- ### Very Happy With RoverPass - Overall rating: 5/5 - Reviewer: Pam B. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with my overall experience with RoverPass. I would recommend RoverPass. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Individuals can book their reservations through our website. #### Cons Not sure that there is anything that I do not like about the software. When I first started using RoverPass there were a few issues as expected since it was new. Overtime the issues were worked out and they are always improving the system. #### Vendor response Hi Pam, Thank you for the kind words! I'm happy to hear we were able to solve any issues you were having, and always love receiving feedback so we can keep it that way! We look forward to our continued relationship with your park for the years to come. Thank you again! Replied March 2020 --- ### Very Helpful - Overall rating: 5/5 - Reviewer: Dianna C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've definitely seen an increase in business. Locally, we are well known, but Rover Pass has been great at helping to pull in travelers! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rover Pass has been very easy to use. The software is pretty straightforward. #### Cons We get a lot of notifications, text and email. Between two of us, we check frequently to make sure we've responded when needed. #### Vendor response Hi Dianna! We would be happy to help you with your notifications if you believe you are receiving too many. I will have someone from Customer Support reach out to you in order to assist you with this. I appreciate all the kind words and am glad to hear that RoverPass is straightforward. We work our hardest to provide a product that is easy for all to use. Thank you for the feedback! Replied October 2019 --- ### Product review of Rover Pass - Overall rating: 5/5 - Reviewer: Cindy W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a good program, the only issue is payout reports do not let me get just a monthly report and the do not have Rover Pass name on reports #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It is user friendly for reservations and even cancellations for our customers! #### Cons The reports that I need for audit need to have a way to filter by months and be labeled with Company name and information. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Mario F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. getting lots of exposure on line #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to fallow and understand nice set up #### Cons Some times the system gettins a little slow #### Vendor response Hello Mario. I'm glad to hear that our system has been easy for you to understand, as well as has drawn in some new campers for you! I fear that the system being slow might be an internet connection issue, however, if you reach out to us at support@roverpass.com, we would be happy to look in to any issues you may be experiencing. I thank you for taking the time to provide this feedback as it helps us to better our product every day. Thanks! Replied October 2019 --- ### BolivarEast Rv review - Overall rating: 5/5 - Reviewer: Ruben V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Roverpass has put me on the map , my business is getting better every year #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy access , I think it’s number 1 for people looking Rv parks , I can always see my history of client stays Great for tax purposes #### Cons I would like to get to customer service faster when I call #### Vendor response Hi Ruben, Thank you for your review! We’re glad RoverPass helps you easily track client history and supports your tax needs. We appreciate your feedback on customer service response times—it helps us improve. Thanks for choosing RoverPass to grow your business! Replied April 2025 --- ### Useful for first-time owners - Overall rating: 5/5 - Reviewer: Erica H. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great tool for first-time owners. Helpful customer service. Fairly easy to navigate and use website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reservation management is easy. Customer service is helpful and knowledgeable about marketing for my needs. #### Cons Learning curve for newbies isn't bad. I had to do a little comparison shopping to find the best wording for my site. #### Vendor response Hi Erica, thanks so much for taking the time to share your experience! We’re thrilled to hear RoverPass has been helpful as you’re getting started as a first-time owner. It’s great that reservation management and our support team have made things easier for you, and we appreciate your feedback on the learning curve. We’re always working to make setup even smoother. Excited to keep supporting you and your park’s growth! Replied September 2025 --- ### Barnes County Parks - Overall rating: 5/5 - Reviewer: Scott K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great no issues that would make us look elsewhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support. Immediate response friendly people. #### Cons Can be slow loading at times not a big issue only one I can think of. #### Vendor response Thank you for taking the time to share your experience! We’re thrilled to hear our support team has been helpful and friendly. We’re also working on improving speed so the platform runs even more smoothly. If you ever need anything, we’re here for you. Replied April 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/vacation-rental/roverpass-profile/reviews/?page=2) --- RoverPass Reviews, Pros and Cons - 2026 Software Advice