All Smoobu Reviews
1-25 of 176 Reviews
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Cristian
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Smoobu its the TOP 1 Channel Management.
2 Years looking for the Best Middle Cost Management System and found it - Smoobu
PROSThe platform is very easy to use, very good explained videos to use in any step your in. I'm very satisfied about what they offer and the improvement they have made and expanded many offers is a high-quality product.
CONSThey have to improve the Statistic and metrics of the properties and bookings. They could add so much more info here they are not. Invoices do not generate correctly. The Payment details on reservations do not include the COMISION imported of the channel, so it's very different from what the payment show in smoobu and in the other Channels like booking.com, Airbnb, Expedia. They Have to take the same information on those channels and adjust them to make it clear and have no difference between the channels. ALSO need to do a MAX Update to the Website Builder.
Reason for choosing Smoobu
Pricing, and it's the best Channel Management to start with 4-10 Properties.
Reasons for switching to Smoobu
I had an incredible struggle to find channel management that is easy, interactive, responsive, engine booking, and friendly to use and I went to 3-4 PMS and the first time I could say it's the one I need for a 7-10 Property Management.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed October 2023
Good for small company
Overall a good experience. We used Smoobu, untill we started hiring Customer Service staff and they needed a centralized communication terminal that when we switched. For most entrepreneurs who runs Airbnbs it works great, in many wasy more simple than other solutions on the market. I wish they did make the SMS automation work, I wish full API integration with VRBO worked as well. But you cant get everything.
PROSPrice is the best. It does basic things like it will keep all your listings in sync. Forget about centralized messaging, because certain things just won't sync like VRBO. But for small operators 1-5 peroperties it works great, and price you can't beat
CONSno full API integration with VRBOlack of SMS automationsCustomer Service doesn't existi, you can create a ticket they will answer next week
Reasons for switching to Smoobu
sms automationcentral messagingVRBO full api integrationCustomer Service
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Not what it used to be
This was a great PMS two years ago, not anymore.
PROSWhen we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick. But it has only been downhill from there. Their development team has made the interface clunky, their servers are down often, my team now hates Smoobu.
CONSExtremely slow interface in 2021. If you manage more than 10 listings, please do not use this software. We had previously used Hostaway and Lodgify. We have had more double bookings with Smoobu by far than with any other PMS.
Cheryl
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Highly recommend Smoobu - even if you are a small operator
Smoobu Customer Service is Fantastic! I always get a quick response, and they never make me feel 'dumb' - because sometimes I ask some off-the-wall questions! I highly recommend Smoobu to all vacation rental owners. We only have 2 units, and we couldn't do it without them!
PROSWhat we like most about the software: ease of use, communication templates/scheduling of messages, ability to update rates and they immediately update across all connected OTAs, ability to set % increases on OTAs over our direct book rates, Digital Guest Guidebook (& how easy it is to customize regarding what guests see before, during & after their stays), & the ability to nest units. There's more to like out the software, but these are the top items on our list.
CONSAlways looking for more features, but what they already have far exceeds previous channel managers I've used.
Reasons for switching to Smoobu
Beds24 lacked superior Customer Service, and they charged by OTA, versus by unit.
Luke
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great channel manager!
with previous channel manager, I have used in the past, there were missing one most important think for me, mobile compatibility, which smoobu has and its working perfectly
PROSMobile friendly and customer support where the key factor for me
CONSdo not have it at the moment, its working perfectly for me
Reason for choosing Smoobu
customer support, more clear fees, and personly more user friendly.
Reasons for switching to Smoobu
user friendly and mobile compatibility
david
Wireless, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2023
for your own sake pick a different system
completely negative. Over priced,poorly thought out
PROSnothing, nada, zilch,zero ,zip ,so on and so forth .
CONSthe attitude of customer services, the price . overall all rubbish
Antonio
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
The best customer service
The team in charge of customer service is very professional and they always give a solution of any problem that you can have with the platform.
CONSWe would like more functions in the future, also more personalization
Reason for choosing Smoobu
The give us exactly the funtionally that we want in these moment.
Yves
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Smoobu is exactly the Channel Manager that we need
The first month with the binding to the OTA was easy and we did not have any trouble to quit the previous Channel Manager and to connect with Smoobu. Now we use it daily with entire satisfaction.
PROSIt is easy to learn and to configure, you can phone to the customer service and they answer...
CONSThe French translation is not perfect but I can use it
Reason for choosing Smoobu
The software as a lot of interesting solutions to use (message, invoice…) The connection to the OTA is very easy. The mobile application works perfectly. They have a good price.
Vendor Response
Hi Yves, thanks for the review. Will be working on the French version. Any input you have is appreciated. Best Philipp
Replied May 2019
Polas
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2023
27+ rental properties in Smoobu
There are many cons and pros to this chanel manager, but we are still planing to use it as moving from it with a lot of properties would not be worth our time. The chanel manager offers us stability majority of time and a website integration.
PROSSmoobu app is a good starting point for anyone who want to give a chanel mannager a try.We currently have 27 properties and all of them are managed through smoobu. Website is built through smoobu (you can check it - www.poloapartments.lt)As a user for more than 3 years, I can recommend this program as it is easy to use, responsive and gives us a lot of functions.The price is very good compared to all other chanel managers.
CONSHowever, there are flaws. For example, our website is built on 3 different languages, while smoobu check-out is only in one language. I have personally been requesting this change for more than 1 year. No progress. (To add, they do boast that they adapt their program to their clients needs).Some times there are maintanances that make the smoobu completely offline. If it happens in a busy period, you might get double bookings.The invoices just as the check-out page is only in English with no other language choices.When uploading a property to smoobu, there are only a few ammenities to select. There is no free parking selection window. It is very important to have.To add, smoobu engine does no allow to select the amount of children or pets. It only allows selecting adults.There a
Ana
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
strongly recommended for professional hosts
I've been using Smoobu for over 2 years now, and I've got to say, their customer service is top-notch. Talking to real people instead of bots is a nice touch. They're quick to respond and always helpful.The host solution is a game changer, making it so much easier to manage my property across multiple sites. It saves me from double bookings and lets me adjust rates and availability all at once. Plus, the automated messages and website creation are a big help.I really like the financial stats feature, it gives me a quick look at my earnings across different platforms. The dashboard's cool too.
CONSIt'd be great if the financial stats could factor in the commissions from the different platforms. I know it's a big ask, given the different commission rates, but it would be a helpful addition. I would also have an ability to block individual apartments leaving the entire property open for bookings by groups.
Reason for choosing Smoobu
it was recommended by a friend
tamir
Broadcast Media, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed February 2020
Good software. It is possible to make it excellent software
Overall convenient and friendly software. In my opinion with some other functions like the ones I mentioned it can turn from good software into excellent software. It is important for me to add that there are similar software to this one at lower prices and at more expensive prices. In my country the average monthly software cost ranges around 50 euros. If you were able to connect a credit company that works with Israel and flexibility along with invoice automation, I have no doubt that I would recommend many to switch to this software.
PROSThe interface is convenient from any computer and mobile phone
CONS1.There is no clear place to see a customer payment status. 2. In my country the software cannot connect to a credit card so I need to use more software. 3. If I want to issue a concentrated invoice at the end of a month to a supplier that sends customers to me it is problematic. That is, it is not possible to open a clean invoice and associate it with customers that I had this month.
Maximilian E.
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Tool, Great People Behind, Simple and efficient
More than 3 years ago, when I was looking for a simple but well thought through Chanel Manager, I came across Smoobu. Implementation was quite easy even for me as an inexperienced user of Chanel manager. In the last 3 years Smoobu has developed enormously and still offers me everything I need to successfully market my almost 20 accommodations. The support is always fast and efficient and suggestions are taken seriously! I'm sure I'll be happy working with Smoobu for many yearsand look forward to the next development steps.
CONSI do not habe any complains about smoobu. For me nothing is missing
Reason for choosing Smoobu
Because of the Simplicity
Gian Marco
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Awesome product.
Best software I have used so far for Vacation Rentals. Very user friendly. Easy to set up. Well thought infrastructure.
CONSEverything works perfect, so nothing that we don't like.
Reason for choosing Smoobu
Trial period
Vendor Response
We really appreciate you taking the time to leave us a review, Gian Marco! These are the things that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you had a great experience using Smoobu. Let us know if we can do anything else for you.
Replied February 2023
Tara
Hospitality, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Ticks more boxes that you need for less money!
We'd been comparing platforms for a few weeks and found that Smoobu was not only more cost-effective but that it ticked so many more boxes than we had even envisaged. The Smoobu team are super helpful and respond very quickly to the few queries I had but really, they have explained everything exceptionally clearly that you'll rarely need to reach out! I'd highly recommend Smoobu and can't imagine moving to any other platform especially with their continuous improvements and new integrations which I think will be very useful when normality returns to our hospitality business!
PROSCost-effective and incredibly easy to set up all the integrations with everything explained exceptionally clearly that you'll rarely need to reach out but the team are super helpful when you do and respond very quickly! Ticked so many more boxes than we had even envisaged. The Guest App is genius and we can't wait for our guests to benefit; as well as upselling feature!
CONSThat I didn't discover it sooner. It didn't appear in my google searches but luckily discovered it via an online ad :)
Reason for choosing Smoobu
Guest App. 2-way API integrations with Airbnb etc. Cost! EASY SETUP!
Reasons for switching to Smoobu
Switched to Smoobu due to the cost of my old platform, a lack of integrations, poor communication and overall, the older provider didn't seem to care.
Antonios
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Friendliness of use and functionality
Smoobu is evolving and staying on top of its game. There was never an issue not solved and very important Smoobu team delivered what they promised. After being with Smoobu for almost 4 years I can say I'm happy especially with their friendly contact and professional support.
PROSUser friendly Quick synchronization Product support
CONSNothing I can think of. Therw is limitations on the software that you find with all. Canner managers.
Vendor Response
Very happy to read that you are enjoying our system. Please feel free to let us know about the limitations. Even if these account fro all channel managers :)
Replied October 2020
Ozan Kemal
Automotive, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Smoobu offers practical reservation management solutions
Smoobu has by far the most practical reservation management system in the market when compared with other alternatives.
CONSThey should release a new version of Smoobu where it has more etensive features about reservation management.
Oscar
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Very happy with Smoobu
Highly recommended, it has made my life a lot easier and the value is just great.
PROSThe integration with other travel agencies was seamless, the platform was very user-friendly, and their customer service department immediately provided feedback if there were any questions.
CONSI feel that I'm under-utilizing all of the software's tools for lack of information on all of its features.
Kathryn
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Excellent customer service
I enjoy using Smoobu a lot, it’s very clearly laid out and easy to use. I don’t often need help as the product itself is very intuitive, but I am also very impressed with the customer service. Every time I have contacted them, they have been helpful, communicative and proactive.
PROSSmoobu is very intuitive and easy to use even for someone with no prior experience of tools like this. The customer service and support is also excellent.
CONSThe cost has increased significantly in 2023 although it is still competitively priced compared to similar tools.
Vendor Response
Thank you so much for your trust, Kathryn. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!
Replied February 2023
Edgar
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2023
Too many bugs
Intuitive to setup and useApp for mobile Analytics
CONSToo many bugsNew errors - developers make changes on running systemsDouble bookings occur - not usable as channel managerIntegration with payment service buggy, especially paypal did not work
Vendor Response
Hi Edgar, Sorry to hear! We have no tickets about this and want to help. Please do email us at supportEN@smoobu.zendesk.com Leaving a review is not the first point of call for assistance, we must recommend our support channels for this. Hope to hear from you soon!
Replied January 2023
Kim
Sports, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Comprehensive Channel Manager
I have been using Smoobu for over 8 months now and our entire family is very happy to be able to use it. We all use it pretty much daily to mainly accept reservations and coordinate check-ins and check-outs.
PROSUsing Smoobu was an absolute game changer for us. Being able to adjust prices and reservations once and apply them automatically to all the different platforms on which our properties are listed saves as a huge amount of work plus it provides a great overview of the reservations of all properties in one place.
CONSConnecting the calendar with some specific portals was a bit difficult, which mainly has to do with the technical expertise of the portals though. The payment system integrated in our website works great. It would be helpful to be able to include different bank accounts for different properties though.
Reason for choosing Smoobu
A company that consulted us regarding the marketing of our properties recommended Smoobu to us. We are very thankful for that recommendation.
Eric
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
COVID proaction/ease of use
Wonderful entrepreneurs looking to work with all customers.
PROSEase of use and when COVID hit the top three global companies taking proaction to help the customer.
CONSSo minor, and so American, lol. Would be great to have option for date format choice with month first for us thick headed Americans.
Reasons for switching to Smoobu
visuals and booking portals
Vendor Response
Hi Eric, thanks for your review :) You should able to change your date formats in the account settings. Best Philipp
Replied September 2020
Edward
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Life Saver
Double bookings solved Pricing on multiple platforms solved
PROSease of use Functionality Clear Statistics
CONSWould like to use it as an app rather than having to log in via a search engine
Reason for choosing Smoobu
I did look at another but can’t recall it’s name - it wasn’t user friendly enough
Francisco
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2019
Morros del Pacifico
I decrease to ´´cero´´ duplicate reservations. Very easy to administrate, very simple and friendly.
PROSVery easy to use Mobile app very simple and friendly I can easily administrate all your booking without duplicate reservations
CONSDifficult to synchronize all the option with airbnb and booking. There are some special options from Airbnb or booking that you cant set.
Vendor Response
Hi Francisco, thanks for your review. Unfortunately, all portals work a bit different. But I promise we are working on making the user experience even better. Happy to receive your detailed feedback on how we can improve! Best regards Philipp from Smoobu
Replied September 2019
Sara
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Makes business easy
Les Camelias is a small B&B business. Prior to using Smoobu it took a lot of time to manage our availability across different booking sites. Since using Smoobu our work load has reduced considerably. It is so easy to install and implement.
CONSAt present we have not encountered any issues with Smoobu.
Aleksandrs
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2021
Issue with customer support and some funstionality
A lot of different functions, easy setup
CONSIssue with a customer service. I have a ticket opened 7 months ago and still get follow-up promises to be solved in the shortest period of time. Addiotional issue - calendar does not work on a built-in website.
Vendor Response
Hi there! Sorry to hear, but as this was a feature request rather than a bug it may sometimes take a bit longer. We have now added Latvian to our supported languages. Can you elaborate on the calendar issue please? We are not aware of any issues. Thanks best philipp
Replied June 2021