Smoobu Customer Service is Fantastic! I always get a quick response, and they never make me feel 'dumb' - because sometimes I ask some off-the-wall questions! I highly recommend Smoobu to all vacation rental owners. We only have 2 units, and we couldn't do it without them!

What we like most about the software: ease of use, communication templates/scheduling of messages, ability to update rates and they immediately update across all connected OTAs, ability to set % increases on OTAs over our direct book rates, Digital Guest Guidebook (& how easy it is to customize regarding what guests see before, during & after their stays), & the ability to nest units. There's more to like out the software, but these are the top items on our list.

Always looking for more features, but what they already have far exceeds previous channel managers I've used.

Overall a good experience. We used Smoobu, untill we started hiring Customer Service staff and they needed a centralized communication terminal that when we switched. For most entrepreneurs who runs Airbnbs it works great, in many wasy more simple than other solutions on the market. I wish they did make the SMS automation work, I wish full API integration with VRBO worked as well. But you cant get everything.

Price is the best. It does basic things like it will keep all your listings in sync. Forget about centralized messaging, because certain things just won't sync like VRBO. But for small operators 1-5 peroperties it works great, and price you can't beat

no full API integration with VRBOlack of SMS automationsCustomer Service doesn't existi, you can create a ticket they will answer next week

This was a great PMS two years ago, not anymore.

When we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick. But it has only been downhill from there. Their development team has made the interface clunky, their servers are down often, my team now hates Smoobu.

Extremely slow interface in 2021. If you manage more than 10 listings, please do not use this software. We had previously used Hostaway and Lodgify. We have had more double bookings with Smoobu by far than with any other PMS.

Overall, our experience has been great. We have lost a couple of features, however what we have gained far outweighs this. Customer support also very kindly offered to import existing direct bookings which was very helpful.

The features that drew us to Smoobu were the automated messaging, Igloohome integration, the guest guide/portal and the additional option selling.

I would say the only negative point we have so far is the handling/recording of invoices. Payments need to be recorded manually, whereas Tokeet would handle this automatically and made it very easy to schedule invoices, and track sent, outstanding and paid invoices.

with previous channel manager, I have used in the past, there were missing one most important think for me, mobile compatibility, which smoobu has and its working perfectly

Mobile friendly and customer support where the key factor for me

do not have it at the moment, its working perfectly for me