About Superhost Tools

Superhost Tools is a cloud-based vacation rental platform, which assists property managers with messaging and price setting for online listings. Key features include predefined templates, review management, automated reminders and booking management. 

Users can integrate the application with Airbnb listings, and send automated messages to guests via multiple channels. It enables hosts to send notifications and reminders to guests for review completion before the expiry of the review period. Property managers can maintain a calendar to manage bookings, and email or text cleaning staff to monitor maintenance tasks. Further, the rules-based engine automatically adjusts prices based on seasonal demand and booking trends.

Superhost Tools allows users ...


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Supported Operating System(s):

Web browser (OS agnostic)

94 Reviews of Superhost Tools

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(79)

79

4 stars

(13)

13

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 94 results

March 2019

Andrew from Self Employed

Verified Reviewer

Company Size: 1 employee

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Saves us unbelievable amount of time and improves service

Excellent overall experience with this tool. It does what it is supposed to reliably and we can get on with our other Airbnb services :)

Pros

Simple to construct event driven (checking, check out, settled in, inquiry, etc) from templates and edit those messages if necessarybin advance. Messages to coordinate services providers such as self-checkins, cleaners, cleaners etc never get overlooked or contain typing errors. We have two AirBnB's and this communication overhead is very significant.

Cons

We don't use the pricing feature as much yet.

June 2019

Lizette from 2 Cranes Inn - Zion

Company Size: 2-10 employees

Industry: Hospitality

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

June 2019

A good automation tool...

Easy, fine, relieves the stress of missing a welcome reply while we are travelling out of range.

Pros

...Well worth the investment, and peace of mind for auto-replies.

Cons

Sometimes the automated template emails did not go out in the best order. Would like to fine-tune that order.

Reasons for Choosing Superhost Tools

AirGMS seemed more heavy-handed than what we needed.

June 2019

Kristi from Airbnb

Company Size: 1 employee

Industry: Hospitality

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

June 2019

Needs Development

It's been somewhat frustrating with a higher learning curve. A tutorial/video would do wonders. I've enjoyed it when it works well. However, I would like to edit my messages and am unable to find the place to edit them. Getting help has been below average.

Pros

The automated messages free my time for other activities.

Cons

There are bugs. I am unable to edit my messages at this time.

May 2019

Caley from Caley Newberry Studios

Verified Reviewer

Company Size: 1 employee

Industry: Photography

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

Wish I'd Found It Sooner

I wish I'd found Superhost Tools sooner! This has made the Airbnb experience with our guests so much better! The pre-written templates are a great starting point to making sure your guests have all the information they need for their stay. Our guests have gushed about how great our communication is — and we know we were lacking in that area previously. Since we both own our own business, and Airbnb is something we do on the side, it'd been super helpful for us now that our guests think that we're initiating conversation​ with them to check in on their stay. I wish we'd had it the past two years!

Pros

Superhost Tools is easy to set up and has pre-written templates that you can customize to fit your Airbnb. It's made communication with our guests so much more reliable, and our guests have been gushing with how great of attention we pay to them.

Cons

I had some pricing glitches that caused some issues at first, and customer service didn't write me back after the initial email.

May 2019

Eric from Sventography Studios

Verified Reviewer

Company Size: 2-10 employees

Industry: Photography

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Superhost Tools Is Definitely Worth the Money!

Pros

Supherost Tools is well worth the money in time management alone! It has saved me hundreds of dollars in such a small span of time, by not having to deal with the pain of manually entering EVERYTHING, and being able to automate a good deal of it. I expect my company will save THOUSANDS in the near future while continuing to use this product!

Cons

It took me a little bit to figure out how everything worked, but once I did, it was well worth the wait!