About Superhost Tools

Superhost Tools is a cloud-based vacation rental platform, which assists property managers with messaging and price setting for online listings. Key features include predefined templates, review management, automated reminders and booking management. 

Users can integrate the application with Airbnb listings, and send automated messages to guests via multiple channels. It enables hosts to send notifications and reminders to guests for review completion before the expiry of the review period. Property managers can maintain a calendar to manage bookings, and email or text cleaning staff to monitor maintenance tasks. Further, the rules-based engine automatically adjusts prices based on seasonal demand and booking trends.

Superhost Tools allows users ...


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Supported Operating System(s):

Web browser (OS agnostic)

94 Reviews of Superhost Tools

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(79)

79

4 stars

(13)

13

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 94 results

March 2019

Andrew from Self Employed

Company Size: 1 employee

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Saves us unbelievable amount of time and improves service

Excellent overall experience with this tool. It does what it is supposed to reliably and we can get on with our other Airbnb services :)

Pros

Simple to construct event driven (checking, check out, settled in, inquiry, etc) from templates and edit those messages if necessarybin advance. Messages to coordinate services providers such as self-checkins, cleaners, cleaners etc never get overlooked or contain typing errors. We have two AirBnB's and this communication overhead is very significant.

Cons

We don't use the pricing feature as much yet.

August 2019

Adam from W Residential

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

This tool will make you a Superhost based on your excellent communication.

Pros

Super easy to use and very customizable. It automates 90% of your communication and makes the guest feel like you have great communication. It also helps you get great reviews. Being a Superhost is easy now! The developer is very responsive to input.

Cons

Nothing - maybe if you have 100+ properties it might seem expensive, but the value would still be there. There might be less value if you only rent 2-3 times a year.

May 2019

Caley from Caley Newberry Studios

Company Size: 1 employee

Industry: Photography

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

Wish I'd Found It Sooner

I wish I'd found Superhost Tools sooner! This has made the Airbnb experience with our guests so much better! The pre-written templates are a great starting point to making sure your guests have all the information they need for their stay. Our guests have gushed about how great our communication is and we know we were lacking in that area previously. Since we both own our own business, and Airbnb is something we do on the side, it'd been super helpful for us now that our guests think that we're initiating conversation with them to check in on their stay. I wish we'd had it the past two years!

Pros

Superhost Tools is easy to set up and has pre-written templates that you can customize to fit your Airbnb. It's made communication with our guests so much more reliable, and our guests have been gushing with how great of attention we pay to them.

Cons

I had some pricing glitches that caused some issues at first, and customer service didn't write me back after the initial email.

June 2019

Kristi from Airbnb

Company Size: 1 employee

Industry: Hospitality

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

June 2019

Needs Development

It's been somewhat frustrating with a higher learning curve. A tutorial/video would do wonders. I've enjoyed it when it works well. However, I would like to edit my messages and am unable to find the place to edit them. Getting help has been below average.

Pros

The automated messages free my time for other activities.

Cons

There are bugs. I am unable to edit my messages at this time.

September 2019

Brian from VDTR

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Adjusts Airbnb Smart Pricing

Great tool, I would recommend it to anybody that has not tried an alternative to simply pricing on the Airbnb website.

Pros

Let's face it, Airbnb smart pricing is typically on the low end which is an advantage for Airbnb and the guest but not for the host. This allows you to adjust it by an amount of your choosing.

Cons

I wish it had length of stay adjustments. Other than that it is very capable with lots of options. Syncs well too.