About Host Tools

Superhost Tools is a cloud-based vacation rental platform, which assists property managers with messaging and price setting for online listings. Key features include predefined templates, review management, automated reminders and booking management.

Users can integrate the application with Airbnb listings, and send automated messages to guests via multiple channels. It enables hosts to send notifications and reminders to guests for review completion before the expiry of the review period. Property managers can maintain a calendar to manage bookings, and email or text cleaning staff to monitor maintenance tasks. Further, the rules-based engine automatically adjusts prices based on seasonal demand and booking trends.

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Supported Operating System(s):

Web browser (OS agnostic)

154 Reviews of Host Tools

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(126)

126

4 stars

(25)

25

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 154 results

December 2020

Kevin from Kevin Leung Enterprises, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

I love Host Tools!

My overall experience has been fantastic and I really appreciate how much time/effort it has saved me!

Pros

I have multiple properties listed with both Airbnb and VRBO, Host Tools makes it very easy to sync calendars and view messages all in one site. The automation of messages was icing on the cake for me. [SENSITIVE CONTENT HIDDEN] is super responsive to any support issues/needs as well. There are always new features coming available and I look forward to taking advantage of things like lock automation.

Cons

Sometimes there is a little bit of a lag between the Host Tools calendar synching with the Airbnb/VRBO feeds.

December 2020

Ged from Education Management

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Great tool for AirBnb Hosts

We think has tools is a wonderful product and are very pleased with its level of functionality in relation to the budget friendly price.

Pros

This product has made our AirBnb hosting so much easier. We create custom messages which send at different intervals, we set up reminders for ourselves to get certain things done (such as set up door codes) based up check -in dates, we have the system send text message reminders to our cleaners on the day of check-out, and the automated reviews are fantastic. Host Tools has reduced the amount of time I spend managing these details by at least 80% and has actually made us far more organized than we would've bern otherwise

Cons

I wish it would remote set our Yale with Nest locks and I wish I could just share my calendars with my cleaners without having to have them texted every time there's a change

Reasons for Choosing Host Tools

Price, reliability, functionality, ease of use, customization, customer service

Reasons for Switching to Host Tools

We were getting double bookings on our split level unit as it was not updating the calendar correctly.

June 2019

Kristi from Airbnb

Company Size: 1 employee

Industry: Hospitality

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

June 2019

Needs Development

It's been somewhat frustrating with a higher learning curve. A tutorial/video would do wonders. I've enjoyed it when it works well. However, I would like to edit my messages and am unable to find the place to edit them. Getting help has been below average.

Pros

The automated messages free my time for other activities.

Cons

There are bugs. I am unable to edit my messages at this time.

December 2020

Amy from Lost Block Initiatives

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2020

Great TIme Saving Tool

Overall experience is great. I would highly recommend; the pros far outweigh the cons and this automates messages and saves me so many hours of work each week. I love this tool. I also love that it doesn't try to do too much; it does what it does and it does it well.

Pros

This tool automates so much of my correspondence with AirBnB guests. I was spending too much time re-writing the same message, making sure I didn't miss a deadline, and checking the calendar. As my rentals grew, I knew I need a tool to automate this. I wanted something simple and affordable. I didn't want to pay for a solution that offered more functionality that what I would use. Host Tools fit the bill perfectly.

Cons

There are a few bugs here and there; I had a guest receive 9 'thanks for staying with us' messages once, until I noticed it and disabled the message completely. Sometime those messages will still send twice and I don't know why.

Reasons for Choosing Host Tools

I had a friend recommend host tools who was doing the same thing I was doing. I saw the price and knew it worked for him so that's all I needed to know. It had what I needed - nothing more nothing less.

December 2020

Amanda from Collodge

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Excellent functionality; great value!

Pros

After trying several different programs to help automate our small boutique hotel operations, we knew after a short time with Host Tools that this was the program for us. It was clearly created by a fellow property owner and addresses our biggest concerns without unnecessary fluff. The price is fair, and we feel fortunate to have found it.

Cons

The pricing tools are a little intimidating, and there is a bit of a learning curve all around. Not quite as intuitive as one might hope, but once you get started and learn the lingo, it’s pretty user-friendly.

Reasons for Switching to Host Tools

Price and functionality. Did not like having to edit our properties through Hosty, which lacked some of the features we could have otherwise used through Airbnb.