Easy to make use of (checking, check out, settled in, inquiry, and so on) from editable templates you can alter in advance, to messages to facilitate other services (self-checkins, cleaners etc) to ensure they are never missed. Since using this tool it has become critical to our business.

nothing found so far, it can sometimes be a little slow but i think that may be due to my internet.

Quick email replies. Immediate action is crucial when responding to vacation rental inquiries. 'Host Tools' gives me the security of knowing that by business is being taken care of 24/7 and is the most efficient and affordable product in the vacation rental hosting market. If I get a booking request after hours or while sleeping, not a problem. 'Host Tools' is working over-time! If I cannot interrupt my day to respond immediately to inquiries, 'Host Tools' has got it covered! If my internet is down or no service available. 'Host Tools' gets the job done! If I forget to respond! I can rest assure that 'Host Tools' never forgets!

'Host Tools' is so easy to set-up and a must-have if much of your clientele is based on getting them a quick response. Knowing that all of my vacation rental inquiries will receive an email that is specific to their needs gives me peace-of-mind! The software gives examples of pre-written replies or allows me to personalize each response in my own words to suit the specific needs of my vacation rental property. Emails are automatically sent to my potential guests and includes accurate information that is pertinent to their inquiries (rate quote, rental agreement, house rules, direct bookings, check-in information, review requests, security information...). I can edit as I see fit and dictate responses to fit my personality. I am convinced that the quick and personalized responses that are made available by using 'Host Tools' has provided an incredible service to my business and my clients feel that their needs have been met. 'Host Tools' has given me confidence (and competence) as a vacation rental host that my vacationing guests will get fast and accurate responses to meet their needs.

I have yet to find any problems and have nothing but praise for 'Host Tools'!

This is the worst channel manager I have ever worked with. Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours. This is a cheap channel manager, but it’s full of bugs and entirely useless. The customer service is ridiculous, they don’t respond to anything, nor do they even offer phone support. Entirely unprofessional.

This is the worst channel manager I have ever worked with. Cheap but not even worth that .

This is the worst channel manager I have ever worked with. Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours. This is a cheap channel manager, but it’s full of bugs and entirely useless. The customer service is ridiculous, they don’t respond to anything, nor do they even offer phone support. Entirely unprofessional.

What Host Tools does it does very well; messaging and pricing. With the new August Lock integration, my guests no longer need to dig through their inbox to find their lock code, since Host Tools puts it right in their Airbnb message thread. As for the pricing, while it's already much more flexible than Airbnb, allowing the ability to price a percentage above or below Airbnb's smart pricing, I've also found it's more reliable. Questions I've asked about the product are always answered within a day.

There's not much I would change about Host Tools. Conditional messages in which parts of messages can be customized might be nice (use case: remind guests to fill out the NYS COVID travel form, but only if they're coming from out of state). Or the ability to see the results of messages based on actual upcoming events.

Managing a few local listings

Auto response to inquiries. Very difficult to implement without a tool such as Superhost tools. SHT does a great job of responding to inquiries. Unlike some other products, SHT does not mark the response with their name. Guests and owners cannot see you are using SHT

none. Does what I need and what I am looking for.

It's easy to use. It is good because I can see progress of my work and get some benefits out of it.

There's nothing I like the least about this software.

Great ease of use and intuitive interface, not confusing like other automation or management products out there - not to mention super cost-effective.

The only downside is it only works with Airbnb, but if that's all you use then it is perfect.

Customer service offer EXCELLENT support and his ongoing developments are responsiveness to suggestions is amazing. I only wish this also worked with VRBO.

Set it and forget it. Guests LOVE my communication - from sending check-in instructions to "checking in" with them during the stay. My reviews are full of positive comments about my communication.

Doesn't work on VRBO. I wish I could also integrate text messages to cleaners, etc as part of the messages.

Time managment, early responses to guests all sorted!

The affect this has had on my life. Every time I had a booking or enquiry I had to stop everything I was doing to reply. Now my Airbnb messages are sent automatically giving me the time to organise when I deal with the work - this has had a big impact on my time management and life!

Wish I could use it on other OTA's and not just Airbnb

I am very much pleased by using superhost tool. It is very easy to use . Customer support is very friendly. I highly recommend this product.

Great light-weight tool from superhost. Very easy to use. Customer support after and before subscription is awesome. Very cheaper compared to another provider.

I got an error message. But after asking help from technical support the fixed it. Everything is working fine now.

Overall it's been a good experience.

Super duper easy to navigate. It's the easiest user interface I have ever dealt with for our AirBNB stays.

It doesn't give us full control of our AirBNB account. It would be nice if HostTools allowed us to confirm/deny reservations and if the calendar integrated with AirBNB.

Amount of time spent manually responding to potential or actual guest enquiries, automates a lot of the capabilities that I would previously have had to do manually, or might have forgotten to do manually therefore benefits are time savings and elimination of manual errors

Better automation features than that provided by AirBnB. Scheduled messaging, automated email capability, flexible pricing options - all superior than that provided by AirBnB at the time of sign up Cost per month is a no-brainer given the amount of time it saves you in automating capabilities.

Mostly difficulty in getting certain things to work - automated emails sent by Host Tools getting blocked as spam by ISPs is an ongoing unresovled problem. Also probably a lack of good quality doucmentation. The flexibility around the pricing options is excellent, but it is not the most intuitive set-up, and therefore a detailed 'user guide' would be of great benefit.

Superb value. It has made communications with guests so easy that once set up I don’t give it a second thought. Everything is timed and links with Airbnb database mean messages are personalised so don’t seem impersonal. Can’t thank [SENSITIVE CONTENT HIDDEN] and the team enough in helping me get set up.

Once I got the hang of the messaging system it has been a good send. It means we no longer have to watch the calendar as it is fully automated. Great customer / tech support very responsive. I can send guests documents via Drop box. Love it, it is a game changer!!!

Nothing. I love the ease and running it via my phone or Mac.

I have freed up so much time allowing this tool to do the Airbnb message work. Anytime I needed help support was always there.

Save yourself hours of work using this tool.

well, I guess if there was any negativity it was the fact that I had to set it up initially.

Before I use Host Tools, I had to do all manually. After I use, oooh. it's so much easier, my life become so fresh. Integration is so fast! and It gives me what I need. I strongly recommend to use !! No regret!!

I am 100% satisfy with it. Maybe some customer feels that it's too like AI, but I think it's okay for now.

very professional

I no longer have to worry about emailing guests. Saves me hours of work.

nothing this is a perfect tool that we use daily.

As I have some properties to manage on Airbnb, message automation was crucial to provide me a way to do a better job in hosting, whether sending messages for the guest, to the cleaning staff or for myself. One of my favorites messages is to remember guest to do a review, that is only sent if the guest did not do a review :)

I would like to see in future versions an area to manage all Airbnb hosting messages.

Very Positive!!

Automation of repetitive communications with guests. When you have multiple properties, the communications can be a challenge. Host Tools improved our response times and helps us make sure we have not missed reaching out to our guests multiple times.

This is not a "what do i like least" statement but more of a feature that would be helpful to my team. Being able to collect data from two Airbnb records for use to non-guests. We like to send data to our housekeeping team that we have a checkout and the names of our next guests. This requires pulling data from two Airbnb records. We use calendars but Housekeeping does not seem to work well with calendars.

All standard communication is automated, making check in and confirmation a breeze keeping my response rate at 100%. Highly reccomend!

No cons that I can think of! Everything works great

Good.

I can sit back and trust it to reply and manage my customers

Doesn't always sync so well with Air bnb and wish it would work among other sites as well.

Once the web-app is set us (which only takes 5-10 minutes) with my personalized message templates, I no longer need to message each guest. This web-app cut down 80% my time messaging of guests. It automatically sends personalized messages such as thanks for booking, check-in instruction two days prior to their check-in, reminds guest to check-in on the day of their check-in, reminds guest to check-out on the day- of their check-out, reminds guest to leave a review if they haven't already. I can't stress this enough. It costs only little. Thanks you for making my life so much easier.

I thought about this for 5 minutes but I don's see any.

I loved the personal service I received when I had a problem. It made me calm down and keep moving forward.

Automating my short term rental properties has made my life easier. I look more professional and many people appreciate the quick response from automation. The product was simple to use and worked perfectly. I always recommend it to other hosts.

This had all the features I currently need but my business is growing and I will let you know when I find I need something more.

Really happy with the amount of time this tool has saved me.

I’m not sure, nothing I can think of right now.

Affordable and reliable service which really saves me time

Nothing - everything has been great so far. Also responsive support