All Hosthub Reviews
1-25 of 43 Reviews
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Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
A Product That Does Just What I Want
Works in the background to ensure that reservation dates are synchronized between advertising platforms
PROSI am a host with only two properties. The competitors deliver complicated bloatware. The simple interface allows me to synchronize dates between booking systems. It also provides a central location to introduce blocked dates and personal reservations (from my web site). Whenever I need help, there is immediate and relevant help. I thoroughly recommend this tool
CONSI still haven't found anything :-)
Vendor Response
Thank you very much!
Replied June 2019
Natalija
Architecture & Planning, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Thank you for a customer service and platform that's make my job easier and smooth
Read platform very easy .Also easy work on it.
PROSCustomer service.I tried other platform it was nightmare for me
CONSYou missing one thing very important for a running business. Automatic messages do not have last minute check in .
Reasons for switching to Hosthub
Integrations with vrbo was a nightmare. My listing was all upside down.It was add 14 extra rooms.I was not able to go and change they unable everything almost on my channel. The phone number they don't have to contact them .You have to submit a ticket and wait for 2 days for answer.
Vendor Response
Thank you Natalija, for taking the time to share your positive experience with Hosthub's customer service and platform. We are thrilled to hear that we have made your job easier and smoother. We appreciate your feedback regarding the last-minute check-in messages. Our team is always looking for ways to improve our platform, and we will definitely take your suggestion into consideration. We wish you happy bookings! Your friends at Hosthub
Replied March 2023
Sheri
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2023
Don’t use hosthub to manage your short term rentals
Frustrated and angry at their inability to get it right.
PROSI like the idea of one system to link all my rentals to prevent double bookings. Hosthub failed in linking my properties
CONSNot only are double bookings happens frequently they never actually implement their zero double booking guarantee. They never once reached out to guests to offer any accommodation whatsoever
Vendor Response
updated reply on 26/05/23 In order to provide further clarity, we'd like to emphasize one more time that the setup of rental relations within any system is primarily the responsibility of the host. Our software provides you with the necessary tools and functionalities to achieve this, but it requires the host's understanding of their properties and their relations. We have communicated with you on multiple occasions privately, asking if there were specific rental relations instructions you had provided us and, if so, to share the evidence of such conversations. Our customer support supervisor is ready and committed to address and rectify the issue once we receive this necessary information. In the interim, please know that we stand firm in the actions taken by our team and the procedures followed in regards to your account, as we believe they have been in line with our standard operating practices. If you decide to revisit the possibility of using our services in the future, we want to assure you that we are always here to offer our support and assistance. Our aim is to exceed your expectations and provide a service that meets your unique needs. We wish you all the best with your ongoing property management endeavors .................................................................... Dear Sheri, First and foremost, I would like to express our sincere apologies for the difficulties you've experienced while using Hosthub software. We genuinely appreciate you bringing your concerns to our attention as we aim to continually improve our service. It is essential to clarify the application of our 'Zero Double Booking Guarantee'. It applies specifically when there is a system error or a human error on our part. In your situation, after examining the timeline of events, it appears that the setting up of rental relations, which is required to be performed by the host, was not completed on time. This misstep led to your calendars remaining open, thereby causing double bookings. Please understand that while our team is always ready to provide guidance and support, some aspects, including the creation of rental relations, are the responsibilities of the host. As property management software, we rely on accurate information input by the host to deliver optimal results. However, we acknowledge that you have a different viewpoint on this matter. We are also closely examining the double bookings that occurred. We commit to keeping you informed about our findings within the next couple of hours. We are genuinely sorry that your experience with Hosthub didn't meet your expectations, and we recognize the impact this has had on your reputation and guest satisfaction. We are committed to doing everything we can to rectify the situation and restore your faith in our service. Best regards, Hosthub
Replied May 2023
George
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
The set up was straight-forward & the SyncBnB team has been super responsive! Couldn't be happier!
Saved time manually synchronizing reservations on multiple rental channels. Eliminated the risk of getting a double-booking.
PROSSyncBnB does one thing and does it VERY well. The app is paired down to just the essentials; it is clean and very intuitive to use. The setup / registration took less than 10 minutes. Other systems that I evaluated took over an hour because they were trying to capture all the property listing information which has nothing to do with synchronizing calendars. SyncBnB has taken our active management of syncing our VRBO and AirBnB calendars to the background. It has also given us peace of mind knowing that we haven't missed a reservation and may get a double booking. The way we look at it, the cost of resolving one double booking more than justifies the cost... not to mention the time of manually syncing the various channel calendars and peace of mind. We have been using the app for 3 weeks now and already consider it an indispensable tool in managing our properties.
CONSThere is nothing not to like. There are several of add-on features that might enhance certain situations but in my opinion they would take away from the simplicity and ease of use of the system. If I had one minor critique it would be that the trial period should start once the SyncBnB calendar has been activated with the channels. In my case 3-4 days of the trial period was useless while the SyncBnB calendar was activated. However, it only took one week of the 30-day trail to realize how invaluable the app was and to pay the annual due.
Vendor Response
Thank you George! We really appreciate your feedback and your words in general. Regarding the 3 day delay in your activation it was because one of the channels was pending approval. So it was basically out of our control, we were expecting their approval. In these cases we usually extend the trial so that our users have the chance to enjoy their free trial 100%.
Replied June 2019
Kim
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
SyncBNB is awesome
I have been using SyncBnb to synchronize my bookings across 5 short term rental platforms. In the past, I had to always worry about being unable to monitor my sites in realtime. Having someone book on one platform and then someone else double book on a different platform for the same date before they could all update was always a problem. With 2 of the platforms I had to update manually which is not always convenient if you are busy. I tried SyncBNB and never looked back. I receive a text an email immediately when someone books or cancels from all of my platforms. Before I can log in to check the other platforms they have already been updated by SyncBNB, Recently AirBNB had a glitch showing cancellations of bookings. I never received a notice from AirBNB stating that they were having issues. I actually got the notification from SyncBNB that there was a problem. I shopped around for something like SyncBNB and even signed up for trials of several other apps. They were either difficult to set up, limited in scope or to embellished with a lot of stuff I didn't need. The other factoir is the very reasonable price they charge. It's affordable, saving me money and giving me peace of mind.
PROSEasy to use. Real-time quick updates across all platforms. Inexpensive. Reliable all the time. Superfast support and communication. Easy to setup.
CONSThere is nothing that I don't like about Sync BNB.
Vendor Response
Thank you, Kim! We're thrilled to have you as our customer. It lights up our hearts to read posts like this. Happy bookings!
Replied November 2020
michael
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Highly satisfied
Ease of use, simplicity of whole program, no thousands of options i will not need and will make cost increase. Proximity and reliability of technical service. Extremely friendly. Excellent service after sale. I appreciate we do have the feeling there’s anytime someone on the other side ready to help with your issue, even with my GMT+8
CONSNothing i did not like. An IOS app will be fantastic
Reasons for switching to Hosthub
Eviivo was the opposite of Syncbnb, expensive, terrible service, very low reliability
Vendor Response
Thank you for your kind words, Michael. It fuels our passion even more. We wish you many happy bookings!
Replied November 2020
Robert
Law Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Make your vacational rentals simple and profitable
Hosthub is like working with a friend that wants to help you make the best of your life and business. Hosthub is easy and seamless. Don't hesitate to get Hosthub!
PROSHosthub is a simple integration of vacational rental services. Did I say SIMPLE? Easy, simple and supported at every step of the way!
CONSI didn't have any issues with the integration of Airbnb and Venmo into combined hosting on Hosthub and gained the ability to list with other services.
Vendor Response
Thank you Robert for your awesome review! We're thrilled to hear that our platform has made managing your vacation rental easy and profitable for you. We appreciate your kind words about our platform being like working with a friend, as we strive to build strong relationships with our customers and help them succeed. Happy Bookings, Your friends at Hosthub
Replied March 2023
Titus
Civic & Social Organization, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
I have been using syncbnb for 6 of my channels, works like clockwork
Helps in time management, and accuracy of bookings. It syncs all my channels automatically and within minutes, so that I do not have to worry about double bookings
PROSI am busy at work and with no time to check my channels. So I like that it syncs my bookings immediately and I do not have to worry any more about double bookings. Since I joined, I have not had to make cancellations like before and I only need a few minutes in a day to respond to messages.
CONSI wish it has some analytics on bookings to show occupancy levels..for now I have to calculate manually
Vendor Response
Thank you Titus! Reports and stats are available by now! Enjoy!
Replied June 2019
Priscilla
Hospitality, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Set Yourself Free
Fast, easy deployment with adequate customer support.
PROSEase of calendar synchronization across multiple platforms, ease of deployment.
CONSPricing sync with multiple platforms is in development and once nailed will be a huge boost to the value of this product. Calendar sync is its core value but new features like Price Sync are coming online quick.
Reason for choosing Hosthub
Price and simplicity. It did one thing very well which was calendar sync. Looking forward to grow with the product as new features come online.
Vendor Response
Thank you, Priscilla! Your feedback means a lot to us! We always strive to deliver the best services and best customer support.
Replied January 2021
Alexandru
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great product, great service. The SyncBnB team has been super responsive!
No overbooking any more, and more time to stay with my family!
PROSPerfect and fast syncing. It is very easy to setup listings and channels. The setup / registration took less than 20 minutes. SyncBnB has taken our active management of syncing our Booking.com and AirBnB calendars to the background. It has also given us peace of mind knowing that we haven't missed a reservation and may get a double booking. Those guys are very helpful and dedicated to their clients. Customer service was all the time top notch, highiest level. Thanks Syncbnb and keep it going what you do for us, because you doing at professional level!
CONSThere is nothing not to like. Just try it and you will see! I had to work on chat with the tech team to do the setup, wich is really a pro and they were extremely responsive so it isn't really a con. Good job guys!
Vendor Response
Thank you Alexandru!!! We value and appreciate your words very much!!!
Replied June 2019
Scott
Real Estate, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2020
train wreck out of the gate, they they decided to set fire to the disaster!
trainwreck, disaster, required anxiety meds, may cause alcohol abuse, the nice [SENSITIVE CONTENT HIDDEN] needs better staff
PROSthe [SENSITIVE CONTENT HIDDEN] seemed to be genuinely nice people
CONSthe service staff was a little condescending (OK, a lot really) when their product didn't work properly. Tech support blamed me for the onboarding process errors. after a few weeks and still not being able to onboard and get the product to function properly, the [SENSITIVE CONTENT HIDDEN] got involved. a week later they finally got me online, just to find out that the platform was completely inadequate and not user friendly or intuitive from an operating end-user standpoint. Im now using iGMS, which is the same functionality, for a little less money.
Reason for choosing Hosthub
mistake
Vendor Response
Thank you for your feedback, Scott. We're so sad to hear that your experience on Syncbnb was not as good as expected. We always strive to deliver the best services and best customer support. Although we do that, sometimes there are serious conflicts with 3rd parties and we have to resolve them in close communication with the channels. In your case, it seems there was a technical issue with Airbnb onboarding, indeed. We should have told you earlier that you don't need to link anything into the channel's settings since we work through API connectivity and any action by your side might cause problems. However, our support team managed to find a workaround and restore everything after a few days. Your opinion is very much appreciated. We hope to see you again on board soon and we'll be happy to provide our services to you anytime!
Replied April 2020
Stefanos
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great product, fast service. Syncbnb team are always there to assist!
Complete and efficient synchronisation of my calendars
PROSEasy to use, fast syncing, getting better and better. They guarantee for no double bookings and the support is super fast and responsive.
CONSI would really like to have more information for each reservation and some analytics, but I know that they are adding more and more to their service, so I'm positive that these will come soon.
Vendor Response
Thank you Stefanos! Reports are lauched by now they are part of the service. Enjoy !
Replied June 2019
Dimitris
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Friendly interface/ excellent app
It’s very effective and functional in organizing my properties which allows me time to do other things.
CONSI don’t have a negative comment to add concerning this program.
Vendor Response
Online reviews from awesome customers like you will help us improve and make a huge difference to our company. Thank you!
Replied November 2020
Angie
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great for synchronising my holiday let
Great!
PROSIt is on the ball if there is a failing with one of the platforms ie Airbnb they let me know, they are ahead of the game.
CONSMaybe take on other holiday agents. So more channels.
Vendor Response
Thank you, Angie! It's our priority to continue providing top-notch services to customers like you.
Replied November 2020
Jeremiah
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT