Turno
About Turno
Awards and Recognition
Turno Pricing
Monthly billing: $8/month/property Annual billing: $6/month/property Free plan available for 1 property
Starting price:
$8.00
Free trial:
Available
Free version:
Available
Other Top Recommended Vacation Rental Software
Most Helpful Reviews for Turno
1 - 5 of 81 Reviews
Jennifer
Hospitality, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed April 2024
Turno Review: Turno has made life easier
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great app and huge time saver!
Automatically sends cleaning crew messages to accept cleaning jobs linked directly to your air bnb account
KARLA
Individual & Family Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Customer Service + product is user friendly
The reason I'm using TurnoverBNB is because I'm working with a BNB management company. That company needed a team that would not miss cleanings due to not being able to keep up with the excel updates. They needed things to be more automated. While our company has a CRM we use for our residential clients, it doesn't have an open API where we could integrate the BNB calendar. Really like how this product has worked, again, it is used mainly to keep track of incoming reservations without having too many interactions with the management company. Once a property gets booked, we get the notification, we add it to our CRM, and my team knows what to do.
PROSOne of the main reasons I decided to go with this product, was because the customer service call I had was very informative. They heard why I was trying to use the product and actually made a great suggestion on how to use it. -love how easy it is to set up -really helps manage our properties -while we use a separate CRM for our cleaning team, it does offer great features for those solo cleaners (checklists/ability to add notes/pictures); billing, etc
CONSWe only use the software to keep track of the incoming reservations, so we don't use all the other features a whole lot. At the moment, it does what it needs to do, and that's all we can ask for.
Reason for choosing Turno
I needed to speak to someone to ensure the product I was going to be using was the best option for our team. Guesty requires you to book an appointment to have someone go over the product. TurnoverBNB on the other hand was immediately available. In addition, the gentleman that helped me was very informative and actually told me the best way for us to use the product, which I wouldn't have thought of. Overall, customer service was great from the start and product has not disappointed.
Eric
Hospitality, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2023
Beware, complicit to illegal activity, will harm your business
The cons far outway the pros at this point. Nothing to speak of here.
CONSOne of their cleaners in a text threatened to falsify information to harm my company. Turno/TUrnoverbnb did nothing. Very disappointed in them. Currently reporting them for regulatory review.
Vendor Response
Hello Eric, thank you for sharing your feedback regarding your recent experience and for the opportunity to readdress your concerns. We understand the situation has been distressing for you. We aim to foster a safe and respectful environment for all Turno users and take any reported issues seriously. Marketplace cleaners are independent service providers. As they are not Turno employees, we cannot control their actions outside our platform. And while we cannot disclose specific actions taken regarding another user's account, we reassure you our team thoroughly investigated the situation and took appropriate measures per our policies. We appreciate your understanding of the complexities of this situation. Thank you again, The Turno Team
Replied July 2023
Austin
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2020
We have been using this software for a while now and it is really helpful, but pricing has gone up
It was GREAT at first and is progressively going downhill. I am used to it and already integrated so I continue to use it but I would be quick to switch platforms if I found a better price or more user friendly app.
PROSWe love how we are able to integrate with our cleaners and not have to communicate every clean with them. I love that I can see when they arrive at the job and when they leave.
CONSWhen cleaners post pictures it isn't the easiest to see in either the app or the desktop. If they post multiple pictures there isn't a scroll feature to see them and so I have to zoom my screen way out to try and click on them. When I get a notification in the app that a cleaning was accepted I can't see which clean I have to jump to the desktop version. It used to be free for the first proeprty and no longer is and also if you pay for a full year and then remove the property they don't refund you but rather just give you credit.
Reason for choosing Turno
Because the first property was free. This is no longer the case and much of Turnoverbnb's value proposition has gone out the door since.