About Virtual Resort Manager

Virtual Resort Manager is a vacation rental management solution that helps businesses of all sizes manage online reservations, marketing and accounting operations. The customer resource management (CRM) module allows administrators to capture and store client information in a centralized repository, verify room occupancy and send notifications to visitors via email or text messages.

Virtual Resort Manager lets supervisors assign tasks to team members and track housekeeping work hours and status in real-time. It offers a variety of features including surveys, taxation and cash flow management, employee tracking, reporting, client management and more. Additionally, it enables managers to run targeted campaigns, manage landing pages and capture le...


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Supported Operating System(s):

Web browser (OS agnostic)

32 Reviews of Virtual Resort Manager

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(21)

21

4 stars

(10)

10

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Reliable, Dependable & Friendly Software & Company

Being one of the first real estate companies to test out Virtual Resort Manager, the journey has been exciting and beneficial from day one. Starting out with a very simple software with the basics, to expanding out to a more defined, innovative software, has helped our business become more organized in a very rapidly growing industry. Organization has always been a key tool for our company. With Virtual Resort Manager revamping their system by listening to their clients needs, it has helped us grow and produce on a better level and keep our records/inventory organized to help us stay efficient. Virtual Resort Manager is always a click of an email or help ticket away.

Pros

The easy use of navigation to expedite day to day functions that help make our jobs efficient.

Cons

Some of the reports need to expand to be more useful to our individual companies needs.

Response from Virtual Resort Manager

Replied March 2019

We really appreciate the review. We have taken note on the reports and are working on something new that we hope will enhance the reporting for the better.

March 2019

Stephanie from Coastal Realty & Property Management, Inc.

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2019

VRM

We have been with VRM for over 10 years and we have seen VRM strive to meet its competitors' level by offering more functionality in rental leads/inquiries and direct integration with various reservation platforms. We know how expensive vacation rental software can be and despite some of the limitations in the system, we know we are getting the best product for the cost for the large amount of properties on our rental program.

Pros

VRM is very easy to use--training new employees, daily tasks like making reservations & maintenance work orders, monthly reconciliation---nothing is hard to master or understand after using the system for a short time. All accounting functions--transfers, expensing accounts, disbursements--these are all very efficient processes and I find it easier to understand than Quickbooks. The guest website for bookings is enhanced responsive, it looks good, and it's easy to use as well. The reports available are robust and practical for our needs. There are several attributes available to apply to properties so that we can share as much info as possible with prospective guests. Help Desk is responsive to basic problems that arise in the software and frequently release new updates to the system. Compared to other software companies, the cost is very reasonable and it is very nice to have direct integrations available for so many popular third party reservation platforms. VRM software is geared toward and understands weekly and monthly vacation rental functionality needs.

Cons

Functionality is not consistent in all areas of the software. They have done recent releases that have remedied some of these, but not all. Dates are a big deal in all aspects of VRM and the pro of having VRM being such an easy system to use is also a con in that it is very easy to make a mistake and very hard to find where and why that mistake was made. It is a good thing that VRM is heavily permission based, but there should be even more refinement, such as not allowing managers to change travel agencies on the reservation level (opportunity for messing with commissions). You are allowed to provide feature requests, but I sometimes feel that they are not always thought of as priority based upon the email responses I've received. While I know that software companies work hand in hand with third party booking platforms to set up direct integrations, and most of these are still new, the Airbnb integration seems incomplete and I almost wish that an integration had all of its functionality in place prior to its release than only specific features, just so it can be live. VRM is not as refined in daily rentals as it is in weekly and monthly rentals in that daily rentals' rates are much more time consuming to set up, with more season/rate groups required.

Response from Virtual Resort Manager

Replied March 2019

Thank you so much for your review Stephanie. We've taken note on those things you would like to see changed. We will be putting that into our thinking as we go forward.

March 2019

Jason from Watermen's Retreat

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

March 2019

Better Options Exist but still works

Once again, great for what they are capable to provide.

Pros

I came into this software with a job change and the software works but frankly, better options exist. VRM does the best they can with their team. They have done a great job with our e-commerce project but the reality is that they cannot compete with more major players. We are researching other options and have found that for a similar price, we can get a better software.

Cons

All help service issues are via email when many could be taken care of with a quick phone call. The reporting available is absolutely horrid compare to previous software I've worked with....

February 2019

Steve from Yonder Luxury Vacation Rentals

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Real people providing real solutions; true customer focussed.

Overall we are absolutely THRILLED!!! We moved from a competitors software mainly for the accounting and compliance aspects with the NCREC, and they delivered with A+++ service and software in these areas. The VRM management team met with us intensively over the first 6 months of our partnership, and our rep was amazing throughout the training an on-boarding process. Their team listened closely to our constructive criticism, ideas, and special requests; and, at every turn either delivered exactly what we asked for/needed, or at the very least placed things into development with regular updates on launch of new software updates.We could not be more thrilled with the VRM team, the software, and the absolutely top-notch customer service focus!

Pros

The people. Sure, that may seem counter-intuitive when asked about the best part of the VRM "software", but even the best software fails if the people behind it cannot deliver on the customer-facing aspects of the business. No software is perfect, but a people-focused company can readily address issues, create out-of-the-box solutions, and always listen to the requests, concerns and needs of the client. That is the VRM team. The software itself is awesome in summary aspects; particularly in regard to accounting and compliance. Unmatched in the industry. The website and guest service aspects of the software continue to improve and have grown to a B+, but I am confident will be up to an "A" in the next year.

Cons

The VRM software has had some aspects that were a bit "dated" and clunky at first; however, as I shared in my prior comments, they have worked and continue to work to update things and move well into the 21st century. Their goal is to become the leader in the vacation rental software field, and I believe they will get there. Again, awesome team, with the right focus and attitude at every level.

Response from Virtual Resort Manager

Replied March 2019

Hi Steve, We love all you at Yonder. We appreciate the involvement of you and your team as we focus on adding bigger and better functionality!

March 2019

MILLER from Booe Realty

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

VRM will address all of your software needs

I have had some ups and downs (as expected) with VRM since we launched. Overall, they are a fantastic company to work with and truly care about your software needs. They listen to you and address any issues that may arise. I know that the entire company staff is always available to me and that means a lot.

Pros

The software is easy to use and the best thing about it is the accounting functionality. The VRM team is adamant about this aspect of their software. The training was fabulous and the support team is always there for you. Another VERY positve feature about VRM is that they are very willing to adapt to your needs and "make it happen" if you need something that is not currently offered. Suggest it and they will build it! They are here for you!

Cons

The main beef I have is the "pre-communication" of new releases. I would like to know when the new release is coming out and what the releases is going to address before it happens. I have addressed this with VRM staff and they are aware of this issue and are making the changes to let the customers know what is coming down the pipeline before it hits.