--- title: "Operto Teams Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Operto Teams. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Operto Teams is a good fit for you!" source_url: "https://www.softwareadvice.com/vacation-rental/vrscheduler-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Team Management Software](https://www.softwareadvice.com/project-management/team-management-comparison/) / [Operto Teams](https://www.softwareadvice.com/hotel-management/vrscheduler-profile/) / Operto Teams Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/vrscheduler-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/vrscheduler-profile/alternatives/) # Operto Teams User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 101 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 93 reviews (92%) - 4 stars: 6 reviews (6%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Overall experience with Operto Teams has been really great and really helped us streamline our major tasks that come with managing vacation rental properties. - It's been a great way to communicate between team members and homeowners, to track maintenance issues, and provide photo and video reporting. - This program goes above and beyond managing day to day issues & tasks that are vitally important to running a property management company. ### Most mentioned cons - It does not work in poor cell service as they promised. - You cannot automatically assign a task to another person if the first person rejects the job. - There are integration factors that don't work well with our PMS. ## Operto Teams customer reviews Showing reviews 1-25 of 101 (page 1). ### Essential Holiday rental management tool - Overall rating: 5/5 - Reviewer: Roger W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered The team at VRS worked well to help us with the setup initially and it was much appreciated. They were flexible with our online meetings to fit in with our time zone, and understanding of our problems during the setup process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Due to our expansion we needed to automate our internal processes and the integration with our booking system, based on Beds.24, was critical to the process and was simply achieved. Staff now have a simple single point of reference for their task. #### Cons We intend to start using the laundry tracking features but on first glance seems like it could be a challenge! Ideally with a link out to our outsourced suppliers software, I hope this can be achieved as it could save us valuable time. #### Vendor response Dear Roger, Thank you very much for taking the time to review VRScheduler and for the kind words. We are glad to hear the staff now have that single point of reference for their work and hope that your expansion is going as planned. Regarding the laundry tracking, please reach out to our Help Desk, help@vrscheduler.com, if we may assist in setting things up with your laundry supplier. Kind Regards, Replied July 2021 --- ### Quality, affordable and easy to use - Overall rating: 5/5 - Reviewer: Kim J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I need a program that would allow me to not double book, be able to schedule cleaning and maintenance from the same program, bill and do payroll. It checked all those boxes and was affordable for a new company! I give my clients 110% Customer Service as I believe I owe it to them! VRscheduler staff operate the same way which I LOVE! A lot of companies offer the same products but their follow through and CS always tends to fall short, not these ladies! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I do not like to spend my time behind a computer. I knew what I wanted in a software program and the cost and simplicity was my two main concerns. The program had to be easy to set up, to learn and not be thousands of dollars to just purchase. VRscheduler was all the above. When I do have questions and get stuck, [SENSITIVE CONTENT HIDDEN] answer my emails in quickly and efficiently. I have never had to be on hold for a long period of time before I could move on which is priceless! #### Cons I haven't found anything that I don't like about the program. It actually has done all they said it would & it has yet to have any software issues or updates that others have that can wipe out all your hard work! #### Reasons for choosing Operto Teams Cost was a huge factor but during the demo [SENSITIVE CONTENT HIDDEN] was very detailed when answering my questions in ways that made it easy to be able to understand the program. [SENSITIVE CONTENT HIDDEN] always followed up later to be sure I wasn't having issues and help me with set up. Neither were "sales women" & weren't pushy like most of the other companies. They know their product and new it would sell it self! It was & still is like talking to old friends you haven't seen in a while! #### Vendor response Dear Kim, Wow, thank you so much for such wonderful feedback. It makes it all worthwhile to read these kind of comments. We are delighted that you mention our customer care and the training that we offer as it is not only a product that sells but the people behind it. We are passionate about what we do and the customers that we serve and it is good to see that this is evident. We hope that you will recommend VRScheduler to your colleagues in the industry and if we can be of any assistance going forward then please don't hesitate to contact us. Warm regards and stay safe Replied September 2020 --- ### VRScheduler - Overall rating: 3/5 - Reviewer: LaShonne S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have a good experience with this software thus far and training on this software is easy to accomplish as long as you have detailed notes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like this software because currently the property that we service has different Islands and it is easy to decipher through which hoe is on what island. #### Cons The fact that it is not as user friendly, however once in the system and you find your flow it becomes easier to use. --- ### Happy Property Manager - Overall rating: 5/5 - Reviewer: Jamie C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered I’m very happy with this system. It works great for my business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the schedule calendar, the finish checklists, booking calendars and being able to put in bulk dates for bookings. #### Cons Sometimes I’ll have something set on the scheduler and then the next time I’m in cleans go back to the original day and I have to redo the schedule. Also I wish there was a way to see notes cleaners leave on the email for completion rather than logging in. #### Reasons for choosing Operto Teams My friend [SENSITIVE CONTENT] wrote the program for me and a couple other rental companies who were complaining that we were all using paper calendars to keep up with our businesses. #### Vendor response Thank you for taking the time to review VRScheduler. We are so pleased that you are enjoying the software. We will consider your idea for our future feature additions. Please recommend us to your friends and colleagues. Kind Regards Replied January 2022 --- ### Best housekeeper management software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once you have everything setup it is relatively easy to use. I like it because I can do my scheduling in a couple minutes, and everything is calculated already by the time I need to send out payment to my housekeepers. They also liked it a lot. VRscheduler is a very comprehensive software that can provide a lot of different function to fit your different business needs. #### Cons It does cost some time to setup, but once you got it done it is like a breeze #### Vendor response Thank you for your review. We are so happy to hear that you and your housekeepers like our software, and it saves you time. Please recommend us to your friends and colleagues. All the best, Replied December 2021 --- ### Must have software for rental property management - Overall rating: 5/5 - Reviewer: JOHN W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered The software is logical and easy to use. The support is second to none I felt fully supported during setup and use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user-friendly and simple to set up and use. Functionality is essential to my business and made my business much more efficient #### Cons Reporting could do with some enhancement #### Vendor response Dear John Thank you very much for choosing VRScheduler. We are thrilled to read that you find it easy to use and that our support is second to none and that you would recommend us as a must have to other property rental managers. This is really encouraging and motivating for us so thank you so much. It would be great if you could contact me directly with regards to the reporting so that we can better understand what enhancements you would like to see and so I look forward to hearing from you. Kind regards Jill Mason Replied June 2020 --- ### Lot of customisation, very responsive support and they answer to new feature request quickly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have centralized managing my crew schedule and I can quickly check if all task are assigned and accepted by the team. I increase my confidence in the planning of tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THere is a lot of automation, very intuitive interface. You can do a lot of customisation to fit your need. COnnection with my channel manager make experience very smooth. It helps me to manage my cleaning schedule and to stay on top of things. #### Cons MAybe too much of customisation. There is a lot of option and it may be confusing sometime to understand what are the consequences of ticking a box. However, support is very responsive and helpfull. Dashboard for employee could be improve as they are not always savvy persons. It takes some trial and error to make them understand all functionality. They provide a link to the dashboard instead of an app to download. As people tend to be used to have a app on their screen, it take them some time to understand they can access this link as easy as an app. --- ### Excellent software to task and schedule our vacation rental staff - Overall rating: 5/5 - Reviewer: Quinn T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I know the majority of the tasks our staff is completing on any given day/week/month. I can track when the task is started, ongoing and completed and if there were any issues that arose while completing the task. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VR Scheduler is dynamic, robust software that enables us to task and schedule every activity in our vacation rental business. The developers have adapted the software to meet our needs and continue to develop additional functions/features. VR Scheduler integrates with our property management software. It is a quality, cost-effective addition to our suite of software products. #### Cons It is not a one-size fits all product and you need to be focused on how you want to utilize the different features/functions. Implementation both at an administrator and staff level takes training. --- ### Super Responsive - Overall rating: 5/5 - Reviewer: Jules M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, we tried several apps, including Your Porter and Properly, but our cleaners didn't like them. The customer service for our tiny company has been amazing and supported us through learning how to use some of the many features. I recommend VRScheduler and hope they continue to grow! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros VRScheduler is continuously advancing the usability and features. We are a small company with only a few listings currently and we plan to add more listings. We have had many questions about how to understand the best use of VRScheduler, and the customer service has been amazing. I have had many personalize calls to fill in the gaps and show us new features. #### Cons The learning curve can be a bit daunting especially for a smaller company only using a portion of the features however the customer service is incredibly helpful. When I have questions I get answers right away. More videos are being added which really helps me in understanding how to use some of the features. --- ### This software has changed the way we operate - for the better! - Overall rating: 5/5 - Reviewer: Corrine H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Excellent level of service we have seen a steady stream of software enhancements made already. The value is excellent for how powerful this software is to our operational efficiencies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automation and level of customisation available make this a very powerful piece of software for property managers. The amount of time and the reduction of human error has made such a positive impact on our operations. The buy-in from all of our employees has been extremely positive. #### Cons The set-up was a bit more time consuming then I had originally anticipated, however well worth the time invested. In regards to ease of use, the program is very user-friendly for the average user. Learning to navigate the automation rules was something that took some trial and error, but that is also due to the power of how many options you have. Support was always available to assist when needed. --- ### Critical software for any vacation rental manager - Overall rating: 5/5 - Reviewer: Blake M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Great company. Easy to work with for support and training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use vacation rental management. Everything from managing scheduling, guest services app, and door management. #### Cons Its great. Look forward to the updates to the guest app since it is still fairly new. #### Reasons for choosing Operto Teams Capabilities and service. #### Reasons for switching to Operto Teams Just not effective for our day to day needs. #### Vendor response Thank you so much for taking the time to review Operto Teams. We are happy to hear that you find the software helpful and easy to use. Thank you for choosing us! Replied March 2022 --- ### Value, service and a remarkable product! - Overall rating: 5/5 - Reviewer: Shelley P. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered We have been able to easily schedule all of our cleaning and maintenance services. Communication with all individuals that work with us is easy and all in one place. Every individual has a dashboard that is easily accessed on phones or computers. As a company, we have access to everyone's dashboard. Pictures can be uploaded for every property, which makes it easy to make sure things look right. The customized checklists have made life easier by allowing us to know what is happening at every property. Overall, we have been very happy with the service and the product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and intuitive. I had tried a few other programs and could not figure them out without a lot of help. VRScheduler seems easy to move around in and set things up. If you do need help, the customer service is fantastic. I really appreciate the automated rules that allow us to set things up and then not have to worry about it. We currently service 40 Vacation rental properties (VRBO and AirBnb) and growing. We love that the cost of the software is very affordable and easy to use to communicate with everyone involved in our services! We are able to keep track of everything! I would absolutely recommend VRScheduler for the value, the software itself and the service! #### Cons Any cons I have experienced were quickly taken care of by the technical team and the customer service has been extremely personal and helpful! #### Vendor response Thank you, Shelley, for your 5-star review of VRScheduler vacation rental software. We are thrilled to hear that you find the software intuitive and that you are happy with our pricing and customer service. Very best, Sarah Replied July 2019 --- ### We love this product - Overall rating: 5/5 - Reviewer: Susan M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Huge for us is the fact that others have access to the system and it is not just dependent on one person as it was before, with our custom Access database. Also we can better track work for payment, and problems can be assigned and not forgotten, we were losing money by fixing stuff but forgetting to document it in order to bill for it. This system better helps us organize and coordinate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support from the vendor is prompt and very helpful. I like the dashboard for the staff, it is very easy for them to see their workload and complete tasks. The vendor has modified quite a few things at our request, they are very easy to work with. The system is quite robust and good value for the money. #### Cons Some of the menu options for the staff only using cell phones are a little difficult to maneuver with just a small smart phone. I would like to see a better communication tool built in (similar to whatsapp, which we currently use for updates on issues). I am not crazy about the Issues handling feature - we use it but it could be streamlined and function better for us. A couple of the reports we need that include all of the data are only available via csv export, which requires an Excel user to manipulate rather than just print a report with that information. Our staff are Spanish speakers so it would be nice if the manuals were in Spanish, and all of the options on the menus and labels were also in that language. #### Reasons for choosing Operto Teams This was the only one that covered all of our major needs, almost like it was made for us. #### Reasons for switching to Operto Teams So it was not dependent on just one person with MSAccess skills, is the biggest reason. --- ### Has made my life easier! - Overall rating: 5/5 - Reviewer: Lauren T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Scheduling is a breeze, everyone knows what is happening when. Being able to automate tasks with onboarding of new rentals (that also auto populate from VRBO, or anyone with an iCal Link) is amazing and saves so much time. Being able to have the staff use the app to submit Issues, maintenance or otherwise (lost and found, broken items, etc.) has been very helpful. Task lists make staff accountable, being able to use key words and tags has been great in helping as reminders of special requests or guest itineraries. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that once you have everything set up, everything is automatic! Such a time saver and keeps me organized, helpful to get reminders for things that otherwise would fall by the wayside. It has improved our customer experience in this way for sure. #### Cons Reporting is difficult to figure out on your own, print out features lack a little bit of detail but that could be on my end. #### Reasons for choosing Operto Teams This was the only one I tried, I researched but VRScheduler seemed to be the most comparable with our business model, and has been so far! #### Vendor response Thank you for your review. We are glad to hear that you are enjoying the automation of Operto Teams (formerly VRScheduler). Please recommend us to your friends and colleagues. Replied September 2022 --- ### Software designed with user in mind - Overall rating: 5/5 - Reviewer: Sheila B. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Setting up my business was effortless with the training recieved from [SENSITIVE CONTENT HIDDEN] that was assigned to us. She answered all questions and was very diligent in every area we needed help in. She followed up to make sure we were happy with the program. I have been very pleased with the program and also the excellent customer service recieved before the sale and after the sale. Highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software streamlines my entire business making my job run smoother and more efficient. Easy to use and train others to use as well. #### Cons No dislikes. This program has been everything we needed. #### Reasons for choosing Operto Teams We looked at and tested several programs but none offered everything we needed or was much to expensive. #### Reasons for switching to Operto Teams My business grew and I needed a program that was able to accommodate the growth and help avoid mistakes in scheduling. #### Vendor response Hi Sheila, Thank you for this wonderful 5-star review!! We are so happy to hear how helpful our product has been for you and your business. We pride ourselves on offering a high level of customer support and user training, it is so nice to hear that you felt supported during the onboarding process as well as after. Thank you again for setting aside the time to write such a great review! Elaina Replied March 2020 --- ### Truly Amazing! - Overall rating: 5/5 - Reviewer: Krystal M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered From customer service to technical support, they would always get 10/10 from me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is easy to use and is customizable! My job is 100% easier since we have been using VRScheduler. Our entire vacation rental program runs smooth now. If you haven't already signed up do it now! You wont regret it, I promise! #### Cons I can't think of anything that is missing. What is nice about this company, is anytime you have an idea of feedback they are able to make it work. Truly amazing people working for VRS! #### Reasons for choosing Operto Teams After trying VRScheduler we knew it was going to be perfect for us. #### Reasons for switching to Operto Teams The product didn't offer any of the tools we needed for the size of our program. It was customizable, but not geared towards vacation rentals which is what we needed. #### Vendor response Dear Krystal, Thank you for all of your kind words! We think our customers are amazing people as well. Please, continue to recommend VRScheduler to your friends and associates. Kind Regards, The VRScheduler Team Replied July 2021 --- ### VRScheduler saved my life! - Overall rating: 5/5 - Reviewer: Jane H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered VRScheduler allows me to know what I, and my staff, are doing on any given day and time. It provides a great repository of information about the properties we manage, which is a lifesaver in a time-sensitive business like vacation rentals. Because it is priced so well it allowed me to purchase when my company was just starting up, and yet it has the capacity and features that really help my business as it grows, and we don't look like outgrowing it any time soon. My staff love the convenience of accessing information on the go, and I love how easy it is to schedule staff and move tasks around. A true lifesaver! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has capabilities I'm only now learning about, and I love that we could start off simply and then use more and more features as our business and our needs grew. #### Cons It's not quite as intuitive as I would like, but that is overcome by the level of service provided by rep. to help me set things up and use new features as they come on board. --- ### VRScheduler helped us growing our business - Overall rating: 5/5 - Reviewer: Emilie L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The range of parameters than can be customed in this software is amazing. It can be really tailor-made to your business. We don't dare to count the amount of time we saved since we started to use VRScheduler. It also helps to reduce human mistakes. #### Cons Not easy to use on a smartphone. Can be hard to learn using by yourself (this is not the most user-friendly but their support team is amazing and it balances this con). #### Vendor response Thank you for writing a review of VRScheduler. We are so glad that you are enjoying it, and it has saved you time and mistakes. This is exactly what VRScheduler is designed for! Please recommend us to your friends and colleagues. Kind Regards Replied January 2022 --- ### Absolutely satisfied! - Overall rating: 5/5 - Reviewer: Igors O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Scheduling cleaning processes and calendars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stable software with lots of options. Absolutely satisfied. #### Cons Was a bit tricky to set up at the beginning, but their support was very helpful and professional. #### Reasons for choosing Operto Teams About twice cheaper and better reviews #### Vendor response Hi Igors, Thank you for the review. We pride ourselves in our customer service and support, glad you found this helpful and professional. Please do recommend us to your colleagues in the industry, and if there is anything more that we can do for you, please don't hesitate to reach out to us. Kind Regards Replied July 2021 --- ### Worth Every Penny! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Managing people and their schedules is on of the most difficult tasks for any business and VR Scheduler makes it an absolute breeze! From automatically updating employees’ schedules to keeping track of pay, we’ve undoubtedly saved countless hours on such time consuming administrative tasks. Customer support was always available and had an answer for any question we could think of. #### Cons The only thing I disliked was how the software isn’t really intuitive. Once you get the hang of it, it’s not so bad but I can absolutely see why one on one walkthroughs are required. The amazing CS team makes up for this 100% though. --- ### Simply the best! - Overall rating: 5/5 - Reviewer: Jenny P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Customer service is stellar! VR scheduler is always willing to go above and beyond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The level of customer support and care is over the top. We have been able to streamline housekeeper payroll and functionality. VR scheduler makes billing easier as well. Real time completion information are key. #### Cons As with anything new it takes time to adjust to it. That is truly the only downfall. #### Vendor response Hi Jenny, We take a lot of pride in our product and our Customer Support Team. We are thrilled that you are pleased with both! Thank you, Elaina Replied March 2020 --- ### VRScheduler is a great product with a terrific support team, we love it - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VRS meant the end of using Excel spreadsheets, wall calendars and paper to manage our issues and tasks for staff. VRS has greatly assisted with the challenges around scheduling, time tracking, cleaning tasks and maintenance scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up, intuitive to schedule and staff adoption levels very high. #### Cons Nothing as yet, any little changes we requested were implemented promptly and worked first time. #### Reasons for choosing Operto Teams VR Scheduler fitted our needs #### Vendor response Dear John Thank you so much for reviewing VRScheduler. We are delighted that we have been able to assist you with your challenges around scheduling, time tracking, cleaning and maintenance scheduling and hopefully this allows you a lot more time to concentrate on other key factors of the business. We also appreciate your comments regarding the easy set up and our staff and so we do hope that you will recommend our product to others. Warm regards and stay safe Replied September 2020 --- ### Incredibly powerful software for an incredible value! - Overall rating: 5/5 - Reviewer: Kurtis W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Th software is incredibly flexible. With all the different types of tasks you can really make the software schedule any kind of task around bookings, before bookings, between bookings, etc. Once setup it truly makes it easy. I am starting to see how much of a time saver the software can be as we scale up. #### Cons Some of the setup can be a little bit repetitive but they do have tools to make this easier. #### Reasons for switching to Operto Teams Lodgix had no task scheduling or anything. #### Vendor response Hi Kurtis, Thank you very much for taking the time to review VRScheduler. We are happy to receive your great review and feedback! It is so rewarding to read that scheduling around bookings is something you find helpful and a timesaver. We wish you the very best and please do not hesitate to reach out if you ever need any assistance. Kind regards, The VRScheduler Team Replied October 2020 --- ### Just what we needed - Overall rating: 5/5 - Reviewer: Laura B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered After experiencing a large growth spurt in our vacation rental business, I knew that my spreadsheets wouldn't cut it any more-there was always a looming sense of "what am I forgetting" and never a free weekend to relax and not have to worry about what I was missing. VRScheduler has been a great tool for our business and I am excited to see it in full swing this summer rental season. My housekeeping staff that have had an opportunity to use the program are very impressed, and in fact as I hire new cleaning companies during our off-season they are most impressed with the VRScheduler capabilities and have vocalized they wished everybody in the Vacation Rental Industry used it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once set up the daily usage of VRScheduler is a breeze to use. It keeps me organized and gives me the peace of mind that I will never miss a check out clean again! #### Cons The set up is quite a process and a bit confusing when trying to establish rules, however the support VRScheduler offers is exceptional. [SENSITIVE CONTENT HIDDEN] has always made herself available for questions! --- ### Great to automatically manage cleaning team for vacation rentals - Overall rating: 5/5 - Reviewer: Yannick J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and hands-off once you have everything setup #### Cons A little difficult to get used to, but customer support is amazing #### Vendor response Thank you so much for the review. We are glad that you find VRScheduler easy to use. We pride ourselves on delivering amazing customer service, and we are happy to hear you agree. Please recommend us to your colleagues and friends. All the best Replied November 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/vrscheduler-profile/reviews/?page=2) --- Operto Teams Reviews, Pros and Cons - 2026 Software Advice