--- title: "WebRezPro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WebRezPro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WebRezPro is a good fit for you!" source_url: "https://www.softwareadvice.com/vacation-rental/webrezpro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Campground Management Software](https://www.softwareadvice.com/campground-management/) / [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) / WebRezPro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/webrezpro-profile/alternatives/) # WebRezPro User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 218 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 151 reviews (69%) - 4 stars: 55 reviews (25%) - 3 stars: 6 reviews (3%) - 2 stars: 3 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Training new team members is quick, and the intuitive layout allows our staff to focus more on the guest experience rather than learning complicated workflows. - I especially like the automation features, reporting tools, and how smoothly it integrates with online booking channels. - It helped me go from a paper system that was all over the place to an organized system I can access from anywhere! ### Most mentioned cons - The pressure to switch to the new credit card processing company and being penalized for not. - The activity engine did not work for our needs as it is quite basic. - The interface can feel a bit overwhelming at times, especially for staff who don’t log in every day. ## WebRezPro customer reviews Showing reviews 1-25 of 218 (page 1). ### One of the best commercial programs I have ever worked with. - Overall rating: 5/5 - Reviewer: Ben S. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Extremely efficient running of a resort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone. Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours. I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business. --- ### Residences Manager - Overall rating: 5/5 - Reviewer: Jitendra Singh R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been very positive. The system has improved efficiency, helped reduce manual work, and made managing reservations and guest communication much easier. It’s a reliable property management solution that continues to improve and works well for day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WebRezPro is very user-friendly and easy to learn, even for new staff. The cloud-based system makes it convenient to access reservations and guest information from anywhere. I especially like the automation features, reporting tools, and how smoothly it integrates with online booking channels. Customer support has also been responsive and helpful whenever assistance is needed. #### Cons Some features can take time to fully customize to specific property needs, and certain reports require extra setup to get exactly the desired format. At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks. --- ### Webrez boutique inn review - Overall rating: 5/5 - Reviewer: Jake L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience so far, and really value the access to live agent support, who are knowledgeable and can communicate clearly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accessibility to customer support is extraordinary. No wait times, and support agent knowledge is the #1 reason I’m with web rez pro. The booking management is clean intuitive. #### Cons What the user sees could be more visually appealing and updated. Also being able to see daily rates on the calandra while you are selecting dates to search availability, would be advantageous. --- ### Careful who you get into bed with - Overall rating: 1/5 - Reviewer: Jason F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered For the first 6 years, things were very good. Since the acquisition by FullSteam, the focus, pride, wanting to do business in a reputable and hotel-focused fashion is gone. I cannot say anything good about fullsteam. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros WebRezPro is a decent bit of software, but things have gone very much downhill since they were acquired by FullSteam. They have shifted from attempting to put out a great PMS, to seemingly solely figuring out how to squeeze their existing client base for "below the line dollars" by forcing you to switch to their payment processing. #### Cons When considering their payment processing, they absolutely refuse to put their best foot forward unless you prove to them exactly what you are paying elsewhere. Their initial "best foot forward" was roughly 10x what they came back with after we capitulated and provided them statements....and getting things in writing from them was like pulling teeth. When we made it clear that having our payment provider be the same as the PMS was a problem from a future competition standpoint, and asked them to lock in their margin at a fixed rate or tied to inflation, they refused. They have now given us 2 months notice that they are nearly tripling our monthly price for WebRezPro unless we switch to their payment provider....full well knowing that changing PMSes is not a 2 month project, especially for a small property. Its straight up bully tactics holding us hostage. #### Reasons for switching to WebRezPro We found roomkey difficult to use. The desktop software was very clunky. --- ### Exceptional Service Meets an Easy-to-Use PMS - Overall rating: 5/5 - Reviewer: Meagan A. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with WebRezPro has been extremely positive. From implementation through daily use, the platform has proven to be both reliable and easy to navigate, which has made a meaningful impact on our team’s efficiency. One of the biggest differentiators has been the level of support. The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions. It never feels like a ticket is just being “handled”—they take the time to ensure things are fully resolved, which gives us a lot of confidence in the partnership. On the operational side, the system is refreshingly straightforward. Training new team members is quick, and the intuitive layout allows our staff to focus more on the guest experience rather than learning complicated workflows. Overall, WebRezPro has been a dependable partner for our business, combining ease of use with a customer service team that truly stands out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had a fantastic experience with WebRezPro. From day one, their team has consistently gone above and beyond to ensure we feel supported and set up for success. What truly stands out is the level of customer service. Every interaction with their staff has been prompt, knowledgeable, and genuinely helpful. It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business. The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless. The interface is intuitive, and it doesn’t take long to feel confident navigating the platform. Overall, we highly recommend WebRezPro to anyone looking for a reliable, easy-to-use PMS backed by an exceptional support team. #### Cons The pressure to switch to the new credit card processing company and being penalized for not. I feel any customer who was previously with Webrez before the buyout should have been grandfathered in to our original contract and pricing. #### Reasons for choosing WebRezPro Overall Webrezpro seem to have the best features and the ease of use is what sold us. --- ### Older version was much better - Overall rating: 1/5 - Reviewer: Danika B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I really don't like anything about it. I have used much simpler software, and WebREZ is constantly updating and changing things as if it's Facebook. Each upgrade becomes worse. #### Cons There's TOO MUCH on the screen all the time, especially when viewing guest folios. It's overwhelming. Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition. I miss the old versions arrival/departure view and the old versions recent reservations tab. The recent reservations tab is now completely pointless. #### Reasons for switching to WebRezPro It was the new property managements decision. My boss doesn't even like this product, but the property management company has him use it. #### Vendor response Thank you for your feedback. We understand that change can be difficult, especially when it impacts daily workflows. WebRezPro is continuously evolving to meet the needs of modern hoteliers, but we know usability is just as important. Your comments about layout and settings are appreciated and will be shared with our team. Replied June 2025 --- ### Great software for the price - Overall rating: 4/5 - Reviewer: Nickie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing customer service. That is their strongest point for sure! T hey respond to any issues I have almost immediately #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is more affordable than most. They have a seasonal option which also helps with cost. Customers love the aesthetic of it and it works very well with lots of options. #### Cons The activity engine did not work for our needs as it is quite basic. The housekeeping app is also very basic and I wish it had more functionality for time tracking etc. #### Reasons for choosing WebRezPro cheaper and better reviews --- ### Tofino Swell Lodge reivew - Overall rating: 5/5 - Reviewer: Sarayha W. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with WebRezPro has been very positive. It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how intuitive and easy it is to use, the layout is clean and straightforward, which makes day-to-day tasks like managing reservations, guest details, and availability really smooth. We also really liked how everything is in one place—it keeps things organized and saves a lot of time. The system feels reliable, and it’s clear it’s built with hospitality in mind. #### Cons While overall we’ve had a positive experience, there are a few areas that could be improved, very happy with the system. --- ### Hospitatlilty Management Made Easy - Overall rating: 5/5 - Reviewer: Lisa S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used WebRezPro for over five years, and I have never had any issues with the operating system or customer service. This is a go-to if you are in the hospitality business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WebRezPro makes running your lodging business simple. The setup is user-friendly and secure, and customer support is prompt and helpful. They are also priced for your market or room count. There are no hidden fees all of their contracts are straightforward. #### Cons Adding QB directly into the system would be a bonus, but it is not a deal breaker. They have a reliable reporting system that is easily extracted and put into QB separately. --- ### User Friendly and Affordable. - Overall rating: 5/5 - Reviewer: Jaya A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. User-friendly and works great for small businesses. Best customer/technical support when I need help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is user-friendly, and you can access it from anywhere once you have an internet connection. The availability charts are fantastic. All the custom and financial reports are easy to generate to provide you with all the necessary data on your business. Compared to other PMS, Webrez Pro is affordable. #### Cons I would like to see a report that shows advance deposits taken, deposits allocated, and the balance. --- ### Reliable with good itegration, but takes getting used to - Overall rating: 5/5 - Reviewer: Jasen L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, WebRezPro has been a positive experience. Once you get past the initial adjustment, the system proves reliable and efficient, with all the tools needed to run property operations smoothly #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros WebRezPro has just about everything you need to handle reservations and daily operations. It offers useful reports, flexible rate options, and connects well with other systems like AirBnB. It seems that it works well for small to medium sized properties, and the support team is always quick and helpful when you need them. #### Cons The interface can feel a bit overwhelming at times, especially for staff who don’t log in every day. Some features aren’t as intuitive as they could be, and it may take extra training or repetition before users become comfortable navigating the system. While powerful, the learning curve can be a barrier for occasional users. --- ### WebrezPro Review from Swain Resort - Overall rating: 5/5 - Reviewer: Breanna B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The convenience since the update, Helps our users book rooms easier. #### Cons I can no longer get full sized screens of the reservations when opening them. --- ### Robust and Affordable - Overall rating: 5/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS / Online Booking system. When COVID hit and everything changed overnight, I was SO GRATEFUL that I could radically change my rate / booking policy combinations (sometimes daily), what rates were active, what just went dead, who was failing or coping, and keeping track of what guests booked from what channel with what policy, etc. I can through relatively unscathed, and I COULD NOT have done it without a solid system to back me up. They are a reliable partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been with WRP for 7 years now and they definitely change with the times. You're not going to be waiting on that update forever with these folks, and sometimes another company might be first, but they won't be very far behind, if not the leader. I do a lot of variable pricing, use any channel I can get my hands on that is bidirectional AND treats my guests well when there's a problem (looking at you, VRBO) , have multiple upsell services and items, and like to send specific correspondence based on the type of reservation rather than the general list of conditions that leaves everyone wondering. Has a great housekeeping module and the accounting side is easy. Their pricing is fair, simple, and very competitive. You can pay a lot more for the same or less. #### Cons This is both a pro and a con. They have a switch for almost everything so no matter how you run your business, they can tailor WRP to your environment. That said, they have a lot of switches, so be careful with your initial config. The booking engine could be just a little more slick, like having a dynamic total for the current reservation and options selected. I believe they are working on this, and while some of their competition has this, the competition often lacks more important features to drive revenue. (I've looked at a lot of PMS software.) #### Reasons for choosing WebRezPro Feature set and price. #### Reasons for switching to WebRezPro Lack of featurs --- ### Chains or Independent Properties WebRez is the perfect choice - Overall rating: 5/5 - Reviewer: DEE G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mostly positive.. It is quite easy to use, but there has to be other quick functions like checking in all guests from a group at one time, or checking them all out at one time. running all credit card transactions for check in at one time, or pre-authing all credit cards at one time on a busy weekend things like this to make the process go quicker. After 2 years on Webrez, there is still a lot of things I need to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that if I have a questions I can reach out to support and I get a response back within 30 minutes.. I love how easy it is to move rooms around in the interactive calendar. #### Cons For groups, if you miss one thing it will not hold the rooms, or you get errors.. and the block does not hold the rooms. As the GM I can not override things unless I unlock them for all to override. #### Reasons for choosing WebRezPro pricing.. #### Vendor response Thank you for your positive review and for choosing WebRezPro! We're delighted that you find our support responsive and our interactive calendar easy to use. For group bookings, you can check a group in and out from the group folio page. Please contact our support team for assistance with this feature or any other functions you might need help with. Thank you for your feedback, and we’re here to help you make the most of WebRezPro. Replied June 2024 --- ### Could not live without WebRezPro - Overall rating: 5/5 - Reviewer: France T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of. I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available. There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers. And it is a Canadian base company :) #### Cons Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team. Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely. --- ### Easy to navigate platform with integrated accounting software - Overall rating: 4/5 - Reviewer: Ben M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very user friendly with a multitude of different booking options, fully customizable to each business type. #### Cons There needs to be more consistency between different accounting sections of Webrez. One example: Invoices created under an owners profile from owner list don't show when pulling the owner from a search (accounting --> customer search) and vice versa. Actions within an owners profile, under owners list, often generate an error. This has been occurring for several years. #### Vendor response Thank you for your feedback. We apologize for the frustration you have experienced. We have reviewed your POS setup and have some suggestions that a team member can discuss with you. Your account executive will reach out to provide more information. Replied August 2024 --- ### Great product and people! - Overall rating: 5/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s a really great system I don’t have any complaints. When I started with Webrez I was much smaller than I am now and I found the cost a little challenging. I would recommend finding a way to lower the start up costs for businesses that are smaller than 25 units #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s robust and they are always trying to make it better. The customer service is great so is the technical support. #### Cons It would be really nice to have integrated inventory management for rentals Like canoes and bicycles. It would be great if that system was both part of the online Reservation system but also had a separate online booking engine for people who weren’t staying with us and just wanted to rent equipment. It would also be awesome to integrate the weaver into the system #### Reasons for choosing WebRezPro It was very professional looking the staff was professional and they assured me the same thing wouldn’t happen again like what the other company did to us I was also attracted to how robust it is #### Reasons for switching to WebRezPro They sold out to TripAdvisor and gave us two months to move all the reservations off the system I’m glad it happened in retrospect because were much happier with Webrez --- ### May Dee Suitez WebRezPro review - Overall rating: 5/5 - Reviewer: Kenneth S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Awesome customer support team. Know practically by first name #### Cons Nothong negative to say about WebRezPro. #### Vendor response Kenneth, thanks so much for taking the time to write a review! Should you have any more feedback or need additional support, don't hesitate to reach out to us. Replied February 2024 --- ### Easy to use Software - Overall rating: 3/5 - Reviewer: James C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests. #### Cons If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system. --- ### Incredibly happy we switched to WebRezPro - Overall rating: 5/5 - Reviewer: Brian Z. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well. #### Cons Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support. #### Reasons for switching to WebRezPro Nitevision was outdated and did not meet our needs, so we were going to switch. We took a broad look at 10 or more PMS's, and a very detailed look with demos and much discussion with five semi-finalists, then three finalists, then selected WebRezPro as our final choice. This was 20 months or so ago. I am extremely satisfied, have recommended it to another hotel I'm close with, and would definitely make the same choice again had I to do it over again. I am very happy with WRP, it's ease of use and the ease of onboarding new team members, and most of all with the first rate support we've received over this time period. --- ### Accountant perspective - Overall rating: 4/5 - Reviewer: Renee L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Like as an easy system for independent hotels #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use, reports easy to run and find and easy to read #### Cons back dating, have had problems with keeping this turned off --- ### Counterintuitive - Overall rating: 2/5 - Reviewer: Alison D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It has been challenging, but it is working. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros That it integrates with other systems. Any integration that allows us to use a different system is helpful. #### Cons We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion. #### Vendor response Thank you for your feedback. We’re pleased to hear that the integration with other systems has been beneficial. We apologize for the challenges you’ve faced with the platform’s usability. Rest assured, we are committed to ongoing improvements. We encourage you to connect with your account executive to discuss these issues and consider upgrading to the latest version, which includes several enhancements. Replied August 2024 --- ### Clunky with a 90s software feel. - Overall rating: 3/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Could be much better. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros If I had to do it again I'd probLy use cloudbeds. #### Cons Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old. #### Reasons for choosing WebRezPro I didn't really know much abiutntibbutnsaw sow other people us..g it. Good I refraction partners --- ### WebRez Pro Review - Overall rating: 4/5 - Reviewer: Kim L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered We are very happy with the level of support & attention to our account that WebRezPro provides. It is comforting to know that they are so quick to respond to the challenges we encounter. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Being an independent property, I find that the software offered a number of tools that I had found with branded properties I have used before. It is super easy to onboard new employees and get them using the software efficiently. #### Cons Our challenge with WebRezPro is in the group tools. We find it very cumbersome to have so many different places to enter the same data (cxl policy, guarantee policy, market, source) when it could just be on one screen and carried thru. Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate. It would also be helpful if the allocation screen showed more than the 1st 14 days. We realize our property is likely a lot heavier on the group block usage than other properties may be, but since the majority of our time is spent managing groups, it would save us a lot of time if this section was improved. #### Reasons for choosing WebRezPro Our restaurant partner on-site required a product that their POS could integrate with and this was a feature WebRezPro had that the other platform did not. --- ### Affordable, adequate, but falling behind... - Overall rating: 4/5 - Reviewer: Matt P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel. #### Cons There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation. #### Reasons for choosing WebRezPro Price. #### Vendor response Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. Thanks again for your review! Replied June 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/webrezpro-profile/reviews/?page=2) --- WebRezPro Reviews, Pros and Cons - 2026 Software Advice