All VacationRentPayment Reviews

1-25 of 26 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

VRPuser

PROS

Intergrations with my hospitality software

CONS

When having to log in directly to check a transaction, if more than one transaction, you have to go back to beginning to get the subsequent transactions

Jessica

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2019

Very easy to use and integrate

We used to have to manually enter credit cards weekly, then follow up on any that didn't go through. Having an immediate way to verify the card has saved us countless hours of work, translating to thousands of dollars in man-hour savings. Overall, they are a great value.

PROS

The credit card integration with our reservation software is seamless. The back-end is easy to use. The overall value is great. Their system is reliable and dependable.

CONS

The ACH feature doesn't integrate with our reservation system, but it is a wonderful feature... it just requires an extra step on our end. We were on a fixed percentage model, but last year VRP decided to change this with less than 45 days notice, which didn't allow us much time to shop around for alternatives. The prime plus model we are currently on allows us less predictability, but so far has saved us a few dollars. They have also moved their customer support to a different country so there is a language barrier when calling tech support. We no longer have a dedicated representative which is not ideal, but we are working with it.

Aaron

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

Avoid them at all cost!

PROS

Their product worked most of the time for us, but beware if you ever want to try and stop using them! They will nail you with hidden fees that you had no idea about.

CONS

After years of using them, we had issues with getting virtual credit cards to work due to a change they made, never able to get a fix so we were forced to find a different processor. When we tried to cancel our account, we were told they had us on an automatically renewing 3 year contract and that we would have to pay them the fees they would have collected from our credit card processing for the remainder of the contract. This amounted to thousands of dollars! So we are forced to continue paying a monthly fee for the next two years despite our not using their system or pay thousands to cancel. Doesn't matter that their system stopped working for us. Sad because we never had any issue with them until this.

Sharon

Real Estate, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Best of the Best

I can easily accept payment from short term renters who hear about my properties from a source other than a listing site. For example, there are thousands of FEMA contractors and federal FEMA employees on St. Thomas. All of these men and women must pay via credit card. Without VRP, I would not be able to rent to FEMA contractors. I do so because we really need their help! Plus, the big hotels are still closed, so short term rentals are their only option. Thank you VRP for providing this service to individual property owners like me. representative

PROS

Vacation Rent Payment (VRP) is extremely easy to use and their support staff provides a lesson to new users, so not worries if you are a techno-phobe. For the first time in 7 years, I needed tech support. I couldn't figure out why I couldn't charge a credit card for one particular guest who had been renting for over a year. So, I called VRP and the tech-support rep knew immediately what was causing the problem. It was user error ;~) The tech-support rep then explained how to continue charging the same credit card and I learned more about the VRP system. For short-term rental owners and property managers, VRP is a MUST!

CONS

Honestly, I like everything about it. The fee could be lower of course.

Judith

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2019

Merchant Processing Company linked to our PMS

It works but it could work better. I believe they could offer better service. I had to get my own merchant account with AMEX because they said it would take - 10 days and they wanted another percentage point in merchant fees.

PROS

It is fully integrated with our Liverez property management software so for the most part, proccessing payments and refunds are fairly simple.

CONS

The portal is very difficult to search guest transactions Payments made by the guest in the payment portal do not transfer back to the reservation - they have to be hunted down and entered manually and this is tedious and unnecessary I seem t o get multiple deposit reports a day.

Alexandra

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2019

The easiest way to get paid!

Excellent! Would absolutely refer them!

PROS

I love that we have a customized link that we can send to guests so they can enter their credit card directly! The reporting is so clean and easy and makes batching and closing the month super easy!

CONS

I think the customer support could be improved. They don't seem to have a dedicated support team for integrated property managers and it has been hard in the past to get in touch with the right person.

Jonna

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2019

Vacation Rent Payment is a great choice!

I've had a very good overall experience. It's very user friendly and I rarely have any problems or questions.

PROS

It's easy to use - the reports and search options help me find anything I need to look back on.

CONS

Customer support - Sometimes it's hard to get my questions answered or to get to the right person I need.

Barbara

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Credit Card Processing

Overall a great company with low rates and good customer service.

PROS

My company has used Vacation Rent Payments for many years. Always had great competitive rates, along with keeping up with the industry changes with vacation rental industry rates.

CONS

Great company and they do a great job. No complaints with the service they offer. Low Credit card processing rates and charge back assistance offered.

Walter

Leisure, Travel & Tourism, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2019

Need folks empowered to fix issues

Overall very good, thing they good do a better good of walking folks through the charge back process when they first experience it

PROS

It integrates well with our platform LiveRez

CONS

None operationally, don’t really enjoy the offshore support that can only do what’s in their script

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2019

A Fair Card Processing Company

The summary emails make my life easier because I don't have to search through my account summary to make sure a transaction went through.

PROS

I always receive a detailed transaction email for every payment processed.

CONS

I dislike that they still charge a transaction fee on security deposits. Make sure you check fee's being charged per transaction.

Anonymous

201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed May 2018

We are moving away from collecting payments through Yapstone for a variety of reasons.

PROS

It is pretty easy to use. It does have the capability to integrate with Salesforce. Yapstone works well for rental property management.

CONS

There is a lot of manual data entry needed with the way our payments and salesforce integration is setup. For customers to update their credit card information, it takes around 2 weeks.

Anonymous

1 employee

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2023

Fees to cancel over $1000.00

Poor customer service. 180 days notice to cancel? 180 days?????? Who treats customers like that for a product which is virtual?

PROS

They only respond via email. No phone support. Email response is within 24 hours.

CONS

High fees. Additionally, changed their user agreement and made cancellation a circus. To cancel in under a year, they want over $1000.00 and 180 days notice after July 1. I can't even give my notice now, but have to reach out after July 1st and then give 180 days notice.

Reason for choosing VacationRentPayment

We chose Book It Now, who was working with Yapstone. We didn't specifically choose this product, but elected to use what our booking software was using.

Matthew

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2018

Not very user-friendly, poor customer support

payments

PROS

Hard to say, Payment processing is fairly straightforward and ability to look up guests on the website to do manual payments if there is an issue is also relatively painless.

CONS

Extremely bad customer service, especially when it comes to disputing chargebacks. Often when you send in info disputing a case, even when sent in by the deadline, initially you'll be told you didn't send in the info by the deadline and then you have to follow-up again to prove that you did.

Jessica

Leisure, Travel & Tourism, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2019

Great Product

Support staff is wonderful and quick to help.

PROS

Vacation Rent Payment makes it easy to process payments.

CONS

The software does what we need it to do on a daily basis.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed May 2018

Frustrating to say the least

PROS

It's usually super cut and dry for functionality. They've made a product that is reliable and has been for years.

CONS

Processing for transactions isn't very clear and getting help on questions is challenging. Wouldn't be my first choice of companies to pick for processing funds.

Patrick

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

Yapstone could have a better back end use but overall a great product!

PROS

Yapstone works well over all but the back end is a bit outdated and needs some major upgrades. The customer support can take awhile to get back with you but they do provide good customer service.

CONS

There were multiple errors that we could not solve with this product. The back end needs some major work. I would love to see a completely new UX on the back end.

Nicole

Real Estate, 11-50 employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Best Software in the Industry

PROS

This software is extremely user-friendly and compatible with our rental software, which is great! If I ever need to review, reverse or edit a payment, it is easy to do. Anytime I've had to speak with someone at Vacation Rent Payment, they are always eager to help.

CONS

There really isn't anything that I dislike about this software......honest!

Tai

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Exelent Vacation Rental Sofware

Easy to set up. Very happy with service, No contract, you can cancel anytime.

PROS

Great Template, Easy to use, guests can pay by credit card from the website.

CONS

I can not find any wrong with this software

Dennis

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Excellent Accurate and Dependable

VRP permitted our company to offer multiple methods of payment for our guests. VRP also offered some of the most competitve rates in the industry for processing all of the payment methods. Would be hard to change again in the future...

PROS

The software is easy to access and functions as it should each and every use. Offers more methods of payments than others in the same arena.

CONS

Reporting has room for improvement. When other bendors utilize the same software, reposting and tracking becomes difficult.

Catherine

Leisure, Travel & Tourism, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2019

Excellent service

PROS

It is easy to use and has good reporting tools

CONS

It can take several days for funds to be transferred to my account

Wanda

Recreational Facilities and Services, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2019

E -check fees

I contacted by phone to ask about the e-check fee. They told me it was a policy change that was made last year. I informed them that my bank did not charge a fee. I again asked the reason for the fee. They just said it was for the transaction. I understand credit cards charge a fee and they are getting reimbursed. Banks do not charge, so Yapstone is just keeping this fee.

PROS

Ease of customer payment is the part I like best.

CONS

Fees for e-check when the bank does not charge any fee.

Alexandra

Construction, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

The most simple way to collect rent from long and short term tenants

Very good. The customer service was very helpful although it was often difficult for them to find our account because they seem to have several different branches within the business.

PROS

VRP simplified the way we collected monthly rent payments as well as payments for vacation rentals. The reporting is really good and allows you to see payments, as well as batches.

CONS

We found it difficult to process refunds using the portal but it seems to have improved. It would be nice to have an option for reoccurring payments as well.

Darilyn

Hospitality, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2018

Terrible company

I will never let them handle my funds again. !

PROS

Got some rentals on HomeAway and VRBO. Some guests feel safer paying through them instead of through your Pay pal account.

CONS

When a fauduent claim came in , they did not stand by me even when they were presented with the thuth.

Trish

Hospitality, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Very easy to use

PROS

My reports are a breeze and I can find any transaction/ details in a snap, plus integration - that is super important!

CONS

Hard to come up with something to put here, lower cost is never a bad thing though, so if I have one thing it would be to reduce the cost

Megan

Real Estate, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Review

PROS

Everyone was very easy to talk to, and extremely knowledgeable. Great learning experience.

CONS

Possibly could use more account information updates.

Showing 1 - 25 of 26 Reviews