All Pomelo Health Reviews
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Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Integrated to EMR's! No double entry needed
Integration to EMRs, secure, user friendly, customizable
CONSeven if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex
Johann
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Family Practice using Chronometriq
Very happy with it overall.
PROSIt reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.
CONSThe interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.
Reason for choosing Pomelo Health
Their responsiveness to my needs and problems and the overall design of the software. My patients are very happy with the system and frequently thank us for it!
Anne
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2019
I was hoping for a better product
There were difficulties setting up and learning curves.
PROSThat we are using a Canadian Company. Our old appointment reminder system was in the US.
CONSThe self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.
Reason for choosing Pomelo Health
It seemed like to product to suit our needs the best.
Reasons for switching to Pomelo Health
wanted a Canadian company that could be integrated with our EMR
Vendor Response
Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team
Replied November 2019
Alicia
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Family Practice - Online Booking
It is a great service for patients!
PROSThe patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.
CONSWe had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!
Reason for choosing Pomelo Health
MedAcess suggested the product.
Sorour
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Good service
We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help.
PROSI like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options
CONSUsing their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it
Teena
Medical Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Amazing tool for efficiency!
Chronometriq was easy to set-up and integrate into our EMR. Support is fast and efficient when we need it and it was easy to implement into our systems and processes.
PROSThis software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients. Our no-show rate has dropped significantly since we introduced the software and have reduced our employees time spent sending out reminders and making phone calls.
CONSNothing, we have had no issues with this software.
Reason for choosing Pomelo Health
NA
Georgianna
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Appointment Reminders are great, but kiosk self check-in too expensive.
The set up was fairly labour intensive and as it turned out we couldn't use the online booking because of our vendors, but we do very much like the appointment reminders. They work beautifully in the background.
PROSOnce set up, the SMS reminders don't require any action on our part and have been very reliable. We like the fact that patients can confirm or cancel their appointments by text.
CONSThe kiosk for check in was far too expensive.
Leo
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Online booking
Online booking for registered patients
PROSPatients really enjoy being able to book doubtless on their own time, not limited by office hours. Or staff likes behind able to create limits (such as no compete physical appointments) and times that cannot be self booked.
CONSOccasional patients unable to book. Reason is not readily apparent.
Robin
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2019
Good Program
convenience for patients is amazing. I am not 100% sure it has reduced our work volume unfortunately
PROSeasy booking for patients when it works nice to select options
CONSimmediate support is hard for patients to get thus they call into office and then we can not help them defeated the purpose. I would like to be able to harvest without having to call for support. Confirmation reminders are not great and email booking confirmations are sporadic
Reason for choosing Pomelo Health
Integration with Med Access EMR
hazen
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
Chronometriq Review
Has solved access issues for those patients that are computer literate
PROSThe patients describe easier access, less time making phone calls to admin
CONSIt took awhile to figure out how to get the software to work for my schedule. It would have been helpful to have more hands on training setting it up, maybe a few sessions.
Reason for choosing Pomelo Health
Med Access had promoted it
guy
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2019
Pas adapter pour le fançais
Bien que le programme soit efficace pour envoyer des rappels, les clients francophones se plaignent qu'ils ne peuvent choisir la langue du message et qu'ils peuvent a peine reconnaitre le nom. Je ne suis pas particulièrement satisfait du produit. Je n'ai toujours pas prit la décision finale d’essayer un autre fournisseur.
PROSEfficace pour envoyer rappel pour le patient option : texte, messagerie vocale
CONSTrès difficile d'adapter pour une population bilingue. Les clients ne peuvent pas modifier leurs préférences linguistique La prononciation des nom francophone en anglais est très difficile a comprendre pour le client
Reason for choosing Pomelo Health
Je pensais qu'il était le mieux adapter pour le français ou population bilingue.
Vendor Response
Hi Guy, Thank you for taking the time to share your review with us. Please, note that we just released a new voice for our reminder (french Canadian), which will improve the way English names are pronounced. Also, customers can change their language preferences directly in their files at the clinic. Our system will use the selected language in the patient file in the EMR. Have a great day!
Replied December 2019
Cindy
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
review
we do not have to administer it ourselves
CONScomplaints from patients about the voice mail, called over and over, patient did not get a call, wrong appointment time given, message starts and does not finish.
Reasons for switching to Pomelo Health
they are based out of the united states
Janice
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
Chronometriq review
We are using Chronometriq to send out reminders to patients and have noticed less no-shows as a result and we save time in not having to call every patient ourselves.
PROSI like that we can send out reminders by text, phone, and email.
CONSI would like it to send a text or email at the time the appointment is booked to notify people of the new booking. Also, sometimes there are glitches in the reminders that are sent out when a patient has more than one booking on the same day.
Pradeepan
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Excellent product and user friendly.
good
PROSThe product is so easy to navigate and user friendly, it does make our practice more efficient saving time of assessment that needs to be done before patients are seen.
CONSneed more forms uploaded and should benefit if we cold upload forms too.
Louise
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
review of chronometriq
eliminated the need for confirming of appointments and registration of patients
PROSEase of use, though older patients have difficulty reading the screen
CONSThe expense, the screen is hard for older patients to navigate
Reason for choosing Pomelo Health
Integrated within Medesync
Isaac
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Good product
patient reminders free up time for front desk to do other tasks
CONSfor patient bookings, need to manually change the slots to make them available to patients, one at a time. This has decreased patient bookings
Michael
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Decreased no show rates by over 50%
Great reminder software and have recommeneded it to many colleagues so far.
PROSGreat reminder system with multiple options to ensure patients show up for their appointment. Great system for the value, and very friendly company.
CONSWould be nice to have more features such as texting/emailing with only first names, not patient full names for confidentality reasons. Would also be very useful to be able to block patients from booking online from withing the EMR/PSS (ie by putting patient status as 'inactive' from their demographics profile
Reason for choosing Pomelo Health
better pricing and no limits on # of patients. Friendly staff /salesperson
Reasons for switching to Pomelo Health
wanted more control over the format and messages, as well as frequency of messages.
Dhiraj
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Medical office - appointment re,inders
-Customize messages for different appointment types -Can contact clients via multiple methods (text, telephone, email) -Multiple reminders at different intervals -Easy to use dashboard
CONS-When someone cancels appointment, it deletes from EMR software. would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up -cannot customize interval / timing of messages to different appointment types; it needs to be the same across everything -some UI aspects of dashboard are cumbersome for initial set up -system does not recognize placeholder default numbers (ie 000-000-0000) and tries to call these
Janice
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Good use
Good customer support and communication
PROSEasy to use, not lots of issue w use. Good customer support
CONSNone to report, once set up easy to use
Reason for choosing Pomelo Health
Associated with our EMR
mark
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Like it..
My rep has been amazing. Wouldn't have been such good experience without her!
PROSSimple to use - efficient, nice to see the numbers increase from month to month. Hope to slow down the phones:)
CONStime taken to input all doctor data - definitely needed. The rep did it all for me! Thank you..
Brian
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Good review
Good
PROSOnce set up, no need to think about it.
CONSNot much to say about this since I have not had any issue.
Ruben
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2020
Solution for Patient Self-booking Appointments
It was easy to launch and put in place to address appointment booking at a Covid-19 Assessment Center. We were able to implement within of 7 days of first contacting the company. It have been a great partnership and the Pomelo team has been very supportive and responsive.
PROSIt is very intuitive and user friendly. Give visibility of appointment availability and patient intake. Also collect patient information that can be use to register on EMR
CONSDoesn't have interphase with our EMR which would be ideal.
Reason for choosing Pomelo Health
Easy to use and features that it provides for appointment booking.
Sandra
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2020
User Friendly Service
I like the services available on the portal provided for administrators
CONSWould like to be able to send appointment information to client at time of booking
Barkaat
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Review of Chronometriq
Love it.
PROSEasy to set up and use. Help save time from front desk Makes life way for staff and patients.
CONSIt’s been great and no cons.
Reason for choosing Pomelo Health
Not applicable.
Kari
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Review
I quite like it . Little or no maintenance needed by us
PROSThat it works with our EMR and puts appoints directly in
CONSSetting up the providers appointments we would like