About VaxCare

VaxCare is a vaccine management solution that helps businesses across the healthcare industry streamline the entire vaccination workflow, from ordering to administration. It allows medical professionals to configure workflows, handle billing and invoicing operations and manage inventories.

Features of VaxCare include HIPAA compliance, collaboration, appointment scheduling, patient tracking, reporting and more. The application enables employees to communicate with various vaccine manufacturers including GlaxoSmithKline, AstraZeneca, Sanofi, Pfizer and more. Additionally, it lets healthcare workers process orders, manage accounting processes and track vaccines' expiration dates.

Pricing for VaxCare is available on request and support is extended via phone, ...


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12 Reviews of VaxCare

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

August 2020

amber from baird pediatrics

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

love vaxcare

count is super easy!! i can count and move on to the next shut down at the end of day. i love it!!! and when our EHR crashed we could still print out a consent !!!

Pros

easy to use, i trained my staff in just min. i had new to the health care industry staff, and they had no issues learning

Cons

nothing, i use it daily, all day and i have not found anything yet i didnt like

Reasons for Choosing VaxCare

vaxcare took the load of the price of vaccine so i could spend money on other things for the practice

Reasons for Switching to VaxCare

changed company, started our own business went with this, since i had used it in other places, and i liked it.

September 2020

Divina from SOUTHWEST ORLANDO FAMILY MEDICINE, PL

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Streamlines Vaccine Workflow

The customer service is great - all the reps are kind and patient. Emailing the team is also another great option, as they respond within 24-36 hours. There are some barriers when talking about patients, as they don't first ask for DOB or ACCT #, so at times, I'm having to spell a patient's last name that could be very similar, i.e. Johnstons, Howards, etc...

Pros

When it comes to checking out vaccines for patients, it automatically prompts you if the vaccine is out of age range. It is an added safety feature - given vaccines can look similar, it does a double check to ensure you're administering the appropriate medications. I also appreciate the automated system of sending vaccines. After doing weekly inventory and having set thresholds for certain vaccines, it takes the guesswork out of when to order and even the act of having to order.

Cons

It doesn't quite capture the expiration dates consistently. We are finding some vaccines need to be removed 1-2 weeks after the expiration date and it's a concern for safety as well.

Reasons for Choosing VaxCare

Our [SENSITIVE CONTENT HIDDEN] had researched a bit and may have been approached by another vendor who referred him to check out VaxCare.

Reasons for Switching to VaxCare

The switch was done right before I was hired; Being able to control the quantity and keep track of vaccines was getting overwhelming.

August 2020

Angie from Rocky Mountain Family Practice

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

2.0

August 2020

Easy to use but doesn't always work

Pros

The product is somewhat easy to use when it works. I like the fact that we can check inventory and orders that are ready to ship.

Cons

When checking eligibility it will sometimes does not work. I really struggle with getting signed consents to Vaxcare. They are supposed to be uploaded but for some reason they never make it to them. There is no way partner bill so that is very confusing when it comes to who billed what.

Reasons for Choosing VaxCare

We have not looked into an alternative.

Response from VaxCare Vaccine Solution

Replied August 2020

Hi Angie, thank you so much for the feedback. I understand there was an intermittent issue with our eligibility on the Friday that you filled this out. I assure you this was temporary. Our eligibility messaging speed is 4.0 seconds on avg for the year. If consent forms and PB doses are causing you any trouble, I will have your Customer Success Advisor reach out and consult with your team. The system is updated and configured to accommodate these workflows seamlessly. We will make sure your team feels confident in their use and the results it produces. Thanks again for the feedback.

August 2020

Kerri from Kiowa County Health Department

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

August 2020

Health Department Review

weighing other options now

Pros

This product was easy to set up and begin using. We like that we know patient eligibility right away during the check in process. We have always had our flu shots available before others in the area, even during the shortage.

Cons

The vaccine ordering process is very cumbersome-the system will only allow vaccine to be ordered at certain times, IF you are below a certain level, unless you go through certain "hoops". With back to school clinics, flu season, and many other clinics, it can be challenging to have to spend multiple days explaining to a customer service rep WHY you need vaccine. Let the ones giving it have more control over the ordering process. Also, why are you not billing secondary insurance companies with Medicare? This is really a big miss VaxCare

August 2020

susan from Paradise Pediatrics

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

User Friendly Product

Vaxcare has been very good overall and we are looking forward to our Drive through Flu clinic through Vaxcare.

Pros

The product is easy to use. We like how in migrates patient info/ins to our emr program. The weekly/monthly vaccine counts helps keep us on track inputting all vaccines given during our busy times.

Cons

The only issue we have with this software as it freezes up on us multiple times daily in the middle of inputting and we need have to do a hard shut down and restart it and start our inputting again.

Reasons for Choosing VaxCare

For a small practice and unable to get large purchase discounts on vaccines we sometimes were unable to afford to purchase quantities needed upfront. With no upfront purchasing this has helped our practice always having the needed vaccines on hand.