--- title: "Paperspace Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Paperspace. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Paperspace is a good fit for you!" source_url: "https://www.softwareadvice.com/vdi/paperspace-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Virtual Machine Software](https://www.softwareadvice.com/virtual-machine/) / [Paperspace](https://www.softwareadvice.com/vdi/paperspace-profile/) / Paperspace Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/vdi/paperspace-profile/) Reviews [Alternatives](https://www.softwareadvice.com/vdi/paperspace-profile/alternatives/) # Paperspace User Reviews ## Reviews summary - Overall rating: 3.3/5 - Total reviews: 26 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.2/5 - Value for money: 3.5/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 12 reviews (46%) - 4 stars: 3 reviews (12%) - 3 stars: 0 reviews (0%) - 2 stars: 2 reviews (8%) - 1 star: 9 reviews (35%) ### Most mentioned pros - Free virtualized machines with GPU access allow both casual users and professionals to quickly and easily perform computationally-heavy tasks without paying premium prices. - The machines have at most 30GB of RAM, which comes really handy if you load your datasets in-memory to speed up training like I generally do! - The lineup offered by Paperspace is just a perfect fit, both in terms of prices and compute capabilities. ## Paperspace customer reviews Showing reviews 1-25 of 26 (page 1). ### Excellent cloud gaming platform - Overall rating: 4/5 - Reviewer: Brent M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Low latency, easy to connect with, you have the possibility to auto-shutdown the server when you forgot to turn it off, you have the chance to take snapshots of your server, you can add a public IP address to your server and add virtual networks, if you have a problem they respond fast and clear. You can secure your account with 2fa. #### Cons The sound is not 100% accurate, you notice latency in the sound, not in the image! If you play FPS games it's not the ideal solution for you. --- ### Paperspace was the missing piece in the ML world. - Overall rating: 5/5 - Reviewer: Mauro S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered In general, Paperspace is the perfect platform, both in terms of convenience but also, for their amazing support centre and communication with users. In the last months, each time I had some technical issue or encountered some bugs, I sent them an email via their handy contact form, and every time, I had a response in almost zero-time. For a growing platform like this, support team is of paramount importance and they perfectly know it! Whether you are a student or professional, just give Paperspace a try. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As data scientist myself, I need a solid, affordable platform to conduct my experiments, without any worries about uncertain runtime duration or volatile storage. The lineup offered by Paperspace is just a perfect fit, both in terms of prices and compute capabilities. I'm personally subscribed to the Pro $8 plan, which includes a free RTX A4000 GPU, can you believe it? I still can't but yeah, I hope they'll keep going in this direction. More in details, the free runtimes (included in your plan) last 6 hours and the intuitive interface has a dedicated section where you can see, any time, how much time is left. No hidden stuff like somebody else in the same business does! The machines have at most 30GB of RAM, which comes really handy if you load your datasets in-memory to speed up training like I generally do! #### Cons About the shared storage, no words are needed, but I personally think that every plan deserves +5GB w.r.t. the current specifications. (just an opinion, maybe I am biased because I mostly work in Computer Vision) --- ### From Great to ZERO - Overall rating: 1/5 - Reviewer: Ronald S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered STAY AWAY, used them for over 10 years. Back then service an support was great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I used them for over 10 years. They used to be great! #### Cons Support dropped to zero. They fact their support page does not have a phone number is the biggest clue they are not interested in supporting their clients. One of my machines went down, could not get a response to my ticket. Had to move to another service. --- ### My online windows PC, access through any web browser - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Games - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Very positive experience with Paperspace. Support ticket got handled very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps all of my work related programs, settings and everything all in one place with backups. I can comfortably travel and access my desktop environment from anywhere in the world. Everything is in place just where I left off so I never have to worry about it. Use different computers anytime, and still have everything ready. It is very affordable, choose hourly rate. Its pretty simple and easy. #### Cons Where ever you might be traveling, if your internet connection is not great where you are, it can seem a little sluggish using an online virtual environment. But nothing you can't plan ahead for, and its been pretty rare for me. --- ### Paperspace has been a lifesaver - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Paperspace has been a lifesaver for my work. I often have to train multiple machine learning algorithms, and if the supercomputer my company uses goes down, I know I can count on Paperspace to provide an easy-to-use and reliable service to keep my work going. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Free virtualized machines with GPU access allow both casual users and professionals to quickly and easily perform computationally-heavy tasks without paying premium prices. #### Cons Improvements are needed to provide a more streamlined process to load and activate Conda environments in JupyterLab. --- ### Solved A Huge Problem For Me! - Overall rating: 5/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I run marketing campaigns for my clients and each client has their own setup that must run 24/7. This software allows me to store and run an infinite number of client accounts without slowing down my actual computer! Even more importantly, it gives me the peace of mind that if something should happen to my laptop, all of my clients accounts will remain safe and keep running. Even if I have to replace my laptop. Furthermore, customer supporr has been great!! They really go above and beyond to ensure you have what you need. #### Cons It has a little bit of a lag. I've upgraded my account which helped a lot, but it is still there just a tad. --- ### Very good, if you know what to expect - Overall rating: 5/5 - Reviewer: Steven W. - Verified reviewer: Yes - Industry: Computer Games - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used this for gaming. It's one of the best quality game streaming hosting services, if you know how to use it. All it does it set up a really powerful gaming PC for you on the cloud, plus some additional services installed on it to get started, like Steam. It doesn't magically make things work if you don't know how streaming works, so you still need to understand the basics of streaming games (E.g. using Steam stream). However, if you have a basic understanding of streaming, this is the best service I've used. It's much more consistent than streaming from my PC across the country. It still occasionally disconnects, but it seems to happen much less often than from my PC. The graphics are solid, even with the cheapest option(P4000). It was really easy to set up, compared to the other options (AWS, Google Cloud). The latency is great, compared to my PC. #### Cons * The machine itself works great, but the the website for setting up the machine has a few bugs. * The latency is the best out of any streaming service I used, but it's still not good enough for FPS games. Games like Minecraft and Astroneer worked fine. #### Reasons for switching to Paperspace EC2 was pain to set up for this, and had random, large spikes of lag after setup. All told, it ended up costing me more on AWS, because I had to spend so much time configuring and debugging it. --- ### [SCAM] Charges your debit card even after virtual machine deactivation. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Pros are definitely not worth the shady charges done onto your debit card. Total scam. #### Cons Charges your debit card even after virtual machine deactivation. PLUS, to add salt to the wound, they REACTIVATE your DEACTIVATED account to CHARGE YOU AGAIN. Recently one of my accounts got reactivated in January and a January charge was found. (???!!!) Even though this account was deactivated back in December 2018. Activated a support ticket in December after I found out that they have been charging me monthly for ONE YEAR. (2017 - 2018), plus they only refunded half of what they charged me for. Also, even after I suggested them to at least provide a notification that your account has some service you're using that's charging you money, no change has been done onto the website. It's designed to not let you know that they're going to siphon money out of your bank account. Stay away from this service at all costs. --- ### Take money for nothing. No refund. - Overall rating: 2/5 - Reviewer: Nikita D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I choose auto-shutdown option for my machine. It was not shutdown because of some internal error. I did error report to support. Then I saw the bill for 20 days of machine time. They just get money for nothing and say there is no any issue of their side (its lie). I hope they earn enough money from me. I delete my account and do not recommend to use it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Easy to use, good perfomance, reasonable price #### Cons Bad support and costumer service. Take money for nothing. --- ### Service is often unavailable and bad - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Ease of use and of setting up virtual machines and servers. #### Cons Support is practically inexistent. The website will often be unable to recognize your login, preventing use of the service. The console is very unresponsive, and may take several minutes for merely turning a VM on or off. --- ### The next step from Google Colab - Overall rating: 5/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to upload datasets and create jupyter notebooks. After this choosing the machine to run them on is straightforward and within seconds you are running your code on a fast and cheap machine. #### Cons The company developed jupyter ide is not as fully featured as using a standard Jupyter notebook. However, the jupyter notebook interface is also offered so this is not that much of a problem. #### Reasons for switching to Paperspace I reached the ceiling of what I could achieve with colab, but I wanted something that could offer a similar experience. --- ### Great multi-functional tool for a variety of business needs - Overall rating: 5/5 - Reviewer: Juan M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love Paperspace and the work they have done. I mainly use it for video editing and rendering. Rendering that would take hours on my local machine is done in minutes. Really speeds up production time and can be used with a team. Have also used it for higher end gaming with no problems. #### Cons Occasionally it is finicky with security permission and software installations. Support was very useful in fixing issues that come up. #### Reasons for choosing Paperspace Paperspace is a better overall value and not just dedicated to gaming. --- ### Paperspace is hands down the best cloud GPU platform for ML students - Overall rating: 5/5 - Reviewer: Hyeonmok K. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I'll keep using Paperspace unless their pricing changes a ridiculous amount. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paperspace is hands down the best cloud GPU platform for ML students like myself. It powered through 3 personal projects of mine with unlimited GPU time limits for just $8 per month. #### Cons Wish there was no auto-shutdown time of 6 hours for the $8 per month plan. --- ### Great VMs for cloud computing - Overall rating: 5/5 - Reviewer: Auxane N. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Seamless experience even with slow internet - Easiest virtual machine set up - Simple interface to configure each build - Fast and professional customer support - Great value for the quality - Handy auto shut-down feature in case you forget to do it yourself #### Cons I have no complaints so far, my bill is always correct and my problems were solved fast. --- ### Buggy, random standard shortcut changes, poor response from customer service. Overall pice of junk. - Overall rating: 2/5 - Reviewer: David S. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Prtability #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The price is acceptable/low. Platform fairly easy to set up. Generally works well when first started. #### Cons Standard Windows shortcuts sometimes work and sometimes don't, usually changing in the same session, forcing a disconnection/reconnection or sometimes a restart. Sometimes recognize Shift+key commands rather than the standard key command (e.g., types # instead of 3). Cursor suddenly disappears. Recognizes web page shortcuts unpredictably (page down sometimes moves the page down and sometimes switches to the next browser tab, typing in a browser search window sometimes works and sometimes activates shortcuts, like typing an S sometimes activates a save command, et c., et c., et c.) --- ### can't login - wait for answer since weeks - Overall rating: 1/5 - Reviewer: Dawid K. - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered NO benefits. Choose other options #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The virtual machines are quite fast and the usability is ok. I only had a problem at the beginning to choose the right machine for my task. #### Cons The support is bad. I'm waiting for an answer since weeks. I have login problems. I tried to reset my passwort but never received an email. Also the referral program seems not working. I send the link to a friend and never got the money to my account. The pricing is also bad. I choosed the wrong OS for my virtual machine. It was necessary to create a new one. They charged my money for a few seconds of storage. :-( --- ### Horrible customer support and business practices - Overall rating: 1/5 - Reviewer: Cynthia G. - Product usage: Used other for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing - I never saw the machine running. They have no live support - the support supposedly replies within 24 hours - never heard back. #### Cons Back in January 2018 - I followed the directions to create and set up a machine. When setting my machine up all I got was a spinning wheel. After 20 mins of the spinning wheel I gave up and wrote them there was some thing wrong. There was an instruction in their support page to notify them if the machine didn't provision within 10 minutes. They have no online support or phone to call. After writing to support to tell them the machine never provisioned I left the site and did not return. A month later I find a charge! It never started and I had no clue that it was running - it started up after I left. Even though I wrote them to let them know the provisioning failed. - They refuse to refund this charge. I am filing a complaint with the federal trade commission and encourage your users to work with a different company. --- ### Total scam - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Do not use this. Other alternatives might be more expensive but at least will not steal you! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They have cheap pricing and easy user interface. #### Cons Decided not to use this anymore. Turned off all the servers. After a month there was a still a server running. Why? (I am totally sure I turned everything off) And they continued to charge money. They never send alert emails. Why? --- ### SCAM - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It looks nice. Its a great idea. The UI is easy to understand. Easy to sign up. The VMs are okay. #### Cons They don't stop charging you even after cancelling the service. The customer support is a 0 out of 5 They tell you how and how not to use the service you are paying for --- ### The best platform for kaggle competition notebooks. - Overall rating: 5/5 - Reviewer: Uros J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered The best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Faster, cheaper GPU/s compared to Google notebooks. #### Cons Nothing there were that I didn't like. Everything was quite good. --- ### Extremely great product with basic pricing - Overall rating: 5/5 - Reviewer: Mohit A. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Extremely great, would like to recommend to everyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use and best in class virtualisation #### Cons availability of my machine for prolong usage --- ### Lousy Machine - Excel file won't even filter a row without hanging for time and eternity - Overall rating: 1/5 - Reviewer: Brian R. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I loved the idea of using a powerful machine and not having to go out and buy a new machine to work on larger excel files, however I have been extremely disappointed and support has been non-existent. Bummer #### Cons Is not as powerful as it should be given the so-called 'specs'. Hangs/locks/crashes when using Microsoft 2016. I just sat for 8 minutes to filter one column. --- ### Very good virtual desktop - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Really like the concept and the people behind Paperspace. Service is top-notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of deployment of machines, speed, uptime, everything :) #### Cons The interface has some lag (administration) --- ### Good idea. Terrible customer support - Overall rating: 1/5 - Reviewer: Ryan H. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Overall cheap and easy to setup, but the terrible customer support are causing them to lose substantial amount of potential customers. A lot of the advanced machine are not available, and support tickets for increasing limits never got responses. Their billing system is deeply fraud, and they seem to struggle to find a better solution than resolving to a predatory strategy. Strongly advise against using their service. You will get much better values from GCP or AWS. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to setup. User-friendly UIs. Good tutorials. #### Cons Terrible billing system. Customer Support talks weeks, even months to respond. --- ### Easy set up, great customer support - Overall rating: 4/5 - Reviewer: James A. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, very positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I was using this to set up some e-learning and labs. It was rather easy to set up. Customer support was great to work with (especially when I messed up my machine). #### Cons Lowest tier machine was pretty laggy. Needed to upgrade to make my software usable. ## More reviews [Next reviews](https://www.softwareadvice.com/vdi/paperspace-profile/reviews/?page=2) ---