There isn't much I don't love about the system. Any time there is feature that I think could be improved, I reach out to the team and they have an explanation, a solution, or even a potential new development idea that actually goes into affect- this isn't always the case with other software companies.

It is easy to use, the team behind it is incredible, extremely responsive and willing to update and upgrade the software based on our feedback. It allows us to keep track of our incoming inquiries, upcoming events and clients in a way that we couldn't have done before- when we were using a paper system.

We have had a positive experience in switching over to BriteBiz. We were using our old platform for over 15 years so we knew it would be a challenge. But the buildout and deployment to our team went a lot smother than expected and we are so grateful that we made the change. The ease of use and client portal has made our jobs so much easier. We look forward to the future enhancement to the platform!

User friendly, quick customer service, continually adapting and evolving to meet user needs. Also, great that it integrates with other platforms.

Refunds can be challenging but they were able to building a work around and are continuing to resolve that issue.

Overall it's been positive, especially recently when BriteBiz has been more responsive to our business needs and has been making some recent updates to their software which have materially improved our usage of the software and business.

I do like that BriteBiz is more focused on event venues and has some decent sales automation functionality not available in some competitors.

The software has been a bit clunky at times and there are features that have been held back by BriteBiz. Some of those features have been game changers for us.

We're all super happy! The customer service and product are both stellar.

BriteBiz has really streamlined our event management for our whole team. It has helped us keep things more organized, filed accurately in one place, and has helped our team be all up to date on the same page I love so many features about Brite including the reporting, auto reminders, worksheets, contract management and storage and payment ease.

I wish we could do ACH via Brite to avoid Stripe fees.

I had them hold my hand, help me set it up and really get me started using their program. Once I was using it and getting more and more comfortable, they have heard from me less and less. But when I do have the odd questions, they get back to me quite quickly. I notice upgrade/updates and can tell they are still working on making BriteBiz better, which I appreciate very much (but they don't make too many massive changes, too often). I love this program for my catering business, would recommend them to others.

1) It's user interface is simple and just makes sense - making it intuitive and easy to learn 2) The support when you have a question or need things in the software to work differently for your unique business...was amazing. They have videos, live chat, screen sharing, zoom calls - real time people to help you succeed. 3) Automations to help less people do more work.

It's difficult to say this because it's unfair. BriteBiz was made for venue management and I am a Caterer. So I wish there were a few things it could do that it doesn't currently...but that being said...I can't complain much at all because this company literally built the program/designed it/made changes so the venue management would work for catering management. And event with the few tweaks I'd like to see...it's still the best program I've used and I used a couple, including the "holy grail" catering software Caterease - which I found was like using Windows95 and had too many things I disliked.

Incredible experience. Very beneficial and would highly recommend

Every feature of BriteBiz has been incredibly useful in the functionality of our day-to-day usage. The ability to bring up a single client and have everything related to that particular event at our fingertips has been indispensable. Our clients love having their own portal that gives them access to their contacts, payment plans, emails, surveys etc. These organizational features play a key role in preventing any miscommunication and keeping everyone involved on the same page. The automation aspect of BriteBiz is another key feature that plays a huge role in our client communication. Being able to schedule pertinent emails on specific dates keeps the event and tasks on schedule.

Wish there was ability for a picture to be added to a clients page. I know you can add it but you have to click on the client to be able to see it. Having the ability to add picture that stays constantly in view would be helpful for reference

We describe our business in two eras: pre-BriteBiz and post-BriteBiz. The first era was admin heavy and we used loads of different software to run our business. It was confusing and difficult to use these different systems. In the post-BriteBiz era everything is on one central platform. I really like the following features: - Very easy-to-use - for a system this powerful it's amazing that it's that simple to use. - Integration with Xero, sales and accounting in one place, cuts out double data entry. - Client portals, can share all information we need to and they can login to their own portal. - CRM functionality with an excellent user experience - The ability to take payments - Great customer service

That we didn't find them sooner. Sounds silly but took a lot of searching to come across them. Would have saved us a lot of time.

My experience has been very positive. BriteBiz are always looking to improve and add new features. The recent update to link in with Calendly has been very beneficial to us.

You can see an enquiry right through from booking the event, planning the event, hosting the event and collecting feedback after. All information is captured and visible to the relevant departments. The fact that our couples can access BriteBiz is fantastic too - it really professionalises the process.

An app would be great - especially for our couples to use.

We have had an overall positive experience. All support requests are answered in a timely manner, and any questions are answered quickly.

I can have everything in one place, pull reports, and integrate with our QB program.

Some features are awkward to work with. It does not work with Outlook calendar.

I haven't made use of functionality but that's more on my side. Nothing really comes to mind as I had a list of requirements which it meets.

Easy to use - this means that new staff pick it up quickly and that the systems put in place are carried out. A common problem with CRMs is that they are not intuitive and so procedures are not followed. Feature rich - all of my requirements have been met with BB, from initial enquiry through our website to dealing with customers post sales. Pipeline management and summary stats are really good and give me the info I need at a glance. Excellent service - a number of improvements that I have suggested have been implemented and quickly which is a great sign for a SaaS product.