I'm new to this App, but the set up of my venue was very easy thanks to the great assistance from the IVvy team. 10/10 for customer service!

One thing that could be improved is directing the user how to get more exposure on the Marketplace .

Overall very positive. The people are great and the system offers a good level of customisation.

I've been implementing iVvy at a new venue for hire. While we do not have any catering aspects to our operations, iVvy has the ability to be tailored to our needs. [SENSITIVE CONTENT] our trainer has been delightful to work with. Friendly, supportive and 'can do' at all stages of our training. We have found all other contacts at iVvy to be similarly knowledgeable and helpful. The reporting that iVvy produces is well considered and easily able to be tailored to our needs. Once built, the system gives a lot of control over to the venue in terms of updating finance reconciliations, tailoring reports, updating fees, adding additional items etc. Set up of virtually every aspect of iVvy can be tweaked to meet a venue's specific needs. I would definitely recommend iVvy to venues looking for an affordable, efficient and elegant bookings solution.

Ideally there would be functionality to split out the items on an invoice for payment by more than one party - from separate companies. An example of where this would be required is in the case of a contribution subsidy by a sponsor.

sustainability - less paper printing standardized event orders Great support from [SENSITIVE CONTENT] - he is my go to when needing assistance from iVvy support

ease of event orders and keeping all data in one location online.

Invoicing system is a bit rigid. Template should be a bit more flexible. Part refunds capabilities can be improved. Should be able to make a refund without the system setting an amount as 'unpaid', which cannot be cleared.

The ability to invoice from the system and accurately track all event and accommodation financials. Our prior event system didn't have this capability, and this has been a game changer for us!

Correcting spelling errors rather than just underline them in red. Having this prompt like a Word doc would be benefical and time saver

iVvy has FANTASTIC customer support, always able to assist with short notice. Easy to navigate and easy to get the hang of relatively quickly. Can be utilised with lots of detail or used quite simply too. Integrating seven rooms, paylink etc has been a game changer for us and reduced so much double handling admin!

A few minor things - tasks being associated to a booking, so when cancelling a quote these all cancel too. Being able to move a booking between venues (we have a 3-level building and if a booking wants to change venue we have to start again) - being able to add a custom note for the online enquiry when in busy time or closed for Christmas so customers don't think they're being ignored. Can sometimes be overwhelming with how much there is that could be used and learnt but thats not a bad thing!