About Showpass

Showpass is a cloud-based ticketing solution designed for promoters and entertainment groups of all sizes. Features include event management, box office management, fundraising management, barcode scanning, ticket brokering and more. Showpass helps users to create custom events, set their tickets and quantities, create season ticket packages and provide customers with ticket bundle packages and incentives for attending multiple shows. The solution also features a campaign monitor tool that provides users with templates for creating custom marketing emails and SMS campaigns. Additionally, Showpass features multiple analytics functionalities such as real-time metrics, sales tracking, ticket inventory management and more. The solution also offers users mobile app...

Showpass Pricing

Pricing paid per ticket sale.

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Showpass User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 324 reviews

Pamela

Company size: 501 - 1,000 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

January 2022

What Different With Showpass?

User Profile

JEFF

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

ShowPass to Keep Your Event or Find an Event

As noted above, Showpass is currently showing a sense of care and concern with the pandemic coronavirus by giving their clients a sense of less worry as events are being cancelled or postponed. Truly stepping out front to ensure credits, refunds and a general sense of compassion as we all endure this terrifying time in our world. Their commitment to our ( me as a user ) safety and well being with minimal losses that are out of our general handling are exactly what Showpass is playing a larger role in. This gives a lot of us a sense of satisfaction and excellent customer service. They are a large leader in event sales and in the scope for people putting on these events as well. They keep us a little calmer by showing how well they value their clients.

Pros

I wanted to express gratitude as it plays out in Today's current situation with covid-19 and the health and safety of event goers. I am purely a user and have not used my showpass account in quite some time. Aside from having excellent event purchase options and tickets to the best, I have seen what a positive position the company is taking to put some peace of mind to those of us scared by or impacted by the current coronavirus outbreak. This company is showing that we ( the clients) matter by backing ticket sales with refundable options or to back out by choice with virtually no penalty. Truly a step above by alerting their client list rather than by having us do the work.

Cons

I like the layout and in this particular review noted very positive aspects. As a user there are basic little things that might give me a sense of lesser satisfaction - pricing for events as an example-but there isn't anything on a larger scale at this time that bothers me.

Wendy

Company size: 11-50 employees

Industry: Sports

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Crankworx Review

I enjoy the personalized customer service that Showpass provides. You can get in touch with Showpass using their chat box and receive replies to questions in a timely manner. There have been a few glitches that I have identified and let Showpass know which they have subsequently fixed to ensure everything works as it should. There has also been functionality that we wanted to see on the Showpass platform, and they have been very open to us making these suggestions for improvements, and they have implemented these suggestions over the past year. Showpass is an easy platform to use and we love the widgets that allow us to sell tickets directly on our website, without having to redirect customers to the Showpass website. The Showpass Dashboard app is a great tool when monitoring capacity levels at the door of your event. Very addictive checking the app daily to see how many tickets have sold as well :)

Pros

The ability to sell ticket packages/multi passes that contain more than one event to our customers, and the ease of sending out complimentary tickets to sponsors/partners via email, were the main reasons we switched to using Showpass as our ticketing platform. We send out lots of free tickets to partners/VIPs so having all the events as an option in one screen and being able to select more than one event at a time was a huge win for us.

Cons

I wish there was a bit more of a draft view when setting up products, whereby you can see what the customer will see, including total costs including fees and taxes etc for tickets, without having to make the event visible to the public/live. It would also be great to have a little more event specific settings rather than settings that apply to all events i.e. if you only want someone to see certain stats for an event, or give a colleague access to one event only, not all events etc.

Reasons for switching to Showpass

We needed a system whereby we could sell ticket packages i.e. customer purchases a multi pass and they receive tickets to three individual events. Also Eventbrite used to have a cumbersome complimentary ticket process whereby you could only email tickets to one event at a time per person, which wasn't ideal when you have 4+ event tickets going to each person.

Ellen

Company size: 2-10 employees

Industry: Entertainment

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

Volunteer organizations benefit

People like the convenience of buying online. It's easy to advertise with a link.

Pros

Tracking sales. When several volunteers have tickets, it is important to know how many tickets are sold, and what money is collected.

Cons

There is no longer a Quick POS function. I have trouble getting reports to do what I want them to do. Employee stats - there is not a function to zero them out when money is collected. And of course, people don't like the fees.

Reasons for choosing Showpass

Social Media integration, ability to text patrons, direct deposit, patron information is kept.

Oliver

Company size: 11-50 employees

Industry: Music

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

December 2019

Showpass Review

Top notch, love the low service fees

Pros

Everything is very easy to use including the app which helps with check ins and stats while away from the desktop

Cons

Not many cons. Some question take awhile to respond from reps but our main person [SENSITIVE CONTENT HIDDEN] is amazing. Always hear back ASAP even over the holidays :)

Reasons for choosing Showpass

They are leaders in our industry and we’ll trusted.

Reasons for switching to Showpass

Service fees and ease of site.

Response from Showpass

Hi Oliver, we're glad to hear you find Showpass so easy to use! We'll take your feedback on response times back to the team. We're rolling out new chat support fairly soon which will allow you to get answers to questions sooner and connect with our team in real-time. :)

Replied January 2020

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