--- title: "ThunderTix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ThunderTix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ThunderTix is a good fit for you!" source_url: "https://www.softwareadvice.com/venue-management/thundertix-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Ticketing Software](https://www.softwareadvice.com/ticketing/) / [ThunderTix](https://www.softwareadvice.com/event-booking/thundertix-profile/) / ThunderTix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-booking/thundertix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-booking/thundertix-profile/alternatives/) # ThunderTix User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 275 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 221 reviews (80%) - 4 stars: 50 reviews (18%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Overall satisfaction comes from 1) creative opportunities to fashion custom screens for public displays and ticket delivery 2) timely and efficient technical support when occasionally building new screens - I like the versatility of being able to scan tickets with your phone/devices or just have a laptop stationed in the lobby asking for the guests name. - Its very customizable and I can see just the data that I need during an event and even more during our post-event reporting. ### Most mentioned cons - Seating chart creation cost can be expensive if you need to build multiple seating charts. - There are some features that are rather hard to find and figure out. - I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. ## ThunderTix customer reviews Showing reviews 1-25 of 275 (page 1). ### Reliable and easily adopted. Excellent customer service. - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered A previous ticketing system became unmanageable, hostile and even extortive. In a panic, I quickly surveyed replacements. ThunderTix quickly proved the best both as a product and in alignment with out organization's mission statement of regional support and being woman- owned. With meaningful but minimal help from the ThunderTix tech team, we converted over immediately with literally no down time. Setup was less than a week, probably 3 days max, and has worked perfectly for years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setup was simple and maintenance has been trivial. The codebase had been refactored just before our adoption and the newer technology has proven flexible, extensible and reliable. Customer attention has been personal and consistent. #### Cons The prices have been creeping up as they add features to compete up the market. While the features are solid and well crafted, many of them are beyond our needs but obviously necessary to be competitive and grow in the market. --- ### Great for Smaller Companies - Overall rating: 5/5 - Reviewer: Mat L. - Verified reviewer: Yes - Industry: Performing Arts - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I think ThunderTix is a reasonable and accessible product for smaller theatres and organizations. We have gotten creative with our use (selling tickets for bus trips as merch through ThunderTix, etc.) and that has streamlined quite a few of our antiquated systems. There are some features that make me think this might not be a great product for huge companies, but for our purposes, it really is quite perfect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It really is a very intuitive program. I don't find myself wasting too much time trying to figure out features or struggling with customer service. The learning curve as a new system was very reasonable. #### Cons The packages and season tickets can be a bit confusing, but it's a slight adjustment - more of a learning curve for our patrons. I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it. #### Reasons for choosing ThunderTix Cost and ease of use - also, it seemed like the best fit for our organization size. #### Reasons for switching to ThunderTix They wouldn't allow users to do much of anything on their own - I had to wait for customer service to set up events for me. --- ### ThunderTix was an easy critical upgrade at a crucial time - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered We had a service provider go insane on us, demanding unbelievable payments in an almost extortionate setting. I researched the options, limited by our resources, and determined they were many of the things that aligned with our company and its mission statement: Regionally based, woman owned, technologically current. The entire conversion took only a few days. We were up and running with them in less that a week and have NEVER missed a single event. They have PERSONALLY reached out to us multiple times for feedback, concerns, and ideas. We have not been unhappy about a single thing technologically or as a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has been a very easy, extremely reliable tool that I can take completely for granted. #### Cons The price is competitive, but they are being forced to follow market costs. While the features expand, the price has to. We have not had need of the more advanced features, but a more advanced company/user would definitely benefit from them immediately. --- ### Fine but not the best option out there - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup. #### Cons The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided. #### Vendor response Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you! Replied September 2022 --- ### Rewards when using ThunderTix - Overall rating: 5/5 - Reviewer: Rob G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall satisfaction comes from 1) creative opportunities to fashion custom screens for public displays and ticket delivery 2) timely and efficient technical support when occasionally building new screens #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ability to 1) use prior information to establish current year’s events 2) change public displays on the fly 3) review orders immediately 4) create visitor surveys #### Cons For our event needs, ThunderTix provides a wide range of opportunities and have not found anything to dislike. #### Reasons for choosing ThunderTix It operates independently from our CRM platform. --- ### Thankful the customer service at ThunderTix - Overall rating: 5/5 - Reviewer: Katy M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall we have enjoyed using ThunderTix. It is easy to use, offering a lot of options and is relatively intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThunderTix is great to work with for our 415 seat community theater! Their online knowledge base is very helpful and their customer service responds very quickly with helpful answers and solutions. #### Cons There is a learning curve in creating coupon codes. The $1.25 fee per ticket, plus monthly rate does cut into profits, but comparable to other ticketing services. #### Reasons for choosing ThunderTix Customer service in answering our questions and speaking with another company using it. --- ### Loudoun Lyric Opera Review of ThunderTix - Overall rating: 5/5 - Reviewer: Mark I. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very, very positive! I'd recommend this to any <$100K budget theater or opera company that is trying to expand its ability to offer things like season tickets and etc to patrons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great support staff. It's a very versatile piece of software that lets us do the bulk of our tasks on a small budget. I'm hoping this is a ticketing software that will let us scale well into the future, as our events become bigger and bigger! #### Cons The front-end is maybe not the prettiest piece of a website, and it's a little bit difficult to integrate into our brand. But, super easy to set up! Also, would love to be able more clarity to ticket buyers on managing their own accounts with us. #### Reasons for choosing ThunderTix Cheaper, and no contract, unlike OTS. Ludus is nice, but ThunderTix is much more powerful, and looks a lot more professional. (Ludus gives a community theater vibe, which is great for schools and community theaters, but not great for expansion/growth plans.) #### Reasons for switching to ThunderTix Givebutter doesn't support ticketing for events that occur over multiple days, and is ultimately a platform targeted more for fundraising. We still use it for fundraising at this time. --- ### ThunderTix = highly recommended - Overall rating: 5/5 - Reviewer: Peter E. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super intuitive, flexible, and has performed well for us the past two years. A superb built in way for us to have a big (truly) increase in donations accompanying ticket purchases. #### Cons I'm sure there is something, but I can't think of any at the moment. I don't even remember specifically what we found so unsatisfying with EventBrite, but I do know that we are now (with ThunderTix) in a very rare situation - we really like our ticketing software. #### Reasons for switching to ThunderTix Overall dissatisfaction with EventBrite, --- ### Support requests are outstanding - Overall rating: 5/5 - Reviewer: Janet W. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been using ThunderTix for 2 concert seasons. We use it for selling concert tickets and fundraising events and we are very happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have had numerous interaction with suppport requests. Their service is outstanding. They always follow thru... #### Cons ThunderTix is a very fine product. There is noting I am not happy with; don't know what else I can say... --- ### ThunderTix Review - Overall rating: 5/5 - Reviewer: Donovan W. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been great. Very easy to setup and to use. I am looking forward to managing more events using ThuderTix. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was very easy to use and very easy to get things setup for my event. Allowed me to track sales and receive payment. #### Cons There is not anything that I can say I like least about ThunderTix. Even the fees associated are worth it. --- ### Helena History Tour Program Review - Overall rating: 5/5 - Reviewer: Zach C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Really positive. I have tried similar services and this platform is a lot more comprehensive, customizable, and helpful for both user and customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease with which I can setup and manage multiple events. For the most part, any feature I want is customizable which is incredibly helpful for our small organization. #### Cons I would like to see the "required verification" to be more customizable. I use this as a liability waiver for our events and sometimes I need the language to be different for one event than the others. To my knowledge, this section located in "checkout options" has limited customizability. #### Reasons for switching to ThunderTix Cost and a lack of helpful service for our guides and customers. --- ### Great Ticketing Service - Overall rating: 5/5 - Reviewer: Rick B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good fast customer service when you need it, easy set up and operation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Inexpensive but very good product that is easy to use. #### Cons Seating chart creation cost can be expensive if you need to build multiple seating charts. #### Reasons for switching to ThunderTix We were using Exteme Tix which was fantastic, it was bought out by Etix which was terrible. --- ### Great ticketing system! - Overall rating: 5/5 - Reviewer: Susan S. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Wonderful customer service and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and customer service are the main reasons I love Thundertix. #### Cons Some options are not yet available on the system. #### Reasons for choosing ThunderTix Price was more reasonable for our small organization. #### Reasons for switching to ThunderTix Etix was too clunky for what we needed. --- ### ThunderTix is great for Briggs Farm Blues Festival! - Overall rating: 5/5 - Reviewer: Dena B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered At first I was intimidated. As time went on, it got very easy. I haven't called customer service in a long time, but the few times I did they were very responsive and easy to talk to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I run a large, multi-day music festival. ThunderTix is great with every aspect of ticketing. I track orders easily, upgrade or exchange tickets easily, and can really help people because ThunderTix is easy to understand on my end. I am really appreciative of this system. I get offers to switch all the time, but I never will. #### Cons There are no cons. At first I thought I would never be able to figure it all out, but over a short amount of time I'm fairly confident. #### Vendor response Everything has a “flip side”. Right has left, up has down, and pros have cons. But you’ve yet to unearth a single con! Well, my friend, should you find one, please let us know so we can right that wrong! Thank you for your five star review! Replied January 2025 --- ### Wonderful product and customer service. - Overall rating: 5/5 - Reviewer: Carol R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered We've been with them for over 10 years now and the user experience and customer service continue to be exemplary, with requested features added regularly. We recommend ThunderTix to everyone! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to set up and modify events, and they have GREAT customer service! They respond quickly to questions and are always improving the system. #### Cons It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy. #### Vendor response Are you old enough to remember those old, "Love is..." cartoons? Well, you've just drawn one of us sending hearts to you, Carol! We genuinely appreciate your kind words. I wish we had the ability to rename coupons, and I won't give up hope that it might take place one day. In the interim, if there is some type of report that might help you in tracking, please let us know. Thank you for your 10 out of 10 review! Replied January 2025 --- ### Great Success with ThunderTix for my play Witchland! - Overall rating: 5/5 - Reviewer: Tim M. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, working with ThunderTix was super easy, and I'm definitely planning on using it for future events. My Off-Broadway play, Witchland, ran for a few weeks, and I was able to manage the entire ticketing sales and process, and allocation, seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros ThunderTix made the daunting task of managing tickets for my stage production super easy. They helped me set up the site, and once up and running it was very easy to manage and navigate. #### Cons No real cons with the system - there is a small learning curve initially, then it's smooth sailing. --- ### Make your life easy and make it easy for your customers. - Overall rating: 5/5 - Reviewer: Gail E. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered I love having the ability for customers who want to sign up on line with a credit card can do so. They can leave a message easily and I know when they get an email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like after you take a few minutes getting reacquainted (we only use it once a year from Dec- May) it is very easy to navigate. I would not consider myself techi, but you don't have to be. #### Cons I would like to have more access to a live agent. When we started using Thundertix in 2014, I was able to place a call and get someone right away. I do not have to wait long to get a reply now, but I am old school and like to talk to someone. I don't like a "ticket" being used for anything that is charged. ie. we have a golf tourn and i am using a "ticket" for golfers. I have tried to figure out how to not have this. #### Reasons for choosing ThunderTix After looking at the flow of other products, I liked the flow of Thundertix. I looked at different venues to see who they used. I called and looked into those products but eventually settled on Thundertix and have been happy for 8 years. One thing I really appreciated was being notified by Thundertix that I could actually pay less since we only had one event a year and other wise did not use Thundertix every month. #### Vendor response Gail, I'm so happy to hear that find our platform easy to use! We keep two users in mind in everything we do: volunteers who may have little experience with software -- especially if it's only occasional usage, and those mature patrons that didn't grow up with technology. Of course, we offer lots of bells and whistles for the daily user or tech-savvy wizard to delve into such as APIs. We'll never hesitate to pick up the phone for those items that are difficult to convey by phone, or when there significant concerns. For the majority of questions, we provide real human support, and we provide it fast. If you ever feel like you're about to hit your head on the wall, reach out, and let's see if we can connect by phone. I've shared your great feedback with our design and engineering teams, so they recognize the value of what they do! Thank you for delighting us! Replied March 2022 --- ### Early user of Thundertix - Overall rating: 5/5 - Reviewer: Stanley R. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered We have had a long relationship with Thundertix. We started using Thundertix before they had set up the fundraising/membership functions. We have always been able to figure out how to make something work, and Thundertix has always been there to add the functionality that we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Thundertix for years. I like that Thundertix has improved the number and quality of the services it provides. They have been there for us every time we have had a problem. #### Cons During COVID we streamed some of our shows. We could not use Thundertix to sell the streaming tickets. That created a problem for our season ticket holders. Our season ticket holders wanted to use their Flexpass codes to purchase streaming tickets to the shows, and they could not. #### Reasons for choosing ThunderTix Thundertix most closely matched the season ticketing set up that our patrons were used to. Using the Flexpass, our patrons could select their shows, performances, and seats like when we had manual tickets. So, we could convert to on-line ticketing with the least amount of stress for our patrons. --- ### ThunderTix Review - Overall rating: 5/5 - Reviewer: Denise D. - Verified reviewer: Yes - Industry: Events Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Thundertix has eliminated many of the issues that we were having with residents purchasing tickets. The process from announcing upcoming events to selling/purchasing tickets is easy for our staff and residents. The reports that we need to print are readily available and easy to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThunderTix is easy to use. Each month I am responsible for inputting our event tickets on line to over 19,000+ residents. This system allows me to get the information out to the residents ahead of each scheduled event and select a date and time for them to go on sale. #### Cons My only suggestion would to have a contact number for an emergency issue. The forum is great but if you need help immediately it would be nice to be able to contact a live person. #### Vendor response Denise, it sounds like you have quite a task managing events for enough residents to fill a small town! That's quite a task you have, and I'm glad to know we have a part in making you more efficient! You are correct that we don't have a contact number, but that doesn't prevent us from picking up the phone during critical times. We're available 24/7/365, and if you are yelling "Fire!", we promise it's never to an empty room. So, while I hope you never need us in an emergency, know that we're here for you should the need arise! Thank you for your great review! Replied May 2022 --- ### ThunderTix works for us. - Overall rating: 5/5 - Reviewer: Steven H. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered We changed to ThunderTix in 2013 from another well-known ticketing service. The transition was very smooth and made our internal operations much easier. Reports are excellent for tracking sales and bookkeeping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThunderTix integrates well with our website and makes the ticket buying experience very easy for our patrons. Ticket map shows our semi-thrust venue to our patrons. They offer many options to customize the program for your use. #### Cons We have no negative comments. ThunderTix is always ahead of the curve in terms of adding improvements. The feature request board is very helpful. #### Vendor response Steven, I swear you and Gail (another reviewer here) must work for the same organization. Both of you are loving our ease of use! As I mentioned to her, design is a huge component of what we do, and the result is evident in a beautiful interface that's easy for even the most occasional volunteer. Our feature request board allows you to share ideas and vote on others, so I'm glad you're appreciating that page! Keep your ideas coming, so we can continue to meet your needs. Thank you for your great review! Replied March 2022 --- ### ThunderTix Rocks - Overall rating: 5/5 - Reviewer: Ken W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered ThunderTix saved us thousands of dollars over the BIG GUYS in ticketing in New York City, and ThunderTix worked perfectly and their staff is beyond excellent. Thank you. Thank you. Thank you for helping our first Big Off-Broadway show be a success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were looking for a flexible ticketing solution for our First Big Off-Broadway show, and Telecharge, Ticketmaster, Criterion, VenueTix, AudienceView and others WOULDN'T work with us for we were unknown at this level or they wanted a 3 year contract. I contacted ThunderTix and they were amazing. One of the employees called me from her car to respond to my questions. Awesome. The Customer Service here is like no other company I have worked with in years. Fast, informative and KIND, so incredibly wonderful. Any problem I had with not understanding elements of the software, they would get back quickly and teach me what I was not understanding. FANTASTIC. We had NO TECH glitches with the software, ticketing was amazing, the Seat Map they made was perfect, it all work unbelievably well, I cannot thank them enough for supporting us with such professionalism and kindness. Work with ThunderTix. Don't pay the big bucks for poor support and an attitude. The ThunderTix software and support team are exceptional. #### Cons Fonts could be a bit bigger and some menus could be easier to find, but other than that, all good. It worked without a glitch. #### Reasons for choosing ThunderTix The kindness and expertise of your staff. Extraordinary! #### Vendor response Ken, my mother taught me to treat others as I'd want to be treated. So, I took her advice and decided that we had to earn our clients business every day. If we don't demonstrate our commitment, then why should they be forced to stay? I'm glad we earned your trust! Now, let's get to those fonts.... I think we might be able to improve the display with some custom CSS. Will you reach out to support, so we can see what we can do? Thank you for your amazing kudos which I've already shared with our fantastic team! Replied December 2022 --- ### Love building events with Thundertix. - Overall rating: 4/5 - Reviewer: Linda E. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered I have been using Thundertix for about 5 years now and have been thoroughly satisfied with this event building software. Our Accounting Dept. appreciates the reports that I am able to generate for them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thundertix is very user-friendly and I love the efficiency in them answering your support requests. [SENSITIVE CONTENT] was especially helpful and did not disconnect until she knew my request was totally answered. #### Cons I do not have any negatives for Thundertix at this time. #### Vendor response I'm not sure who you spoke to Linda, but I'm going to try to track down the customer success member who wouldn't let you go until you were confident! I promise to put a feather in their cap, so they can wear it prominently the day through. :) Now, I'd like to turn my attention to the areas you feel we could improve -- overall quality and value -- since these are areas we tend to brag on. Would you reach out for a quick chat with one of our team to share some feedback? We'd love to be the 5-star service you hoped we'd be! Thank you for your review and the opportunity for us to improve. Replied May 2022 --- ### The Comprehensive Approach for Event Management - Overall rating: 5/5 - Reviewer: Christina R. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered ThunderTix has made every event controllable, and there analytical assistance, for online appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThunderTix has stipulated all the events, where proper arrangements are made immediately. #### Cons ThunderTix is timely, and consistent in offering all valuable events controls. --- ### Children's Ministry Registration Made Easy - Overall rating: 5/5 - Reviewer: Robin W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered We use ThunderTix at our church to have parents register their children for Sunday Worship service(s). With COVID guidelines we feel this is a simpler way to meet social distancing and the cleaning factor of our computer KIOSKS. Both the pre school director and myself like knowing who will be in each service so that we can plan our teachers and class sizes. Parents have easily navigated our website to the link for ThunderTix and have been able to register their children. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that ThunderTix lets us imput dates and times for our events and services. I like receiving the email notice that someone has used ThunderTix. I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services. I like that parents are able to include a message in their reservation if needed. #### Cons When I change my setting from Public to Private I have noticed some of our parents still register their children for our Sunday Worship and they think I have received the notice when in fact I didn't because I changed the setting to Private. So, on a few Sundays I have missed some of the kids whose parents thought they were registered. To avoid this I have left the registration "open" but parents still think it closes at noon on Thursday. #### Vendor response There's a lot of good in your review, Robin but right now I'm focused on that little hiccup. I'm sorry if we had a bug at that time that caused a few parents to scoot their children in. Hopefully, it's fixed by now, and things are smooth sailing! Replied March 2022 --- ### Great Ticketing Software - Overall rating: 5/5 - Reviewer: Jamie D. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Solid response from support when you need it, but it's reliable and easy to manage so rarely need support. I recently recommended to the ticketing team of another event I am part of the team at, and they were very happy with the solution and will be using at more events. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Does everything we need to manage ticket sales for a complex 4 day Beer, Food & Music festival, with camping and supplementary add-ons at a reasonable cost. #### Cons General UI experience isn't the best, but it's decent once you get used to it and evrything is there. #### Vendor response Your needs, Jamie, seem to be perfectly in line with what ThunderTix is all about: selling tickets, concessions, add-ons, and everything else within a single system. As you know, we invite our clients to submit their ideas on how we can improve, so if you have specific ideas, please share! In any case, I'm thrilled that it's working for you. And nothing says that like a referral to another clients -- thank you for that! Replied December 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/event-booking/thundertix-profile/reviews/?page=2) --- ThunderTix Reviews, Pros and Cons - 2026 Software Advice