About 123Pet Groom

123Pet Groom is a cloud-based and on-premise salon management solution for pet salons, boarding centres, daycares and kennel facilities. The platform enables managers to store various information about clients such as contact details, service and pet notes, vaccinations and purchase history in a unified database.

123Pet Groom includes automated emails and texting functionality, which allows businesses to schedule reminders for upcoming appointments and communicate with clients via two-way messages. The platform offers a host of features such as inventory tracking, barcode scanning, receipt management, notifications, online bookings, credit card processing, loyalty points and more. Additionally, it lets users create and can run email marketing campaigns using ...


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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

113 Reviews of 123Pet Groom

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(68)

68

4 stars

(25)

25

3 stars

(9)

9

2 stars

(3)

3

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 113 results

February 2020

Elainy from E & D Home & Office Cleaning Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

For pet sitters this is a great app

Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele

Pros

This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events

Cons

No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you

June 2020

Hanna from Gold Paw, llc

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Great CRM for pet grooming

I love 123 pet groom, only thing missing is a digital agreement. I love that this software could easily grow with me as my business becomes bigger.

Pros

This software is very user friendly, easy to navigate and integrate into your every day. I have the credit card processor through cardpointe integrated in 123 pet groom also and it has worked very smoothly and beat my bank merchant service pricing. During hard times of getting started they waved my monthly fee instead of my having to cancel and it helped keep me going! I love that I can book online and automate responses or emails to clients, it helps with busy work and avoid the need to hire.

Cons

The interface changes depending on the device you're using so it take a few minutes to get used to but nothing substantial. I login in my laptop, phone and tablet. I would LOVE to see the ability to have a digital agreement! I'm mobile so carrying around paper agreements is a headache especially for events I run. I also think it would be better for file retention. I would also like to be able to have more control of my online booking page, with more customization rather than just the looks of it. I'd like to customize the questions or number of pets they can add to the request etc.

Reasons for Choosing 123Pet Groom

I had experience using 123 pet at a previous employer and knew I liked the reports it offers and navigation of the software.

April 2018

Liz from Peninsula Pups Doggie Daycare

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2018

The more they update the worse it gets!

Pros

We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it...

Cons

Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere!

Response from 123Pet Software

Replied May 2018

We' sorry to hear that you've had a problem. It does look like you have not completed the free maintenance updates released for your version. These include bug fixes and feature improvements. We did make changes to the way packages are implemented due to many requests. We're sorry that this change negatively impacted your operation. Our Customer Support Specialist has reached out to you to see how we can be of further assistance.

June 2020

Taylor from Three Tails Parlor and Pantry

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2020

Three Tails Review

We used PetDesk for over a year, they ended their grooming segment of their software and we were referred by our sales rep to try you all.

Pros

It is specialized to the pet industry. I also like the marketing feature with the ready templates

Cons

Just a few additional steps to send customers message their pet is ready and to schedule their appointments. There is no application for customers to have on their phone to request appointments

Reasons for Choosing 123Pet Groom

Price and features

June 2020

Crystal from Barky Mountain Grooming

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2020

123Pets

I like it but there are some very easy fixes to make it more user friendly.

Pros

I like that it is easy to use and payroll is easy.

Cons

There is no space for additional people in the household to have contact info, there is not place for legal forms that we need to have on file. I can't hover over an appointment space and see the time... sometimes we book at the wrong time because we have so many people on the schedule.