AVImark is a veterinary practice solution designed for practices of all sizes that offers appointment booking, patient records, prescription plans and treatment management functionalities within a suite. The solution is available both in cloud-based and on-premise deployment options.

AVImark features appointment management which allows the booking staff to schedule their appointments based on their availability. When an appointment is confirmed, it reflects in the practitioner calendar. The solution also sends automated email and text message reminders to the people prior to their appointments.

AVImark offers SOAP notes which helps users track problems and prepare treatment plans based on the condition of the animal. AVImark also offers patient estimates so that users can estimate the cost of treatment before starting the process.

AVImark features integration with multiple lab machines such as Abaxis, Antech, Forcyte, Hemagen, Hemavet, Heska, Idexx and Scil which allows practitioners to import data directly from these devices.



64 Reviews of AVImark

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 64 reviews

December 2018

Misty from Norwex USA

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

AVImark Review

I realize by using Avimark we are able to keep track of each patient’s history, are able to make important notes and are able to see vital information quickly.

Pros

I loved how you can put alerts, special notes etc for your coworkwes to see on customers that need that. Also, to print the vaccine history that is very convenient! I feel like the flow of the software is very easy to follow.

Cons

Merging accounts sometimes causes issues.

December 2018

Michael from Baymeadows Animal Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2018

Decent software marred by numerous technical issues and very poor customer support.

This was great software until they were bought out by Schein. Schein clearly wants people to buy Impromed for a lot more money, and admits that they pulled most of the programming staff away from Avimark. They basically never respond to requests any more.

Pros

Very easy to use. Can train new people in an hour to do basic work on it, unlike many other software titles. Good integration with in house blood machines and Antech/IDEXX online.

Cons

NUMEROUS, DANGEROUS technical issues. 1). Refill system broken. There is NO WARNING when refilling prescriptions with no refills left aside from "-1" on the label. 2). "done" is right next to "cancel" in medical notes. There is NO WARNING if you hit "cancel"! All the notes are lost. 3). Resolution problems. Frequently defaults to 800x600 and you have to hit the "expand" button repeatedly or even exit out of the program and restart for it to display properly. This has been an issue since 2003. 4). The whiteboard of who is in the hospital and where doesn't automatically update when opened.

December 2018

Kayla from Stewartstown vet

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

So so product

Pros

There are a lot of different features that are great!

Cons

I don’t feel it’s very user friendly unless you pay them to show you how to use everything.

December 2018

Roberto from Connecticut Veterinary Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

Cookie Cutter Software

We only had it for 30 days as a trial basis to see if it would suit our needs.

Pros

Avimark is a pretty good software if you are looking for something simple to help you manage your practice. It comes with some simple Soaps and its a pretty good software for a 1-2 DVM practice. This was one of the main products we looked into when we were looking to upgrade our antiquated software a few years back.

Cons

Didn't offered all the features we were looking for and we were aiming for something with a bit more support specially something that would also support the hardware so we didn't had to go and deal with multiple vendors.

I wish the software didn't look as dated as it looks.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Multipurpose and all in one software

Pros

It contains all the functions we want for our clinic. It can manage both hospital side of things and also boarding. It is easy to make estimates and it prints nicely. Medical records are easy to read too.

Cons

It can be difficult to navigate sometimes. Initially, it was hard to know which symbol corresponded to which function.

Response from Henry Schein Veterinary Solutions of AVImark

Replied December 2018

Thank you for your feedback! We love that AVImark provides all of the functionality your practice needs in one place. I've shared your concerns surrounding the difficulties navigating with our Product Management and Training Teams in an effort to better correct this in the future. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Overall fairly food experience

I found it fairly easy to use. Oftentimes we had difficulty getting ahold of customer service.

Pros

Easy to find things in the software. Easily to update things

Cons

Needed more customized things for patient charting.

Response from Henry Schein Veterinary Solutions of AVImark

Replied December 2018

Thank you for your feedback! We love that you're having a good experience. I've shared your suggestions around additional customization on patient charting with our Product Management Team and difficulties in contacting customer service with our Management overseeing customer service. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

November 2018

Jan from Animal Care Clinic

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

1 of 5

Functionality

4 of 5

November 2018

Customer Support

Pros

In my opinion I would rate the program user friendly-have used it for 22 years...I like the layout appearance and ease to read and locate info.

Cons

Customer support-lab support division--AWFUL. Waited on phone for several minutes for assistance (which I don't mind at all-I understand busy!) Then a man comes on and asks to take my phone number for a call back from staff when they are free.
5 DAYS LATER-I GET A CALL BACK!!!! 5 DAYS.......Second time this has happened--so not an exception!

November 2018

Anna from Great Falls Clinic, LLP

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Long Time User

Pros

Very user friendly. Easy to learn and get acquainted with when first starting out. It's really nice because you can basically un-do virtually anything in case you mess something up. There are multiple ways to get to the same end point, which is nice for people who remember shortcuts more so than others.

Cons

At this point in time, the overall appearance seems a bit outdated. It could use an upgrade in the visual department.

Response from Henry Schein Veterinary Solutions of AVImark

Replied November 2018

Hi Anna, Thanks for your feedback! We agree that AVImark is easy to use and learn. I've shared your comments about the overall appearance with our Product Management team. If you ever have additional comments or questions, please reach out to us at HSVS.Solutions@HenryScheinVet.com.

October 2018

Crystal from Coralville Animal Hospital

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Troubles with OS support

Pros

My staff finds Avimark easy to use when it works. I've used Avimark and Cornerstone as veterinary software and feel Avimark is much more user friendly (at least comparing version available through 2014). I'm sure cornerstone has made changes to improve ease of use since.

Cons

I've had a terrible time with good OS support through AVimark. When I purchased the Avimark software, I also purchased new hardware through them. I was told if I pay for OS support annually, we would get technical support for both hardware and software. However, everytime we call Avimark for the hardware support, we are told it's not their problem and we need to call our IT guy. My paperwork even says they will provide hardware support. But I have to fight for it everytime. Extremely frustrating

October 2018

Rebekah from Great Falls Clinic, LLP

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

AVImark review

It's not the best software system out there, but overall it is decent. It just takes some time to learn all the ins and outs.

Pros

AVImark is widely used in veterinary clinics around the area. I was familiar with it and felt comfortable using it. I liked that it seemed to have many options to choose to reach the same outcome.

Cons

I thought it was a complex system to learn on. It seemed to be troublesome for the older employees who were trying to learn how to use it. It definitely takes time to get use to it. Our server use to crash a lot, so a lot of restarting computers (I can't say if it was the server or software, however it was inconvenient).

Response from Henry Schein Veterinary Solutions of AVImark

Replied October 2018

Hi Rebekah, Thanks for your feedback! We're happy to hear you felt comfortable using AVImark and like the flexibility of the software. We would love to hear more about the ways you think we can improve so that we are the "best" software available. Please email any additional comments or questions to HSVS.Solutions@HenryScheinVet.com.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Works well for us

It's made emailing records much easier.

Pros

It was very easy to learn and pick up on.

Cons

The conversion process was a bit tedious.

Response from Henry Schein Veterinary Solutions of AVImark

Replied October 2018

Thank you for your review! We're happy to hear AVImark is working well for your practice and was easy for the team to learn. If you ever have additional comments or questions, please email us at HSVS.Solutions@HenryScheinVet.com.

October 2018

Sally from Granbury Animal Climic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Avimark

Pros

Medical record it generates, SOAP medical condition, running reports

Cons

Can’t sync with our second clinics avimark software

Response from Henry Schein Veterinary Solutions of AVImark

Replied October 2018

Hi Dr. Everett! Thank you for your feedback! We're happy to hear the various features of AVImark that are currently working for your practice. We are able to share information between two individual locations through our Site feature. We'd be happy to share the steps involved for your practice. If you'd like to learn more, have questions, or additional comments please send us an email at HSVS.Solutions@HenryScheinVet.com.

August 2018

Jenny from Salish Veterinary Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Avimark

Overall I think Avimark is a great product and I would recommend it to any hospital. Each software has its pros and cons, Avimark's cons are quite small compared to the overall functionality of the program.

Pros

The software is very user friendly and easy to learn. Charting and invoicing is very simple and it is very convenient that you can word search the medical history for a particular service or medication. The medical history is easy to review as well.

Cons

The white board function was rather cumbersome to use and I do wish that it had more options to fully customize everything to fit your specific needs.

Response from Henry Schein Veterinary Solutions of AVImark

Replied August 2018

Hi Jenny, Thank you for your positive feedback! I'm happy to hear you find AVImark so easy to use in your practice. I'll pass along your notes regarding whiteboard to our Product Management Team. We're continually making updates to improve the software and value the feedback from our practices during the process.

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Complete needs met... Almost

Pros

Everything needed is built in to the software. They thought of most everything needed to run a veterinarian practice, and obviously been working on improvements.

Cons

The cost of the service is quite high, and not being cloud based was a downfall for us. With 2 busy offices we had to stop and sync the software, and we were still unable to retrieve needed files when away from the server.

Response from Henry Schein Veterinary Solutions of AVImark

Replied July 2018

Thanks for your feedback! We're happy to hear you're able to run your business effectively through AVImark. We're always working on improvements and i'll be sure to share all feedback with our Product Managers. Keep an eye on your inbox for updates from our team!

June 2018

Jill from ColeBreit Engineering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

We've been using Avimark at our veterinary clinic for several years, and it's been great!

Significant time savings once we completed the learning curve.

Pros

It's great for tracking appointments, billing and invoicing. storing prescription history and printing client records.

Cons

It's a bit expensive, but overall it's the best solution for our needs. Our admin and doctors can all navigate with ease.

Response from Henry Schein Veterinary Solutions of AVImark

Replied June 2018

Thanks for your feedback, Jill! Happy to hear how AVImark is helping your practice and staff grow.

June 2018

Christina from Jackson Veterinary Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

So many features

This program is so easy to keep track of your patients, that you can go completely paperless in your clinic and have all of your information so handy.

Pros

This program does it all. The patient records can hold so much information from pictures to scans. The program is easy to use. If there is a problem, the customer service is very helpful.

Cons

Sometimes there seems to be a problem with Avimark and other programs working together. Or if it is not set up to the letter from the very beginning, things can start to malfunction.

Response from Henry Schein Veterinary Solutions of AVImark

Replied June 2018

Hi Christina, Thanks for your positive feedback! We love hearing how you love AVImark! If you're ever experiencing issues with your AVImark integrations feel free to reach out to our AVImark Support Team at 877-838-9273.

May 2018

Caley from La Cantar Animal Hospital

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

Basic and easy to use

Pros

User friendly, the technical support team is good overall. Adding new items is really easy and the accounting part of Avimark works really well.

Cons

In order to update or do a global apply someone has to be present in order to click on the prompts. Both can take anywhere from 30 minutes to 2-3 hours and all computers must be logged out which requires this to be done after hours. Very inconvenient feature. Tech support must also be contacted in order for any type of global update. Wish it was easier to update on the backend by admins instead of having to call everytime.

Response from Henry Schein Veterinary Solutions of AVImark

Replied May 2018

Hi Caley, Thank you for your review and feedback! I've shared your comments regarding global updates with our Product Management Team which allows it to be considered for future updates and enhancements. If you have any additional questions or concerns, please let us know.

March 2018

Michelle from MRAH

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

March 2018

Customer Service is Dead

The customer support people are clueless, they don't listen to what you say, they just wait for you to finish so they can read from their Q card. Unfortunately they are usually reading from the wrong one. The more you call back, the more different the answer to the same question becomes. Save yourself the trouble and pass on Avimark. 1500.00 is too much to pay for BS answers from people who couldn't care less.

Pros

The program is user friendly. That is really about all I can say about it. Just hope you don't have any problems and don't have to call customer service.

Cons

They have changed things so you can't do simple updates yourself. This includes even adding reminders. You have to call them and have them do it which is impossible unless you close for the updates because there is no one to do it on their end after hours. I suspect it is so they can continue to charge you 1500.00 for support. The problem with the support is that if you ask the same question to 10 different people you get 10 different answers.

March 2018

Tanya from Mission Veterinary Hospital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Been using Avimark since 2009, very user friendly.

Not having paper files, and using it as an accounting software.

Pros

It's easy to pick up, main functionality is very logical. The customer support is top notch. Love the chat option for support.

Cons

Some things are not "editable". Would like to be able to edit payments when mistakes happen, and to reinstate canceled appointments. This could be a user error - but I swear there's gremlins in messing up inventory numbers.

February 2018

Jack from Rosedale Veterinary Hospital Inc

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

February 2018

A mediocre software that is past its prime

I have been with this program since it's DOS days and unlikely to change now as I am to close to retirement. I have not paid for support since 2011 as their support teams became more and more uneducated in the product and the updates kept killing the program and it would take months (sometimes never) for them to correct something they broke. The only reason I see for anyone to start new using this program is cost. It is a cheap program with no extra costs charged for extra work stations. That is the only thing that kept me from switching is the licensing structure of the other programs.

Pros

Fairly easy to use and be up and running in short order. Inexpensive depending on your needs. Great support from users of the program in various forums and Newsgroups as well as on FB, which is good because you will not get good help from Customer Service.

Cons

Probably the worst Customer Service on the planet. Outdated product that has not kept up with the demands of today's Veterinary Hospital. Inventory is a mess. Boarding is almost unusable. Was built for small Hospitals in the beginning and has not been able expand to fulfill the needs of today's larger practices. Searching Hx or current problems with a patient is a joke. Their promised integration on PACS is non-existent unless you pay almost so much for their version of a PACS called Dragon. Controlled drug log is a mess. You have the choice of TWO credit card merchants as they will not allow other merchants access to their program. Both of these merchants are among the worst when it comes to fees and honesty.