AVImark software


51 reviews(3.0/5)
51 reviews(3.0/5)

AVImark is a veterinary practice solution designed for practices of all sizes that offers appointment booking, patient records, prescription plans and treatment management functionalities within a suite. The solution is available both in cloud-based and on-premise deployment options.

AVImark features appointment management which allows the booking staff to schedule their appointments based on their availability. When an appointment is confirmed, it reflects in the practitioner calendar. The solution also sends automated email and text message reminders to the people prior to their appointments.

AVImark offers SOAP notes which helps users track problems and prepare treatment plans based on the condition of the animal. AVImark also offers patient estimates so that users can estimate the cost of treatment before starting the process.

AVImark features integration with multiple lab machines such as Abaxis, Antech, Forcyte, Hemagen, Hemavet, Heska, Idexx and Scil which allows practitioners to import data directly from these devices.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000 , Windows 8 , Windows 10

51 Reviews of AVImark

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  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    Complete needs met... Almost

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything needed is built in to the software. They thought of most everything needed to run a veterinarian practice, and obviously been working on improvements.

    Cons

    The cost of the service is quite high, and not being cloud based was a downfall for us. With 2 busy offices we had to stop and sync the software, and we were still unable to retrieve needed files when away from the server.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, AVImark

    July 2018

    Thanks for your feedback! We're happy to hear you're able to run your business effectively through AVImark. We're always working on improvements and i'll be sure to share all feedback with our Product Managers. Keep an eye on your inbox for updates from our team!

  • Jill from ColeBreit Engineering

    Number of employees: 11-50 employees

    June 2018

    We've been using Avimark at our veterinary clinic for several years, and it's been great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Significant time savings once we completed the learning curve.

    Pros

    It's great for tracking appointments, billing and invoicing. storing prescription history and printing client records.

    Cons

    It's a bit expensive, but overall it's the best solution for our needs. Our admin and doctors can all navigate with ease.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, AVImark

    June 2018

    Thanks for your feedback, Jill! Happy to hear how AVImark is helping your practice and staff grow.

  • Christina from Jackson Veterinary Clinic

    Number of employees: 2-10 employees

    June 2018

    So many features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program is so easy to keep track of your patients, that you can go completely paperless in your clinic and have all of your information so handy.

    Pros

    This program does it all. The patient records can hold so much information from pictures to scans. The program is easy to use. If there is a problem, the customer service is very helpful.

    Cons

    Sometimes there seems to be a problem with Avimark and other programs working together. Or if it is not set up to the letter from the very beginning, things can start to malfunction.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, AVImark

    June 2018

    Hi Christina, Thanks for your positive feedback! We love hearing how you love AVImark! If you're ever experiencing issues with your AVImark integrations feel free to reach out to our AVImark Support Team at 877-838-9273.

  • Caley from La Cantar Animal Hospital

    May 2018

    Basic and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly, the technical support team is good overall. Adding new items is really easy and the accounting part of Avimark works really well.

    Cons

    In order to update or do a global apply someone has to be present in order to click on the prompts. Both can take anywhere from 30 minutes to 2-3 hours and all computers must be logged out which requires this to be done after hours. Very inconvenient feature. Tech support must also be contacted in order for any type of global update. Wish it was easier to update on the backend by admins instead of having to call everytime.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, AVImark

    May 2018

    Hi Caley, Thank you for your review and feedback! I've shared your comments regarding global updates with our Product Management Team which allows it to be considered for future updates and enhancements. If you have any additional questions or concerns, please let us know.

  • Michelle from MRAH

    Specialty: Small animal

    Number of employees: 11-50 employees

    March 2018

    Customer Service is Dead

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer support people are clueless, they don't listen to what you say, they just wait for you to finish so they can read from their Q card. Unfortunately they are usually reading from the wrong one. The more you call back, the more different the answer to the same question becomes. Save yourself the trouble and pass on Avimark. 1500.00 is too much to pay for BS answers from people who couldn't care less.

    Pros

    The program is user friendly. That is really about all I can say about it. Just hope you don't have any problems and don't have to call customer service.

    Cons

    They have changed things so you can't do simple updates yourself. This includes even adding reminders. You have to call them and have them do it which is impossible unless you close for the updates because there is no one to do it on their end after hours. I suspect it is so they can continue to charge you 1500.00 for support. The problem with the support is that if you ask the same question to 10 different people you get 10 different answers.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tanya from Mission Veterinary Hospital

    Number of employees: 2-10 employees

    March 2018

    Been using Avimark since 2009, very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not having paper files, and using it as an accounting software.

    Pros

    It's easy to pick up, main functionality is very logical. The customer support is top notch. Love the chat option for support.

    Cons

    Some things are not "editable". Would like to be able to edit payments when mistakes happen, and to reinstate canceled appointments. This could be a user error - but I swear there's gremlins in messing up inventory numbers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jack from Rosedale Veterinary Hospital Inc

    Specialty: Small animal

    Number of employees: 2-10 employees

    February 2018

    A mediocre software that is past its prime

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been with this program since it's DOS days and unlikely to change now as I am to close to retirement. I have not paid for support since 2011 as their support teams became more and more uneducated in the product and the updates kept killing the program and it would take months (sometimes never) for them to correct something they broke. The only reason I see for anyone to start new using this program is cost. It is a cheap program with no extra costs charged for extra work stations. That is the only thing that kept me from switching is the licensing structure of the other programs.

    Pros

    Fairly easy to use and be up and running in short order. Inexpensive depending on your needs. Great support from users of the program in various forums and Newsgroups as well as on FB, which is good because you will not get good help from Customer Service.

    Cons

    Probably the worst Customer Service on the planet. Outdated product that has not kept up with the demands of today's Veterinary Hospital. Inventory is a mess. Boarding is almost unusable. Was built for small Hospitals in the beginning and has not been able expand to fulfill the needs of today's larger practices. Searching Hx or current problems with a patient is a joke. Their promised integration on PACS is non-existent unless you pay almost so much for their version of a PACS called Dragon. Controlled drug log is a mess. You have the choice of TWO credit card merchants as they will not allow other merchants access to their program. Both of these merchants are among the worst when it comes to fees and honesty.

    This review was submitted organically. No incentive was offered
    Review Source
  • Gianna from Heartland Animal Hospital

    Number of employees: 11-50 employees

    February 2018

    Avimark is easy to use, and has the properties needed for a busy vet practice to function well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Avimark has been around for a while, and because of this, it meets almost every need for a busy vet practice. It has a separate boarding schedule for clinics that offer that service as well. Its whiteboard function helps to keep track of animals currently in the clinic. The refill button helps to eliminate any mistake when entering medication refills. Finally, the integrated payment system makes end of day reports easier as it eliminates the possibility for any discrepancy in credit card payments taken.

    Cons

    This software is not cloud based, so you cannot easily access the software from anywhere like other programs now on the market. Also, in the last year or so that we used Avimark, it became very slow. I have heard that this can happen when there are over 18 computers using the program. I dont think this an issue for many practices, but for a large practice like ours, it was. We were never able to solve the issue after trying multiple things suggested to us by Avimark support and even having a tech from Avimark come out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Karen from Equine Practice

    Specialty: Large animal

    Number of employees: 2-10 employees

    January 2018

    Needs to be web based.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and great features. It has been a great program for our clinic, but there are some things we do not like as well.

    Cons

    It is not web based so trying to integrate Ipads and Iphones is not possible. We have to go through about extra steps when making an appointment because it is not web based our doctor can't just log in to see his appointments. He is mostly mobile so it is a huge problem. We do have a sidekick but is useless to update appointments and changes to schedule when he is in the field. We are now making appointments in avimark then have to also put appointment on a online calendar, very inconvenient. I really hope that they do an update of some kind to be able to offer a web based software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Brian from Dorchester Veterinary Hospital

    Specialty: Small animal

    Number of employees: 2-10 employees

    January 2018

    Terrible customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would recommend Evet or Cornerstone.

    Cons

    Poor integration with Idexx Lab Station. Generally poor integration. Dated and ugly formatting on documents, esp. estimates.

    This review was submitted organically. No incentive was offered
    Review Source
  • Stephanie from La Jolla Veterinary Hospital

    Number of employees: 11-50 employees

    January 2018

    Initially, we LOVED Avimark but we use it beyond what their own tech support seems to comprehend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It facilitates the basics of operating a paperless veterinary hospital.

    Pros

    Easy to maneuver through the software. They have great ideas but their coding and implementation team cannot execute them competently.

    Cons

    Tech support is horrendous. There "add-on" features such as credit card options, merchant service partnerships, messaging, reminder systems are not thought thru before they release such features. We are constantly cleaning up the "update" catastrophes caused by their own inability to perfect their product before requiring imperfect updates in order to continue using their product at it's most recent capacity. This has become increasingly disruptive to our client communication and hospital flow. If you ask any of our 25 employees what they could change in our practice, it would be Avimark. They are exhausted from it. They suffer tremendously due to the program's slowness and coding errors with a VERY consistent excuse from their tech support; "we are working on that and will try to fix it on the next update." This means months go by with debilitating issues. We are a paperless practice that is constantly pushing the boundaries of technology to keep up with our current culture. They are not. Our confidence has slowly dissolved into a permanent period of frustration. If Avimark doesn't have a massive shake-up, 2018 may be our last year with this software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from Magazine St. Animal Clinic

    Specialty: Small animal

    Number of employees: 11-50 employees

    December 2017

    Does the job but isn't pretty

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a product that just has not been updated in a long, long time.

    Pros

    It does exactly what it says it will do. It keeps medical records. You can attach things like labwork results or images or PDFs to those medical records. You can establish reminders for certain medical records that you'd like to repeat at a certain date. You can create a client and schedule appointments. It does all of the basics that you will need.

    Cons

    It looks like a program from the early 2000s. It's a server-based product so there is no cloud storage of medical records. The reminder system can be so complicated that they have special technical support representatives devoted to it. Using it to maintain a drug log is a pain and not functional in some aspects. You can not access your system without being at a computer connected to the server. In order to get other programs to work with AVImark they will make you install a module that may or may not cost you a monthly fee to maintain.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tabitha from self employed- veterinarian

    Number of employees: 1 employee

    November 2017

    Good basic PM software but feels like it's from 1998.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am familiar with the software and it hasn't changed much in a long time so I rarely have to learn new things about it. It's a pretty intuitive and simple system.

    Pros

    Good layout on main page for client/pet info-- fairly intuitive navigation. There are tabs that let you easily look at rx, vaccines, diagnoses, and medical records.

    Cons

    The look of the software is dated as well as how information is entered. Doesn't seem to have changed much in the last 10 years, which is good for some people, I guess!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, AVImark

    November 2017

    Thanks for your review, Tabitha! We're glad you feel comfortable and familiar with AVImark.

  • Kay from veterinary hospital

    Specialty: Other

    Number of employees: 11-50 employees

    November 2017

    dinosaur program

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    My background is with Cornerstone and Via... These programs are far superior and much more user friendly. Both programs can be easily used and navigated with little training by those who have general profeciency with computers. Avimark is ridiculously confusing and needlessly tedious in it's functions. It's dated and unattractive.

    Cons

    The entire program is like beating a dead horse... a fossilized horse corpse. It is impractical and confusing. Items can be added to charts from multiple windows but doesn't apply universally to invoice.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kim from Portage Park Animal Hospital

    October 2017

    Overall it has been an improvement in our practice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of sending messages to staff members. It is also simple to email records and receipts. I like that it is easy to enter various forms of payment to a client's account.

    Cons

    It often lags and is very slow. I also hate that when you leave the schedule to look at something else, it does not take you back to the date you were looking at, it bounces back to today's date. It is very frustrating. We are also having difficulty deciding how doctors can let us know if a client has refills on medication.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, AVImark

    October 2017

    Kim, thanks for your review! We are happy to share that next release of AVImark (version 2017) will contain some enhancements to improve overall performance and speed of the software. In addition, the prescription refill issue you noted could be solved by using AVImark's Worklist feature. Feel free to contact our support team if you'd like assistance using that feature. Have a great day!

  • Kasia from Portage Park Animal Hospital

    September 2017

    I've noticed it's very slow. However, it does have some positive features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I do like e-mailing records straight from avimark because it is very convenient and makes things easier for our clients.

    Cons

    I dislike how slow it can be when we are extremely busy. Also, it randomly crashes and slows us down.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mireya from Portage Park Animal Hospital

    September 2017

    I think Avimark has great potential but it extremely slow and crashes often which is not ideal.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I do appreciate all the different features the software offers. I really like how you can email medical records straight from the patients medical chart.

    Cons

    I really dislike how slow the software is. It makes things hectic and stressful. It does not make Avimark very pleasurable to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kathleen from PPAH, LLC

    Number of employees: 11-50 employees

    September 2017

    Used it since it was DOS based in the early '90's

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I miss it so much every day I make my new boss mad I repeatedly tell her, we are switching, it is a matter of WHEN.

    Pros

    Most cost effective software to buy. If you price out the annual support fees it will pay for itself in 5 years over Cornerstone. (I keep pushing for it at my new office)
    FEATURE RICH. Requires thorough reading of the manual to truly see all the features and I suggest going to different paperless offices to see how folks use all the features. Best features I miss now that I have been at a Cornerstone office for 5 years: the right click WHO GOT, you can go anywhere to any service and item and see at a glance who used this item recently, not run a sales report. HUGE help.
    Next editing their item lists, can do a whole category at a time, can hit next over and over. Very helpful.
    Lastly LISTS, we used them constantly for interoffice communication and managing labs and medical records.
    Not part of Avimark but it integrates with NetNotes. That is an ap that worked with AVImark that made paperless message taking a dream. REALLY WORTH BUYING THE NETWORKING FEATURE

    Cons

    Need a really smart IT professional to set it up right. I managed the LAN for 2-3 years on my own and it gave me problems, because I am NOT a professional. Once we got someone in that KNEW their stuff (an IBM network problem solver for over a decade) we got a LINUX server and had 16 systems with a huge monitor white board. Never went down, rarely had problems, but a good IT guy needs to be figured into your budget. Not really a CON but Vets are famous for DIY.
    Upgrades tend to be glitchy, since the very beginning. There is no way for them to be able to test their software on all our crazy network setups, so you'll get 6 new awesome features and 1-3 things you have to wait for them to patch and fix. Drove me crazy for a while and then just became something I planned for. Worth it in the end.
    Rebuild whenever I needed an accurate inventory. If you haven't invested in their sequel server version, it just has to be done, nice thing was I COULD DO IT, I didn't have to call support to do so. If you have an amazing server it takes very little time.
    Ideally use networked printers. Cornerstone it is an obligation not an option.
    Not intuitive, requires learning, the context menus are so vast (read feature rich) it really takes a while to pick up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, AVImark

    September 2017

    Thank you, Kathleen, for your review. We hope you get to join the AVImark family of users again!

  • Kayla from Portage Park Animal Hospital

    September 2017

    It's a great software, I just wish it didn't have so many glitches.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits I get from this software is that I get to work for a litter quicker, and easier. I feel safe knowing that we are using a more secure software.

    Pros

    What I like the most about this software, is the shortcuts. It really makes things easier. When it does freeze up of course.

    Cons

    What I like least about this software is the fact that it's so slow and always freezes. if one computer freezes, you can almost bet that the others will too, shortly after.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, AVImark

    September 2017

    Thanks for your review, Kayla! Looks like a few folks from Portage Park Animal Hospital have mentioned slowness and crashes on their reviews. Could be a number of issues including networking or server setup. We will have our support techs reach out to you.

  • Jennifer from CVTS

    Number of employees: 11-50 employees

    September 2017

    I have worked with this system in multiple locations and assisting in the training and support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I know the software's capabilities and can easily help practices become more efficient.

    Pros

    The system has decent features. Easy to transfer clinics to paperlite record keeping. The followups are great for digital messages.

    Cons

    There are not enough reporting options for practice benchmarking and the inventory could be a bit more powerful.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, AVImark

    October 2017

    Thank you, Jennifer! It's our goal to help veterinary practices be more efficient and profitable.

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