AVImark Software


 

AVImark is a veterinary practice solution designed for practices of all sizes that offers appointment booking, patient records, prescription plans and treatment management functionalities within a suite. The solution is available both in cloud-based and on-premise deployment options.

AVImark features appointment management which allows the booking staff to schedule their appointments based on their availability. When an appointment is confirmed, it reflects in the practitioner calendar. The solution also sends automated email and text message reminders to the people prior to their appointments.

AVImark offers SOAP notes which helps users track problems and prepare treatment plans based on the condition of the animal. AVImark also offers patient estimates so that users can estimate the cost of treatment before starting the process.

AVImark features integration with multiple lab machines such as Abaxis, Antech, Forcyte, Hemagen, Hemavet, Heska, Idexx and Scil which allows practitioners to import data directly from these devices.

 

AVImark - Client records
 
  • AVImark - Client records
    Client records
  • AVImark - Credit card payments
    Credit card payments
  • AVImark - Information search
    Information search
  • AVImark - Radiography module
    Radiography module
  • AVImark - System administration
    System administration
  • AVImark - Whiteboard
    Whiteboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

37 Reviews of AVImark

 

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Software Advice Reviews (2)
More Reviews (35)

Showing 1-2 of 2

J Marcos from Centro Medico Veterinario
Specialty: Small animal
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Slooooow!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been an Avimark user for 19 years. I placed money in developing / customizing the program. As I grow the program becomes slower and slower. Being so vested I feel stocked. When I ask fir help their answer is: "that is the way it is".

Pros

Familiarity with of the "tab" environment. Program used to suffice my needs. However they lack vision.

Cons

Clunky, sloooow. Lots of steps to document, post, charge, view, substract inventory. Unable ro troubleshoot with their support structure.

 
 

Megan from Kids Speak
Specialty: Small animal
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

So user friendly and lots of features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love how user friendly this software is! Love that it is compatible with importing lab work from in house machines. Scheduling is very easy to read and work with. Patient files are organized and easy to read. Pricing is comparable to others in the market.

Cons

I do not have anything I didn’t like about AVImark. If I HAD to pick something, it may be that there isn’t an employee scheduling option. Would have been helpful to keep track of employee schedules all on one software.

 
 
 
Showing 1-20 of 35

Kim from Portage Park Animal Hospital

October 2017

October 2017

Overall it has been an improvement in our practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

The ease of sending messages to staff members. It is also simple to email records and receipts. I like that it is easy to enter various forms of payment to a client's account.

Cons

It often lags and is very slow. I also hate that when you leave the schedule to look at something else, it does not take you back to the date you were looking at, it bounces back to today's date. It is very frustrating. We are also having difficulty deciding how doctors can let us know if a client has refills on medication.

Source: Capterra
 

Kasia from Portage Park Animal Hospital

September 2017

September 2017

I've noticed it's very slow. However, it does have some positive features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support
Pros

I do like e-mailing records straight from avimark because it is very convenient and makes things easier for our clients.

Cons

I dislike how slow it can be when we are extremely busy. Also, it randomly crashes and slows us down.

Source: Capterra
 

Mireya from Portage Park Animal Hospital

September 2017

September 2017

I think Avimark has great potential but it extremely slow and crashes often which is not ideal.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
Functionality
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Quality
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Pros

I do appreciate all the different features the software offers. I really like how you can email medical records straight from the patients medical chart.

Cons

I really dislike how slow the software is. It makes things hectic and stressful. It does not make Avimark very pleasurable to use.

Source: Capterra
 

Kathleen from PPAH, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Used it since it was DOS based in the early '90's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I miss it so much every day I make my new boss mad I repeatedly tell her, we are switching, it is a matter of WHEN.

Pros

Most cost effective software to buy. If you price out the annual support fees it will pay for itself in 5 years over Cornerstone. (I keep pushing for it at my new office)
FEATURE RICH. Requires thorough reading of the manual to truly see all the features and I suggest going to different paperless offices to see how folks use all the features. Best features I miss now that I have been at a Cornerstone office for 5 years: the right click WHO GOT, you can go anywhere to any service and item and see at a glance who used this item recently, not run a sales report. HUGE help.
Next editing their item lists, can do a whole category at a time, can hit next over and over. Very helpful.
Lastly LISTS, we used them constantly for interoffice communication and managing labs and medical records.
Not part of Avimark but it integrates with NetNotes. That is an ap that worked with AVImark that made paperless message taking a dream. REALLY WORTH BUYING THE NETWORKING FEATURE

Cons

Need a really smart IT professional to set it up right. I managed the LAN for 2-3 years on my own and it gave me problems, because I am NOT a professional. Once we got someone in that KNEW their stuff (an IBM network problem solver for over a decade) we got a LINUX server and had 16 systems with a huge monitor white board. Never went down, rarely had problems, but a good IT guy needs to be figured into your budget. Not really a CON but Vets are famous for DIY.
Upgrades tend to be glitchy, since the very beginning. There is no way for them to be able to test their software on all our crazy network setups, so you'll get 6 new awesome features and 1-3 things you have to wait for them to patch and fix. Drove me crazy for a while and then just became something I planned for. Worth it in the end.
Rebuild whenever I needed an accurate inventory. If you haven't invested in their sequel server version, it just has to be done, nice thing was I COULD DO IT, I didn't have to call support to do so. If you have an amazing server it takes very little time.
Ideally use networked printers. Cornerstone it is an obligation not an option.
Not intuitive, requires learning, the context menus are so vast (read feature rich) it really takes a while to pick up.

Source: Capterra
 

Kayla from Portage Park Animal Hospital

September 2017

September 2017

It's a great software, I just wish it didn't have so many glitches.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits I get from this software is that I get to work for a litter quicker, and easier. I feel safe knowing that we are using a more secure software.

Pros

What I like the most about this software, is the shortcuts. It really makes things easier. When it does freeze up of course.

Cons

What I like least about this software is the fact that it's so slow and always freezes. if one computer freezes, you can almost bet that the others will too, shortly after.

Source: Capterra
 

Jennifer from CVTS
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I have worked with this system in multiple locations and assisting in the training and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I know the software's capabilities and can easily help practices become more efficient.

Pros

The system has decent features. Easy to transfer clinics to paperlite record keeping. The followups are great for digital messages.

Cons

There are not enough reporting options for practice benchmarking and the inventory could be a bit more powerful.

Source: Capterra
 

Kathy from Portage Park Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Overall good, but some things glitchy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Client communication integration. Love being able to send texts and emails easily.

Cons

Speed. It runs so slow a lot of the time. Customer support sometimes just takes a shot in the dark to fix things.

Source: Capterra
 

Lina from Portage Park Animal Hospital and Dental Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I've had good experience with this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency in client outreach and in-clinic processing

Pros

Has a multitude of useful features, and add on applications which make it adaptable to meet the needs of our our most tech savvy customers

Cons

It's clunky, has an old fashioned look, program sometimes runs very slow, can even freeze up on occasion

Source: Capterra
 

Frank from Piscataqua Animal Hospital

September 2017

September 2017

We switched from Cornestone to Avimark 10 years ago. And we are paperless.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to learn and built in glossary speeds data entry. As others have mentioned there are network traffic issues but once we upgraded the server and switch the traffic issues vanished.
Most clinics likely have not learned all the features and established good processes. Don't blame software for poor hospital protocols.
One price for all the stations.
Support is great but hardware problems can be frustrating to solve. Don't skimp on the server.
Can be integrated with other services.
And get a good network consultant. Our problems disappeared once we did.
I expect the low reviews reflect trouble with the hospital network and hardware.

Source: Capterra
 

Kim from Independence veterinary

May 2017

May 2017

Still learning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy and user friendly seems to work well for us. Like having multiple ways to access features in the system.

Cons

Things hidden in drop downs, not always easy to know where to go. Otherwise not really any complaints.

Source: Capterra
 

DocSide Veterinary from DocSide Veterinary Medical Ctr
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

OUTDATED & RIDDLED WITH PROBLEMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Biggest benefit are the reviews

Pros

Not much. Maybe it's user friendly if you are only using it as a appt scheduler it's goid. Anything more & it's a nightmare

Cons

Stay away from this product if you have, or want to have, a paperless environment. The are trying to take an old legacy system & tweak it to work in an advanced, paperless world. It wzz never designed to be paperless & never designed for a lot of workstations. So, it freezes every 1/2 hr or so at every workstation so you have to do a manual shut down. It cant handle large client records with lots of atratchments & images such as xrays, ultrasoubd imagex, digital photos, etc Horrible rech support. We know more than the tech support folks. If its anything more than a simple problem your in bug trouble! They will not transfer or give you contact info for a supervisor or mgr of client service. If you finally get ti someone they basically blame all your problems on your network & wash their hands of you. If you are looking for anything more than a calendar or badic name & phone # RUN to another pms.

Source: Capterra
 

Lisa from GAH

December 2016

December 2016

Don't buy avimark

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was torn between avimark and cornerstone and made a huge mistake going with avimark. I called tech support 86 times in the first 8 months and still never had it all working. I bought a new server, upgraded my internet, and spent thousands on IT help. They would not issue me a refund and I ended up buying cornerstone within a year. Huge waste of money.

Source: Capterra
 

April from Woodland Hills Pet Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Not for super user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've worked with this software in multiple practices I worked at doing relief work and evaluated it for my practice as well. It is a decent program but requires a lot of creation of your own templates, etc. There is/was an active yahoo user group that could help with this, but unfortunately, the software still seems behind the times as far as importing images easily, coordinating all medical records and for consideration as a complete practice management tool in 2016. This may change as I believe Henry Schein purchased the company, but I have not seen much recent indication that this has changed or will change. Customer support seems to have flagged since Henry Schein took over. I've heard from a number of colleagues that they do not receive the support they once did with Avimark before Henry Schein purchase. I find it cumbersome to work with as it takes a lot of clicks to find the area you want inpatient medical record. The data is not stored in one easy to access location that flows logically and that is frustrating!

Pros

Simple to use in general.

Cons

Requires a lot of data input to put it to work as full practice management software. Requires a lot of clicks to get all the information you might be looking for in a patient's record.

Advice to Others

Nothing else.

Source: Capterra
 

Daryl from 4 Paws Pet Hosptial

November 2016

November 2016

Don't Waste Your Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Avimark is pricey and not user friendly at all. It is a step up from the old green screens however. It is not intuitive and there is no support, whatsoever, unless you want to pay a large fee. So if you have one question a year (which is about what we have) you have to pay hundreds of dollars. Also, if you do not buy their support and you need to restore a backup, the manual says you need to call IT support to back it up. It seems like they are forcing you to pay for it one way or another. This is a drug company, not a software company. There are many other products out there that have support included at a better price.

Source: Capterra
 

Susan from VetMarketing100.com

May 2016

May 2016

The WORST

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

MANY features don't work properly or work at ALL. You can call support until you're blue in the face....and they calmly explain that there's a "ticket on that already. but nothing has been done to fix the problem yet "
And nothing WILL be done.
The interface is UGLY but I could live with it, if ONLY the software worked.
Don't even THINK about adding Rapport, the add-on client communications module...it DOES NOT WORK. The sales people will LIE about the features, and they do NOT work.

Source: Capterra
 

Jessica from Westminster Veterinary Group

February 2016

February 2016

Easy Breezy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Avimark is an outstanding program that is so easy to use and learn. It is receptionist, technician and doctor friendly. There are no pop-ups or millions of windows to maneuver to get to where you want or need to go. The customer support department is the best. Need help with anything in Avimark and all you have to do is pick up the phone and talk to a friendly, knowledge customer representative. Avimark is what all other veterinary programs aspire to be!!!!

Source: Capterra
 

M from Randall road animal hospital

November 2015

November 2015

We want clouds base

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I own 5 hospital and i am using avimark since
2007. Now I am thinking about setting up a call center for all hospital. It's getting very hard to bring all hospital avimark on one screen. Also as technology changing they are not willing to go cloud base. I don't know how they can compete with cloud base software. It's hard to maintain server when other options are there . Thinking about other software which help to set up call center and cloude base storage.

Source: Capterra
 

Kim from Roosevelt Veterinary Center

October 2015

October 2015

AVImark is an easy program to use. It has made life in a Veterinary hospital much easier on everyone

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software has many benefits. The main one would be that it is easy to use. It helps us keep our records organized and helps us manage the way that we do things here in the hospital. Everything from billing, and notes, to reminders , estimates and updates have been easy to learn. Also the customer support and technical team have been a pleasure to work with. They are always extremely helpful and pleasant.

Source: Capterra
 

Mary from Creekside Pet Care Center

October 2015

October 2015

Happy AVImark user 15 years and counting!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've used Avimark at our small animal, 4 doctor veterinary/boarding/grooming/doggie daycare practice for over 15 years and have converted our other two small animal 24/7 referral clinics to AVImark as well in the past 2 years. We find that Avimark is very user friendly, has great reporting features, and is intuitive for new staff in terms of initial training. AVImark has a ton of features we haven't even implemented yet for our 3 almost-paperrless (paper light!) practices but that means we always are learning new and fun ways to use it! Support is very good but sometimes I feel that the response time to some tougher to figure out problems is a little lacking, and at times we pose a question and may get two conflicting anwers, but for the most part their team is knowledgable and very eager to help, but I realize that they have a lag time in their training, just like we do with our stasff. Our biggest frustration in the past couple of years has been the waning support hours, which means that when we have tech issues or need to do version updates or run other AVImark utilities, the practices must be offline/no software to use for a few hours in the middle of a business day - but that is likely the case with many other PMS options as well so I would just add that to my AVImark wish list - more support hours! Otherwise the AVImark team is eager and open to user suggestions and it's a great program overall - we would not consider anything else!

Source: Capterra
 

Jamie from Stonebrook Veterinary Clinic

September 2015

September 2015

Great experience. Easy to use and lots ow ways to customize notes or glossary

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have alot of pros. The intergrations with the lab (bloodwork). Works well with downloading into clients medical history. The medical condition is great for chartless clinics and putting in glossary notes which you can customize. Sending emails or text messages to clients through the system. Rapport is the best, love the confirmation of appointments that go straight to the appointment book. All the reports you get so you know the client has received. We are now doing the reminders and I do not have to worry about a client not getting notifications. You get a report on who they sent too. Q & A is by far my favoraite. I have put our protocols in it so the staff can look up things that maybe they forgot. I have so much information in it that my favoriate saying to the staff is "Look in Q & A" and it is there. If not it will there. There is so much in the software that I can't touch on everything but you learn something new every day. Avimark or Rapport Customer Service has alwasy been great when I have called. They really help you solve your problem. The remote in is the best ever. That is usually the first thing I ask with I call, "will you remote in". The only con is a pro too, that there is alot this software can do and learning it at the beginning can be overwhelming, but leaning what all is available will be awesome.

Source: Capterra