This software is a great tool to help you serve your clients.

This system was brought in to replace our old paper style medical records. It has been a huge improvement for our business, allowing us to be more detailed, more accurate, and more profitable.

The customer support over the last several years has been terrible.

We have had trouble with avimark making other programs so they don't work.

I love the integration of my lab and prescriptions.

So easy to use, great to learn on, great for first time users. Love how there are so many ways to do different tasks, makes it even easier.

I have been using it for over 18 years at 2 different practices. It is very user friendly and having to use Tech support is very helpful.

Our overall experience with AVImark is that it is a top notch company, has amazing reviews and does everything we need it to and more.

Despite its shortcomings, though, it's a powerful line-of-business solution for veterinarians, with excellent customer service and support.

Most staff pick it up easily when trained. Customer service is great, anytime I have needed help response time has been great and they are able to navigate me through the process, very friendly.

AviMark's customer reports are absolute nonsense and their chat function for support is horrendous.

Super easy to use, easy to navigate, integrates well with other programs, great customer service, affordable.

This is a great product with good functionality across the board.

Pricing is very fair and I like that we can install the software on multiple laptops without having to involve tech support.

Over all a great program, fast and reliable tech support, able to interfere with lab software, user friendly and easy to learn.

Avimark is user friendly. I like the ability to view the patient's record easily, I can narrow the record down into specific catergories (ie. RXs, Labs, Diet, Vaccines, etc).

Some simple things are missing- for example in the appointment book you can block off weekly, monthly, or the first and third week of the month, but not every second week.

It truly helps you provide better care of your patient and better service to your clients.

Color codes for reminders/ call backs is super helpful.

Integration of Avimark is pretty straight forward. We use Idexx lab services and they mesh well together.

The information search has a significant learning curve but is a great tool once you know how to use it. Report features are great.

I do like it's compatibility with CareCredit. It has great search capability.

User friendly, easy to navigate. Love this software, very easy.

All in all, Avimark is a great value for the money. One of the best choices for a non-cloud-based system.

I love how easily it integrates with our lab machines and our online pharmacy. I love the functionality of being able to have discharge sheets pre programed into it and pre programed drug labels.

Ease of access for all aspects- financial settings, medical records, appointments, access to analytics. Customer service is superb.

It has limited functionality. You are forced to pay for annual support because information searches require coding.

The product is user friendly. When training new employees the tech support is also great.

Great modules for scheduling and boarding , so easy to use and navigate.

The training that we paid for to go paperless for almost useless for the money we paid. We call in to support know with questions and were told it was set up wrong in different sections.

I was trained on the software for literally a day and had it down. Like I said I love this software.

The one complaint I do have regarding the software is that there is no warning when another user is trying to schedule an appointment slot so there are times that they get double booked.

They'd fix the issue for the day, maybe and then the problems would arrive again.

Sometimes things are changed without a reason and it takes months for the bad change to be acknowledged and returned to normal function.

I love the customer support and the on-line tutorials. I don't think the program is necessary intuitive, but easy to maneuver once training has taken place.

I couldn’t believe how quickly it was up and running. Not only is it easy for us but it’s so simple for our clients too.

Learning to use the software and installing it can be time consuming. I believe that is really the only downside to this software.

The only thing this software is missing is a required questionnaire for clients booking an appointment.

The software is super easy to use and manage the effortless online booking flow. When I needed help from customer support they were quick to respond and resolved my challenge with ease.

It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs.

It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature.

The perfect integration with our PMS system, the immediate diary synchronisation, the flagging of client mismatch and the absolute customisability.

How new cards are created not ideal, seems to put first and  2nd name in surname ext.

The ease of scheduling for our clients and the ease of our staff being able to integrate and confirm them with Cornerstone.

Being in a multi veterinarian practice, the Veterinary Online Booking software is amazing.

Vetstoria is amazing -freeing up our receptionist's time for those of our clients who know when & who they want to see-with the added advantage that they can book at any time of the day or week.

Swift and thorough responses to any questions.

Customer service has always been really helpful and understanding how important being able to book online is to our clinic.

The software was easy to install and I think that this was mostly due to the fantastic Vetstoria customer service.

Easy to use, easy to navigate around the website.

Integrates really well with our PMS-& easy to configure.

Vetstoria integrates perfectly with our PMS, its seamless booking system on our website is customised and reliable.

Online booking is incredibly easy and user intuitive.

Fantastic support form Vetstoria following any inquiries.

Struggling to link to our Facebook  page, probably due to FB not Vetstoria.

Good integration with our PMS in general. Quite easy to use and understand.

Ease of use simple layout. Good tips on how to manage successfully.

This online booking system has proven to be a valuable asset to our practice.

Easy to use and integrate with great support. Takes the pressure off the phone lines and the clients love it.

The set up process was straight forward and easy to use. Julian helped every step of the way.

I wish we could have some doctors on 30 minute slots and others on 40 minutes, but it is a problem of the program we use I think.

My main problem is not having the time to exploit all the potential uses.

We chose Vetstoria because of the ability to integrate with Cornerstone. The set-up and implementation was efficient and did not require a lot of time from our management team.

We found it a very flexible platform, easy to integrate into our website and clients have given mostly positive feedback.

Our clients tell us that they love the option to book online.

The team behind Vetstoria are outstanding too. Alway's more than happy to help and solving queries & issues in a phenomenally short time.

The product is good, I  am sure they will make it great at some point.

We have been entirely impressed with the quick setup, efficient intregration and effective customer service. We strongly recommend this product, it has been nothing but a benefit to our business.

The platform is great and easy to use. This service has definitely helped cut down on some phone calls and clients really like the ability to manage their appointment times without having to call in.

A huge benefit to clients to be able to offer online bookings, great product, so easy to use.

Clients are able to book at times that leave unuseable gaps. Ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Vetstoria has been great and extremely flexible.

Firstly, we don't have time to sit watching email. Secondly,  if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment.

US Dollar

AVImark is a veterinary practice management software designed for veterinarian professionals and veterinary hospitals of all sizes that offers appointment booking, patient records, prescription plans, inventory management, purchase order management, patient reminders, veterinary diagnostics and treatment management functionalities within one suite. The solution is available both in cloud-based and on-premise deployment options.

AVImark offers appointment management and appointment scheduling features, which allow veterinary practice staff to plan their appointments based on their availability. When an appointment is confirmed, it reflects in the practitioner calendar. The solution also aids client communication and customer service by sending automated email and text message reminders to the pet owner prior to their appointments.

AVImark offers SOAP notes and electronic medical records which allow vets to track problems, view a patient's medical history, access test results and prepare treatment plans based on the condition of the animal. AVImark also offers paperless patient estimates so that users can estimate the cost of treatment before starting the process.

The AVImark app offers integration with multiple lab machines such as Abaxis, Antech, Forcyte, Hemagen, Hemavet, Heska, Idexx and Scil, which allows practitioners to import data directly from these devices. The platform offers technical support via live chat, request forms and remote sessions.


LongDescription

Treatment Planning

Whiteboard

Patient Records Management

Purchase Order Management

Customizable Reports

Activity Tracking

SMS Messaging

Electronic Signature

Confirmation/Reminders

Invoice Management

Communication Management

Customer Database

Inventory Tracking

Imaging and X-rays

Email Reminders

Activity Dashboard

Reporting & Statistics

Reminders

Prescription Processing

Estimating

Billing & Invoicing

SOAP notes

Stock Management

Appointment Management

Records Management

Secure Data Storage

Third-Party Integrations

Appointment Scheduling

Document Management

Inventory Management

Windows 7

Windows Vista

Windows XP

Windows 2000

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Covetrus Avimark

In Person

Live Online

Webinars

Documentation

Videos

Vetstoria is a real-time online booking platform, helping veterinary clinics take appointment bookings online, secure payments, set up digital marketing campaigns, take telemedicine appointments, and run reporting. Vetstoria also syncs with your clinic's software in real-time, meaning that appointments made via Vetstoria appear immediately in your practice software, and emergency block-offs, or appointments booked in the clinic are immediately reflected in Vetstoria - so say goodbye to double bookings!

Vetstoria's online booking is also completely customizable, so you never lose control of your diary. Vetstoria enables managers to set rules and intelligent triggers to decide what can be booked and when. You can set rules around which appointments take priority, when certain appointments can be booked and by who, which appointments are available to new or returning clients, which clinicians are able to take which appointments, and much more.

Vetstoria also allows you to accept debit or credit card payments or pre-authorizations during the appointment booking process, and allows clinics to take new client information before accepting appointments from new clients. Additionally, Vetstoria lets you automatically confirm appointments and send instant email notifications with all the details direct to the pet owner.

Covetrus Avimark vs Vetstoria

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